Smart Serve: Checking ID

All 23 questions in this test

Every question and its answer choices. The correct answers and explanations appear when you take the test above.

1. You feel extra thickness around the photo on an ID card. What might that indicate?

   1. The card is a newer design
   2. A second photo laminated over the original
   3. The card was recently renewed
   4. The card was issued outside Ontario

2. What do the last two digits of an Ontario driver's licence number show?

   1. The licence class
   2. The expiry month
   3. The day of birth
   4. The birth year

3. A young-looking customer refuses to show ID and becomes rude. What does AGCO advise?

   1. Ask other patrons to vouch for them
   2. Stay calm, decline service and get a manager if needed
   3. Let them stay and serve them once they promise to behave
   4. Serve one drink to calm the situation

4. Which Ontario driver's licence security feature can only be seen under a blacklight?

   1. The barcode on the back
   2. The raised licence number
   3. An Ontario logo and a trillium in UV ink
   4. The holder's printed signature below the photo

5. When declining service because the ID is not valid, what does AGCO suggest you tell the customer?

   1. That the bar is too busy to serve them
   2. That the bar has run out of the drink they ordered
   3. That they will be served after 11 p.m.
   4. That the law prohibits sale or service to minors

6. You suspect an ID belongs to someone else. Which question does AGCO suggest asking?

   1. What time did you arrive tonight?
   2. How do you spell your middle name?
   3. Who drove you here tonight?
   4. What do you do for a living?

7. A server checks a genuine-looking Ontario licence showing the patron is 20. It later proves to be an excellent forgery. What protects the server?

   1. The patron's verbal promise about their age
   2. The bar's sign saying ID is required
   3. Having served the patron many times before
   4. Relying on ID with no apparent reason to doubt it

8. What must an item of identification include under O. Reg. 746/21?

   1. A photo and home address, issued by a bank or any other business
   2. A photo and date of birth, issued by a government or the LCBO
   3. A date of birth only, issued by a school
   4. A signature and address, issued by an employer

9. A regular who comes in every week still looks under 19, and you have never seen their ID. What should you do?

   1. Serve them, since they are a regular
   2. Serve them only lower-priced brands
   3. Ask for ID; familiarity is not proof of age
   4. Serve them if another server knows them

10. A customer's Ontario driver's licence expired last month. Is it acceptable proof of age?

    1. Yes, but for beer and wine only
    2. Yes, the date of birth has not changed
    3. No, expired ID is not valid
    4. Yes, if it expired less than a year ago

11. An Ontario photo card shows an 'AGE 19' banner followed by a date. What does that date tell you?

    1. The date the card was issued
    2. The last date the holder may drive
    3. The date the holder turns 19
    4. The date the card expires

12. Which phrase sums up AGCO's ID-checking rule?

    1. No ID = one drink only
    2. No ID = no sale
    3. No ID = sale if a friend vouches
    4. No ID = sale before 9 p.m. only

13. A customer picks up liquor ordered online from a grocery store. When must staff inspect ID?

    1. Never, because the website already checked
    2. Only if the order is over $100
    3. Only if the order includes spirits
    4. If the customer appears to be under 19

14. A patron offers a Canadian citizenship card with a photo as ID. When is it valid?

    1. Only if it was issued after February 1, 2012
    2. Only if it was issued before February 1, 2012
    3. Never; citizenship cards are not accepted
    4. Only if it is less than five years old

15. Which of these is on AGCO's list of acceptable ID?

    1. A bank card with a signature
    2. A store membership card with a photo
    3. A high school student card
    4. An LCBO BYID photo card

16. A patron flashes their ID quickly from inside a wallet. What does AGCO advise?

    1. Wave them through if the line is long
    2. Ask them to say their birth date aloud
    3. Hold and examine the ID in your own hands
    4. Accept it if the photo looked right

17. On an Ontario driver's licence, the 9th and 10th digits (on either side of a dash) match what?

    1. The year the licence was issued
    2. The month of birth
    3. The day of birth
    4. The last two digits of the birth year

18. A patron shows a digital driver's licence in a phone app. What does AGCO say about digital ID in Ontario?

    1. No digital ID is currently accepted
    2. It is accepted for beer and wine only
    3. It is accepted after 9 p.m. only
    4. It is accepted if it has a photo

19. A patron shows a clear photo of their driver's licence on their phone. What should you do?

    1. Accept it if the photo is clear
    2. Accept it if the patron looks over 25
    3. Refuse it; you must check the physical ID
    4. Accept it with a credit card in the same name

20. On an Ontario driver's licence, what does the first letter of the licence number match?

    1. The first letter of the city of issue
    2. The first letter of the birth month
    3. The first letter of the holder's first name
    4. The first letter of the holder's last name

21. Under the LLCA, what is it an offence for a patron to do when trying to buy liquor?

    1. Show a passport instead of a licence
    2. Order a drink for a friend who is 25 and sober
    3. Show ID that was not lawfully issued to them
    4. Pay cash instead of using a card

22. Hard-cover Canadian passports issued after July 1, 2013 are valid for how long?

    1. Three or six years
    2. Two years only
    3. Twenty years
    4. Five or ten years

23. After looking at one piece of ID you still have doubts. What is a recommended next step?

    1. Serve them a half-size drink
    2. Ask for a second piece of ID
    3. Ask the patron to sign a waiver
    4. Phone the government office that issued it