Smart Serve Practice Test 2

All 33 questions in this test

Every question and its answer choices. The correct answers and explanations appear when you take the test above.

1. Does the training requirement cover managers who supervise liquor service?

   1. No, managers are exempt from training
   2. Only managers working after midnight
   3. Only managers who also own the business
   4. Yes, managers must hold a valid certificate

2. What is the minimum size of the Sandy's Law warning sign?

   1. 8 by 10 inches
   2. 5 by 7 inches
   3. 4 by 6 inches
   4. 11 by 17 inches

3. A patron shows a few signs of intoxication. What does AGCO recommend?

   1. Monitor closely; offer food, water or non-alcoholic drinks
   2. Give them a free drink to keep them happy
   3. Serve faster so they finish before it worsens
   4. Leave them alone so they do not feel singled out or embarrassed

4. Staff ask an unruly patron to leave and he refuses. How much force may they use to remove him under the LLCA?

   1. No more force than is necessary
   2. Enough force to teach him a lesson
   3. No force at all; only police may act
   4. Any force the bouncer decides on

5. A patron who is slurring and stumbling insists he is fine and offers a big tip for one more beer. What must the server do?

   1. Serve it but water it down
   2. Serve it if he agrees to take a taxi
   3. Refuse, because he appears intoxicated
   4. Serve it, since he says he is fine

6. If an over-served patron dies in an accident while intoxicated, what legal action may be brought against the seller?

   1. An action under Part V of the Family Law Act
   2. No action is possible after a death
   3. A claim under the Highway Traffic Act only
   4. A complaint to the Ontario Ombudsman

7. What happens to a driver caught in the warn range for the first time?

   1. A warning only, with no penalty
   2. 7-day suspension, $250 penalty and an education course
   3. A 90-day suspension plus a 7-day impoundment of the vehicle
   4. A lifetime licence suspension

8. CAMH notes that legal responsibility for harm after serving an intoxicated person can apply to whom?

   1. Businesses and people serving guests at home
   2. Only bars and restaurants holding a liquor licence
   3. Only the person who drank
   4. Only the LCBO

9. Before a licensed pedal-pub (large quadricycle) tour departs, what must the licensee give passengers in writing?

   1. A full list of drink prices
   2. The dangers of operating a vehicle while impaired
   3. A waiver releasing the licensee from all liability for injuries
   4. A map of all the stops

10. According to AGCO, who decides whether to serve a patron and must monitor them for intoxication?

    1. The patron's friends
    2. The patron themself
    3. The AGCO inspector assigned to the area
    4. The licence holder and their staff

11. A bar wants cheaper drinks on 'Ladies' Night' for women only. Is that allowed?

    1. Yes, if prices stay above the minimum
    2. No, prices must be the same for all patrons
    3. Yes, if men get free appetizers
    4. Yes, but on weeknights only

12. A patron drank heavily until 1 a.m. What does CAMH warn about the next morning?

    1. A big breakfast removes the remaining alcohol
    2. Alcohol is always gone after six hours of sleep
    3. They may still be intoxicated when they wake up
    4. Only a hangover remains, not alcohol

13. A server did not know a patron was 17, but the patron clearly looked about 15 and no ID was checked. Can the server still be in contravention?

    1. Only if the patron later drives a car
    2. No, only knowing sales to minors are offences
    3. No, because the patron never showed ID
    4. Yes, serving someone who appears under 19 is banned

14. On New Year's Eve, by what time must a bar have cleared away all drinks?

    1. 3:45 a.m.
    2. 4:30 a.m.
    3. 2:45 a.m.
    4. 3:15 a.m.

