Smart Serve Mock Exam 1

All 33 questions in this test

Every question and its answer choices. The correct answers and explanations appear when you take the test above.

1. Can a municipality ban having liquor in a recreational area it owns?

   1. No, only the province can
   2. Only on statutory holidays
   3. Only the LCBO can do that
   4. Yes, by passing a by-law

2. When counting people against a bar's licensed capacity, who must be included?

   1. Only patrons over 19
   2. Only seated patrons
   3. Only paying patrons
   4. Patrons and staff

3. A guest bumps into tables and holds their arms out to keep their balance. Which sign is this?

   1. Decreased alertness
   2. Poor enunciation
   3. Fine motor control deteriorating
   4. Gross motor control deteriorating

4. Who may the Registrar appoint to check whether a bar serves underage customers?

   1. A retired police officer over 65
   2. A youth compliance monitor under 19
   3. A municipal by-law officer
   4. A Smart Serve course instructor

5. A patron is sweating heavily in a cool room and has not been dancing. What should a server think?

   1. It means they need a colder drink and some ice water
   2. It proves they are under 19
   3. It may be a sign of intoxication to watch
   4. It shows they are definitely sober

6. When may a police officer arrest without a warrant someone who is intoxicated in a public place?

   1. Whenever the person is over 19
   2. When it is necessary for anyone's safety
   3. Only after a second warning
   4. Only if the person drove there and plans to drive home

7. Where does AGCO say video surveillance should not be placed?

   1. In lounge areas
   2. In hallways
   3. In washrooms
   4. At the exterior entrance

8. A bar's licence has a condition limiting service to midnight. Which rule applies?

   1. The stricter licence condition
   2. The general 2:00 a.m. rule
   3. Whichever the manager prefers
   4. 2:00 a.m. on weekends only

9. A restaurant sells a bottle of wine with a takeout meal. By what time must the patron remove it from the restaurant?

   1. 9:00 p.m.
   2. 2:00 a.m.
   3. Midnight
   4. 11:00 p.m.

10. Drinking more than how many standard drinks on one occasion is linked to more injuries and violence?

    1. 4
    2. 6
    3. 5
    4. 2

11. A regular who comes in every week still looks under 19, and you have never seen their ID. What should you do?

    1. Serve them, since they are a regular
    2. Serve them only lower-priced brands
    3. Ask for ID; familiarity is not proof of age
    4. Serve them if another server knows them

12. After police order a bar vacated for public safety, when may patrons re-enter that day?

    1. After 15 minutes
    2. As soon as the fight ends
    3. Once the licensee says it is safe to reopen
    4. Only if a police officer authorizes it

13. According to AGCO, who decides whether to serve a patron and must monitor them for intoxication?

    1. The patron's friends
    2. The patron themself
    3. The AGCO inspector assigned to the area
    4. The licence holder and their staff

14. A patron alternates between racing speech and very slow speech. Which AGCO sign is this?

    1. Poor enunciation
    2. Inappropriate speech volume
    3. Decreased alertness
    4. A change in the pace of speech

15. A patron shows a clear photo of their driver's licence on their phone. What should you do?

    1. Accept it if the photo is clear
    2. Accept it if the patron looks over 25
    3. Refuse it; you must check the physical ID
    4. Accept it with a credit card in the same name

16. Which licensed premises may sell and serve liquor at any time of day?

    1. Hotel lobby bars
    2. Bars in the sterile area of designated airports
    3. Bars within 1 km of an airport's passenger terminal
    4. Casino bars

17. A bar wants cheaper drinks on 'Ladies' Night' for women only. Is that allowed?

    1. Yes, if prices stay above the minimum
    2. No, prices must be the same for all patrons
    3. Yes, if men get free appetizers
    4. Yes, but on weeknights only

18. During an AGCO inspection, what is a licensee NOT allowed to do?

    1. Ask to see the inspector's badge or identification
    2. Provide the requested records
    3. Answer questions truthfully
    4. Obstruct or interfere with the inspector

19. When may liquor be sold and served under a special occasion permit?

    1. Only during the hours on the permit
    2. Only until 10:00 p.m.
    3. Any time the host chooses, if guests are 19+
    4. From 9 a.m. to 4 a.m. always

20. When does a hangover usually begin, according to CAMH?

    1. Only after a full night's sleep
    2. 8 to 12 hours after the last drink
    3. Within 30 minutes of the first drink
    4. Exactly 24 hours after the last drink

21. When Jordan's Smart Serve certificate expires, what must he do to keep selling liquor at the grocery store?

    1. Wait one year before taking any new course
    2. Ask the store to file an experience waiver with the LCBO for him
    3. Recertify or get another approved certificate for his role
    4. Nothing, because his experience now counts

22. Jordan has a valid Smart Serve certificate and starts work at a licensed grocery store. What does AGCO guidance say?

    1. He needs his own grocery store licence
    2. He may sell beer there but not wine
    3. He must first take a separate retail course
    4. He may sell there until the certificate expires

23. A licensee is unsure whether a job applicant's certificate is still valid. What does AGCO suggest?

    1. Phone the LCBO head office
    2. Contact the organization that issued it
    3. Accept the applicant's word for it
    4. Call the local police non-emergency line

24. Before a licensed pedal-pub (large quadricycle) tour departs, what must the licensee give passengers in writing?

    1. A full list of drink prices
    2. The dangers of operating a vehicle while impaired
    3. A waiver releasing the licensee from all liability for injuries
    4. A map of all the stops

25. Why might a bar choose not to announce last call?

    1. Because announcing last call is illegal
    2. To keep customers drinking after 2 a.m.
    3. To avoid customers over-ordering near closing
    4. To sell more drinks at full price

26. How much 40% spirits makes one standard drink?

    1. 60 mL (2 oz)
    2. 85 mL (3 oz)
    3. 43 mL (1.5 oz)
    4. 29 mL (1 oz)

27. On New Year's Eve, until what time may a licensed bar sell and serve liquor?

    1. 2:00 a.m. on January 1
    2. 3:00 a.m. on January 1
    3. 4:00 a.m. on January 1
    4. 6:00 a.m. on January 1

28. A pedal-pub tour (a large quadricycle) is licensed to serve liquor. Who on it is named in the training standard?

    1. Every large quadricycle chauffeur
    2. Only the passengers who order drinks
    3. Only the owner of the tour company
    4. No one, because it is an outdoor vehicle

29. A patron orders a 341 mL bottle of 7% craft beer. Compared with one standard drink, it is:

    1. Weaker than one standard drink
    2. About half a standard drink
    3. Stronger than one standard drink
    4. Exactly one standard drink

30. Which signs point to alcohol poisoning and the need for emergency help?

    1. Frequent trips to the washroom
    2. Loud talking, laughing and dancing
    3. Clammy skin, low body temperature, slow breathing
    4. Flushed cheeks, a cheerful mood and talking more than usual

31. Under the Registrar's standards, how must non-alcoholic beverages be priced at a licensed bar?

    1. Above the price of the cheapest beer
    2. At no less than $2.00 each
    3. At moderate prices compared with liquor
    4. At the same price as a standard drink

32. Why is mixing alcohol with other drugs, including medications, dangerous?

    1. It can make drug effects too strong or too weak
    2. It only matters with illegal drugs
    3. It cancels out the effects of the alcohol completely
    4. It makes the person sober up faster

33. What does AGCO suggest keeping to track problem situations such as refusals and fights?

    1. A list of banned patrons' home addresses
    2. An incident log, reviewed with staff
    3. A private diary kept by each server
    4. Nothing in writing, to protect privacy