OPC Travel Counsellor Mock Exam 2

Every question and its answer choices. The correct answers and explanations appear when you take the test above.

1. What statement must appear in every travel agent's advertising?

   1. "Guaranteed by travel insurance"
   2. "Approved by the Government of Canada"
   3. "Member of the Québec tourism office"
   4. "Titulaire d'un permis du Québec"

2. Who issues the travel agent licence in Québec?

   1. The Québec tourism ministry
   2. The hotel and tourism institute (ITHQ)
   3. The municipality where the agency is
   4. The president of the Office

3. May the trust account be overdrawn for a few days?

   1. No, never
   2. Yes, up to $1,000
   3. Yes, for 5 days
   4. Yes, with the bank's consent

4. A customer is going to a country that requires a visa. Which duty requires telling the customer?

   1. The duty to inform
   2. The security bond duty
   3. The bookkeeping duty
   4. The road safety duty

5. Which of these can justify raising a package price?

   1. A fuel surcharge imposed by the carrier
   2. A raise for the agency's staff
   3. A rent increase at the agency
   4. Strong traveller demand for the destination

6. Who normally needs a certificate to advise and sell directly to clients of a general-licence agency?

   1. Only counsellors working full time in an agency
   2. Only employees who sell trips outside of Canada
   3. Only the owner or the manager of the travel agency
   4. The counsellor dealing with clients, full time or part time

7. Which payment form falls within the definition of funds in Regulation s. 21?

   1. Airline loyalty points
   2. A verbal promise to pay
   3. An agency discount coupon
   4. A credit card payment

8. How must invoices (receipts) be numbered?

   1. Unnumbered if paid by card
   2. Pre-numbered and used in sequence
   3. Numbered at random for security
   4. Numbered by the customer when paying

9. Under the Act, who is a travel agent?

   1. Anyone who personally travels more than three times a year
   2. Someone who offers or sells lodging, transport or organized trips for others
   3. Only a hotelier renting out rooms in their own establishment
   4. Only a company that operates its own planes or coaches for the public

10. Which body administers the Travel Agents Act in Québec?

    1. The Québec travel agencies' trade association
    2. The Office de la protection du consommateur
    3. The Canadian Transportation Agency
    4. The Autorité des marchés financiers

11. Outside the specified distance-communication exceptions, what formal prerequisite accompanies the lawful grounds for a post-contract price increase?

    1. A short email to the customer a week before departure
    2. None, if the increase is under 10% of the total price
    3. A clause in the contract and prior oral and written notice
    4. The Office's prior approval for each increase

12. How does the president assess costs claimed from the Fund?

    1. By whether they are reasonable
    2. Only costs paid in cash count
    3. By the customer's family income
    4. Always pays the amount claimed

13. A counsellor moves house. Within what time must she tell the Office?

    1. At the next renewal
    2. Within 5 days
    3. Within 15 days
    4. Within 60 days

14. A travel contract releases the merchant from consequences of its own act or its representative’s act. What does CPA s. 10 provide?

    1. That stipulation is prohibited
    2. It becomes valid when the customer buys insurance
    3. It is always valid if printed in bold
    4. It is mandatory in every travel contract

15. How may the agent withdraw money from the trust account?

    1. By cheque or a documented bank transfer
    2. At an ATM with a bank card
    3. At the bank counter, in cash
    4. Any way, as long as it is recorded

16. What statement about the money received must appear on the invoice?

    1. That it belongs to the agency
    2. That it is received in trust
    3. That the bank guarantees it
    4. That it is non-refundable

17. What information must the agent keep up to date about its travel counsellors?

    1. Diplomas earned and years of experience
    2. Home address and social insurance number
    3. Name, annual salary and number of sales
    4. Name, certificate number and expiry date

18. An airline goes bankrupt after the customer paid the agency in full. Can the FICAV step in even though the agency is solvent?

    1. No, the customer must sue the airline
    2. Yes, but only for domestic flights
    3. No, only if the agency closes
    4. Yes, for a supplier's default

19. An outside counsellor under an exclusive contract with a general-licence agency sells cruises to clients. Is a certificate needed?

    1. No, only salaried employees need one
    2. No, if working under 20 hours a week
    3. Only if the agent also sells airline tickets
    4. Yes, just like an agency employee

20. In distance-sale price disclosure, which FICAV element must be explained alongside the current rebate?

    1. The agent's commission
    2. The agency's parking fees
    3. Tips for the guides
    4. The FICAV contribution

21. For an advertisement saying from $999, which condition remains necessary?

    1. Always, it is an allowed phrase
    2. Only for cruises
    3. Never, the phrase is banned
    4. If that price is truly available

22. What must the receipt state about the services corresponding to the funds received?

    1. The Office inspector’s private telephone number
    2. The counsellor’s personal profit margin
    3. Only the word trip, without further identification
    4. A description of the services provided or to be provided

23. During a rebate period, what must the invoice show?

    1. No FICAV mention at all on the invoice
    2. Only the word "exempt", with no amount
    3. A doubled contribution to compensate
    4. The 0.10% contribution, then a rebate line

24. A counsellor sells a hotel he knows is dirty and poorly rated without warning the customer. Which obligation is at issue?

    1. Renewing the certificate
    2. Keeping books
    3. Paying the FICAV contribution
    4. Prudent supplier selection and relevant information

25. An agency stops paying its suppliers because its trust account is in deficit. What can the president of the Office do to protect customers?

