Before selling, what must a travel agent disclose about itself to the customer?
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Free TICO Practice Exam 2026 – Free TICO Certification Questions
Practise Ontario travel-industry rules with 144 original questions, explained answers and links to the relevant official sources. Six short sets cover the whole bank without overlap. Use the topic drills, timed exercise, fresh simulator, flashcards or printable sheet, free without an account. English and Canadian French are two versions of the same question concepts.
By the Canada Exam Prep Editorial Team ·
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- 144 questions
- 6 practice tests
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All TICO Certification practice tests
6 sets of 24 questions. Each set is fixed, so you can repeat it until you score 100%.
- Printable questionsPrint an original selection with its explained key on separate pages. Free, no account, and distinct from official materials.
- Study guideIndependent Ontario regulatory notes, from travel sales to Fund claims, with official sources and linked practice.
- Certification stepsFollow the official program, equipment and exam steps. Individual certification and registering a travel business are distinct.
- Format and transitionCurrent questions, timing, threshold and transition sources. Distinguish new enrolment, an existing certificate and a legacy rewrite.
- TICO Certification Mock Exam 1 – 80 QuestionsTimed practice · 150 minutes · answers explained
- TICO Certification exam simulator80 questions drawn from our bank, full screen, no hints
- TICO Certification flashcards155 study cards: flip, self-check, review
- TICO Certification study guides & books2 official guides and books, reviewed
Exam facts
Key facts: TICO Certification Exam Practice
- 80 questions · 150 minOfficial formatOne combined closed-book Certification Program exam covering Travel Counsellor and Supervisor/Manager content.TICO — current Certification Program
- 70% · 56/80Official thresholdThe provider publishes 70%, equal to 56 correct answers out of 80; no deduction for a wrong answer.Oliver Solutions — official TICO program FAQ
- CA$150Official program feeCurrent program with one official exam attempt. Our independent study tools are free.TICO — current Certification Program
- CA$50Official rewriteEach rewrite has a fee and mandatory waiting periods; all attempts must fit the enrolment period.Oliver Solutions — official TICO program FAQ
- Six monthsEnrolment periodPass within six months of purchase, including reattempts; otherwise re-enrolment is required.Oliver Solutions — official TICO program FAQ
- Two camerasOfficial proctoringComputer webcam and smartphone camera, plus the provider’s required Safe Exam Browser software.Oliver Solutions — official TICO program FAQ
- Remains validExisting certificationExisting TICO certifications do not expire or require universal retesting because of the new program.TICO — current Certification Program
- Up to three business daysOfficial resultsPass/fail is emailed; a recorded-session compliance review can delay a result.TICO — current Certification Program
The current TICO Certification Program combines Travel Counsellor and Supervisor/Manager content. The published exam has 80 questions in 150 minutes and a 70% threshold, or 56/80. Our timed exercise uses that length and reference, but its questions, teaching-topic balance and difficulty are independent. A practice result does not certify you or predict the official outcome.
What the test covers
Topics and question bank
Each original question is grouped by study topic. Pick a topic to practise that area.
- TICO, the Act and who must register12 questions
What TICO does, the legal definitions of travel agent, travel wholesaler and travel services, who must be registered and which businesses and groups are exempt.
- Certification and office staffing12 questions
The 2026 TICO Certification Program, who must be certified to sell or give travel advice, supervisor/manager rules for each office, certified counsellors on duty and records of staff certificates.
- Registration requirements and notices12 questions
Eligibility to register, grounds for refusal, proposals and Licence Appeal Tribunal hearings, immediate suspension, $10,000 security for new applicants, business names, home offices, branches, certificates and the notices registrants must give.
- Financial requirements, trust accounts and records12 questions
Financial filings, positive working capital, bank accounts, the Travel Industry Act trust account and its rules, security instead of a trust account and six-year business records.
- Advertising and representations12 questions
Required details in ads, false advertising, all-inclusive price rules, information required in written ads for specific travel services, photographs, registrar orders and pre-approval.
- Disclosure before the sale12 questions
What a travel agent must tell the customer before an agreement and before taking payment or card details, advice for travel outside Canada, insurance advice and counselling fees.
- Invoices and travel documents12 questions
What the customer's statement, invoice or receipt must show, price increase wording, wholesaler statements, numbering, document delivery timelines and checking documents.
- Changes, refunds and alternatives12 questions
Telling customers about changes, verifying accommodation, the events that require an offer of a full refund or comparable alternative, price increase limits and the files registrants must keep.
- Resale, supplier failure and liability12 questions
Joint liability for customer money, written supplier agreements, duties when a supplier fails, rules on air carriers, refunding commissions and when registrants must repay the Fund.
- Compensation Fund claims12 questions
Who can claim from the Travel Industry Compensation Fund, the demand and eligibility rules, what is not covered, the six-month deadline, documents, registrant claims and hearings.
- Fund limits, trip completion and major events12 questions
The $5,000 per-person limit, event caps, trip completion and immediate departure payments, and major event rules.
