Original OPC practice questions to print

Free original practice with official sources, without licensed-professional review.

No sign-up
Every answer explained
Independent · not a government site

50 questions
Answer key included
Free, no sign-up

Print a selection of 50 original questions from the 144-concept bank, then consult the explained key on separate pages. Use paper or your browser’s Save as PDF option; no account or payment is required. This is neither the official manual nor the real examination bank.

Answer before reading the key. For each mistake, identify the person, licence type and event starting the deadline. A demand, a cancellation notice and delivery of travel documents are different formalities; remembering a number without its conditions can produce the wrong answer.

The bank’s sources point to current OPC guidance and laws with their exceptions. This sheet reuses online questions, so it is not an additional independent bank or evidence of official readiness. Only the provider determines materials permitted in a live examination.

After the session, retry mistakes within their linked teaching topic. Explanations support understanding rather than merely remembering an option letter. Personal study and printing remain free; official enrolment and certification are separate processes.

Jump to the answer key

1.For how long is the travel counsellor certificate issued or renewed?
1. 2 years
2. 3 years
3. 1 year
4. 5 years
2.How does the president assess costs claimed from the Fund?
1. By whether they are reasonable
2. Only costs paid in cash count
3. By the customer's family income
4. Always pays the amount claimed
3.When selling travel insurance, when must you disclose your remuneration to the customer?
1. Only if the customer is over 65 or ill
2. When it exceeds 30% of the product's cost
3. When it exceeds $5
4. Never, it is confidential
4.For a first offence involving failure to report under Regulation s. 11.6, which fine range applies to an individual?
1. $25 to $250
2. $2,000 to $100,000
3. $600 to $6,000
4. $1,000 to $40,000
5.Which of these is one of the three levels of protection set up by the Travel Agents Act?
1. The customer's cancellation insurance
2. The trust account
3. The airline's own guarantee
4. The customer's credit card
6.At the latest, when must the agent give the customer the travel documents?
1. 7 days before departure
2. 30 days before departure
3. The day before departure
4. At the airport, on the day
7.A general-licence agency receives client travel funds, outside the direct-card-payment exception. Where must it deposit or credit them?
1. The counsellor's personal bank account
2. A trust account in Québec, in the agent's name
3. A tour operator's account held abroad
4. The agency's regular operating account
8.Which contracts does the Consumer Protection Act apply to?
1. Only purchases made in a physical store in Québec
2. Consumer–merchant contracts for goods or services
3. Only contracts between two businesses in one sector
4. Only written contracts worth more than $1,000
9.An agency repeats a false hotel description in its own ad. Can it dismiss every obligation solely because the tour operator wrote it?
1. Only the media outlet that ran the ad
2. Only the tour operator who wrote it
3. No one, the error was in good faith
4. No; its own advertising also binds it
10.What statement about the money received must appear on the invoice?
1. That it belongs to the agency
2. That it is received in trust
3. That the bank guarantees it
4. That it is non-refundable
11.When are travel agent licence fees indexed?
1. Every five years
2. Only by ministerial decision
3. On July 1 each year
4. On January 1 each year
12.When a contribution must be collected, which agent collects it from the customer?
1. The Office, by mail to the customer
2. The tour operator that designed the package
3. Revenu Québec, together with the QST
4. The agent dealing directly with the customer
13.An applicant was convicted of commercial fraud three years ago. What is the effect on her certificate application?
1. She must pass the exam twice
2. She only pays double fees
3. The certificate may be refused
4. None, the conviction is over a year old
14.When does the FICAV step in for an agency that has ceased business?
