OPC Travel Counsellor Practice Test 2

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1. A transactional website gives no purchase period for its prices. When is that allowed?

   1. When prices are displayed only in US dollars
   2. When the prescribed boxed notice is on the home page
   3. When the customer ticks an acceptance box at checkout
   4. When the website is hosted on a server outside Québec
   Show answer and explanation

   Correct answer: When the prescribed boxed notice is on the home page

   The purchase period can be omitted on a transactional site if the prescribed notice (prices valid during one session) appears in a clear box on the home page.

   Based on: RAV art. 15 al. 2; official source in French checked 2026-10-24

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2. Which of these must appear on the invoice?

   1. The commission rate the agency earns on the sale
   2. The social insurance number of every traveller
   3. The amount and percentage of the FICAV contribution
   4. The agency's annual sales figure
   Show answer and explanation

   Correct answer: The amount and percentage of the FICAV contribution

   The invoice shows, among other things, the amount and percentage of the contribution to the travel agency clients' compensation fund (FICAV).

   Based on: RAV art. 18(2)(g); official source in French checked 2026-10-24

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3. When a contribution must be collected, which agent collects it from the customer?

   1. The Office, by mail to the customer
   2. The tour operator that designed the package
   3. Revenu Québec, together with the QST
   4. The agent dealing directly with the customer
   Show answer and explanation

   Correct answer: The agent dealing directly with the customer

   The agent dealing directly with the customer collects it when required. During the s. 39.01 rebate, s. 40 exempts collection and the report, subject to the specified transitional requirements.

   Based on: RAV art. 39, 39.01, 40; official source in French checked 2026-10-24

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4. Which of these can justify raising a package price?

   1. A fuel surcharge imposed by the carrier
   2. A raise for the agency's staff
   3. A rent increase at the agency
   4. Strong traveller demand for the destination
   Show answer and explanation

   Correct answer: A fuel surcharge imposed by the carrier

   Only a carrier-imposed fuel surcharge or a large enough rise in the exchange rate can justify an increase.

   Based on: RAV art. 13.2(a)(i); official source in French checked 2026-10-24

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5. A general-licence agency receives client travel funds, outside the direct-card-payment exception. Where must it deposit or credit them?

   1. The counsellor's personal bank account
   2. A trust account in Québec, in the agent's name
   3. A tour operator's account held abroad
   4. The agency's regular operating account
   Show answer and explanation

   Correct answer: A trust account in Québec, in the agent's name

   The ordinary rule is prompt, full deposit or credit to the agent’s Québec trust account. The regulation separately addresses direct credit-card transmission and certain restricted-licence outfitters.

   Based on: RAV art. 22, 22.01, 29.1; official source in French checked 2026-10-24

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6. The president of the Office upholds a decision to refuse a licence. Where can the agency challenge it?

   1. At the Administrative Tribunal of Québec, within 30 days
   2. With the advisory committee, within 10 days
   3. With the minister, within 90 days
   4. At the Small Claims Division, within one year
   Show answer and explanation

   Correct answer: At the Administrative Tribunal of Québec, within 30 days

   The decision can be challenged before the Tribunal administratif du Québec (TAQ) within 30 days of receiving it.

   Based on: LAV art. 13.2 — ancien art. 17 renuméroté; official source in French checked 2026-10-24

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7. Who must provide the individual security required with a general licence?

   1. The travel agent
   2. The travel counsellor
   3. The customer, with the deposit
   4. The supplying tour operator
   Show answer and explanation

   Correct answer: The travel agent

   The security (bond) must accompany the general licence; the travel agent provides it.

   Based on: RAV art. 28–29; official source in French checked 2026-10-24

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8. An applicant was convicted of commercial fraud three years ago. What is the effect on her certificate application?

   1. She must pass the exam twice
   2. She only pays double fees
   3. The certificate may be refused
   4. None, the conviction is over a year old
   Show answer and explanation

   Correct answer: The certificate may be refused

   A conviction for fraud, forgery or fraudulent dealings in contracts or commerce in the previous five years bars issuing the certificate.

