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OPC Travel Counsellor overview

OPC Travel Counsellor: Travel agents and licences

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Which of these may be exempt from the travel agent licence?

Study reference: Editorial source checking, no licensed review — Travel agents and licences

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  1. Which of these may be exempt from the travel agent licence?

    1. An online agency selling packages to Quebecers
    2. A carrier selling its own transport services
    3. A counsellor working alone from home
    4. A wholesaler designing packages for agencies
    Show answer and explanation

    Correct answer: A carrier selling its own transport services

    The Regulation has exceptions, for example carriers selling their own services and some tourist lodging operators offering local services. Agencies and wholesalers need a licence.

    Based on: LAV art. 3(c); RAV art. 1.1; official source in French checked 2026-10-24

    Official reference ↗

  2. The agency changes its director. Within what time must it notify the Office?

    1. At the annual renewal
    2. Within 48 hours
    3. Within 15 days
    4. Within 60 days
    Show answer and explanation

    Correct answer: Within 15 days

    A licence holder must tell the Office of any change to the information or documents filed with the application within 15 days (Regulation s. 12).

    Based on: RAV art. 12; official source in French checked 2026-10-24

    Official reference ↗

  3. When are travel agent licence fees indexed?

    1. Every five years
    2. Only by ministerial decision
    3. On July 1 each year
    4. On January 1 each year
    Show answer and explanation

    Correct answer: On July 1 each year

    The Regulation indexes the fees on July 1 each year using the consumer price index for Canada.

    Based on: RAV art. 4.1; official source in French checked 2026-10-24

    Official reference ↗

  4. Under the Act, who is a travel agent?

    1. Anyone who personally travels more than three times a year
    2. Someone who offers or sells lodging, transport or organized trips for others
    3. Only a hotelier renting out rooms in their own establishment
    4. Only a company that operates its own planes or coaches for the public
    Show answer and explanation

    Correct answer: Someone who offers or sells lodging, transport or organized trips for others

    Section 2 covers accommodation, transport and trip-organizing operations for others or members. Then check the exceptions in ss. 3–4 and the regulation; not every reservation automatically requires the same licence.

    Based on: LAV art. 2–4; official source in French checked 2026-10-24

    Official reference ↗

  5. What information must the agent keep up to date about its travel counsellors?

    1. Diplomas earned and years of experience
    2. Home address and social insurance number
    3. Name, annual salary and number of sales
    4. Name, certificate number and expiry date
    Show answer and explanation

    Correct answer: Name, certificate number and expiry date

    The agent keeps a list of its counsellors showing each one's name, certificate number and certificate expiry date.

    Based on: RAV art. 13.1 al. 1; official source in French checked 2026-10-24

    Official reference ↗

  6. Who issues the travel agent licence in Québec?

    1. The Québec tourism ministry
    2. The hotel and tourism institute (ITHQ)
    3. The municipality where the agency is
    4. The president of the Office
    Show answer and explanation

    Correct answer: The president of the Office

    The licence is issued by the president of the Office de la protection du consommateur. The municipality only authorizes the use of an address.

    Based on: LAV art. 6, 9; official source in French checked 2026-10-24

    Official reference ↗

  7. Before refusing, suspending or cancelling a licence, what minimum period must the president allow for observations?

    1. 3 days
    2. At least 10 days
    3. 30 days
    4. 45 days
    Show answer and explanation

    Correct answer: At least 10 days

    Section 13 requires written prior notice and at least ten days for observations, followed by a reasoned written decision. This minimum is separate from the TAQ challenge deadline.

    Based on: LAV art. 13; official source in French checked 2026-10-24

    Official reference ↗

  8. The president of the Office upholds a decision to refuse a licence. Where can the agency challenge it?

    1. At the Administrative Tribunal of Québec, within 30 days
    2. With the advisory committee, within 10 days
    3. With the minister, within 90 days
    4. At the Small Claims Division, within one year
    Show answer and explanation

    Correct answer: At the Administrative Tribunal of Québec, within 30 days

    The decision can be challenged before the Tribunal administratif du Québec (TAQ) within 30 days of receiving it.