1. When the individual security is insufficient
2. Only if the agency had more than 10 employees
3. Before the security is even used
4. Never, the FICAV covers suppliers only
15.The customer paid for an ocean-view room and gets one facing the parking lot. Which obligation is breached?
1. Security bond
2. Conformity
3. Confidentiality
4. Certification
16.A counsellor prepares an ad for customers. Which personal contact detail may appear in it?
1. Her full home address
2. A post office box in her own name
3. Her cell phone number
4. Her home landline number
17.An individual customer claims $4,000 from an agency. Which court offers the small-claims procedure, generally without lawyer representation?
1. The Québec Court of Appeal
2. The Superior Court, family chamber
3. The Administrative Tribunal of Québec
4. The Small Claims Division
18.Which characteristics define force majeure in Civil Code art. 1470?
1. Every strike, regardless of foreseeability
2. Any event that is expensive for the merchant
3. An unforeseeable and irresistible event
4. Any delay the seller labels exceptional
19.Which payment form falls within the definition of funds in Regulation s. 21?
1. Airline loyalty points
2. A verbal promise to pay
3. An agency discount coupon
4. A credit card payment
20.After valid cancellation of a credit-card distance contract, the merchant defaults on the statutory refund. What mechanism can be requested under s. 54.14?
1. A complaint to the Administrative Tribunal
2. A tax credit from Revenu Québec
3. None, paying by card rules it out
4. A chargeback from the card issuer
21.A package price assumes four people sharing the room. Which information must not be omitted under OPC’s advertising guidance?
1. The counsellor’s office colour
2. The inspector’s private telephone number
3. The pilot’s annual remuneration
4. The quadruple-occupancy condition
22.What legal role can the invoice play?
1. It can serve as the service contract
2. It replaces the customer's travel insurance
3. It acts as a temporary agency licence
4. It replaces the customer's passport
23.Before refusing, suspending or cancelling a licence, what minimum period must the president allow for observations?
1. 3 days
2. At least 10 days
3. 30 days
4. 45 days
24.Is the FICAV contribution calculated before or after GST and QST?
1. Before the taxes
2. On the taxes only
3. After the taxes
4. As the customer chooses
25.A counsellor moves house. Within what time must she tell the Office?
1. At the next renewal
2. Within 5 days
3. Within 15 days
4. Within 60 days
26.The agency closes before its customers leave. What can its security be used for?
1. Funding a new agency opened by the Office
2. Paying the agency's debts to its owner
3. Refunding money paid for services not provided
4. Paying severance to the agency's employees
27.Where the Montreal Convention applies, which defence concerning delay damage appears in article 19?
1. Posting only a general no-refund clause
2. Showing only that the ticket was discounted
3. Taking the reasonable measures, or proving they were impossible
4. Stating that every liability belongs to the agency
28.What happens to the fines when a counsellor reoffends?
1. They are doubled
2. They are halved
3. They become a warning
4. They stay the same
29.Which of these roles is part of the OPC's mandate?
1. Selling travel insurance to agency customers
2. Monitoring merchants and bringing penal proceedings
3. Negotiating commissions between tour operators and agencies
4. Setting the price of packages sold by agencies
30.The Mexican peso has risen 4% since the contract was signed, measured 45 days before the service. Can the agent raise the price for that reason?
1. Yes, if the customer travels to Mexico
2. No, exchange rates never justify it
3. No, the rise must exceed 5%
4. Yes, any exchange rate rise is enough
31.May the trust account be overdrawn for a few days?
1. No, never
2. Yes, up to $1,000
3. Yes, for 5 days
4. Yes, with the bank's consent
32.A package sold online is payable in euros. What must be stated before the contract is made?
1. The tour operator's bank
2. The payment currency
3. Last year's exchange rate
4. Nothing, currency is irrelevant
33.For an advertisement saying from $999, which condition remains necessary?
1. Always, it is an allowed phrase
2. Only for cruises
