OPC Travel Counsellor Practice Test 1

Every original question, with optional answers, explanations and official references. Open an answer to study, or take the test above for instant feedback.

1. A customer is going to a country that requires a visa. Which duty requires telling the customer?

   1. The duty to inform
   2. The security bond duty
   3. The bookkeeping duty
   4. The road safety duty
   Show answer and explanation

   Correct answer: The duty to inform

   Relevant information about required documents is part of prudent service. Check current requirements for the traveller with the competent authorities; do not promise a visa or guaranteed admission.

   Based on: Code civil art. 2100–2102; official source in French checked 2026-10-24

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2. Which of these must be given to the customer BEFORE a distance contract is made?

   1. The agency's profit
   2. The other group members' names
   3. The counsellor's salary
   4. The cancellation conditions
   Show answer and explanation

   Correct answer: The cancellation conditions

   Before a distance contract, the agent gives, among other things, the agency's contact details, a description of the services, a price breakdown, the total price, payment terms and cancellation conditions.

   Based on: LPC art. 54.4(k); official source in French checked 2026-10-24

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3. When contributions are actually collected and remitted under s. 40, what percentage is deducted as management fees?

   1. 1%
   2. 10%
   3. 5%
   4. 15%
   Show answer and explanation

   Correct answer: 5%

   Section 40 provides 5% of collected contributions. This does not authorize arbitrary extra customer charges or net collection during the current rebate.

   Based on: RAV art. 40; official source in French checked 2026-10-24

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4. When may the agent take the commission out of the trust account?

   1. At the end of every month, whatever the file
   2. As soon as the customer makes a first deposit
   3. After paying the customer's suppliers
   4. Before paying the tour operator, to be safe
   Show answer and explanation

   Correct answer: After paying the customer's suppliers

   The agent may take commission and service fees from the account only after paying the suppliers of the customer's services.

   Based on: RAV art. 23(e); official source in French checked 2026-10-24

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5. For how many travel agents can a certified counsellor work at the same time?

   1. Three at most, under the Regulation
   2. As many as he likes, after telling the Office
   3. Only one
   4. Two, if they are in different cities
   Show answer and explanation

   Correct answer: Only one

   The counsellor acts exclusively for one licensed agent and is not bound by an employment or service contract to more than one agent.

   Based on: RAV art. 11.1(a)–(b); official source in French checked 2026-10-24

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6. What minimum type does the Regulation require for written information on taxes and the contribution?

   1. 14-point Times
   2. 10-point Helvetica
   3. 6-point Arial
   4. 8-point Helvetica
   Show answer and explanation

   Correct answer: 10-point Helvetica

   In written ads, the information on including or excluding taxes and the contribution is set in Helvetica of at least 10 points.

   Based on: RAV art. 14.1 al. 4; official source in French checked 2026-10-24

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7. Which payment form falls within the definition of funds in Regulation s. 21?

   1. Airline loyalty points
   2. A verbal promise to pay
   3. An agency discount coupon
   4. A credit card payment
   Show answer and explanation

   Correct answer: A credit card payment

   The definition includes the monetary equivalent of card payments as well as cash and negotiable instruments. It does not remove the separate direct-transmission arrangement in s. 22.

   Based on: RAV art. 21–22; official source in French checked 2026-10-24

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8. How are a package's airport fees treated?

   1. As the customer's personal costs, kept off the invoice
   2. As a tax the agency need not show at all
   3. As the agency's own service fees
   4. As a tourist service, like the hotel nights
   Show answer and explanation

   Correct answer: As a tourist service, like the hotel nights

   OPC’s current calculation page includes airport and airline fees in the tourism-service contribution base. Calculation and invoice display are separate from the current rebate, which offsets net collection from the customer.

   Based on: OPC — ventes assujetties et calcul de la contribution; official source in French checked 2026-10-24

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9. A supplier default prevents use of four nights of a paid seven-night related service. Under s. 43.7(b), how is that related service’s refund assessed?