    1. Require only the manager to retake the exam
    2. Set new prices for the agency
    3. Transfer the licence to a competitor
    4. Appoint a provisional administrator

26. Which of these must appear in a written ad for a package?

    1. The name of the planned airline
    2. Last year's sales count
    3. The guides' average salary
    4. Each traveller's seat number

27. What legal role can the invoice play?

    1. It can serve as the service contract
    2. It replaces the customer's travel insurance
    3. It acts as a temporary agency licence
    4. It replaces the customer's passport

28. A counsellor prepares an ad for customers. Which personal contact detail may appear in it?

    1. Her full home address
    2. A post office box in her own name
    3. Her cell phone number
    4. Her home landline number

29. Who can issue, suspend or cancel a travel counsellor certificate?

    1. The advisory committee of travel agents
    2. The minister responsible for tourism
    3. The president of the Office
    4. The manager of the counsellor's agency

30. Which of these must be given to the customer BEFORE a distance contract is made?

    1. The agency's profit
    2. The other group members' names
    3. The counsellor's salary
    4. The cancellation conditions

31. An individual is convicted of a first offence under Travel Agents Act s. 4. What fine range does s. 39 provide?

    1. $600 to $15,000
    2. $50 to $500
    3. $25,000 to $100,000
    4. $100 to $1,000

32. A customer books five days before departure. When must the documents be given?

    1. There is no obligation in this case
    2. After the customer arrives at the destination
    3. At least 7 days before departure, no exception
    4. Before the trip begins, as soon as possible

33. Under Civil Code art. 2925, what period applies to a personal action whose prescription is not otherwise fixed?

    1. 10 years
    2. 6 months
    3. 1 year
    4. 3 years

34. What happens to the fines when a counsellor reoffends?

    1. They are doubled
    2. They are halved
    3. They become a warning
    4. They stay the same

35. When does a change in the contribution rate take effect?

    1. January 1 after the financial statements are filed
    2. The very day the financial statements are filed
    3. July 1 following, like the licence fees
    4. At each agency's next licence renewal

36. Which authority publishes Canadian APPR information to check passenger rights after a flight delay or cancellation?

    1. The Autorité des marchés financiers
    2. The Office de la protection du consommateur
    3. The Canadian Transportation Agency
    4. The FICAV, which always pays first

37. Which characteristics define force majeure in Civil Code art. 1470?

    1. Every strike, regardless of foreseeability
    2. Any event that is expensive for the merchant
    3. An unforeseeable and irresistible event
    4. Any delay the seller labels exceptional

38. How many members does the minister appoint to the advisory committee of travel agents, in addition to the president of the Office?

    1. 8
    2. 3
    3. 12
    4. 5

39. Without written delegation to an officer or staff member, who must carry out the trust account’s banking transactions?

    1. An inspector from the Office
    2. The licence holder
    3. Any counsellor
    4. The supplying tour operator

40. For a first offence involving failure to report under Regulation s. 11.6, which fine range applies to an individual?

    1. $25 to $250
    2. $2,000 to $100,000
    3. $600 to $6,000
    4. $1,000 to $40,000

41. When calculating the 7% threshold, what must be left out of the increase?

    1. Any rise in GST or QST
    2. The FICAV contribution
    3. The return flight price
    4. The fuel surcharge

42. An agency refunds its customers itself after a tour operator defaults. Can the Fund reimburse the agency?

    1. No, only customers may claim
    2. Yes, plus a 10% bonus
    3. Yes, with proof, if not otherwise paid
    4. No, unless it had a restricted licence

43. After how long without a new tie to an agent does a suspended certificate stop having effect?

    1. 6 months
    2. 2 years
    3. 1 year
    4. 5 years

44. Before a customer confirms an online purchase, what must the site let the customer do?

    1. Accept or decline the offer and fix errors
    2. Pay after returning home at no charge
    3. Book without giving any traveller's name
    4. Automatically get full free cancellation insurance

45. From what accumulated surplus do customers get a rebate of the contribution?

    1. $125M
    2. $100M
    3. $30M
    4. $75M

46. In whose name must the phone and email of a home establishment be?

    1. The owner's spouse's
    2. The licensed travel agent's
    3. The authorizing municipality's
    4. The counsellor's who works there

47. After a supplier default, what living and lodging costs may the president refund?

    1. A flat $100 per family, whatever the stay
    2. All costs incurred, with no limit at all
    3. None, only the ticket price itself
    4. Reasonable costs, up to a daily cap

48. A transactional website gives no purchase period for its prices. When is that allowed?

    1. When prices are displayed only in US dollars
    2. When the prescribed boxed notice is on the home page
    3. When the customer ticks an acceptance box at checkout
    4. When the website is hosted on a server outside Québec

49. Outside a rebate, an agency’s financial statements show $3M in subject sales. What ordinary remittance frequency does s. 40 prescribe?

    1. Every month
    2. Once a year
    3. Four times a year
    4. Twice a year

50. Where the Montreal Convention applies, which defence concerning delay damage appears in article 19?

    1. Posting only a general no-refund clause
    2. Showing only that the ticket was discounted
    3. Taking the reasonable measures, or proving they were impossible
    4. Stating that every liability belongs to the agency