    Based on: LAV art. 13.2 — ancien art. 17 renuméroté; official source in French checked 2026-10-24

    Official reference ↗

  9. A counsellor leaves the agency. Within what time must the agent notify the Office?

    1. Within 5 days
    2. Within 15 days
    3. Before year end
    4. Within 30 days
    Show answer and explanation

    Correct answer: Within 5 days

    According to the manual, the agent notifies the Office within five days when a counsellor stops working for it.

    Based on: RAV art. 13.1 al. 2; official source in French checked 2026-10-24

    Official reference ↗

  10. Which of these conditions applies to an agency establishment run from a residence?

    1. The counsellor meets customers in the family living room
    2. The phone line may stay in the counsellor's own name
    3. A room in the home is reserved for the business
    4. No municipal authorization is needed for the address
    Show answer and explanation

    Correct answer: A room in the home is reserved for the business

    A home establishment requires municipal authorization, a room reserved for the activity, and phone numbers and electronic addresses in the travel agent's name.

    Based on: RAV art. 11.10; official source in French checked 2026-10-24

    Official reference ↗

  11. An agency opens a second branch in Laval. What does it need?

    1. A new certificate for each counsellor
    2. Nothing, the licence covers all of Québec
    3. A second security deposit paid to the FICAV
    4. A duplicate licence for that establishment
    Show answer and explanation

    Correct answer: A duplicate licence for that establishment

    A duplicate licence is required for each additional establishment where the agent carries on business.

    Based on: LAV art. 7 al. 2; official source in French checked 2026-10-24

    Official reference ↗

  12. In whose name must the phone and email of a home establishment be?

    1. The owner's spouse's
    2. The licensed travel agent's
    3. The authorizing municipality's
    4. The counsellor's who works there
    Show answer and explanation

    Correct answer: The licensed travel agent's

    The telephone and fax numbers and the electronic address used for the business must be in the travel agent's name.

    Based on: RAV art. 11.10(c); official source in French checked 2026-10-24

    Official reference ↗

Travel agents and licences: key rules to remember

Our summary of what the official handbook says on this topic, in our own words. Read it before or after the practice questions above, then check the original chapter. Read the official chapter ↗

Travel agents and licences

  • Under the Act, who is a travel agent?: Section 2 covers accommodation, transport and trip-organizing operations for others or members. Then check the exceptions in ss. 3–4 and the regulation; not every reservation automatically requires the same licence.
  • Who issues the travel agent licence in Québec?: The licence is issued by the president of the Office de la protection du consommateur. The municipality only authorizes the use of an address.
  • An agency opens a second branch in Laval. What does it need?: A duplicate licence is required for each additional establishment where the agent carries on business.
  • Which of these may be exempt from the travel agent licence?: The Regulation has exceptions, for example carriers selling their own services and some tourist lodging operators offering local services. Agencies and wholesalers need a licence.
  • The agency changes its director. Within what time must it notify the Office?: A licence holder must tell the Office of any change to the information or documents filed with the application within 15 days (Regulation s. 12).
  • What information must the agent keep up to date about its travel counsellors?: The agent keeps a list of its counsellors showing each one's name, certificate number and certificate expiry date.
  • A counsellor leaves the agency. Within what time must the agent notify the Office?: According to the manual, the agent notifies the Office within five days when a counsellor stops working for it.
  • Which of these conditions applies to an agency establishment run from a residence?: A home establishment requires municipal authorization, a room reserved for the activity, and phone numbers and electronic addresses in the travel agent's name.
  • In whose name must the phone and email of a home establishment be?: The telephone and fax numbers and the electronic address used for the business must be in the travel agent's name.
  • Before refusing, suspending or cancelling a licence, what minimum period must the president allow for observations?: Section 13 requires written prior notice and at least ten days for observations, followed by a reasoned written decision. This minimum is separate from the TAQ challenge deadline.
  • The president of the Office upholds a decision to refuse a licence. Where can the agency challenge it?: The decision can be challenged before the Tribunal administratif du Québec (TAQ) within 30 days of receiving it.
  • When are travel agent licence fees indexed?: The Regulation indexes the fees on July 1 each year using the consumer price index for Canada.

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