Smart Serve: Preventing intoxication

All 17 questions in this test

Every question and its answer choices. The correct answers and explanations appear when you take the test above.

1. Which promotion does AGCO suggest for after-work crowds to lower intoxication risk?

   1. Discounted pitchers until 7 p.m.
   2. Low-priced snacks, such as a 'hungry hour'
   3. Free shots for the first ten guests
   4. Bigger glasses at the same price

2. After service has stopped, what does AGCO's 'management of intoxication' include?

   1. Telling them to leave alone right away
   2. Letting them drive if they wait 20 minutes
   3. Serving coffee so they can drive
   4. Making sure the patron has a safe way home

3. According to AGCO, who decides whether to serve a patron and must monitor them for intoxication?

   1. The patron's friends
   2. The patron themself
   3. The AGCO inspector assigned to the area
   4. The licence holder and their staff

4. What house policy does AGCO suggest about the number of drinks sold at once?

   1. Limit how many drinks one person can buy at a time
   2. Require patrons to buy at least two drinks
   3. Sell only doubles after 11 p.m.
   4. Sell drinks only by the pitcher

5. Where does AGCO suggest advertising low- and non-alcoholic drink options?

   1. Nowhere, they sell themselves
   2. On menus and tent cards
   3. Only on the bar's website
   4. Only behind the bar

6. How does AGCO suggest pricing non-alcoholic drinks?

   1. The same as a double spirit
   2. Higher than alcoholic drinks, to cover their cost
   3. Free only after midnight
   4. Lower than alcoholic drinks, and promoted

7. In bottle service, a group keeps drinking straight from the bottle after a warning. What does AGCO suggest?

   1. Remove the bottle
   2. Charge them a cleaning fee
   3. Give them a second bottle
   4. Ignore it since they paid

8. Under the Registrar's standards, how must non-alcoholic beverages be priced at a licensed bar?

   1. Above the price of the cheapest beer
   2. At no less than $2.00 each
   3. At moderate prices compared with liquor
   4. At the same price as a standard drink

9. A patron shows several clear signs of intoxication. What does AGCO say you must do?

   1. Stop serving them alcohol under any circumstances
   2. Switch them to light beer only
   3. Serve one last drink, then stop
   4. Serve them only if they also order a full meal with it

10. Why might a bar choose not to announce last call?

    1. Because announcing last call is illegal
    2. To keep customers drinking after 2 a.m.
    3. To avoid customers over-ordering near closing
    4. To sell more drinks at full price

11. What does AGCO suggest for bottle service areas?

    1. Top up bottles without asking
    2. Allow guests to drink straight from the bottle at their table
    3. Let patrons serve themselves freely
    4. Pour spouts on bottles and staff nearby to monitor

12. A patron who has been drinking for hours seems to be getting intoxicated. What does AGCO suggest offering?

    1. A coffee with liqueur
    2. A shot to finish the night
    3. A double at half price
    4. Water or food

13. What should door staff do when someone in the lineup appears intoxicated?

    1. Refuse them entry
    2. Let them in but warn the servers
    3. Charge them a higher cover fee
    4. Let them in if a friend is sober

14. A patron shows a few signs of intoxication. What does AGCO recommend?

    1. Monitor closely; offer food, water or non-alcoholic drinks
    2. Give them a free drink to keep them happy
    3. Serve faster so they finish before it worsens
    4. Leave them alone so they do not feel singled out or embarrassed

15. Which drinks does AGCO suggest serving in containers that clearly differ from alcoholic drinks?

    1. Non-alcoholic drinks
    2. House wine served by the glass
    3. Draught beer
    4. Shooters

16. A group starts a dice game where the loser drinks. What does AGCO guidance say?

    1. Allow it on weekdays only
    2. Allow it as long as everyone at the table is over 19
    3. Discourage it and try to prevent drinking games
    4. Allow it if the drinks are beer

17. Why does AGCO suggest chatting with customers before taking their first order?

    1. To learn their name for the bill
    2. To find out how long they plan to stay at the table
    3. To assess whether they ate or have been drinking
    4. To upsell them to premium brands