15. A customer's Ontario driver's licence expired last month. Is it acceptable proof of age?

    1. Yes, but for beer and wine only
    2. Yes, the date of birth has not changed
    3. No, expired ID is not valid
    4. Yes, if it expired less than a year ago

16. For minimum pricing, what is the standard serving size of regular wine?

    1. 142 mL (5 oz)
    2. 175 mL (6 oz)
    3. 85 mL (3 oz)
    4. 250 mL (9 oz)

17. Where must a licensed bar display the Sandy's Law sign?

    1. On the back of the menu
    2. In the liquor storage room
    3. In the staff washroom
    4. Where liquor is sold and served

18. Two guests drink the same amount, but one ate a full meal first. What does AGCO say food does?

    1. Delays the absorption of alcohol into the blood
    2. Removes alcohol through digestion
    3. Speeds up the absorption of alcohol into the blood
    4. Has no effect on absorption at all

19. A licensee is unsure whether a job applicant's certificate is still valid. What does AGCO suggest?

    1. Phone the LCBO head office
    2. Contact the organization that issued it
    3. Accept the applicant's word for it
    4. Call the local police non-emergency line

20. A patron flashes their ID quickly from inside a wallet. What does AGCO advise?

    1. Wave them through if the line is long
    2. Ask them to say their birth date aloud
    3. Hold and examine the ID in your own hands
    4. Accept it if the photo looked right

21. Under O. Reg. 746/21, under whose supervision must liquor be sold and served?

    1. Any adult customer
    2. An employee authorized by the licensee
    3. A police officer
    4. An LCBO representative assigned to the premises

22. Which documents does AGCO suggest having ready for an inspector?

    1. Staff home addresses, SIN numbers and personal phone numbers
    2. Only patrons' credit card receipts
    3. Licence, staff training certificates and purchase records
    4. The bar's social media passwords

23. You suspect someone has tampered with a patron's drink. What does AGCO say to do?

    1. Pour the drink out and say nothing
    2. Wait until closing to report it
    3. Notify police immediately
    4. Ask the patron to finish it quickly

24. In autumn, clocks fall back from 2:00 a.m. to 1:00 a.m. What does AGCO allow?

    1. Selling until 2:00 a.m. under the new time
    2. Selling until 3:00 a.m. new time
    3. Stopping at 1:00 a.m. new time
    4. Selling only until 1:45 a.m. new time

25. A patron keeps fumbling coins and dropping their phone. Which AGCO sign of intoxication is this?

    1. Inappropriate speech volume
    2. Gross motor control improving
    3. Fine motor control deteriorating
    4. Inappropriate sweating

26. What is the earliest time a licensed restaurant may begin serving liquor?

    1. 11:00 a.m.
    2. 9:00 a.m.
    3. Noon
    4. 7:00 a.m.

27. Under the LLCA, which of these is an offence for a server?

    1. Serving a 19-year-old who shows valid photo ID
    2. Asking a 25-year-old patron for ID
    3. Serving a person who appears to be under 19
    4. Serving a soft drink to a 17-year-old

28. When a server refuses service to an intoxicated patron, what support does AGCO say staff should have?

    1. Permission to serve one more drink
    2. A rule that only owners may refuse
    3. Management backing them up
    4. A cash bonus for every refusal

29. A patron shows a digital driver's licence in a phone app. What does AGCO say about digital ID in Ontario?

    1. No digital ID is currently accepted
    2. It is accepted for beer and wine only
    3. It is accepted after 9 p.m. only
    4. It is accepted if it has a photo

30. What does AGCO suggest about lighting at the entrance?

    1. Provide enough light to check ID properly
    2. Use coloured lights to set the mood
    3. Keep it dim to discourage loitering
    4. Turn it off after midnight

31. Which behaviour does AGCO list as a possible sign of drug activity?

    1. Frequent trips in and out with different people
    2. Arriving with a large group
    3. Paying with a credit card
    4. Ordering a full meal along with every round of drinks

32. At what weekly level does Canada's Guidance say the risk of heart disease or stroke increases significantly?

    1. 3 or more standard drinks
    2. 7 or more standard drinks
    3. 10 or more standard drinks
    4. 5 or more standard drinks

33. A young patron was ID'd at the door. Later the server doubts the patron's age. What should the server do?

    1. Serve them, since the door already checked
    2. Ask for ID again before serving
    3. Serve them only a light beer
    4. Ask another patron to vouch for them