Smart Serve Practice Test 5

All 33 questions in this test

Every question and its answer choices. The correct answers and explanations appear when you take the test above.

1. A patron alternates between racing speech and very slow speech. Which AGCO sign is this?

   1. Poor enunciation
   2. Inappropriate speech volume
   3. Decreased alertness
   4. A change in the pace of speech

2. A patron leaves with a half-finished bottle of wine the restaurant resealed. How should it travel in the car?

   1. Tucked beside the driver's seat
   2. On the passenger's lap
   3. Packed in closed baggage out of easy reach
   4. In the cup holder, since it is resealed

3. A patron who has been drinking for hours seems to be getting intoxicated. What does AGCO suggest offering?

   1. A coffee with liqueur
   2. A shot to finish the night
   3. A double at half price
   4. Water or food

4. What is the maximum AGCO monetary penalty for selling liquor to someone who appears to be under 19?

   1. Up to $50,000
   2. Up to $2,000
   3. Up to $15,000
   4. Up to $100,000

5. At a golf course with a golf course endorsement, which staff are specifically named in the training standard?

   1. Only the clubhouse bartenders
   2. Beverage cart staff and course marshals
   3. Only the golf course manager
   4. Groundskeepers and pro shop staff

6. Service ended at 2:00 a.m. By what time must all glasses and bottles be cleared from the tables?

   1. 2:15 a.m.
   2. 3:30 a.m.
   3. 2:45 a.m.
   4. 3:00 a.m.

7. What should door staff do when someone in the lineup appears intoxicated?

   1. Refuse them entry
   2. Let them in but warn the servers
   3. Charge them a higher cover fee
   4. Let them in if a friend is sober

8. How long after permitted service hours end must evidence of liquor service be removed?

   1. 30 minutes
   2. 45 minutes
   3. 15 minutes
   4. 60 minutes

9. What is the minimum price, including taxes, for a 341 mL serving of beer at a licensed bar?

   1. $1.00
   2. $1.34
   3. $2.00
   4. $3.00

10. What is the minimum age for someone who serves or handles liquor on behalf of a licensee?

    1. 18
    2. 17
    3. 19
    4. 16

11. On an Ontario driver's licence, what does the first letter of the licence number match?

    1. The first letter of the city of issue
    2. The first letter of the birth month
    3. The first letter of the holder's first name
    4. The first letter of the holder's last name

12. A 20-year-old patron with a full G licence says one beer is fine before he drives home. What BAC must he have when driving?

    1. Under 0.08
    2. Under 0.02
    3. Zero
    4. Under 0.05

13. According to AGCO, when must staff hold their Board-approved certificate?

    1. Before they start working
    2. Within six months of being hired
    3. Within 30 days of being hired
    4. Before their first annual review

14. Under AGCO's risk-based licensing, what may be added to a licence after incidents of non-compliance?

    1. Conditions to reduce the risk of repeat issues
    2. An exemption from routine inspections for one year
    3. A bonus extension of service hours
    4. Permission to serve 18-year-olds

15. After looking at one piece of ID you still have doubts. What is a recommended next step?

    1. Serve them a half-size drink
    2. Ask for a second piece of ID
    3. Ask the patron to sign a waiver
    4. Phone the government office that issued it

16. If neither the Building Code Act nor the Fire Protection and Prevention Act applies, how is capacity set under the Registrar's standards?

    1. 0.5 square metres per person
    2. 1.11 square metres per person
    3. 2 square metres per person
    4. 3.5 square metres per person

17. According to AGCO, how should house policies be set up?

    1. Verbally, with each server deciding their own rules on shift
    2. In writing, shared with staff and backed by management
    3. Kept secret from staff
    4. Posted for customers only

18. Can a bar charge a different drink price on its patio than inside?

    1. No, prices must match everywhere in the establishment
    2. Yes, separate areas may have different prices
    3. Only for loyalty club members
    4. Only on public holidays

19. Does a patron only have to appear intoxicated for the service ban to apply?

    1. No, it must first be proved by a roadside breath test
    2. No, the patron must admit being drunk
    3. Only if police are present at the time
    4. Yes, the law covers people who appear intoxicated

20. After a first criminal impaired driving conviction, what is the minimum licence suspension in Ontario?

    1. At least 90 days
    2. At least 5 years
    3. At least 1 year
    4. At least 30 days

21. Why does AGCO suggest staff wear name tags or matching shirts?

    1. The LLCA requires uniforms
    2. Being easy to identify may deter bad behaviour
    3. It replaces the need for door staff to check patrons' ID
    4. It lets patrons rate servers

22. Can a licensed club require patrons to buy a minimum number of drinks to get in or stay?

    1. Yes, on weekends only
    2. Yes, if it is posted at the door
    3. Yes, up to two drinks
    4. No, that is not allowed

23. Why does AGCO suggest chatting with customers before taking their first order?

    1. To learn their name for the bill
    2. To find out how long they plan to stay at the table
    3. To assess whether they ate or have been drinking
    4. To upsell them to premium brands

24. How often must a liquor training certificate be renewed in Ontario?

    1. Every year
    2. Every five years
    3. Every three years
    4. Never; it lasts for life

25. A bar's licence bans entry to anyone under 19. When must door staff inspect a young-looking person's ID?

    1. Only after midnight
    2. Before admitting them to the premises
    3. Only if they order spirits
    4. Only before serving them a drink

26. A 17-year-old orders a drink at a bar, and their parent beside them says it is fine. What should the server do?

    1. Serve it, because the parent is present and has consented
    2. Serve only beer or wine, not spirits
    3. Serve it if the parent pays for it
    4. Refuse; a parent cannot authorize service in a bar

27. You notice one possible sign of intoxication in a patron. What does AGCO recommend first?

    1. Cut them off and call police at once
    2. Serve them a double to settle them
    3. Keep monitoring for other signs
    4. Ignore it until closing time

28. What does AGCO suggest posting at the entrance about intoxicated and underage people?

    1. That management may refuse them entry
    2. That they get a free first drink
    3. That they must sign in at the bar
    4. That they may enter after 11 p.m.

29. A patron is seen selling pills in the washroom. What is the licensee's duty under O. Reg. 746/21?

    1. Charge the patron a cover fee
    2. Ignore it unless the pills are being mixed with alcohol
    3. Not permit controlled substances on the premises
    4. Allow it in washrooms only

30. How much 40% spirits makes one standard drink?

    1. 60 mL (2 oz)
    2. 85 mL (3 oz)
    3. 43 mL (1.5 oz)
    4. 29 mL (1 oz)

31. Between what hours may liquor be delivered to a customer in Ontario?

    1. 7:00 a.m. to 11:00 p.m.
    2. 9:00 a.m. to 2:00 a.m.
    3. 9:00 a.m. to 11:00 p.m.
    4. Any time of day

32. How does sensitivity to alcohol generally change as adults get older?

    1. It decreases
    2. It stays the same
    3. It stops after age 65
    4. It increases

33. Besides bloodshot eyes, which eye signs does AGCO link to cannabis intoxication?

    1. Rapid blinking and squinting
    2. Yellowed eyes and puffy lids
    3. Eyelid tremors and dilated pupils
    4. Pinpoint pupils and dry eyes