Smart Serve: Training and certification

All 19 questions in this test

Every question and its answer choices. The correct answers and explanations appear when you take the test above.

1. A licensee is unsure whether a job applicant's certificate is still valid. What does AGCO suggest?

   1. Phone the LCBO head office
   2. Contact the organization that issued it
   3. Accept the applicant's word for it
   4. Call the local police non-emergency line

2. Whose responsibility is it to make sure every server on shift holds a valid, non-expired certificate?

   1. The AGCO inspector
   2. The local police service
   3. The LCBO
   4. The licence holder

3. Which body approves responsible liquor service training courses in Ontario?

   1. The Board of the AGCO
   2. The Licence Appeal Tribunal
   3. The Ontario Ministry of Health
   4. The Liquor Control Board of Ontario

4. Which worker at a licensed nightclub is NOT covered by the training standard?

   1. A server who only takes drink orders
   2. A door security guard employed by the club
   3. A cook who never takes, sells or serves drinks
   4. A bartender who pours but never takes payment

5. How often must a liquor training certificate be renewed in Ontario?

   1. Every year
   2. Every five years
   3. Every three years
   4. Never; it lasts for life

6. A pedal-pub tour (a large quadricycle) is licensed to serve liquor. Who on it is named in the training standard?

   1. Every large quadricycle chauffeur
   2. Only the passengers who order drinks
   3. Only the owner of the tour company
   4. No one, because it is an outdoor vehicle

7. A licensee employs its own door security staff. What does the training standard say about them?

   1. They must hold a valid Board-approved certificate
   2. Training is optional for security staff
   3. Only the head of security needs a certificate
   4. They only need a security guard licence

8. A licensed bar installs a liquor vending machine. What must be in place whenever it is selling liquor?

   1. A token system for patrons 21 and older
   2. A camera recording the machine and its users at all times
   3. A sign stating the legal drinking age only
   4. A certified employee present who controls patron access

9. Which Board-approved program is approved for staff in bars, restaurants and retail stores alike?

   1. A WHMIS workplace safety program
   2. A licence to deliver training program
   3. The Smart Serve training program
   4. A liquor retail training program

10. Does the training requirement cover managers who supervise liquor service?

    1. No, managers are exempt from training
    2. Only managers working after midnight
    3. Only managers who also own the business
    4. Yes, managers must hold a valid certificate

11. Jordan has a valid Smart Serve certificate and starts work at a licensed grocery store. What does AGCO guidance say?

    1. He needs his own grocery store licence
    2. He may sell beer there but not wine
    3. He must first take a separate retail course
    4. He may sell there until the certificate expires

12. A restaurant host takes drink orders at the door but never carries drinks to tables. Does the training requirement apply to the host?

    1. No, only people who carry drinks are covered
    2. Only if the host also handles cash
    3. Yes, taking orders for liquor is covered
    4. No, only people who pour drinks are covered

13. Maria holds only a liquor retail training certificate from a grocery-store course. Can she use it to serve drinks at a restaurant?

    1. Yes, if the restaurant manager agrees
    2. Only during her first 30 days on the job
    3. No, it only covers retail store settings
    4. Yes, any approved certificate works anywhere

14. According to AGCO, when must staff hold their Board-approved certificate?

    1. Before they start working
    2. Within six months of being hired
    3. Within 30 days of being hired
    4. Before their first annual review

15. A bar uses security guards supplied by an outside agency. What does AGCO call industry best practice for them?

    1. Let them work without liquor training
    2. Make sure they also hold a Board-approved certificate
    3. Have them sign a liability waiver instead of taking training
    4. Have them watch staff serve for one shift

16. At a golf course with a golf course endorsement, which staff are specifically named in the training standard?

    1. Only the clubhouse bartenders
    2. Beverage cart staff and course marshals
    3. Only the golf course manager
    4. Groundskeepers and pro shop staff

17. A new bartender at an Ontario pub has never taken responsible service training. What must the bartender hold before serving liquor?

    1. A valid certificate from an AGCO Board-approved course
    2. Written permission from the bar manager
    3. A food handler certificate from public health
    4. A letter of reference from a previous bar

18. When Jordan's Smart Serve certificate expires, what must he do to keep selling liquor at the grocery store?

    1. Wait one year before taking any new course
    2. Ask the store to file an experience waiver with the LCBO for him
    3. Recertify or get another approved certificate for his role
    4. Nothing, because his experience now counts

19. Who may ask a licensee for proof that a staff member holds a valid training certificate?

    1. An AGCO inspector, at any time
    2. Only a police officer with a warrant
    3. No one, because certificates are private
    4. Only the Smart Serve head office