- Complaints, inspections and offences12 questions
How complaints are handled, inspections, discipline, receivers and freeze orders, offences and penalties, limitation periods and the information TICO publishes.
Try a few
Sample TICO Certification questions
Tap a question to see the answer. The full interactive test is at the top of the page.
1Before selling, what must a travel agent disclose about itself to the customer?
- A. Its owner's home address and personal mobile phone number
- B. Its business name, address and phone, and any relevant link to a registrant
- C. Its annual sales volume and the commission it earns from each of its suppliers
- D. The names of all its other customers travelling on the same dates
A travel agent may not sell or offer travel services unless it discloses the name it does business under, its address and business telephone number, and any connection with another registrant relevant to the sale.
2An ad shows a price for a Cuba package. What must the price include?
- A. The airfare and hotel, but not the fuel surcharge
- B. All fees, levies, service charges, surcharges and taxes
- C. Only the base fare, with taxes and fees listed in fine print
- D. Whatever the supplier quoted before any taxes
A price in a representation must be the total amount the customer will pay, including all fees, levies, service charges, surcharges, taxes and other charges, shown clearly and prominently.
3An otherwise eligible stranded traveller prefers to go home. What return-cost condition applies to trip-completion reimbursement?
- A. If it costs no more than going to the final destination
- B. Only if a doctor certifies that the traveller is too ill
- C. Only if the traveller is over 65 years old
- D. Never; only onward travel can be paid
Returning the traveller home is covered if that is their preference and can be done for a cost that does not exceed the cost of bringing them to the final destination.
4What must every registrant file with the registrar each fiscal year?
- A. A list of every customer it booked during the past year
- B. Financial documents of the type set by its sales in Ontario
- C. A new $10,000 security deposit
- D. Copies of every supplier contract it signed
Every registrant files the financial documents required by the regulation for each fiscal year; the type depends on its sales in Ontario during the previous fiscal year.
5Which amount is never reimbursed by the Fund?
- A. Counselling fees paid to a travel agent
- B. A final payment for a tour that never ran
- C. The deposit paid for a cancelled package
- D. Money for a cruise when the cruise line failed
The Fund does not reimburse counselling fees paid to a travel agent, insurance premiums, prizes or goodwill trips, consequential damages or claims about the quality of services.
6An agent receives the customer's vouchers from the wholesaler. What must the agent do?
- A. Check that the information is correct before passing them on
- B. Forward them unopened in order to protect the customer's privacy
- C. Keep them until the customer pays a delivery fee
- D. Send them to TICO for approval before delivery
On receiving tickets, vouchers, itineraries or other documents, the travel agent must ensure the information is correct before giving them to the customer.
7A customer paid a registered Ontario agency for a trip, and the agency went bankrupt before the trip. What generally lets the customer claim from the Fund?
- A. Holding a valid passport and a travel insurance policy for the whole trip
- B. Living in Ontario for at least two full years
- C. Booking the trip at least 90 days in advance
- D. Paying via a registered agent, demanding repayment, and not repaid
A customer is reimbursed for services paid for but not provided if the payment went to or through a registered travel agent, the customer demanded repayment from the agent, wholesaler and others obliged (including insurers), and was not repaid because of bankruptcy, insolvency or closure.
8What records must an agency keep about the people who counsel its customers?
- A. Only their names, kept for one year after they leave
- B. Nothing, because TICO itself keeps all of the certification records
- C. Accurate records, including copies of their TICO certificates
- D. Their personal travel history and passport numbers
Registrants maintain accurate, up-to-date records about the employees and contractors who counsel customers, including copies of the relevant TICO certificates.
9A customer received none of the travel services paid for. What must the registrant pay the customer?
- A. Twice the commission it earned, as a penalty
- B. Only the counselling fee, not the commissions
- C. Nothing, because commissions are always earned once a booking is made
- D. All commissions and pay it received, except counselling fees
If the customer received none of the travel services, the registrant pays the customer all commissions and other remuneration it received for them, except counselling fees, unless the Fund already paid that amount.
10An ad shows prices without naming a currency. Which currency is it taken to be in?
- A. Canadian dollars
- B. US dollars
- C. Euros
- D. The destination's currency
Prices in a representation must be in Canadian currency unless the ad clearly, prominently and comprehensibly indicates a different currency.
About the test
About the TICO Certification Exam Practice
TICO is the Travel Industry Council of Ontario. Its certification concerns the consumer-protection duties of people selling travel or giving travel advice for registered Ontario agencies and booking websites. It is not a general tourism-knowledge qualification. A person who only takes messages or does accounting has different duties from a person who sells or advises. The official provider explains the distinction, including out-of-province call-centre work for an Ontario registrant.
For new enrolments from January 5, 2026, the combined interactive program replaces the former separate counsellor and supervisor/manager routes. Existing certifications remain valid; current holders do not all have to retest. A certified counsellor seeking supervisor/manager status follows the current requirements. Some eligible legacy retakes continue under separate transition deadlines, so old materials must be read in their original context.
