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OPC Travel Counsellor overview

OPC Travel Counsellor: Price changes, documents and cancellation

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What must the s. 13.2 clause prohibit in the 30 days before the services are to be provided?

Study reference: Editorial source checking, no licensed review — Price changes, documents and cancellation

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  1. What must the s. 13.2 clause prohibit in the 30 days before the services are to be provided?

    1. An increase in the tourism-service price
    2. Delivery of the necessary travel documents
    3. A refund chosen under the customer’s rights
    4. A written reminder of the agreed itinerary
    Show answer and explanation

    Correct answer: An increase in the tourism-service price

    The clause must prohibit a price increase during this period. A carrier fuel surcharge does not override the timing condition or the clause’s other safeguards.

    Based on: RAV art. 13.2(a)(iii); official source in French checked 2026-10-24

    Official reference ↗

  2. A tour sold for $1,700 goes up $136 (8%) because of a fuel surcharge. What right does the customer have?

    1. Make the agency pay half of the fuel surcharge
    2. Choose a full refund or similar services
    3. Pay the increase in instalments, interest-free, after returning
    4. None, a fuel surcharge is a valid reason for the increase
    Show answer and explanation

    Correct answer: Choose a full refund or similar services

    If the increase, excluding taxes, is 7% or more of the price, the customer may choose between a full, immediate refund and similar services.

    Based on: RAV art. 13.2(a)(ii); official source in French checked 2026-10-24

    Official reference ↗

  3. The Mexican peso has risen 4% since the contract was signed, measured 45 days before the service. Can the agent raise the price for that reason?

    1. Yes, if the customer travels to Mexico
    2. No, exchange rates never justify it
    3. No, the rise must exceed 5%
    4. Yes, any exchange rate rise is enough
    Show answer and explanation

    Correct answer: No, the rise must exceed 5%

    The exchange rate applicable 45 days before the service must have risen by more than 5% since the contract date.

    Based on: RAV art. 13.2(a)(i); official source in French checked 2026-10-24

    Official reference ↗

  4. At the latest, when must the agent give the customer the travel documents?

    1. 7 days before departure
    2. 30 days before departure
    3. The day before departure
    4. At the airport, on the day
    Show answer and explanation

    Correct answer: 7 days before departure

    The necessary documents (tickets, including a prepaid return, vouchers, itinerary) are given at least seven days before departure.

    Based on: RAV art. 19 al. 1; official source in French checked 2026-10-24

    Official reference ↗

  5. When calculating the 7% threshold, what must be left out of the increase?

    1. Any rise in GST or QST
    2. The FICAV contribution
    3. The return flight price
    4. The fuel surcharge
    Show answer and explanation

    Correct answer: Any rise in GST or QST

    The 7% threshold is calculated without counting any increase in QST or GST.

    Based on: RAV art. 13.2(a)(ii); official source in French checked 2026-10-24

    Official reference ↗

  6. Which characteristics define force majeure in Civil Code art. 1470?

    1. Every strike, regardless of foreseeability
    2. Any event that is expensive for the merchant
    3. An unforeseeable and irresistible event
    4. Any delay the seller labels exceptional
    Show answer and explanation

    Correct answer: An unforeseeable and irresistible event

    The provision requires unforeseeability and irresistibility. A strike or incident is not automatically force majeure; facts, the relevant timing and any specific undertaking to repair harm matter.

    Based on: Code civil art. 1470; official source in French checked 2026-10-24

    Official reference ↗

  7. Which of these can justify raising a package price?

    1. A fuel surcharge imposed by the carrier
    2. A raise for the agency's staff
    3. A rent increase at the agency
    4. Strong traveller demand for the destination
    Show answer and explanation

    Correct answer: A fuel surcharge imposed by the carrier

    Only a carrier-imposed fuel surcharge or a large enough rise in the exchange rate can justify an increase.

    Based on: RAV art. 13.2(a)(i); official source in French checked 2026-10-24

    Official reference ↗

  8. Outside the specified distance-communication exceptions, what formal prerequisite accompanies the lawful grounds for a post-contract price increase?

    1. A short email to the customer a week before departure
    2. None, if the increase is under 10% of the total price
    3. A clause in the contract and prior oral and written notice
    4. The Office's prior approval for each increase
    Show answer and explanation

    Correct answer: A clause in the contract and prior oral and written notice

    The prescribed clause and pre-contract oral and written information are required. Written and oral distance contracts have specific adaptations. A clause alone does not justify an arbitrary increase.

