OPC Travel Counsellor Practice Test 4

Every original question, with optional answers, explanations and official references. Open an answer to study, or take the test above for instant feedback.

1. Which of these withdrawals from the trust account is allowed?

   1. Paying for the agency's advertising
   2. Paying the receptionist's salary
   3. Paying the agency's office rent
   4. Paying the hotel booked for that customer
   Show answer and explanation

   Correct answer: Paying the hotel booked for that customer

   The funds serve the customer's services: paying the customer's suppliers, refunding the customer, reimbursing outlays made for the customer and, once suppliers are paid, the agent's fees and commission.

   Based on: RAV art. 23(a); official source in French checked 2026-10-24

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2. What must a counsellor do to renew the certificate each year?

   1. Complete 20 hours of continuing education
   2. Pay the fee and complete the formalities, with no new exam
   3. Get a signed letter of recommendation from the agent
   4. Retake the ITHQ exam each year before expiry
   Show answer and explanation

   Correct answer: Pay the fee and complete the formalities, with no new exam

   Renewal requires that conditions b to f of section 11.2 still be met and the fee be paid. The exam is not retaken.

   Based on: RAV art. 11.2 al. 3; official source in French checked 2026-10-24

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3. Except in force majeure, what notice must the agent give if it cancels a trip?

   1. At least 7 days
   2. At least 30 days
   3. No notice
   4. At least 24 hours
   Show answer and explanation

   Correct answer: At least 7 days

   Except in force majeure, an agent may not cancel a trip without giving the customer at least seven days' notice.

   Based on: RAV art. 20; official source in French checked 2026-10-24

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4. A printed ad shows a base price that does not include all charges. How must the total cost be shown?

   1. In the same type size as the advertised base price
   2. Only on request from the customer at the counter
   3. In fine print at the bottom of the printed ad
   4. In type at least twice as large as any other cost
   Show answer and explanation

   Correct answer: In type at least twice as large as any other cost

   The total cost must stand out more clearly; in writing, its type is at least twice the size of any other cost.

   Based on: RAV art. 14.1 al. 1–2; official source in French checked 2026-10-24

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5. An agency stops paying its suppliers because its trust account is in deficit. What can the president of the Office do to protect customers?

   1. Require only the manager to retake the exam
   2. Set new prices for the agency
   3. Transfer the licence to a competitor
   4. Appoint a provisional administrator
   Show answer and explanation

   Correct answer: Appoint a provisional administrator

   The president can appoint a provisional administrator to run temporarily or wind up the business of an agency that puts its customers' rights at risk.

   Based on: LAV art. 14; official source in French checked 2026-10-24

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6. An agency opens a second branch in Laval. What does it need?

   1. A new certificate for each counsellor
   2. Nothing, the licence covers all of Québec
   3. A second security deposit paid to the FICAV
   4. A duplicate licence for that establishment
   Show answer and explanation

   Correct answer: A duplicate licence for that establishment

   A duplicate licence is required for each additional establishment where the agent carries on business.

   Based on: LAV art. 7 al. 2; official source in French checked 2026-10-24

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7. Outside a rebate, an agency’s financial statements show $3M in subject sales. What ordinary remittance frequency does s. 40 prescribe?

   1. Every month
   2. Once a year
   3. Four times a year
   4. Twice a year
   Show answer and explanation

   Correct answer: Twice a year

   At this level remittance is semiannual, by the last day of the month after the financial half-year. It becomes quarterly above $5M according to the prescribed records. Rebate and business-closure provisions are separate.

   Based on: RAV art. 40; official source in French checked 2026-10-24

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8. Outside the specified distance-communication exceptions, what formal prerequisite accompanies the lawful grounds for a post-contract price increase?

   1. A short email to the customer a week before departure
   2. None, if the increase is under 10% of the total price
   3. A clause in the contract and prior oral and written notice
   4. The Office's prior approval for each increase
   Show answer and explanation

   Correct answer: A clause in the contract and prior oral and written notice

   The prescribed clause and pre-contract oral and written information are required. Written and oral distance contracts have specific adaptations. A clause alone does not justify an arbitrary increase.