   Based on: RAV art. 11.2(c), 11.7; official source in French checked 2026-10-24

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9. Customers are stranded at their destination after a supplier defaults. What can the president do?

   1. Nothing until they are back in Québec
   2. Ask the police to organize their return
   3. Make them pay their own way, with no recourse
   4. Hire an agent or supplier to bring them home
   Show answer and explanation

   Correct answer: Hire an agent or supplier to bring them home

   The president can mandate a travel agent or supplier and pay it directly the reasonable cost of the departure or repatriation the circumstances require.

   Based on: RAV art. 43.12; official source in French checked 2026-10-24

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10. What distinguishes civil liability from penal liability?

    1. One covers agencies, the other only tour operators
    2. One covers deposits, the other only final payments
    3. One repairs harm, the other punishes an offence
    4. One applies in Québec, the other only abroad
    Show answer and explanation

    Correct answer: One repairs harm, the other punishes an offence

    Civil liability leads to damages to repair harm; penal liability leads to fines for breaking the law.

    Based on: LAV art. 37–40; Code civil art. 1458; official source in French checked 2026-10-24

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11. Which authority publishes Canadian APPR information to check passenger rights after a flight delay or cancellation?

    1. The Autorité des marchés financiers
    2. The Office de la protection du consommateur
    3. The Canadian Transportation Agency
    4. The FICAV, which always pays first
    Show answer and explanation

    Correct answer: The Canadian Transportation Agency

    The Canadian Transportation Agency publishes passenger-protection rules. Rights depend on the circumstances and scope; every cancellation does not automatically entitle the passenger to monetary compensation.

    Based on: Office des transports du Canada — RPPA; official source in French checked 2026-10-24

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12. In distance-sale price disclosure, which FICAV element must be explained alongside the current rebate?

    1. The agent's commission
    2. The agency's parking fees
    3. Tips for the guides
    4. The FICAV contribution
    Show answer and explanation

    Correct answer: The FICAV contribution

    Required charges and statutory amounts must be disclosed. OPC currently requires the FICAV calculation with an equal offsetting rebate, so the calculation line does not justify an extra net contribution.

    Based on: LPC art. 54.4(e), (g); OPC — remise FICAV; official source in French checked 2026-10-24

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13. A licence holder delegates trust-account transactions to a staff member. What formality does Regulation s. 27 expressly require?

    1. Each customer’s signature for every transaction
    2. The licence holder’s written authorization
    3. Only the counsellor’s verbal agreement
    4. The travel supplier’s authorization
    Show answer and explanation

    Correct answer: The licence holder’s written authorization

    Section 27 permits written authorization of an officer or staff member, acting alone or jointly. This is distinct from the trust-account opening notice in s. 22.1.

    Based on: RAV art. 27; official source in French checked 2026-10-24

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14. A provisional administrator serves the bank with notice under Travel Agents Act s. 15. What is required for a trust-account withdrawal?

    1. Any agency counsellor’s verbal agreement
    2. Approval of the travel-agent advisory committee
    3. Only the unpaid supplier’s demand
    4. The provisional administrator’s written authorization
    Show answer and explanation

    Correct answer: The provisional administrator’s written authorization

    After the specified notice, the institution cannot make a withdrawal or payment without the provisional administrator’s written authorization. This control applies in the circumstances defined by s. 15.

    Based on: LAV art. 15; official source in French checked 2026-10-24

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15. Which characteristics define force majeure in Civil Code art. 1470?

    1. Every strike, regardless of foreseeability
    2. Any event that is expensive for the merchant
    3. An unforeseeable and irresistible event
    4. Any delay the seller labels exceptional
    Show answer and explanation

    Correct answer: An unforeseeable and irresistible event

    The provision requires unforeseeability and irresistibility. A strike or incident is not automatically force majeure; facts, the relevant timing and any specific undertaking to repair harm matter.

    Based on: Code civil art. 1470; official source in French checked 2026-10-24

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16. In whose name must the invoice given to the customer be issued?

