A customer is going to a country that requires a visa. Which duty requires telling the customer?
All Quebec practice tests
Québec Travel Counsellor Practice Exam 2026 – Free OPC Travel Counsellor Questions
Practise for Québec travel-counsellor certification with 144 original questions, explained answers and official sources. Six sets of 24 cover the bank without overlap. Topic drills, cards, notes, mocks, simulator and printing are free without an account. French and English present the same 144 concepts.
By the Canada Exam Prep Editorial Team ·
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- Every answer explained
- Independent · not a government site
- 144 questions
- 6 practice tests
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Original questions; 50 questions and 33/50 chosen for practice, with no confirmed official count. The 60-minute duration follows the published format; topic balance and difficulty are editorial. No calibrated result or pass prediction. Draws reuse the same 144 concepts.
- The OPC, the laws and consumer remediesNot enough data
No answers yet
- Travel agents and licencesNot enough data
No answers yet
- The travel counsellor certificateNot enough data
No answers yet
- How a counsellor may workNot enough data
No answers yet
- The trust accountNot enough data
No answers yet
- Receipts, invoices and refund conditionsNot enough data
No answers yet
- The FICAV contributionNot enough data
No answers yet
- Security bond and FICAV compensationNot enough data
No answers yet
- Advertising rulesNot enough data
No answers yet
- Price changes, documents and cancellationNot enough data
No answers yet
- The Consumer Protection ActNot enough data
No answers yet
- Duties to customers and travel insuranceNot enough data
No answers yet
Colours summarize progress from your recent practice answers: red suggests more practice, yellow shows progress, and green shows stronger recent performance. Grey means fewer than 5 answers so far. These indicators do not predict official exam results.
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All OPC Travel Counsellor practice tests
6 sets of 24 questions. Each set is fixed, so you can repeat it until you score 100%.
- Original OPC practice questions to printFree original practice with official sources, without licensed-professional review.
- Québec travel-counsellor study guideFree original practice with official sources, without licensed-professional review.
- Getting a Québec travel-counsellor certificateFree original practice with official sources, without licensed-professional review.
- Counsellor, manager and other routesFree original practice with official sources, without licensed-professional review.
- OPC Travel Counsellor Mock Exam 1 – 50 QuestionsTimed practice · 60 minutes · answers explained
- OPC Travel Counsellor Mock Exam 2 – 50 QuestionsTimed practice · 60 minutes · answers explained
- OPC Travel Counsellor exam simulator50 questions drawn from our bank, full screen, no hints
- OPC Travel Counsellor flashcards144 study cards: flip, self-check, review
- OPC Travel Counsellor study guides & books5 official guides and books, reviewed
Exam facts
Key facts: Québec Travel Counsellor Exam (OPC certificate, conseiller en voyages)
- Multiple choice and true/falseFormatOfficial exam covers both manual modules; our questions have four options.OPC / ITHQ — official source
- 60 minutesDurationPublished counsellor duration; manager route is separate.OPC / ITHQ — official source
- 65%Official thresholdPublished threshold; our 33/50 is internal and real question count is unconfirmed.OPC / ITHQ — official source
- ITHQ, supervised onlineProviderAudio/video supervision under provider instructions.OPC / ITHQ — official source
- CA$71Official examination feePer-person fee listed by ITHQ, separate from certificate charges and free practice.OPC / ITHQ — official source
- French; English subject to eligibilityLanguagesITHQ limits English service to applicable Charter exceptions.OPC / ITHQ — official source
- CA$72 / CA$36CertificateIssuance / renewal until June 30, 2027; annual validity.OPC / ITHQ — official source
- At most two yearsAfter passingPay issuance fees and link to an agency; separate from practice.OPC / ITHQ — official source
- Not confirmedReal question countThe checked pages do not publish a count; our exercises choose 50.Not officially published · OPC / ITHQ — official source
OPC publishes a 60-minute examination with multiple-choice and true/false questions and a 65% threshold. The question count was not confirmed on the checked pages. Our 50-question exercises use an internal 33/50 target without a validated equivalence to the official examination.
What the test covers
Topics and question bank
Each original question is grouped by study topic. Pick a topic to practise that area.
- The OPC, the laws and consumer remedies12 questions
What the Office de la protection du consommateur does, the laws that govern travel sales, penal proceedings, civil remedies and the three levels of customer protection.
- Travel agents and licences12 questions
Who is a travel agent, the licence and duplicate licences, exemptions, notices of change, home establishments and appeals to the TAQ.