3. Never, the phrase is banned
4. If that price is truly available
34.When must the refund conditions be given to the customer in writing?
1. When handing over the tickets
2. Only if the trip is cancelled
3. Before accepting a deposit
4. After the customer leaves
35.Which of these may be exempt from the travel agent licence?
1. An online agency selling packages to Quebecers
2. A carrier selling its own transport services
3. A counsellor working alone from home
4. A wholesaler designing packages for agencies
36.What does the FICAV contribution rate depend on?
1. The destination country of the trip
2. The Fund's surplus at the previous March 31
3. The number of travellers on the file
4. Each agency's own annual sales figure
37.A counsellor loses his job and no longer works for any agency. What happens to his certificate?
1. It is suspended until he is tied to an agent again
2. It is transferred to the agency that let him go
3. It stays valid for selling on his own account
4. It is cancelled and the exam must be retaken
38.Customers are stranded at their destination after a supplier defaults. What can the president do?
1. Nothing until they are back in Québec
2. Ask the police to organize their return
3. Make them pay their own way, with no recourse
4. Hire an agent or supplier to bring them home
39.Which body oversees the law governing the sale of travel insurance?
1. The Office de la protection du consommateur
2. The Canadian Transportation Agency
3. The Administrative Tribunal of Québec
4. The Autorité des marchés financiers
40.A counsellor wants to meet customers at home. When is that allowed?
1. If she displays her certificate in the front hallway
2. If she sees fewer than five customers a week
3. If the agent runs a duplicate-licensed establishment there
4. If customers sign a release of liability form
41.A provisional administrator serves the bank with notice under Travel Agents Act s. 15. What is required for a trust-account withdrawal?
1. Any agency counsellor’s verbal agreement
2. Approval of the travel-agent advisory committee
3. Only the unpaid supplier’s demand
4. The provisional administrator’s written authorization
42.For an oral distance contract, what adaptation replaces prior written disclosure of the price-change clause?
1. By reading the clause by phone after the trip
2. No need, the clause is implied
3. By sending a copy of the contract within 15 days
4. By posting it on the agency website
43.Without written delegation to an officer or staff member, who must carry out the trust account’s banking transactions?
1. An inspector from the Office
2. The licence holder
3. Any counsellor
4. The supplying tour operator
44.In distance-sale price disclosure, which FICAV element must be explained alongside the current rebate?
1. The agent's commission
2. The agency's parking fees
3. Tips for the guides
4. The FICAV contribution
45.A printed ad shows a base price that does not include all charges. How must the total cost be shown?
1. In the same type size as the advertised base price
2. Only on request from the customer at the counter
3. In fine print at the bottom of the printed ad
4. In type at least twice as large as any other cost
46.Where must the prescribed FICAV statement appear on the invoice?
1. Only on the airline ticket itself
2. On the back, in fine print
3. Near the amount received and the balance due
4. In a separate email sent after departure
47.A counsellor leaves the agency. Within what time must the agent notify the Office?
1. Within 5 days
2. Within 15 days
3. Before year end
4. Within 30 days
48.Outside a rebate, an agency’s financial statements show $3M in subject sales. What ordinary remittance frequency does s. 40 prescribe?
1. Every month
2. Once a year
3. Four times a year
4. Twice a year
49.An outside counsellor under an exclusive contract with a general-licence agency sells cruises to clients. Is a certificate needed?
1. No, only salaried employees need one
2. No, if working under 20 hours a week
3. Only if the agent also sells airline tickets
4. Yes, just like an agency employee
50.An agency refunds its customers itself after a tour operator defaults. Can the Fund reimburse the agency?
1. No, only customers may claim
2. Yes, plus a 10% bonus
3. Yes, with proof, if not otherwise paid
4. No, unless it had a restricted licence

