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OPC Travel Counsellor overview

OPC Travel Counsellor: The OPC, the laws and consumer remedies

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Under Penal Procedure Code s. 160, what is the ordinary deadline to send a plea after a statement of offence is served?

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  1. Under Penal Procedure Code s. 160, what is the ordinary deadline to send a plea after a statement of offence is served?

    1. 10 days
    2. 30 days
    3. 90 days
    4. 60 days
    Show answer and explanation

    Correct answer: 30 days

    The 30 days run from service of the statement, not simply from the offence date. Send the plea to the place specified on the statement.

    Based on: Code de procédure pénale art. 160; official source in French checked 2026-10-24

    Official reference ↗

  2. A provisional administrator serves the bank with notice under Travel Agents Act s. 15. What is required for a trust-account withdrawal?

    1. Any agency counsellor’s verbal agreement
    2. Approval of the travel-agent advisory committee
    3. Only the unpaid supplier’s demand
    4. The provisional administrator’s written authorization
    Show answer and explanation

    Correct answer: The provisional administrator’s written authorization

    After the specified notice, the institution cannot make a withdrawal or payment without the provisional administrator’s written authorization. This control applies in the circumstances defined by s. 15.

    Based on: LAV art. 15; official source in French checked 2026-10-24

    Official reference ↗

  3. Under Civil Code art. 2925, what period applies to a personal action whose prescription is not otherwise fixed?

    1. 10 years
    2. 6 months
    3. 1 year
    4. 3 years
    Show answer and explanation

    Correct answer: 3 years

    The residual period is three years when another period is not provided. Starting points, suspension, interruption and special rules can affect a real claim’s calculation.

    Based on: Code civil art. 2925; official source in French checked 2026-10-24

    Official reference ↗

  4. How many members does the minister appoint to the advisory committee of travel agents, in addition to the president of the Office?

    1. 8
    2. 3
    3. 12
    4. 5
    Show answer and explanation

    Correct answer: 8

    The committee has eight members appointed by the minister, representing the industry, consumers and the state, plus the president of the Office. It meets at least three times a year.

    Based on: RAV art. 49, 55; official source in French checked 2026-10-24

    Official reference ↗

  5. An agency stops paying its suppliers because its trust account is in deficit. What can the president of the Office do to protect customers?

    1. Require only the manager to retake the exam
    2. Set new prices for the agency
    3. Transfer the licence to a competitor
    4. Appoint a provisional administrator
    Show answer and explanation

    Correct answer: Appoint a provisional administrator

    The president can appoint a provisional administrator to run temporarily or wind up the business of an agency that puts its customers' rights at risk.

    Based on: LAV art. 14; official source in French checked 2026-10-24

    Official reference ↗

  6. An individual customer claims $4,000 from an agency. Which court offers the small-claims procedure, generally without lawyer representation?

    1. The Québec Court of Appeal
    2. The Superior Court, family chamber
    3. The Administrative Tribunal of Québec
    4. The Small Claims Division
    Show answer and explanation

    Correct answer: The Small Claims Division

    The Court of Québec Small Claims Division handles eligible claims up to $15,000 excluding interest. Eligibility, evidence and procedure still matter; the TAQ is not the forum for this refund claim.

    Based on: OPC — demande aux petites créances; official source in French checked 2026-10-24

    Official reference ↗

  7. Who can issue, suspend or cancel a travel counsellor certificate?

    1. The advisory committee of travel agents
    2. The minister responsible for tourism
    3. The president of the Office
    4. The manager of the counsellor's agency
    Show answer and explanation

    Correct answer: The president of the Office

    The Act and Regulation give the president of the Office the power to issue, renew, suspend and cancel licences and certificates.

    Based on: RAV art. 11.2, 11.7–11.8; official source in French checked 2026-10-24

    Official reference ↗

  8. Which law generally governs a consumer–merchant service contract, subject to its scope and exceptions?

    1. The Travel Agents Act alone
    2. The federal Aeronautics Act
    3. The Consumer Protection Act
    4. The Act respecting the distribution of financial products
    Show answer and explanation

    Correct answer: The Consumer Protection Act

    CPA section 2 addresses contracts for goods or services made in the merchant’s business. Definitions and exceptions still matter; the Travel Agents Act adds sector-specific duties.

    Based on: LPC art. 2 et champ d’application; official source in French checked 2026-10-24

    Official reference ↗

  9. What general small-claims limit does Québec currently publish, excluding interest?

    1. $25,000
    2. $15,000
    3. $10,000
    4. $5,000
    Show answer and explanation

    Correct answer: $15,000

    The official page gives $15,000, excluding interest. Other eligibility conditions still apply; the amount alone does not establish that a particular claim is admissible.