- The travel counsellor certificate12 questions
Certificate and restricted-licence exception, issuance, agency link and payment, annual validity, changes, suspension and re-entry.
- How a counsellor may work12 questions
Working for one agent only, where a counsellor may work and meet customers, collecting money for the agent, advertising, showing the certificate and penalties.
- The trust account12 questions
Depositing customer funds in trust, notices to the Office, permitted withdrawals and how to make them, the per-customer limit and bookkeeping.
- Receipts, invoices and refund conditions12 questions
When to issue an invoice, what it must show, the FICAV statement, refund conditions before a deposit and the exception for last-minute bookings.
- The FICAV contribution12 questions
Statutory schedule versus current rebate, displaying calculation and offset, base, collection conditions and exemptions.
- Security bond and FICAV compensation12 questions
Conditional security and FICAV claims, supplier default, unused services and a collective ceiling without a guaranteed minimum payment.
- Advertising rules12 questions
The licence statement, showing the total cost, taxes and the FICAV contribution, required details in written ads, transactional websites and prohibited claims.
- Price changes, documents and cancellation12 questions
When a price may rise after the sale, the 7 per cent right to refuse, delivering travel documents, cancellation notice and force majeure.
- The Consumer Protection Act12 questions
How the Consumer Protection Act applies to travel: interpretation, advertising and representations, joint liability, distance contracts and chargebacks.
- Duties to customers and travel insurance12 questions
Obligations of means and result, choosing suppliers, assistance, information, conformity, civil versus penal liability, airline liability and selling travel insurance.
Try a few
Sample OPC Travel Counsellor questions
Tap a question to see the answer. The full interactive test is at the top of the page.
1A customer is going to a country that requires a visa. Which duty requires telling the customer?
- A. The duty to inform
- B. The security bond duty
- C. The bookkeeping duty
- D. The road safety duty
Relevant information about required documents is part of prudent service. Check current requirements for the traveller with the competent authorities; do not promise a visa or guaranteed admission.
2Which of these must be given to the customer BEFORE a distance contract is made?
- A. The agency's profit
- B. The other group members' names
- C. The counsellor's salary
- D. The cancellation conditions
Before a distance contract, the agent gives, among other things, the agency's contact details, a description of the services, a price breakdown, the total price, payment terms and cancellation conditions.
3When contributions are actually collected and remitted under s. 40, what percentage is deducted as management fees?
- A. 1%
- B. 10%
- C. 5%
- D. 15%
Section 40 provides 5% of collected contributions. This does not authorize arbitrary extra customer charges or net collection during the current rebate.
4When may the agent take the commission out of the trust account?
- A. At the end of every month, whatever the file
- B. As soon as the customer makes a first deposit
- C. After paying the customer's suppliers
- D. Before paying the tour operator, to be safe
The agent may take commission and service fees from the account only after paying the suppliers of the customer's services.
5For how many travel agents can a certified counsellor work at the same time?
- A. Three at most, under the Regulation
- B. As many as he likes, after telling the Office
- C. Only one
- D. Two, if they are in different cities
The counsellor acts exclusively for one licensed agent and is not bound by an employment or service contract to more than one agent.
6What minimum type does the Regulation require for written information on taxes and the contribution?
- A. 14-point Times
- B. 10-point Helvetica
- C. 6-point Arial
- D. 8-point Helvetica
In written ads, the information on including or excluding taxes and the contribution is set in Helvetica of at least 10 points.
7Which payment form falls within the definition of funds in Regulation s. 21?
- A. Airline loyalty points
- B. A verbal promise to pay
- C. An agency discount coupon
- D. A credit card payment
The definition includes the monetary equivalent of card payments as well as cash and negotiable instruments. It does not remove the separate direct-transmission arrangement in s. 22.
8How are a package's airport fees treated?
- A. As the customer's personal costs, kept off the invoice
- B. As a tax the agency need not show at all
- C. As the agency's own service fees
- D. As a tourist service, like the hotel nights
OPC’s current calculation page includes airport and airline fees in the tourism-service contribution base. Calculation and invoice display are separate from the current rebate, which offsets net collection from the customer.
9A supplier default prevents use of four nights of a paid seven-night related service. Under s. 43.7(b), how is that related service’s refund assessed?
- A. The full stay price, regardless of nights used
- B. A flat $500 per traveller
- C. No refund, part of it was used
- D. In proportion to the unused nights
For the partly used related service, s. 43.7(b) provides a refund proportional to the unused part, subject to the applicable conditions. It does not promise a full refund for services already used.
10When must the refund conditions be given to the customer in writing?