These independently written scenarios draw on the in-force Travel Industry Act, 2002 and Regulation 26/05. They cover who registers, staffing, financial records and trust money, advertising, pre-sale advice, invoices, changed services, supplier failure, Fund claims and enforcement. Some legal rules have important exceptions. A hotel is not the same category as every other end supplier, and the reason for a schedule change matters to a particular refund trigger.
The Fund is not general travel insurance. A qualifying booking and a permitted payment method do not establish every claim condition. Other reimbursements, exclusions, deadlines and per-person/event limits matter. The practice explanations identify the relevant statutory rule and preserve its conditions; they do not decide an individual traveller’s legal claim. For an actual problem, consult TICO and the parties responsible for the transaction.
The 144 English/French item concepts form one bank. Repeating a short set, drawing another timed exercise or printing a selection reuses it. The paid official curriculum and live exam bank are not reproduced. No TICO-certified instructor or validated pass prediction is claimed. Source review and browser testing cannot replace professional assessment or the official program.
All functions on this site remain free. The official course, exam and any rewrite are separate services run by TICO’s designated provider. Passing certification allows the relevant work for a registered agency; it does not register an independent travel business. Our program guide links the current official process without taking payments or collecting identity documents.
Study plan
How to prepare
- 1Begin with one short set. Read the case before looking for a number: who sold the service, who received the money and what changed? Each set contains a different portion of the same bank.
- 2Use the twelve teaching topics for targeted revision. Their equal presence in our exercises is an editorial choice, not an official weighting. Statutory section numbers help you find a rule, rather than stand in for understanding it.
- 3Compare neighbouring cases. A hotel failure and an airline failure do not have identical Fund rules. A price rise above seven per cent differs from a contract that does not permit any rise; full payment introduces a separate restriction.
- 4After an error, read the condition in the explanation, follow its official source and retry the missed questions. Flashcards revise the corresponding study notes. Keep your own summary of why the tempting option failed.
- 5Use the 80-question timed exercise when you want a longer session. It has 150 minutes and the published 56/80 reference, but the result concerns our original questions only. A fresh simulator draw is not another independent bank.
- 6Before the paid official exam, complete the provider’s modules and check its current software, identity, two-camera and conduct requirements. This site does not proctor you, enrol you or provide a certificate.
FAQ
TICO Certification test questions people ask
Is this a free TICO practice exam?
Yes. All 144 original questions, answers, explanations, study notes, flashcards, timed practice, simulator draws and printing are free without an account. The paid official program is separate. We do not issue a TICO certificate or publish recalled exam items.
How many questions and how much time are on the current TICO exam?
TICO publishes 80 questions in 150 minutes for the combined program. That current format differs from older separate-program summaries. Our timed exercise uses 80 original questions from this bank; the topic allocation and difficulty are editorial.
What is the TICO exam passing mark?
The official provider states 70%, or 56/80, with no deduction for a wrong answer. That is the official threshold, not evidence that 56/80 on our independent questions predicts a pass. Read each explanation rather than treating a raw percentage as professional certification.
Does the 2026 program require everyone to retest?
No. Existing certifications remain valid. New enrolments use the combined program; an existing counsellor seeking supervisor/manager certification follows its current requirements. Eligible legacy rewrites have separate transition deadlines, which the format guide explains.
How much does official certification cost?
The published new-program fee is $150 with one exam attempt; each rewrite is $50. Our practice remains free. Check the provider for current enrolment terms and requirements; paying here is neither required nor possible to unlock these exercises.
Can I take the official exam online, and is a webcam enough?
The provider offers online proctoring with Safe Exam Browser, a computer webcam and a smartphone camera activated by QR code. It is closed book. A webcam alone is insufficient. Our site uses none of that proctoring and does not collect identification or camera recordings.
What happens if I fail the official exam?
The provider allows rewrites within the six-month enrolment period, for $50 each. Wait 24 hours before the first rewrite, five days before the second, and thirty days before subsequent rewrites after results. If the enrolment period expires, re-enrolment is required.
Does passing let me open a travel agency?
No. Certification and business registration are different. A certified person works under the relevant registered Ontario agency. Operating a travel-retail or wholesale business requires the applicable TICO registration. The guide links the official distinction rather than assuming an exam certificate is a business licence.
Where can I get TICO questions and answers as a PDF?
Use our printable selection for 80 original questions with a separate explained answer key. It uses this same 144-item bank. It is not the old official manual or a copied commercial answer pack. The current official program includes its own modules and knowledge checks through the provider.
Can I practise mistakes and switch between English and French?
Yes. Explanations and missed-only practice help revisit the specific rule. English/French controls use corresponding item IDs, so switching languages does not create another question bank. Saved progress belongs to this device; clearing browser data removes it. No score here establishes that you may sell travel.
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