OPC Travel Counsellor: Receipts, invoices and refund conditions

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1. What statement about the money received must appear on the invoice?

   1. That it belongs to the agency
   2. That it is received in trust
   3. That the bank guarantees it
   4. That it is non-refundable
   Show answer and explanation

   Correct answer: That it is received in trust

   The receipt states that the funds are received in trust, except for certain exempt restricted-licence holders.

   Based on: RAV art. 18(2)(e); official source in French checked 2026-10-24

   Official reference ↗

2. Which of these must appear on the invoice?

   1. The commission rate the agency earns on the sale
   2. The social insurance number of every traveller
   3. The amount and percentage of the FICAV contribution
   4. The agency's annual sales figure
   Show answer and explanation

   Correct answer: The amount and percentage of the FICAV contribution

   The invoice shows, among other things, the amount and percentage of the contribution to the travel agency clients' compensation fund (FICAV).

   Based on: RAV art. 18(2)(g); official source in French checked 2026-10-24

   Official reference ↗

3. How must invoices (receipts) be numbered?

   1. Unnumbered if paid by card
   2. Pre-numbered and used in sequence
   3. Numbered at random for security
   4. Numbered by the customer when paying
   Show answer and explanation

   Correct answer: Pre-numbered and used in sequence

   Receipts are pre-numbered and used consecutively; a copy is kept in numerical order for inspection.

   Based on: RAV art. 18(1); official source in French checked 2026-10-24

   Official reference ↗

4. Where must the prescribed FICAV statement appear on the invoice?

   1. Only on the airline ticket itself
   2. On the back, in fine print
   3. Near the amount received and the balance due
   4. In a separate email sent after departure
   Show answer and explanation

   Correct answer: Near the amount received and the balance due

   The FICAV statement (paid but unreceived services may be refunded by the Fund administered by the Office) appears close to the amount received and the balance due.

   Based on: RAV art. 18(2)(i); official source in French checked 2026-10-24

   Official reference ↗

5. When must you issue an invoice to a customer?

   1. As soon as money is received, deposit or final payment
   2. Only when the customer returns from the trip
   3. Only if the customer asks for one in writing
   4. Only at final payment, just before the customer leaves
   Show answer and explanation

   Correct answer: As soon as money is received, deposit or final payment

   An invoice is issued as soon as money is received from a customer, whether a partial deposit or the final payment.

   Based on: RAV art. 18(1), (3); official source in French checked 2026-10-24

   Official reference ↗

6. When must the refund conditions be given to the customer in writing?

   1. When handing over the tickets
   2. Only if the trip is cancelled
   3. Before accepting a deposit
   4. After the customer leaves
   Show answer and explanation

   Correct answer: Before accepting a deposit

   Refund or non-refund conditions are given in writing before accepting a deposit, unless they appear in a brochure given to the customer.

   Based on: RAV art. 16; official source in French checked 2026-10-24

   Official reference ↗

7. What legal role can the invoice play?

   1. It can serve as the service contract
   2. It replaces the customer's travel insurance
   3. It acts as a temporary agency licence
   4. It replaces the customer's passport
   Show answer and explanation

   Correct answer: It can serve as the service contract

   A detailed receipt can also document the service contract’s terms. Civil Code art. 2098 defines that contract, but merely issuing an invoice does not establish compliance with every contract or distance-sales requirement.

   Based on: RAV art. 18; Code civil art. 2098; LPC art. 54.4–54.7; official source in French checked 2026-10-24

   Official reference ↗

8. How are a package's airport fees treated?

   1. As the customer's personal costs, kept off the invoice
   2. As a tax the agency need not show at all
   3. As the agency's own service fees
   4. As a tourist service, like the hotel nights
   Show answer and explanation

   Correct answer: As a tourist service, like the hotel nights

   OPC’s current calculation page includes airport and airline fees in the tourism-service contribution base. Calculation and invoice display are separate from the current rebate, which offsets net collection from the customer.

   Based on: OPC — ventes assujetties et calcul de la contribution; official source in French checked 2026-10-24

   Official reference ↗

9. What must the receipt state about the services corresponding to the funds received?

   1. The Office inspector’s private telephone number
   2. The counsellor’s personal profit margin
   3. Only the word trip, without further identification
   4. A description of the services provided or to be provided
   Show answer and explanation

   Correct answer: A description of the services provided or to be provided

   Section 18(2)(d) requires a description of the services corresponding to the funds. A vague reference is not automatically sufficient; the customer should be able to identify what was bought.

   Based on: RAV art. 18(2)(d); official source in French checked 2026-10-24

   Official reference ↗

10. A business traveller books by phone two days before departure. How may the refund conditions be given?

    1. Verbally
    2. Only by mail
    3. Only in person
    4. After the trip
    Show answer and explanation

    Correct answer: Verbally

    The conditions may be given verbally if the services are requested less than seven days before they are provided and the sale is not made in the presence of the agent or a representative.

    Based on: RAV art. 16 al. 2; official source in French checked 2026-10-24

    Official reference ↗

11. Besides the travellers' names, whose name must appear on the invoice?

    1. The pilot scheduled for the outbound flight
    2. The manager of the destination hotel
    3. The counsellor who closed the sale
    4. The Office inspector checking the file
    Show answer and explanation

    Correct answer: The counsellor who closed the sale

    The invoicing guide requires the first and last name of the travel counsellor who closed the sale.

    Based on: RAV art. 18(2)(h); official source in French checked 2026-10-24

    Official reference ↗

12. The refund conditions are in the tour operator's brochure given to the customer. Must they be repeated in writing?

    1. No, the brochure given is enough
    2. Yes, always on a separate sheet
    3. Yes, but only in English
    4. Yes, or the contract is void
    Show answer and explanation

    Correct answer: No, the brochure given is enough

    The duty to give the conditions in writing does not apply if they appear in a brochure given to the customer.

    Based on: RAV art. 16, 18(4); official source in French checked 2026-10-24

    Official reference ↗