   1. The full stay price, regardless of nights used
   2. A flat $500 per traveller
   3. No refund, part of it was used
   4. In proportion to the unused nights
   Show answer and explanation

   Correct answer: In proportion to the unused nights

   For the partly used related service, s. 43.7(b) provides a refund proportional to the unused part, subject to the applicable conditions. It does not promise a full refund for services already used.

   Based on: RAV art. 43.7(b); official source in French checked 2026-10-24

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10. When must the refund conditions be given to the customer in writing?

    1. When handing over the tickets
    2. Only if the trip is cancelled
    3. Before accepting a deposit
    4. After the customer leaves
    Show answer and explanation

    Correct answer: Before accepting a deposit

    Refund or non-refund conditions are given in writing before accepting a deposit, unless they appear in a brochure given to the customer.

    Based on: RAV art. 16; official source in French checked 2026-10-24

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11. A tour sold for $1,700 goes up $136 (8%) because of a fuel surcharge. What right does the customer have?

    1. Make the agency pay half of the fuel surcharge
    2. Choose a full refund or similar services
    3. Pay the increase in instalments, interest-free, after returning
    4. None, a fuel surcharge is a valid reason for the increase
    Show answer and explanation

    Correct answer: Choose a full refund or similar services

    If the increase, excluding taxes, is 7% or more of the price, the customer may choose between a full, immediate refund and similar services.

    Based on: RAV art. 13.2(a)(ii); official source in French checked 2026-10-24

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12. Which of these conditions applies to an agency establishment run from a residence?

    1. The counsellor meets customers in the family living room
    2. The phone line may stay in the counsellor's own name
    3. A room in the home is reserved for the business
    4. No municipal authorization is needed for the address
    Show answer and explanation

    Correct answer: A room in the home is reserved for the business

    A home establishment requires municipal authorization, a room reserved for the activity, and phone numbers and electronic addresses in the travel agent's name.

    Based on: RAV art. 11.10; official source in French checked 2026-10-24

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13. According to the OPC, what fees apply until June 30, 2027?

    1. $50 to issue and $50 to renew
    2. $72 to issue and $36 to renew
    3. No fee, the exam covers it
    4. $36 to issue and $72 to renew
    Show answer and explanation

    Correct answer: $72 to issue and $36 to renew

    The OPC lists $72 for issuing and $36 for renewing the certificate until June 30, 2027; the amounts are indexed on July 1.

    Based on: OPC — droits jusqu’au 2027-06-30; RAV art. 11.5; official source in French checked 2026-10-24

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14. What is the difference between an obligation of means and an obligation of result?

    1. Acting diligently, versus delivering what was promised
    2. Paying cash at deposit, versus paying on credit later
    3. Advising verbally, versus advising in writing
    4. Selling within Québec, versus selling outside Québec
    Show answer and explanation

    Correct answer: Acting diligently, versus delivering what was promised

    Prudence and diligence describe the required effort; a result obligation concerns the applicable defined result. Article 2100 states the force-majeure defence where a result is owed. The service’s nature and the contract must be examined.

    Based on: Code civil art. 2100; official source in French checked 2026-10-24

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15. Which taxes does OPC’s current advertising page allow outside the advertised price if that exclusion is disclosed?

    1. GST and QST
    2. Airport fees and local tourist taxes
    3. The price of the return flight
    4. The agency's mandatory service fees
    Show answer and explanation

    Correct answer: GST and QST

    OPC identifies GST and QST as disclosed exclusions. Mandatory charges remain included. FICAV currently has an offsetting rebate and should not become an extra net charge to the customer.

    Based on: OPC — montants exclus et remise FICAV actuelle; official source in French checked 2026-10-24

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16. Which of these roles is part of the OPC's mandate?

    1. Selling travel insurance to agency customers
    2. Monitoring merchants and bringing penal proceedings
    3. Negotiating commissions between tour operators and agencies
    4. Setting the price of packages sold by agencies
    Show answer and explanation

    Correct answer: Monitoring merchants and bringing penal proceedings

    The OPC informs and educates consumers, monitors merchants (inspections, investigations, penal proceedings) and promotes cooperation and conciliation. It does not set prices.