   Based on: RAV art. 13.2; official source in French checked 2026-10-24

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9. What happens to the fines when a counsellor reoffends?

   1. They are doubled
   2. They are halved
   3. They become a warning
   4. They stay the same
   Show answer and explanation

   Correct answer: They are doubled

   The Act doubles the fines for a repeat offence, for example for acting without a certificate or failing to report a change.

   Based on: LAV art. 39–40, récidive; official source in French checked 2026-10-24

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10. A counsellor loses his job and no longer works for any agency. What happens to his certificate?

    1. It is suspended until he is tied to an agent again
    2. It is transferred to the agency that let him go
    3. It stays valid for selling on his own account
    4. It is cancelled and the exam must be retaken
    Show answer and explanation

    Correct answer: It is suspended until he is tied to an agent again

    Lack of an agency link suspends the certificate. For a temporary stop of up to two years, OPC directs counsellors to maintain annual renewal and contact details, then report the new agency. Suspension does not authorize independent sales.

    Based on: OPC — arrêt temporaire; RAV art. 11.9; official source in French checked 2026-10-24

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11. The package hotel lacks the pool shown in the ad. Which CPA rule is at issue?

    1. Only the invoice counts, never the ad
    2. The service must match the advertising
    3. The customer should have visited first
    4. Advertising never binds the merchant
    Show answer and explanation

    Correct answer: The service must match the advertising

    Under CPA s. 41, the goods or services provided must conform to the statements or advertising made about them.

    Based on: LPC art. 41; official source in French checked 2026-10-24

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12. When are travel agent licence fees indexed?

    1. Every five years
    2. Only by ministerial decision
    3. On July 1 each year
    4. On January 1 each year
    Show answer and explanation

    Correct answer: On July 1 each year

    The Regulation indexes the fees on July 1 each year using the consumer price index for Canada.

    Based on: RAV art. 4.1; official source in French checked 2026-10-24

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13. Under the statutory schedule outside a rebate, what rate corresponds to surplus above $75M and no more than $100M?

    1. 0.50%
    2. 0.20%
    3. 0.10%
    4. 0.35%
    Show answer and explanation

    Correct answer: 0.20%

    This band uses 0.20%. Exactly $75M belongs to the preceding 0.35% band. Rebate rules are separate; this question does not claim that the rate is currently being collected.

    Based on: RAV art. 39–39.01; official source in French checked 2026-10-24

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14. A printed ad shows a package at $1,899. What other information is required?

    1. How many customers were satisfied
    2. The agency's profit
    3. The period to buy at that price
    4. What the package cost last year
    Show answer and explanation

    Correct answer: The period to buy at that price

    A written ad states the period during which the trip can be bought at the advertised price.

    Based on: RAV art. 15(b); official source in French checked 2026-10-24

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15. Customer A deposited $2,000. The agent must pay the tour operator $2,500 for A. May the agent use $500 deposited by customer B?

    1. Yes, if B is repaid before departure
    2. Yes, if the account total allows it
    3. Yes, with B's verbal consent
    4. No, never more than that customer deposited
    Show answer and explanation

    Correct answer: No, never more than that customer deposited

    The agent may not withdraw for a customer more than the funds deposited and held for that customer. One customer's money is never used for another.

    Based on: RAV art. 23 al. 1, 25; official source in French checked 2026-10-24

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16. Where the Montreal Convention applies, which defence concerning delay damage appears in article 19?

    1. Posting only a general no-refund clause
    2. Showing only that the ticket was discounted
    3. Taking the reasonable measures, or proving they were impossible
    4. Stating that every liability belongs to the agency
    Show answer and explanation

    Correct answer: Taking the reasonable measures, or proving they were impossible

    The carrier may establish that it and its servants or agents took all reasonably required measures to avoid the damage, or that taking them was impossible. Other conditions and limits remain separate from the Canadian APPR.

    Based on: Convention de Montréal art. 19; official source in French checked 2026-10-24

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17. An airline goes bankrupt after the customer paid the agency in full. Can the FICAV step in even though the agency is solvent?

