OPC Travel Counsellor Practice Test 3

Every original question, with optional answers, explanations and official references. Open an answer to study, or take the test above for instant feedback.

1. After how long without a new tie to an agent does a suspended certificate stop having effect?

   1. 6 months
   2. 2 years
   3. 1 year
   4. 5 years
   Show answer and explanation

   Correct answer: 2 years

   After two years of suspension without a new employment or exclusive contract, the certificate ceases to have effect and the exam must be retaken. During the suspension, the counsellor must still renew.

   Based on: OPC — reprise après plus de deux ans; RAV art. 11.9; official source in French checked 2026-10-24

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2. How must invoices (receipts) be numbered?

   1. Unnumbered if paid by card
   2. Pre-numbered and used in sequence
   3. Numbered at random for security
   4. Numbered by the customer when paying
   Show answer and explanation

   Correct answer: Pre-numbered and used in sequence

   Receipts are pre-numbered and used consecutively; a copy is kept in numerical order for inspection.

   Based on: RAV art. 18(1); official source in French checked 2026-10-24

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3. An agency refunds its customers itself after a tour operator defaults. Can the Fund reimburse the agency?

   1. No, only customers may claim
   2. Yes, plus a 10% bonus
   3. Yes, with proof, if not otherwise paid
   4. No, unless it had a restricted licence
   Show answer and explanation

   Correct answer: Yes, with proof, if not otherwise paid

   The president may reimburse the agent for reasonable amounts refunded or spent for its customer, with proof, provided it is not otherwise paid or reimbursed.

   Based on: RAV art. 43.11; official source in French checked 2026-10-24

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4. What does the FICAV contribution rate depend on?

   1. The destination country of the trip
   2. The Fund's surplus at the previous March 31
   3. The number of travellers on the file
   4. Each agency's own annual sales figure
   Show answer and explanation

   Correct answer: The Fund's surplus at the previous March 31

   The rate depends on the Fund's accumulated surplus at the previous March 31: 0.35% up to $75M, 0.20% up to $100M, 0.10% above $100M.

   Based on: RAV art. 39, 39.01; official source in French checked 2026-10-24

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5. A customer holds a final judgment, not one by acquiescence, concerning the agency mandate. What does s. 28(a) exclude from security coverage?

   1. Punitive damages
   2. The interest awarded
   3. The capital awarded
   4. The legal costs awarded
   Show answer and explanation

   Correct answer: Punitive damages

   Within its conditions, s. 28(a) covers capital, interest and costs but excludes punitive damages. Not every judgment is automatically payable: finality, basis, mandate and other requirements still matter.

   Based on: RAV art. 28(a); official source in French checked 2026-10-24

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6. Besides the travellers' names, whose name must appear on the invoice?

   1. The pilot scheduled for the outbound flight
   2. The manager of the destination hotel
   3. The counsellor who closed the sale
   4. The Office inspector checking the file
   Show answer and explanation

   Correct answer: The counsellor who closed the sale

   The invoicing guide requires the first and last name of the travel counsellor who closed the sale.

   Based on: RAV art. 18(2)(h); official source in French checked 2026-10-24

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7. What statement must appear in every travel agent's advertising?

   1. "Guaranteed by travel insurance"
   2. "Approved by the Government of Canada"
   3. "Member of the Québec tourism office"
   4. "Titulaire d'un permis du Québec"
   Show answer and explanation

   Correct answer: "Titulaire d'un permis du Québec"

   All travel agent advertising must state, with the words "titulaire d'un permis du Québec", that the agent holds a licence.

   Based on: RAV art. 14; official source in French checked 2026-10-24

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8. Under the CPA, which advertising is specially regulated?

   1. Advertising in English only in Québec
   2. Advertising aired on weekends
   3. Ads by agencies over 10 years old
   4. Advertising aimed at children under 13
   Show answer and explanation

   Correct answer: Advertising aimed at children under 13

   Section 248 prohibits commercial advertising directed at children under thirteen, subject to regulatory exceptions. Section 249 addresses context. It is not a rule based merely on the weekday or agency age.

