Smart Serve Practice Test 6

All 33 questions in this test

Every question and its answer choices. The correct answers and explanations appear when you take the test above.

1. A patron shouts across a quiet table, then whispers for no reason. Which AGCO sign is this?

   1. Poor enunciation
   2. Inappropriate speech volume
   3. A change in the pace of speech
   4. Tiredness

2. Which phrase sums up AGCO's ID-checking rule?

   1. No ID = one drink only
   2. No ID = no sale
   3. No ID = sale if a friend vouches
   4. No ID = sale before 9 p.m. only

3. Instead of charging a person found intoxicated in a public place, what may police do under the LLCA?

   1. Hand them over to bar security
   2. Drive them back to the bar
   3. Give them coffee and let them go
   4. Take them to a hospital

4. Maria holds only a liquor retail training certificate from a grocery-store course. Can she use it to serve drinks at a restaurant?

   1. Yes, if the restaurant manager agrees
   2. Only during her first 30 days on the job
   3. No, it only covers retail store settings
   4. Yes, any approved certificate works anywhere

5. Which consequences does AGCO list for licensees who serve patrons to intoxication?

   1. Only an order to retrain all staff
   2. Penalties, fines, jail, or licence suspension
   3. Only the loss of the patio area
   4. A written warning on file and nothing more serious

6. A licensed bar installs a liquor vending machine. What must be in place whenever it is selling liquor?

   1. A token system for patrons 21 and older
   2. A camera recording the machine and its users at all times
   3. A sign stating the legal drinking age only
   4. A certified employee present who controls patron access

7. What does AGCO's house policy guidance say about drinking on the job?

   1. Allow one drink per shift
   2. Allow it after midnight
   3. Prohibit it for all staff and managers
   4. Allow it for managers but not for front-line servers

8. Under the LLCA, how must liquor be kept on a boat that is underway?

   1. Sealed and unopened, or in a closed compartment
   2. Anywhere on board, as long as the operator is sober
   3. Only in plastic cups
   4. In an open cooler on deck

9. Which breathing change does AGCO list as a possible sign of intoxication?

   1. Holding the breath while talking
   2. Breathing only through the nose
   3. Breathing noticeably slower or shallower
   4. Breathing noticeably deeper and faster

10. Under the LLCA, which of these is a person under 19 forbidden to do?

    1. Sit on a licensed patio with family
    2. Eat a meal in a licensed restaurant
    3. Attempt to purchase liquor
    4. Order a soft drink at a licensed bar

11. A patron orders a vodka soda but the bar is out of vodka. What must the server do before using gin?

    1. Use gin, since it costs the same
    2. Use gin if the manager approves the swap first
    3. Make it a double to make up for it
    4. Get the patron's consent to the substitution

12. In what language must the Sandy's Law sign appear?

    1. English, and French may be added
    2. Any language the owner chooses
    3. Both English and French are required
    4. French only

13. A server is 18. She carries a beer to a patron's table during her shift. Is she breaking the law by possessing liquor?

    1. Yes, nobody under 19 may touch liquor
    2. No, 18-year-olds may handle liquor while working
    3. Only if someone older opens the bottle
    4. Yes, unless a manager carries it instead

14. What does AGCO suggest keeping to track problem situations such as refusals and fights?

    1. A list of banned patrons' home addresses
    2. An incident log, reviewed with staff
    3. A private diary kept by each server
    4. Nothing in writing, to protect privacy

15. A group starts a dice game where the loser drinks. What does AGCO guidance say?

    1. Allow it on weekdays only
    2. Allow it as long as everyone at the table is over 19
    3. Discourage it and try to prevent drinking games
    4. Allow it if the drinks are beer

16. Why is mixing alcohol with other drugs, including medications, dangerous?

    1. It can make drug effects too strong or too weak
    2. It only matters with illegal drugs
    3. It cancels out the effects of the alcohol completely
    4. It makes the person sober up faster