    1. No, the customer must sue the airline
    2. Yes, but only for domestic flights
    3. No, only if the agency closes
    4. Yes, for a supplier's default
    Show answer and explanation

    Correct answer: Yes, for a supplier's default

    A supplier default may engage the Fund even if the agency is solvent. Act s. 30.4 includes compliant transfer of funds and distinguishes recovery of paid sums from compensation for harm. Regulatory conditions and evidence still apply.

    Based on: LAV art. 30.4; RAV art. 43.7–43.8; official source in French checked 2026-10-24

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18. When does the FICAV step in for an agency that has ceased business?

    1. When the individual security is insufficient
    2. Only if the agency had more than 10 employees
    3. Before the security is even used
    4. Never, the FICAV covers suppliers only
    Show answer and explanation

    Correct answer: When the individual security is insufficient

    The FICAV compensates or refunds customers, or pays for their departure or repatriation, if the agent's individual security is insufficient.

    Based on: RAV art. 28 dernier alinéa; LAV art. 30.1; official source in French checked 2026-10-24

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19. Where must the prescribed FICAV statement appear on the invoice?

    1. Only on the airline ticket itself
    2. On the back, in fine print
    3. Near the amount received and the balance due
    4. In a separate email sent after departure
    Show answer and explanation

    Correct answer: Near the amount received and the balance due

    The FICAV statement (paid but unreceived services may be refunded by the Fund administered by the Office) appears close to the amount received and the balance due.

    Based on: RAV art. 18(2)(i); official source in French checked 2026-10-24

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20. An agency promises to arrange reachable assistance at the destination. What duty does that promise engage?

    1. Arranging help at the destination during the stay
    2. Paying for all the customer's meals at the destination
    3. Driving the customer to the airport personally
    4. Providing a personal interpreter for the whole trip
    Show answer and explanation

    Correct answer: Arranging help at the destination during the stay

    The agreed assistance must be honoured with prudence and diligence. Scope depends on the service and contract; every travel sale does not automatically include unlimited personal accompaniment.

    Based on: Code civil art. 1458, 2100; official source in French checked 2026-10-24

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21. How many members does the minister appoint to the advisory committee of travel agents, in addition to the president of the Office?

    1. 8
    2. 3
    3. 12
    4. 5
    Show answer and explanation

    Correct answer: 8

    The committee has eight members appointed by the minister, representing the industry, consumers and the state, plus the president of the Office. It meets at least three times a year.

    Based on: RAV art. 49, 55; official source in French checked 2026-10-24

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22. The refund conditions are in the tour operator's brochure given to the customer. Must they be repeated in writing?

    1. No, the brochure given is enough
    2. Yes, always on a separate sheet
    3. Yes, but only in English
    4. Yes, or the contract is void
    Show answer and explanation

    Correct answer: No, the brochure given is enough

    The duty to give the conditions in writing does not apply if they appear in a brochure given to the customer.

    Based on: RAV art. 16, 18(4); official source in French checked 2026-10-24

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23. A travel contract releases the merchant from consequences of its own act or its representative’s act. What does CPA s. 10 provide?

    1. That stipulation is prohibited
    2. It becomes valid when the customer buys insurance
    3. It is always valid if printed in bold
    4. It is mandatory in every travel contract
    Show answer and explanation

    Correct answer: That stipulation is prohibited

    Section 10 prohibits a clause releasing the merchant from consequences of its own act or its representative’s act. This differs from the factual question of available remedies against each supplier.

    Based on: LPC art. 10; official source in French checked 2026-10-24

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24. A counsellor verbally promises a customer an ocean-view room. What is the effect of that statement?

    1. It binds only the hotel
    2. None without a written note
    3. It binds the FICAV
    4. It binds the agency
    Show answer and explanation

    Correct answer: It binds the agency

    Under the CPA, a written or verbal statement by a representative binds the merchant. The agency must honour its counsellor's promise.

    Based on: LPC art. 42; official source in French checked 2026-10-24

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