- A. When handing over the tickets
- B. Only if the trip is cancelled
- C. Before accepting a deposit
- D. After the customer leaves
Refund or non-refund conditions are given in writing before accepting a deposit, unless they appear in a brochure given to the customer.
About the test
About the Québec Travel Counsellor Exam (OPC certificate, conseiller en voyages)
A counsellor dealing with clients of a general-licence agency normally needs a certificate, including part-time and exclusive-contract outside counsellors. OPC identifies an exemption for employees of restricted-licence agencies. Agency managers and licence holders have separate obligations; this bank does not replace their route.
ITHQ administers the online exam with audio/video supervision. Its current page lists CA$71 per person and French and English. The English page restricts English service to people covered by exceptions in the Charter of the French language. Confirm your applicable conditions with the provider before booking.
The official examination covers both manual modules. We link the provider’s fourth-edition downloads without reproducing their chapters or questions. A download-folder date is not the legal currency date of its contents. Current rules use the Regulation updated July 1, 2026 and Québec statutes updated October 15, 2026.
Twelve teaching topics cover licences, certificates, trust accounts, receipts, FICAV, advertising, prices, cancellation, distance contracts and client duties. The organization is editorial, without a claimed official weighting. Explanations retain conditions and exceptions; a possible remedy is not presented as automatically payable compensation.
Original unofficial practice, editorially checked against official sources and not reviewed by a licensed professional. No affiliation with or endorsement by OPC or ITHQ is claimed. Sets, topics, mocks, draws, cards and printouts reuse the same concepts and issue neither certification nor a pass prediction.
Every website feature is free. Official exam enrolment, certificate issuance and renewal are separate. We collect no payment, identity documents or medical information for those processes. French official sources are identified in the English edition; our teaching translation is not an official legal text.
Study plan
How to prepare
- 1Start with a set of 24, then check uncertain answers and their conditions against the source. Remembering an option letter does not demonstrate understanding of the rule.
- 2Distinguish the licensed agent, certified counsellor and agency manager. Identify the person, client and licence type before applying a duty.
- 3Separate notice periods, document-delivery deadlines and cancellation rights. The starting event and exceptions matter as much as the number of days.
- 4For FICAV, distinguish the statutory schedule from the current rebate. Displaying a calculation with its offset does not create a net contribution to collect. A collective event ceiling is not a guaranteed minimum payout.
- 5Use both official manual modules and the provider’s current instructions. Our topics and questions are independent revision aids, without a claim to reproduce the complete curriculum or real difficulty.
- 6The 33/50 reference is an internal rounded target for our 50 questions. Because the real count is unconfirmed, do not convert a result into a pass probability or authorization to sell.
FAQ
OPC Travel Counsellor test questions people ask
Who needs a certificate?
Normally the counsellor dealing with clients of a general-licence agency, including outside counsellors under exclusive contracts. OPC exempts employees of restricted-licence agencies. Check the role and licence type.
What are the duration and threshold?
OPC publishes 60 minutes and 65% for counsellors, with multiple-choice and true/false questions. Managers have a separate 90-minute, 70% examination. Our 50 questions and 33/50 are an independent practice format.
How much is the official exam?
ITHQ currently lists CA$71 per person for the supervised online examination. OPC certificate issuance and renewal are separate charges. Our practice remains completely free.
Can I take the exam in English?
ITHQ lists French and English. Its English page reserves English service for individuals covered by exceptions in the Charter of the French language. Read that page and confirm eligibility with ITHQ; our translation does not determine entitlement to English service.
What does the certificate cost and how long is it valid?
OPC lists CA$72 issuance and CA$36 renewal until June 30, 2027, indexed annually on July 1. The certificate is issued or renewed for one year, subject to the other conditions.
What follows a passing result?
OPC gives at most two years to pay issuance fees and link to an agency. A practice result, or the exam alone, does not authorize independent sales.
What happens after failure?
OPC allows re-enrolment with ITHQ after results arrive, with the examination fee paid again. Unlimited free practice retries do not change official charges.
Is this the official bank or a leaked answer key?
No. These are 144 original questions, without official or recalled live items. Editorial source checking is not licensed-professional review.
Are practice and the PDF free?
Yes: sets, answers, explanations, notes, cards, mocks, simulator and printing, without an account. The printable selection reuses 50 questions from the bank and separates its explained key.
Does a score here mean I will pass?
No. Results are not calibrated against the real examination. Topic weights and difficulty are editorial; repeating the bank improves familiarity without establishing professional competence.
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