Smart Serve: House policies and incident logs

All 18 questions in this test

Every question and its answer choices. The correct answers and explanations appear when you take the test above.

1. Where does AGCO say video surveillance should not be placed?

   1. In lounge areas
   2. In hallways
   3. In washrooms
   4. At the exterior entrance

2. What is a safe transportation plan, as AGCO describes it?

   1. A discount for patrons who drive
   2. A list of quiet back roads that patrons can take to drive home
   3. Ready ride options, such as taxis, for intoxicated patrons
   4. A rule that patrons park close by

3. What does AGCO suggest posting in a prominent place for staff?

   1. A list of emergency numbers
   2. The owner's home address
   3. The bar's monthly sales
   4. A ranking of staff tips

4. What does AGCO suggest doing with entries in the incident log?

   1. Send them to the LCBO each week
   2. Shred them at the end of each month
   3. Lock them away from all staff
   4. Review them regularly with all staff

5. Why does AGCO suggest staff wear name tags or matching shirts?

   1. The LLCA requires uniforms
   2. Being easy to identify may deter bad behaviour
   3. It replaces the need for door staff to check patrons' ID
   4. It lets patrons rate servers

6. What does AGCO suggest for the doors of private karaoke rooms?

   1. Doors that lock from inside
   2. Doors with a do-not-disturb sign
   3. Doors that include a window
   4. Soundproof doors with no window

7. Which documents does AGCO suggest having ready for an inspector?

   1. Staff home addresses, SIN numbers and personal phone numbers
   2. Only patrons' credit card receipts
   3. Licence, staff training certificates and purchase records
   4. The bar's social media passwords

8. Which step does AGCO suggest to discourage drug activity in washrooms?

   1. Regular staff or security patrols
   2. Locking all washrooms after 10 p.m.
   3. Removing washroom mirrors
   4. Charging a washroom fee

9. How does AGCO suggest a bar tell patrons about its policy against intoxication?

   1. Through the LCBO
   2. With a secret staff memo
   3. With tent cards and posters
   4. Only when someone is refused

10. Which behaviour does AGCO list as a possible sign of drug activity?

    1. Frequent trips in and out with different people
    2. Arriving with a large group
    3. Paying with a credit card
    4. Ordering a full meal along with every round of drinks

11. What does AGCO's house policy guidance say about drinking on the job?

    1. Allow one drink per shift
    2. Allow it after midnight
    3. Prohibit it for all staff and managers
    4. Allow it for managers but not for front-line servers

12. When should staff call the police during a disturbance, according to AGCO?

    1. When they cannot maintain control
    2. Only if someone is under 19
    3. Never, as it hurts the licence
    4. Only after closing time

13. Two groups are about to fight. After separating them, what does AGCO advise about their leaving?

    1. Keep both groups inside until the bar closes at 2 a.m.
    2. Make both groups leave together
    3. Let them settle it outside
    4. Do not let both groups leave at the same time

14. During an AGCO inspection, what is a licensee NOT allowed to do?

    1. Ask to see the inspector's badge or identification
    2. Provide the requested records
    3. Answer questions truthfully
    4. Obstruct or interfere with the inspector

15. What does AGCO suggest keeping to track problem situations such as refusals and fights?

    1. A list of banned patrons' home addresses
    2. An incident log, reviewed with staff
    3. A private diary kept by each server
    4. Nothing in writing, to protect privacy

16. According to AGCO, how should house policies be set up?

    1. Verbally, with each server deciding their own rules on shift
    2. In writing, shared with staff and backed by management
    3. Kept secret from staff
    4. Posted for customers only

17. What does AGCO suggest about lighting at the entrance?

    1. Provide enough light to check ID properly
    2. Use coloured lights to set the mood
    3. Keep it dim to discourage loitering
    4. Turn it off after midnight

18. Do house policies replace a licensee's obligations under the LLCA?

    1. Yes, if they are stricter than the law
    2. Yes, for private events
    3. Yes, if the AGCO has a copy
    4. No, they never override legal obligations