Canada Exam Prep
OPC Travel Counsellor overview

OPC Travel Counsellor flashcards

Flip through the key rules from our handbook notes, one card at a time. Mark each card "Got it" or "Review again"; your progress stays on this device.

  • 144 cards
  • 12 topics
Card 1 of 144Got it 0 · Review again 0

Keyboard: Space flips, ← → move, 1 = Review again, 2 = Got it. On a phone, swipe left or right.

The first 10 of 144 cards

Front and back of each card, as in the deck above. The cards come from our own notes on the official handbook; check anything you are unsure of with Office de la protection du consommateur (OPC).

  1. The OPC, the laws and consumer remedies · The OPC, the laws and consumer remedies

    Which body administers the Travel Agents Act in Québec?

    The Office de la protection du consommateur (OPC) oversees the Travel Agents Act and its regulation, as well as the Consumer Protection Act.

  2. The OPC, the laws and consumer remedies · The OPC, the laws and consumer remedies

    Which of these roles is part of the OPC's mandate?

    The OPC informs and educates consumers, monitors merchants (inspections, investigations, penal proceedings) and promotes cooperation and conciliation. It does not set prices.

  3. The OPC, the laws and consumer remedies · The OPC, the laws and consumer remedies

    Who can issue, suspend or cancel a travel counsellor certificate?

    The Act and Regulation give the president of the Office the power to issue, renew, suspend and cancel licences and certificates.

  4. The OPC, the laws and consumer remedies · The OPC, the laws and consumer remedies

    An agency stops paying its suppliers because its trust account is in deficit. What can the president of the Office do to protect customers?

    The president can appoint a provisional administrator to run temporarily or wind up the business of an agency that puts its customers' rights at risk.

  5. The OPC, the laws and consumer remedies · The OPC, the laws and consumer remedies

    Which law generally governs a consumer–merchant service contract, subject to its scope and exceptions?

    CPA section 2 addresses contracts for goods or services made in the merchant’s business. Definitions and exceptions still matter; the Travel Agents Act adds sector-specific duties.

  6. The OPC, the laws and consumer remedies · The OPC, the laws and consumer remedies

    Under Penal Procedure Code s. 160, what is the ordinary deadline to send a plea after a statement of offence is served?

    The 30 days run from service of the statement, not simply from the offence date. Send the plea to the place specified on the statement.

  7. The OPC, the laws and consumer remedies · The OPC, the laws and consumer remedies

    A provisional administrator serves the bank with notice under Travel Agents Act s. 15. What is required for a trust-account withdrawal?

    After the specified notice, the institution cannot make a withdrawal or payment without the provisional administrator’s written authorization. This control applies in the circumstances defined by s. 15.

  8. The OPC, the laws and consumer remedies · The OPC, the laws and consumer remedies

    An individual customer claims $4,000 from an agency. Which court offers the small-claims procedure, generally without lawyer representation?

    The Court of Québec Small Claims Division handles eligible claims up to $15,000 excluding interest. Eligibility, evidence and procedure still matter; the TAQ is not the forum for this refund claim.

  9. The OPC, the laws and consumer remedies · The OPC, the laws and consumer remedies

    What general small-claims limit does Québec currently publish, excluding interest?

    The official page gives $15,000, excluding interest. Other eligibility conditions still apply; the amount alone does not establish that a particular claim is admissible.

  10. The OPC, the laws and consumer remedies · The OPC, the laws and consumer remedies

    Under Civil Code art. 2925, what period applies to a personal action whose prescription is not otherwise fixed?

    The residual period is three years when another period is not provided. Starting points, suspension, interruption and special rules can affect a real claim’s calculation.

FAQ

OPC Travel Counsellor flashcards: questions

Where do these flashcards come from?

Each of the 144 cards is one point from our study notes, which we write from the official Laws and regulations applicable to the travel industry — fourth edition. The front names the rule; the back states it. Nothing on the cards is added beyond those notes.

How should I use the flashcards?

Read the front, answer in your head, then flip. Choose "Got it" only if you knew it; otherwise choose "Review again". At the end, go through the "Review again" cards once more, or pick a single topic from the list to focus on it.

Is my progress saved?

Yes, on this device only. Cards marked "Review again" stay in the "Needs review" list, and every card you rate counts towards your topic map on the exam overview. Nothing is sent to us with your name; you can clear it from the overview page.

Are flashcards enough to pass the OPC Travel Counsellor test?

No. Flashcards help you remember the rules, but the test asks multiple-choice questions. Use our practice tests and mock exams as well, and study the official material from Office de la protection du consommateur (OPC).

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