Answer key with explanations

1. C — 1 year
The certificate is issued or renewed for one year.
The travel counsellor certificate · Based on: RAV art. 11.2 al. 2; official source in French checked 2026-10-24
2. A — By whether they are reasonable
The president considers that the claimant may not be unjustly enriched and must minimize the damage.
Security bond and FICAV compensation · Based on: RAV art. 43.14; official source in French checked 2026-10-24
3. B — When it exceeds 30% of the product's cost
The distributor must disclose the remuneration received for the sale when it exceeds 30% of the product's cost.
Duties to customers and travel insurance · Based on: LDPSF art. 431; official source in French checked 2026-10-24
4. C — $600 to $6,000
The regulation makes this failure an offence and refers to Act s. 40: $600–$6,000 for an individual. Do not confuse it with s. 39, which covers offences under ss. 4 and 33.
How a counsellor may work · Based on: LAV art. 40; RAV art. 11.6, 47; official source in French checked 2026-10-24
5. B — The trust account
The Act provides three levels: the trust account, the individual security (bond) and the FICAV compensation fund. Travel insurance and credit card chargebacks are additional protections.
The OPC, the laws and consumer remedies · Based on: LAV art. 30.1–30.3, 33; RAV art. 28; official source in French checked 2026-10-24
6. A — 7 days before departure
The necessary documents (tickets, including a prepaid return, vouchers, itinerary) are given at least seven days before departure.
Price changes, documents and cancellation · Based on: RAV art. 19 al. 1; official source in French checked 2026-10-24
7. B — A trust account in Québec, in the agent's name
The ordinary rule is prompt, full deposit or credit to the agent’s Québec trust account. The regulation separately addresses direct credit-card transmission and certain restricted-licence outfitters.
The trust account · Based on: RAV art. 22, 22.01, 29.1; official source in French checked 2026-10-24
8. B — Consumer–merchant contracts for goods or services
Section 2 addresses consumer–merchant contracts for goods or services in the business. Statutory definitions and exceptions still apply; merely calling a document a contract does not establish its scope.
The Consumer Protection Act · Based on: LPC art. 2 et champ d’application; official source in French checked 2026-10-24
9. D — No; its own advertising also binds it
Section 41 binds a merchant through its statements or advertisements. Repeating a description does not erase that duty. Actual remedies and liabilities depend on the facts; this is not proof of automatic joint liability in every case.
Advertising rules · Based on: LPC art. 41; official source in French checked 2026-10-24
10. B — That it is received in trust
The receipt states that the funds are received in trust, except for certain exempt restricted-licence holders.
Receipts, invoices and refund conditions · Based on: RAV art. 18(2)(e); official source in French checked 2026-10-24
11. C — On July 1 each year
The Regulation indexes the fees on July 1 each year using the consumer price index for Canada.
Travel agents and licences · Based on: RAV art. 4.1; official source in French checked 2026-10-24
12. D — The agent dealing directly with the customer
The agent dealing directly with the customer collects it when required. During the s. 39.01 rebate, s. 40 exempts collection and the report, subject to the specified transitional requirements.
The FICAV contribution · Based on: RAV art. 39, 39.01, 40; official source in French checked 2026-10-24
13. C — The certificate may be refused
A conviction for fraud, forgery or fraudulent dealings in contracts or commerce in the previous five years bars issuing the certificate.
The travel counsellor certificate · Based on: RAV art. 11.2(c), 11.7; official source in French checked 2026-10-24
14. A — When the individual security is insufficient
The FICAV compensates or refunds customers, or pays for their departure or repatriation, if the agent's individual security is insufficient.
Security bond and FICAV compensation · Based on: RAV art. 28 dernier alinéa; LAV art. 30.1; official source in French checked 2026-10-24
15. B — Conformity
The obligation of conformity requires the service provided to match what was sold in the contract.
Duties to customers and travel insurance · Based on: LPC art. 40; official source in French checked 2026-10-24
16. C — Her cell phone number
Advertising must show the agency's contact details. The only personal detail allowed is the counsellor's cell phone number.
How a counsellor may work · Based on: RAV art. 11.1(g); official source in French checked 2026-10-24
17. D — The Small Claims Division
The Court of Québec Small Claims Division handles eligible claims up to $15,000 excluding interest. Eligibility, evidence and procedure still matter; the TAQ is not the forum for this refund claim.
The OPC, the laws and consumer remedies · Based on: OPC — demande aux petites créances; official source in French checked 2026-10-24
18. C — An unforeseeable and irresistible event
The provision requires unforeseeability and irresistibility. A strike or incident is not automatically force majeure; facts, the relevant timing and any specific undertaking to repair harm matter.
