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OPC Travel Counsellor overview

OPC Travel Counsellor: The Consumer Protection Act

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A travel contract releases the merchant from consequences of its own act or its representative’s act. What does CPA s. 10 provide?

Study reference: Editorial source checking, no licensed review — The Consumer Protection Act

All 12 questions in this test

Every original question, with optional answers, explanations and official references. Open an answer to study, or take the test above for instant feedback.

  1. A travel contract releases the merchant from consequences of its own act or its representative’s act. What does CPA s. 10 provide?

    1. That stipulation is prohibited
    2. It becomes valid when the customer buys insurance
    3. It is always valid if printed in bold
    4. It is mandatory in every travel contract
    Show answer and explanation

    Correct answer: That stipulation is prohibited

    Section 10 prohibits a clause releasing the merchant from consequences of its own act or its representative’s act. This differs from the factual question of available remedies against each supplier.

    Based on: LPC art. 10; official source in French checked 2026-10-24

    Official reference ↗

  2. Before a customer confirms an online purchase, what must the site let the customer do?

    1. Accept or decline the offer and fix errors
    2. Pay after returning home at no charge
    3. Book without giving any traveller's name
    4. Automatically get full free cancellation insurance
    Show answer and explanation

    Correct answer: Accept or decline the offer and fix errors

    The merchant must let the consumer expressly accept or decline the proposal and correct any errors.

    Based on: LPC art. 54.5; official source in French checked 2026-10-24

    Official reference ↗

  3. A clause in a travel contract is ambiguous. How must it be interpreted?

    1. As the Office advises
    2. In the consumer's favour
    3. In the tour operator's favour
    4. In the agency's favour
    Show answer and explanation

    Correct answer: In the consumer's favour

    In case of doubt or ambiguity, the contract is interpreted in the consumer's favour.

    Based on: LPC art. 17; official source in French checked 2026-10-24

    Official reference ↗

  4. Which of these is a distance contract?

    1. A booking made by phone
    2. A sale at a travel show
    3. A sale at the agency counter
    4. An in-person sale at the airport
    Show answer and explanation

    Correct answer: A booking made by phone

    A distance contract is made without the merchant and customer being in the same place, for example by phone or online.

    Based on: LPC art. 54.1; official source in French checked 2026-10-24

    Official reference ↗

  5. A package offer is made in writing on a website. What must the customer be able to do?

    1. Save and print the information
    2. Pay only in cash at the agency
    3. Haggle over the price with a chatbot
    4. Pick the airline after departure
    Show answer and explanation

    Correct answer: Save and print the information

    If the offer is written, for example on a website, the customer must be able to save and print the required information.

    Based on: LPC art. 54.4 dernier alinéa; official source in French checked 2026-10-24

    Official reference ↗

  6. After valid cancellation of a credit-card distance contract, the merchant defaults on the statutory refund. What mechanism can be requested under s. 54.14?

    1. A complaint to the Administrative Tribunal
    2. A tax credit from Revenu Québec
    3. None, paying by card rules it out
    4. A chargeback from the card issuer
    Show answer and explanation

    Correct answer: A chargeback from the card issuer

    The written chargeback request follows the refund default under s. 54.13, within 60 days after that default, with the required information. Non-delivery alone does not automatically establish every chargeback claim.

    Based on: LPC art. 54.13–54.15; official source in French checked 2026-10-24

    Official reference ↗

  7. A package sold online is payable in euros. What must be stated before the contract is made?

    1. The tour operator's bank
    2. The payment currency
    3. Last year's exchange rate
    4. Nothing, currency is irrelevant
    Show answer and explanation

    Correct answer: The payment currency

    If payment is required in a currency other than Canadian dollars, the currency must be stated before the distance contract is made.

    Based on: LPC art. 54.4(h); official source in French checked 2026-10-24

    Official reference ↗

  8. The package hotel lacks the pool shown in the ad. Which CPA rule is at issue?

    1. Only the invoice counts, never the ad
    2. The service must match the advertising
    3. The customer should have visited first
    4. Advertising never binds the merchant
    Show answer and explanation

    Correct answer: The service must match the advertising

    Under CPA s. 41, the goods or services provided must conform to the statements or advertising made about them.

    Based on: LPC art. 41; official source in French checked 2026-10-24

    Official reference ↗

  9. Under the CPA, which advertising is specially regulated?

    1. Advertising in English only in Québec
    2. Advertising aired on weekends
    3. Ads by agencies over 10 years old
    4. Advertising aimed at children under 13
    Show answer and explanation

    Correct answer: Advertising aimed at children under 13

    Section 248 prohibits commercial advertising directed at children under thirteen, subject to regulatory exceptions. Section 249 addresses context. It is not a rule based merely on the weekday or agency age.