    Based on: RAV art. 13.2; official source in French checked 2026-10-24

    Official reference ↗

  9. A customer books five days before departure. When must the documents be given?

    1. There is no obligation in this case
    2. After the customer arrives at the destination
    3. At least 7 days before departure, no exception
    4. Before the trip begins, as soon as possible
    Show answer and explanation

    Correct answer: Before the trip begins, as soon as possible

    If the services are requested less than seven days before departure, the documents must be given before the trip begins.

    Based on: RAV art. 19 al. 2; official source in French checked 2026-10-24

    Official reference ↗

  10. A customer books by email. Must the customer also be told about the price-change clause orally?

    1. No, if expressly disclosed in writing beforehand
    2. Yes, always by phone before confirming
    3. Yes, in person at the agency
    4. No, no notice is needed at all
    Show answer and explanation

    Correct answer: No, if expressly disclosed in writing beforehand

    For a written distance contract, exemption from oral information depends on expressly bringing the clause’s content to the customer’s attention. A barely visible link is not automatically compliance.

    Based on: RAV art. 13.2 al. 2; official source in French checked 2026-10-24

    Official reference ↗

  11. For an oral distance contract, what adaptation replaces prior written disclosure of the price-change clause?

    1. By reading the clause by phone after the trip
    2. No need, the clause is implied
    3. By sending a copy of the contract within 15 days
    4. By posting it on the agency website
    Show answer and explanation

    Correct answer: By sending a copy of the contract within 15 days

    The exception to prior written information requires transmission of the contract within 15 days after conclusion. It does not remove prior oral information or the prescribed grounds, thresholds and timing.

    Based on: RAV art. 13.2 dernier alinéa; official source in French checked 2026-10-24

    Official reference ↗

  12. Except in force majeure, what notice must the agent give if it cancels a trip?

    1. At least 7 days
    2. At least 30 days
    3. No notice
    4. At least 24 hours
    Show answer and explanation

    Correct answer: At least 7 days

    Except in force majeure, an agent may not cancel a trip without giving the customer at least seven days' notice.

    Based on: RAV art. 20; official source in French checked 2026-10-24

    Official reference ↗

Price changes, documents and cancellation: key rules to remember

Our summary of what the official handbook says on this topic, in our own words. Read it before or after the practice questions above, then check the original chapter. Read the official chapter ↗

Price changes, documents and cancellation

  • Outside the specified distance-communication exceptions, what formal prerequisite accompanies the lawful grounds for a post-contract price increase?: The prescribed clause and pre-contract oral and written information are required. Written and oral distance contracts have specific adaptations. A clause alone does not justify an arbitrary increase.
  • Which of these can justify raising a package price?: Only a carrier-imposed fuel surcharge or a large enough rise in the exchange rate can justify an increase.
  • The Mexican peso has risen 4% since the contract was signed, measured 45 days before the service. Can the agent raise the price for that reason?: The exchange rate applicable 45 days before the service must have risen by more than 5% since the contract date.
  • What must the s. 13.2 clause prohibit in the 30 days before the services are to be provided?: The clause must prohibit a price increase during this period. A carrier fuel surcharge does not override the timing condition or the clause’s other safeguards.
  • A tour sold for $1,700 goes up $136 (8%) because of a fuel surcharge. What right does the customer have?: If the increase, excluding taxes, is 7% or more of the price, the customer may choose between a full, immediate refund and similar services.
  • When calculating the 7% threshold, what must be left out of the increase?: The 7% threshold is calculated without counting any increase in QST or GST.
  • For an oral distance contract, what adaptation replaces prior written disclosure of the price-change clause?: The exception to prior written information requires transmission of the contract within 15 days after conclusion. It does not remove prior oral information or the prescribed grounds, thresholds and timing.
  • A customer books by email. Must the customer also be told about the price-change clause orally?: For a written distance contract, exemption from oral information depends on expressly bringing the clause’s content to the customer’s attention. A barely visible link is not automatically compliance.
  • At the latest, when must the agent give the customer the travel documents?: The necessary documents (tickets, including a prepaid return, vouchers, itinerary) are given at least seven days before departure.
  • A customer books five days before departure. When must the documents be given?: If the services are requested less than seven days before departure, the documents must be given before the trip begins.
  • Except in force majeure, what notice must the agent give if it cancels a trip?: Except in force majeure, an agent may not cancel a trip without giving the customer at least seven days' notice.
  • Which characteristics define force majeure in Civil Code art. 1470?: The provision requires unforeseeability and irresistibility. A strike or incident is not automatically force majeure; facts, the relevant timing and any specific undertaking to repair harm matter.

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