17. Hard-cover Canadian passports issued after July 1, 2013 are valid for how long?

    1. Three or six years
    2. Two years only
    3. Twenty years
    4. Five or ten years

18. What may a licensee or employee do with a person whose presence they believe is undesirable?

    1. Keep their ID until they pay
    2. Fine them a set amount
    3. Require them to leave or refuse them entry
    4. Hold them in a back room for police

19. Which Board-approved program is approved for staff in bars, restaurants and retail stores alike?

    1. A WHMIS workplace safety program
    2. A licence to deliver training program
    3. The Smart Serve training program
    4. A liquor retail training program

20. Under the LLCA, what is it an offence for a patron to do when trying to buy liquor?

    1. Show a passport instead of a licence
    2. Order a drink for a friend who is 25 and sober
    3. Show ID that was not lawfully issued to them
    4. Pay cash instead of using a card

21. Which step does AGCO suggest to discourage drug activity in washrooms?

    1. Regular staff or security patrols
    2. Locking all washrooms after 10 p.m.
    3. Removing washroom mirrors
    4. Charging a washroom fee

22. What does Ontario impose on a driver with a BAC of 0.08 or more, first time, at the roadside?

    1. 30-day suspension and an ignition interlock for a year
    2. 3-day suspension and no impoundment
    3. 7-day suspension and a $250 penalty
    4. 90-day suspension and 7-day vehicle impoundment

23. A restaurant has a bring-your-own-wine endorsement. Which wine may patrons bring in?

    1. Homemade wine in any bottle
    2. Sealed, unopened, commercially made wine
    3. Any opened bottle of wine
    4. Any sealed beer or spirits as well as wine

24. In bottle service, a group keeps drinking straight from the bottle after a warning. What does AGCO suggest?

    1. Remove the bottle
    2. Charge them a cleaning fee
    3. Give them a second bottle
    4. Ignore it since they paid

25. How much pure alcohol is in one Canadian standard drink?

    1. 20.15 grams (25.54 mL)
    2. 13.45 grams (17.05 mL)
    3. 5 grams (6 mL)
    4. 10.65 grams (13.50 mL)

26. What does the Sandy's Law sign warn about?

    1. Mixing alcohol with cannabis or medication
    2. Drinking alcohol during pregnancy
    3. Underage drinking
    4. Drinking and driving

27. A patron who was refused service becomes angry and loud. Which response fits AGCO guidance?

    1. Stay calm and courteous and call a manager
    2. Refund their tab and serve one more
    3. Argue until they back down
    4. Serve them to avoid a scene

28. Section 52 liability applies when liquor is sold to someone whose condition means drinking would do what?

    1. Intoxicate them, or worsen it, so they risk causing harm
    2. Make them late for work the next day
    3. Lead them to spend more money at the bar than they had planned
    4. Cause a hangover the following morning

29. When does a hangover usually begin, according to CAMH?

    1. Only after a full night's sleep
    2. 8 to 12 hours after the last drink
    3. Within 30 minutes of the first drink
    4. Exactly 24 hours after the last drink

30. A server's shift ends at 2:05 a.m. and she wants a drink at the bar. Can she be served?

    1. Yes, once the doors are locked
    2. Yes, staff are exempt from the cutoff
    3. Yes, if she pays full price
    4. No, the 2 a.m. cutoff applies to staff too

31. A bar refills an empty vodka bottle from a larger bottle of another brand. Which rule does this break?

    1. Only beer containers may be refilled from a larger keg
    2. Vodka must always be served chilled
    3. Bottles must be labelled in French
    4. Liquor must be dispensed from its original container

32. On a regular night, when must sale and service of liquor end at an Ontario licensed bar?

    1. 3:00 a.m.
    2. 4:00 a.m.
    3. 2:00 a.m.
    4. 1:00 a.m.

33. What is the maximum fine for an individual convicted of a general LLCA offence (not sale to a minor)?

    1. $250,000
    2. $25,000
    3. $100,000
    4. $10,000