   Based on: LPC art. 248–249; official source in French checked 2026-10-24

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9. May the trust account be overdrawn for a few days?

   1. No, never
   2. Yes, up to $1,000
   3. Yes, for 5 days
   4. Yes, with the bank's consent
   Show answer and explanation

   Correct answer: No, never

   The trust account must never be overdrawn or in deficit.

   Based on: RAV art. 26; official source in French checked 2026-10-24

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10. How may the agent withdraw money from the trust account?

    1. By cheque or a documented bank transfer
    2. At an ATM with a bank card
    3. At the bank counter, in cash
    4. Any way, as long as it is recorded
    Show answer and explanation

    Correct answer: By cheque or a documented bank transfer

    A transfer must have the prescribed written record: date, amount, beneficiary, name and signature of the person making it. Recording a cash withdrawal does not make that method permitted.

    Based on: RAV art. 24; official source in French checked 2026-10-24

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11. A counsellor sells a hotel he knows is dirty and poorly rated without warning the customer. Which obligation is at issue?

    1. Renewing the certificate
    2. Keeping books
    3. Paying the FICAV contribution
    4. Prudent supplier selection and relevant information
    Show answer and explanation

    Correct answer: Prudent supplier selection and relevant information

    Article 2100 requires prudence, diligence and attention to the client’s interests. Knowingly withholding a material problem engages those duties. Liability and damages do not automatically follow from a poor online rating.

    Based on: Code civil art. 2100; official source in French checked 2026-10-24

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12. When selling travel insurance, when must you disclose your remuneration to the customer?

    1. Only if the customer is over 65 or ill
    2. When it exceeds 30% of the product's cost
    3. When it exceeds $5
    4. Never, it is confidential
    Show answer and explanation

    Correct answer: When it exceeds 30% of the product's cost

    The distributor must disclose the remuneration received for the sale when it exceeds 30% of the product's cost.

    Based on: LDPSF art. 431; official source in French checked 2026-10-24

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13. Who issues the travel agent licence in Québec?

    1. The Québec tourism ministry
    2. The hotel and tourism institute (ITHQ)
    3. The municipality where the agency is
    4. The president of the Office
    Show answer and explanation

    Correct answer: The president of the Office

    The licence is issued by the president of the Office de la protection du consommateur. The municipality only authorizes the use of an address.

    Based on: LAV art. 6, 9; official source in French checked 2026-10-24

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14. Which contracts does the Consumer Protection Act apply to?

    1. Only purchases made in a physical store in Québec
    2. Consumer–merchant contracts for goods or services
    3. Only contracts between two businesses in one sector
    4. Only written contracts worth more than $1,000
    Show answer and explanation

    Correct answer: Consumer–merchant contracts for goods or services

    Section 2 addresses consumer–merchant contracts for goods or services in the business. Statutory definitions and exceptions still apply; merely calling a document a contract does not establish its scope.

    Based on: LPC art. 2 et champ d’application; official source in French checked 2026-10-24

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15. For an oral distance contract, what adaptation replaces prior written disclosure of the price-change clause?

    1. By reading the clause by phone after the trip
    2. No need, the clause is implied
    3. By sending a copy of the contract within 15 days
    4. By posting it on the agency website
    Show answer and explanation

    Correct answer: By sending a copy of the contract within 15 days

    The exception to prior written information requires transmission of the contract within 15 days after conclusion. It does not remove prior oral information or the prescribed grounds, thresholds and timing.

    Based on: RAV art. 13.2 dernier alinéa; official source in French checked 2026-10-24

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16. An agency is held civilly liable for its counsellor's fault. Does that shield the counsellor from penal charges for his own offences?

    1. Yes, if his certificate was renewed on time
    2. Yes, if he earned no commission on the sale
    3. No, he stays liable for his own offences
    4. Yes, only the agency can face penal charges
    Show answer and explanation

    Correct answer: No, he stays liable for his own offences

    The agency's civil liability does not remove the counsellor's own penal liability for breaching the Act or Regulation.