    1. The counsellor's personal name
    2. The Office's
    3. The agency's
    4. The airline's
    Show answer and explanation

    Correct answer: The agency's

    The counsellor issues the invoice in the name of the licensed travel agency he or she works for.

    Based on: RAV art. 11.1(f), 18; official source in French checked 2026-10-24

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17. An outside counsellor under an exclusive contract with a general-licence agency sells cruises to clients. Is a certificate needed?

    1. No, only salaried employees need one
    2. No, if working under 20 hours a week
    3. Only if the agent also sells airline tickets
    4. Yes, just like an agency employee
    Show answer and explanation

    Correct answer: Yes, just like an agency employee

    Counsellors bound by an exclusive service contract (outside agents) must hold the certificate, just like employees.

    Based on: OPC — agents extérieurs et certificat; official source in French checked 2026-10-24

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18. The agency changes its director. Within what time must it notify the Office?

    1. At the annual renewal
    2. Within 48 hours
    3. Within 15 days
    4. Within 60 days
    Show answer and explanation

    Correct answer: Within 15 days

    A licence holder must tell the Office of any change to the information or documents filed with the application within 15 days (Regulation s. 12).

    Based on: RAV art. 12; official source in French checked 2026-10-24

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19. A business traveller books by phone two days before departure. How may the refund conditions be given?

    1. Verbally
    2. Only by mail
    3. Only in person
    4. After the trip
    Show answer and explanation

    Correct answer: Verbally

    The conditions may be given verbally if the services are requested less than seven days before they are provided and the sale is not made in the presence of the agent or a representative.

    Based on: RAV art. 16 al. 2; official source in French checked 2026-10-24

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20. A package price assumes four people sharing the room. Which information must not be omitted under OPC’s advertising guidance?

    1. The counsellor’s office colour
    2. The inspector’s private telephone number
    3. The pilot’s annual remuneration
    4. The quadruple-occupancy condition
    Show answer and explanation

    Correct answer: The quadruple-occupancy condition

    Occupancy is material to comparing prices. OPC’s advertising page expressly uses quadruple occupancy as an example of information that must be disclosed.

    Based on: OPC — faits importants; LPC art. 228; official source in French checked 2026-10-24

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21. An individual customer claims $4,000 from an agency. Which court offers the small-claims procedure, generally without lawyer representation?

    1. The Québec Court of Appeal
    2. The Superior Court, family chamber
    3. The Administrative Tribunal of Québec
    4. The Small Claims Division
    Show answer and explanation

    Correct answer: The Small Claims Division

    The Court of Québec Small Claims Division handles eligible claims up to $15,000 excluding interest. Eligibility, evidence and procedure still matter; the TAQ is not the forum for this refund claim.

    Based on: OPC — demande aux petites créances; official source in French checked 2026-10-24

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22. During a rebate period, what must the invoice show?

    1. No FICAV mention at all on the invoice
    2. Only the word "exempt", with no amount
    3. A doubled contribution to compensate
    4. The 0.10% contribution, then a rebate line
    Show answer and explanation

    Correct answer: The 0.10% contribution, then a rebate line

    The invoice shows the contribution calculated at 0.10%, then, on the next line, the words "Remise applicable" and an equal rebate.

    Based on: RAV art. 39.01, 18(2)(g); official source in French checked 2026-10-24

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23. Which of these is a distance contract?

    1. A booking made by phone
    2. A sale at a travel show
    3. A sale at the agency counter
    4. An in-person sale at the airport
    Show answer and explanation

    Correct answer: A booking made by phone

    A distance contract is made without the merchant and customer being in the same place, for example by phone or online.

    Based on: LPC art. 54.1; official source in French checked 2026-10-24

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24. A counsellor prepares an ad for customers. Which personal contact detail may appear in it?

    1. Her full home address
    2. A post office box in her own name
    3. Her cell phone number
    4. Her home landline number
    Show answer and explanation

    Correct answer: Her cell phone number

    Advertising must show the agency's contact details. The only personal detail allowed is the counsellor's cell phone number.

    Based on: RAV art. 11.1(g); official source in French checked 2026-10-24

    Official reference ↗