    Based on: LPC art. 248–249; official source in French checked 2026-10-24

    Official reference ↗

  10. Which of these must be given to the customer BEFORE a distance contract is made?

    1. The agency's profit
    2. The other group members' names
    3. The counsellor's salary
    4. The cancellation conditions
    Show answer and explanation

    Correct answer: The cancellation conditions

    Before a distance contract, the agent gives, among other things, the agency's contact details, a description of the services, a price breakdown, the total price, payment terms and cancellation conditions.

    Based on: LPC art. 54.4(k); official source in French checked 2026-10-24

    Official reference ↗

  11. Which contracts does the Consumer Protection Act apply to?

    1. Only purchases made in a physical store in Québec
    2. Consumer–merchant contracts for goods or services
    3. Only contracts between two businesses in one sector
    4. Only written contracts worth more than $1,000
    Show answer and explanation

    Correct answer: Consumer–merchant contracts for goods or services

    Section 2 addresses consumer–merchant contracts for goods or services in the business. Statutory definitions and exceptions still apply; merely calling a document a contract does not establish its scope.

    Based on: LPC art. 2 et champ d’application; official source in French checked 2026-10-24

    Official reference ↗

  12. In distance-sale price disclosure, which FICAV element must be explained alongside the current rebate?

    1. The agent's commission
    2. The agency's parking fees
    3. Tips for the guides
    4. The FICAV contribution
    Show answer and explanation

    Correct answer: The FICAV contribution

    Required charges and statutory amounts must be disclosed. OPC currently requires the FICAV calculation with an equal offsetting rebate, so the calculation line does not justify an extra net contribution.

    Based on: LPC art. 54.4(e), (g); OPC — remise FICAV; official source in French checked 2026-10-24

    Official reference ↗

The Consumer Protection Act: key rules to remember

Our summary of what the official handbook says on this topic, in our own words. Read it before or after the practice questions above, then check the original chapter. Read the official chapter ↗

The Consumer Protection Act

  • Which contracts does the Consumer Protection Act apply to?: Section 2 addresses consumer–merchant contracts for goods or services in the business. Statutory definitions and exceptions still apply; merely calling a document a contract does not establish its scope.
  • A clause in a travel contract is ambiguous. How must it be interpreted?: In case of doubt or ambiguity, the contract is interpreted in the consumer's favour.
  • The package hotel lacks the pool shown in the ad. Which CPA rule is at issue?: Under CPA s. 41, the goods or services provided must conform to the statements or advertising made about them.
  • A travel contract releases the merchant from consequences of its own act or its representative’s act. What does CPA s. 10 provide?: Section 10 prohibits a clause releasing the merchant from consequences of its own act or its representative’s act. This differs from the factual question of available remedies against each supplier.
  • Which of these is a distance contract?: A distance contract is made without the merchant and customer being in the same place, for example by phone or online.
  • Which of these must be given to the customer BEFORE a distance contract is made?: Before a distance contract, the agent gives, among other things, the agency's contact details, a description of the services, a price breakdown, the total price, payment terms and cancellation conditions.
  • A package sold online is payable in euros. What must be stated before the contract is made?: If payment is required in a currency other than Canadian dollars, the currency must be stated before the distance contract is made.
  • In distance-sale price disclosure, which FICAV element must be explained alongside the current rebate?: Required charges and statutory amounts must be disclosed. OPC currently requires the FICAV calculation with an equal offsetting rebate, so the calculation line does not justify an extra net contribution.
  • A package offer is made in writing on a website. What must the customer be able to do?: If the offer is written, for example on a website, the customer must be able to save and print the required information.
  • Before a customer confirms an online purchase, what must the site let the customer do?: The merchant must let the consumer expressly accept or decline the proposal and correct any errors.
  • After valid cancellation of a credit-card distance contract, the merchant defaults on the statutory refund. What mechanism can be requested under s. 54.14?: The written chargeback request follows the refund default under s. 54.13, within 60 days after that default, with the required information. Non-delivery alone does not automatically establish every chargeback claim.
  • Under the CPA, which advertising is specially regulated?: Section 248 prohibits commercial advertising directed at children under thirteen, subject to regulatory exceptions. Section 249 addresses context. It is not a rule based merely on the weekday or agency age.

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