    Based on: LAV art. 37–40; official source in French checked 2026-10-24

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17. For an advertisement saying from $999, which condition remains necessary?

    1. Always, it is an allowed phrase
    2. Only for cruises
    3. Never, the phrase is banned
    4. If that price is truly available
    Show answer and explanation

    Correct answer: If that price is truly available

    The price must not be fictitious. Applicable quantity limits and material facts such as occupancy must also be disclosed. Availability alone does not waive the other advertising requirements.

    Based on: OPC — interdictions; LPC art. 219, 228, 231; official source in French checked 2026-10-24

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18. A counsellor leaves the agency. Within what time must the agent notify the Office?

    1. Within 5 days
    2. Within 15 days
    3. Before year end
    4. Within 30 days
    Show answer and explanation

    Correct answer: Within 5 days

    According to the manual, the agent notifies the Office within five days when a counsellor stops working for it.

    Based on: RAV art. 13.1 al. 2; official source in French checked 2026-10-24

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19. Is the FICAV contribution calculated before or after GST and QST?

    1. Before the taxes
    2. On the taxes only
    3. After the taxes
    4. As the customer chooses
    Show answer and explanation

    Correct answer: Before the taxes

    The percentage applies to the total tourist services, before GST and QST.

    Based on: OPC — calcul avant assurance, accessoires, frais de dossier et taxes; official source in French checked 2026-10-24

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20. What general small-claims limit does Québec currently publish, excluding interest?

    1. $25,000
    2. $15,000
    3. $10,000
    4. $5,000
    Show answer and explanation

    Correct answer: $15,000

    The official page gives $15,000, excluding interest. Other eligibility conditions still apply; the amount alone does not establish that a particular claim is admissible.

    Based on: Québec — somme maximale des petites créances; official source in French checked 2026-10-24

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21. A counsellor meets a customer in a café, outside the agency. What must the counsellor do if the customer asks?

    1. Show a commission statement
    2. Hand over the tour operator's licence
    3. Be able to demonstrate the counsellor’s status on request
    4. Have an exclusivity contract signed
    Show answer and explanation

    Correct answer: Be able to demonstrate the counsellor’s status on request

    Section 4 requires the person to demonstrate their status on request when acting away from the agent’s establishment. The certificate is relevant, but the statute should not be rewritten as requiring one particular paper card in every case.

    Based on: LAV art. 4 al. 4; official source in French checked 2026-10-24

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22. A customer books by email. Must the customer also be told about the price-change clause orally?

    1. No, if expressly disclosed in writing beforehand
    2. Yes, always by phone before confirming
    3. Yes, in person at the agency
    4. No, no notice is needed at all
    Show answer and explanation

    Correct answer: No, if expressly disclosed in writing beforehand

    For a written distance contract, exemption from oral information depends on expressly bringing the clause’s content to the customer’s attention. A barely visible link is not automatically compliance.

    Based on: RAV art. 13.2 al. 2; official source in French checked 2026-10-24

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23. Which situation is expressly exempted from the certificate on OPC’s current definition page?

    1. Any counsellor selling only train tickets
    2. An employee of an agency holding a restricted licence
    3. Any counsellor selling only within Québec
    4. Any counsellor aged over 65
    Show answer and explanation

    Correct answer: An employee of an agency holding a restricted licence

    OPC states this exemption for employees of a restricted-licence agency. It is not a blanket exemption for beginners, interns, part-time sellers or outside counsellors.

    Based on: OPC — Avoir un certificat, permis restreint; official source in French checked 2026-10-24

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24. Under Penal Procedure Code s. 160, what is the ordinary deadline to send a plea after a statement of offence is served?

    1. 10 days
    2. 30 days
    3. 90 days
    4. 60 days
    Show answer and explanation

    Correct answer: 30 days

    The 30 days run from service of the statement, not simply from the offence date. Send the plea to the place specified on the statement.

    Based on: Code de procédure pénale art. 160; official source in French checked 2026-10-24

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