Price changes, documents and cancellation · Based on: Code civil art. 1470; official source in French checked 2026-10-24
19. D — A credit card payment
The definition includes the monetary equivalent of card payments as well as cash and negotiable instruments. It does not remove the separate direct-transmission arrangement in s. 22.
The trust account · Based on: RAV art. 21–22; official source in French checked 2026-10-24
20. D — A chargeback from the card issuer
The written chargeback request follows the refund default under s. 54.13, within 60 days after that default, with the required information. Non-delivery alone does not automatically establish every chargeback claim.
The Consumer Protection Act · Based on: LPC art. 54.13–54.15; official source in French checked 2026-10-24
21. D — The quadruple-occupancy condition
Occupancy is material to comparing prices. OPC’s advertising page expressly uses quadruple occupancy as an example of information that must be disclosed.
Advertising rules · Based on: OPC — faits importants; LPC art. 228; official source in French checked 2026-10-24
22. A — It can serve as the service contract
A detailed receipt can also document the service contract’s terms. Civil Code art. 2098 defines that contract, but merely issuing an invoice does not establish compliance with every contract or distance-sales requirement.
Receipts, invoices and refund conditions · Based on: RAV art. 18; Code civil art. 2098; LPC art. 54.4–54.7; official source in French checked 2026-10-24
23. B — At least 10 days
Section 13 requires written prior notice and at least ten days for observations, followed by a reasoned written decision. This minimum is separate from the TAQ challenge deadline.
Travel agents and licences · Based on: LAV art. 13; official source in French checked 2026-10-24
24. A — Before the taxes
The percentage applies to the total tourist services, before GST and QST.
The FICAV contribution · Based on: OPC — calcul avant assurance, accessoires, frais de dossier et taxes; official source in French checked 2026-10-24
25. C — Within 15 days
The counsellor must tell the president of any change to the information provided (address, phone, email, the agent she is tied to) within 15 days.
The travel counsellor certificate · Based on: RAV art. 11.4, 11.6; official source in French checked 2026-10-24
26. C — Refunding money paid for services not provided
Section 28(b) concerns paid services not yet provided on business cessation. The claim must be liquidated and accepted as compliant by the president or provisional administrator; this is not automatic payment of every demand.
Security bond and FICAV compensation · Based on: RAV art. 28(b); official source in French checked 2026-10-24
27. C — Taking the reasonable measures, or proving they were impossible
The carrier may establish that it and its servants or agents took all reasonably required measures to avoid the damage, or that taking them was impossible. Other conditions and limits remain separate from the Canadian APPR.
Duties to customers and travel insurance · Based on: Convention de Montréal art. 19; official source in French checked 2026-10-24
28. A — They are doubled
The Act doubles the fines for a repeat offence, for example for acting without a certificate or failing to report a change.
How a counsellor may work · Based on: LAV art. 39–40, récidive; official source in French checked 2026-10-24
29. B — Monitoring merchants and bringing penal proceedings
The OPC informs and educates consumers, monitors merchants (inspections, investigations, penal proceedings) and promotes cooperation and conciliation. It does not set prices.
The OPC, the laws and consumer remedies · Based on: LPC art. 292; LAV art. 37–40; official source in French checked 2026-10-24
30. C — No, the rise must exceed 5%
The exchange rate applicable 45 days before the service must have risen by more than 5% since the contract date.
Price changes, documents and cancellation · Based on: RAV art. 13.2(a)(i); official source in French checked 2026-10-24
31. A — No, never
The trust account must never be overdrawn or in deficit.
The trust account · Based on: RAV art. 26; official source in French checked 2026-10-24
32. B — The payment currency
If payment is required in a currency other than Canadian dollars, the currency must be stated before the distance contract is made.
The Consumer Protection Act · Based on: LPC art. 54.4(h); official source in French checked 2026-10-24
33. D — If that price is truly available
The price must not be fictitious. Applicable quantity limits and material facts such as occupancy must also be disclosed. Availability alone does not waive the other advertising requirements.
Advertising rules · Based on: OPC — interdictions; LPC art. 219, 228, 231; official source in French checked 2026-10-24
34. C — Before accepting a deposit
Refund or non-refund conditions are given in writing before accepting a deposit, unless they appear in a brochure given to the customer.
Receipts, invoices and refund conditions · Based on: RAV art. 16; official source in French checked 2026-10-24
35. B — A carrier selling its own transport services