    Based on: LPC art. 292; LAV art. 37–40; official source in French checked 2026-10-24

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17. A package offer is made in writing on a website. What must the customer be able to do?

    1. Save and print the information
    2. Pay only in cash at the agency
    3. Haggle over the price with a chatbot
    4. Pick the airline after departure
    Show answer and explanation

    Correct answer: Save and print the information

    If the offer is written, for example on a website, the customer must be able to save and print the required information.

    Based on: LPC art. 54.4 dernier alinéa; official source in French checked 2026-10-24

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18. For how long is the travel counsellor certificate issued or renewed?

    1. 2 years
    2. 3 years
    3. 1 year
    4. 5 years
    Show answer and explanation

    Correct answer: 1 year

    The certificate is issued or renewed for one year.

    Based on: RAV art. 11.2 al. 2; official source in French checked 2026-10-24

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19. An individual is convicted of a first offence under Travel Agents Act s. 4. What fine range does s. 39 provide?

    1. $600 to $15,000
    2. $50 to $500
    3. $25,000 to $100,000
    4. $100 to $1,000
    Show answer and explanation

    Correct answer: $600 to $15,000

    For an individual, s. 39 provides $600–$15,000 for offences under ss. 4 or 33. Other offences have a different range; being charged is not the same as being convicted.

    Based on: LAV art. 39; official source in French checked 2026-10-24

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20. Who can issue, suspend or cancel a travel counsellor certificate?

    1. The advisory committee of travel agents
    2. The minister responsible for tourism
    3. The president of the Office
    4. The manager of the counsellor's agency
    Show answer and explanation

    Correct answer: The president of the Office

    The Act and Regulation give the president of the Office the power to issue, renew, suspend and cancel licences and certificates.

    Based on: RAV art. 11.2, 11.7–11.8; official source in French checked 2026-10-24

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21. Which category may use the s. 39.1 exemption after obtaining a certificate and providing its copy before contracting?

    1. Customers who also buy travel insurance
    2. A diplomatic mission established in Canada
    3. Agency employees
    4. Seniors aged 65 and over
    Show answer and explanation

    Correct answer: A diplomatic mission established in Canada

    The section identifies missions, organizations and certain employees meeting several conditions. Foreign status alone is insufficient. The certificate and pre-contract copy are required, and the exemption also affects Fund eligibility.

    Based on: RAV art. 39.1; official source in French checked 2026-10-24

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22. What must the s. 13.2 clause prohibit in the 30 days before the services are to be provided?

    1. An increase in the tourism-service price
    2. Delivery of the necessary travel documents
    3. A refund chosen under the customer’s rights
    4. A written reminder of the agreed itinerary
    Show answer and explanation

    Correct answer: An increase in the tourism-service price

    The clause must prohibit a price increase during this period. A carrier fuel surcharge does not override the timing condition or the clause’s other safeguards.

    Based on: RAV art. 13.2(a)(iii); official source in French checked 2026-10-24

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23. Before refusing, suspending or cancelling a licence, what minimum period must the president allow for observations?

    1. 3 days
    2. At least 10 days
    3. 30 days
    4. 45 days
    Show answer and explanation

    Correct answer: At least 10 days

    Section 13 requires written prior notice and at least ten days for observations, followed by a reasoned written decision. This minimum is separate from the TAQ challenge deadline.

    Based on: LAV art. 13; official source in French checked 2026-10-24

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24. How is the s. 43.3 overall per-event ceiling calculated, without confusing it with a guaranteed minimum payment?

    1. $5,000 per traveller per event
    2. 100% of the Fund's accumulated surplus
    3. $10M per event, whatever the surplus
    4. The greater of 60% of the previous surplus and $30M
    Show answer and explanation

    Correct answer: The greater of 60% of the previous surplus and $30M

    This is a collective per-event ceiling based on the preceding March 31 surplus, with a $30M floor for that ceiling. It does not promise at least $30M in actual payments or an amount for each traveller.

    Based on: RAV art. 43.3; official source in French checked 2026-10-24

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