    Based on: Québec — somme maximale des petites créances; official source in French checked 2026-10-24

    Official reference ↗

  10. Which body administers the Travel Agents Act in Québec?

    1. The Québec travel agencies' trade association
    2. The Office de la protection du consommateur
    3. The Canadian Transportation Agency
    4. The Autorité des marchés financiers
    Show answer and explanation

    Correct answer: The Office de la protection du consommateur

    The Office de la protection du consommateur (OPC) oversees the Travel Agents Act and its regulation, as well as the Consumer Protection Act.

    Based on: LAV art. 4, 12–14, 42; official source in French checked 2026-10-24

    Official reference ↗

  11. Which of these is one of the three levels of protection set up by the Travel Agents Act?

    1. The customer's cancellation insurance
    2. The trust account
    3. The airline's own guarantee
    4. The customer's credit card
    Show answer and explanation

    Correct answer: The trust account

    The Act provides three levels: the trust account, the individual security (bond) and the FICAV compensation fund. Travel insurance and credit card chargebacks are additional protections.

    Based on: LAV art. 30.1–30.3, 33; RAV art. 28; official source in French checked 2026-10-24

    Official reference ↗

  12. Which of these roles is part of the OPC's mandate?

    1. Selling travel insurance to agency customers
    2. Monitoring merchants and bringing penal proceedings
    3. Negotiating commissions between tour operators and agencies
    4. Setting the price of packages sold by agencies
    Show answer and explanation

    Correct answer: Monitoring merchants and bringing penal proceedings

    The OPC informs and educates consumers, monitors merchants (inspections, investigations, penal proceedings) and promotes cooperation and conciliation. It does not set prices.

    Based on: LPC art. 292; LAV art. 37–40; official source in French checked 2026-10-24

    Official reference ↗

The OPC, the laws and consumer remedies: key rules to remember

Our summary of what the official handbook says on this topic, in our own words. Read it before or after the practice questions above, then check the original chapter. Read the official chapter ↗

The OPC, the laws and consumer remedies

  • Which body administers the Travel Agents Act in Québec?: The Office de la protection du consommateur (OPC) oversees the Travel Agents Act and its regulation, as well as the Consumer Protection Act.
  • Which of these roles is part of the OPC's mandate?: The OPC informs and educates consumers, monitors merchants (inspections, investigations, penal proceedings) and promotes cooperation and conciliation. It does not set prices.
  • Who can issue, suspend or cancel a travel counsellor certificate?: The Act and Regulation give the president of the Office the power to issue, renew, suspend and cancel licences and certificates.
  • An agency stops paying its suppliers because its trust account is in deficit. What can the president of the Office do to protect customers?: The president can appoint a provisional administrator to run temporarily or wind up the business of an agency that puts its customers' rights at risk.
  • Which law generally governs a consumer–merchant service contract, subject to its scope and exceptions?: CPA section 2 addresses contracts for goods or services made in the merchant’s business. Definitions and exceptions still matter; the Travel Agents Act adds sector-specific duties.
  • Under Penal Procedure Code s. 160, what is the ordinary deadline to send a plea after a statement of offence is served?: The 30 days run from service of the statement, not simply from the offence date. Send the plea to the place specified on the statement.
  • A provisional administrator serves the bank with notice under Travel Agents Act s. 15. What is required for a trust-account withdrawal?: After the specified notice, the institution cannot make a withdrawal or payment without the provisional administrator’s written authorization. This control applies in the circumstances defined by s. 15.
  • An individual customer claims $4,000 from an agency. Which court offers the small-claims procedure, generally without lawyer representation?: The Court of Québec Small Claims Division handles eligible claims up to $15,000 excluding interest. Eligibility, evidence and procedure still matter; the TAQ is not the forum for this refund claim.
  • What general small-claims limit does Québec currently publish, excluding interest?: The official page gives $15,000, excluding interest. Other eligibility conditions still apply; the amount alone does not establish that a particular claim is admissible.
  • Under Civil Code art. 2925, what period applies to a personal action whose prescription is not otherwise fixed?: The residual period is three years when another period is not provided. Starting points, suspension, interruption and special rules can affect a real claim’s calculation.
  • How many members does the minister appoint to the advisory committee of travel agents, in addition to the president of the Office?: The committee has eight members appointed by the minister, representing the industry, consumers and the state, plus the president of the Office. It meets at least three times a year.
  • Which of these is one of the three levels of protection set up by the Travel Agents Act?: The Act provides three levels: the trust account, the individual security (bond) and the FICAV compensation fund. Travel insurance and credit card chargebacks are additional protections.

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