The Regulation has exceptions, for example carriers selling their own services and some tourist lodging operators offering local services. Agencies and wholesalers need a licence.
Travel agents and licences · Based on: LAV art. 3(c); RAV art. 1.1; official source in French checked 2026-10-24
36. B — The Fund's surplus at the previous March 31
The rate depends on the Fund's accumulated surplus at the previous March 31: 0.35% up to $75M, 0.20% up to $100M, 0.10% above $100M.
The FICAV contribution · Based on: RAV art. 39, 39.01; official source in French checked 2026-10-24
37. A — It is suspended until he is tied to an agent again
Lack of an agency link suspends the certificate. For a temporary stop of up to two years, OPC directs counsellors to maintain annual renewal and contact details, then report the new agency. Suspension does not authorize independent sales.
The travel counsellor certificate · Based on: OPC — arrêt temporaire; RAV art. 11.9; official source in French checked 2026-10-24
38. D — Hire an agent or supplier to bring them home
The president can mandate a travel agent or supplier and pay it directly the reasonable cost of the departure or repatriation the circumstances require.
Security bond and FICAV compensation · Based on: RAV art. 43.12; official source in French checked 2026-10-24
39. D — The Autorité des marchés financiers
The Autorité des marchés financiers oversees the Act respecting the distribution of financial products and services, which governs selling travel insurance.
Duties to customers and travel insurance · Based on: AMF — distribution sans représentant; official source in French checked 2026-10-24
40. C — If the agent runs a duplicate-licensed establishment there
The counsellor does not receive customers at home unless the agent operates an establishment there for which a duplicate licence was issued.
How a counsellor may work · Based on: RAV art. 11.1(d); official source in French checked 2026-10-24
41. D — The provisional administrator’s written authorization
After the specified notice, the institution cannot make a withdrawal or payment without the provisional administrator’s written authorization. This control applies in the circumstances defined by s. 15.
The OPC, the laws and consumer remedies · Based on: LAV art. 15; official source in French checked 2026-10-24
42. C — By sending a copy of the contract within 15 days
The exception to prior written information requires transmission of the contract within 15 days after conclusion. It does not remove prior oral information or the prescribed grounds, thresholds and timing.
Price changes, documents and cancellation · Based on: RAV art. 13.2 dernier alinéa; official source in French checked 2026-10-24
43. B — The licence holder
The holder carries out transactions but may authorize an officer or staff member in writing, alone or jointly. A counsellor is not automatically authorized merely by holding that job.
The trust account · Based on: RAV art. 27; official source in French checked 2026-10-24
44. D — The FICAV contribution
Required charges and statutory amounts must be disclosed. OPC currently requires the FICAV calculation with an equal offsetting rebate, so the calculation line does not justify an extra net contribution.
The Consumer Protection Act · Based on: LPC art. 54.4(e), (g); OPC — remise FICAV; official source in French checked 2026-10-24
45. D — In type at least twice as large as any other cost
The total cost must stand out more clearly; in writing, its type is at least twice the size of any other cost.
Advertising rules · Based on: RAV art. 14.1 al. 1–2; official source in French checked 2026-10-24
46. C — Near the amount received and the balance due
The FICAV statement (paid but unreceived services may be refunded by the Fund administered by the Office) appears close to the amount received and the balance due.
Receipts, invoices and refund conditions · Based on: RAV art. 18(2)(i); official source in French checked 2026-10-24
47. A — Within 5 days
According to the manual, the agent notifies the Office within five days when a counsellor stops working for it.
Travel agents and licences · Based on: RAV art. 13.1 al. 2; official source in French checked 2026-10-24
48. D — Twice a year
At this level remittance is semiannual, by the last day of the month after the financial half-year. It becomes quarterly above $5M according to the prescribed records. Rebate and business-closure provisions are separate.
The FICAV contribution · Based on: RAV art. 40; official source in French checked 2026-10-24
49. D — Yes, just like an agency employee
Counsellors bound by an exclusive service contract (outside agents) must hold the certificate, just like employees.
The travel counsellor certificate · Based on: OPC — agents extérieurs et certificat; official source in French checked 2026-10-24
50. C — Yes, with proof, if not otherwise paid
The president may reimburse the agent for reasonable amounts refunded or spent for its customer, with proof, provided it is not otherwise paid or reimbursed.
Security bond and FICAV compensation · Based on: RAV art. 43.11; official source in French checked 2026-10-24
Original practice questions by Canada Exam Prep. Not official test questions. Free to print for personal study.

FAQ