OPC Travel Counsellor Practice Test 6

Every original question, with optional answers, explanations and official references. Open an answer to study, or take the test above for instant feedback.

1. After a supplier default, what living and lodging costs may the president refund?

   1. A flat $100 per family, whatever the stay
   2. All costs incurred, with no limit at all
   3. None, only the ticket price itself
   4. Reasonable costs, up to a daily cap
   Show answer and explanation

   Correct answer: Reasonable costs, up to a daily cap

   The Regulation allows reasonable living and lodging costs to be refunded up to a daily maximum per person set and indexed by regulation.

   Based on: RAV art. 43.8, 43.10; official source in French checked 2026-10-24

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2. A customer fills out a medical questionnaire for travel insurance. What may the counsellor do with that information?

   1. Keep it to offer the customer other products later
   2. Share it with the tour operator to adapt the package
   3. Send it only to the insurer, keeping no copy
   4. Keep a copy on file for the customer's next trip
   Show answer and explanation

   Correct answer: Send it only to the insurer, keeping no copy

   Sections 437 and 35–36 apply the adapted medical/lifestyle-information rules to distributors: insurer-only transmission, no retained copy and confidentiality. The counsellor gains no right to reuse the information for marketing.

   Based on: LDPSF art. 437, 35–36; official source in French checked 2026-10-24

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3. For a first offence involving failure to report under Regulation s. 11.6, which fine range applies to an individual?

   1. $25 to $250
   2. $2,000 to $100,000
   3. $600 to $6,000
   4. $1,000 to $40,000
   Show answer and explanation

   Correct answer: $600 to $6,000

   The regulation makes this failure an offence and refers to Act s. 40: $600–$6,000 for an individual. Do not confuse it with s. 39, which covers offences under ss. 4 and 33.

   Based on: LAV art. 40; RAV art. 11.6, 47; official source in French checked 2026-10-24

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4. Which of these statements is prohibited in travel advertising?

   1. "Holder of a Québec licence"
   2. "Price per person, double occupancy"
   3. "July 31 to August 14"
   4. "Prices subject to change without notice"
   Show answer and explanation

   Correct answer: "Prices subject to change without notice"

   OPC’s current advertising page prohibits this statement. Post-contract changes have specific conditions; a generic ad phrase does not remove those conditions or advertised-price duties.

   Based on: OPC — interdictions en matière de publicité; official source in French checked 2026-10-24

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5. The agency opens a new trust account. Within what time must it notify the Office?

   1. Within 30 days
   2. Within 7 days
   3. At licence renewal
   4. Within 15 days
   Show answer and explanation

   Correct answer: Within 7 days

   Opening, closing and transferring the account are reported to the Office within seven days, with the institution's name and address and the account number.

   Based on: RAV art. 22.1; official source in French checked 2026-10-24

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6. Outside a rebate period or exemption, who bears the FICAV contribution under the regulation?

   1. The agent, out of commissions
   2. The airline
   3. The customer
   4. The Québec government
   Show answer and explanation

   Correct answer: The customer

   It is the customer’s contribution, collected by the agent dealing directly with them. OPC currently describes an offsetting rebate since January 1, 2024; calculation and display do not imply a current net charge.

   Based on: RAV art. 39–40; OPC — remise actuelle; official source in French checked 2026-10-24

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7. How does the president assess costs claimed from the Fund?

   1. By whether they are reasonable
   2. Only costs paid in cash count
   3. By the customer's family income
   4. Always pays the amount claimed
   Show answer and explanation

   Correct answer: By whether they are reasonable

   The president considers that the claimant may not be unjustly enriched and must minimize the damage.

   Based on: RAV art. 43.14; official source in French checked 2026-10-24

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8. A counsellor moves house. Within what time must she tell the Office?

   1. At the next renewal
   2. Within 5 days
   3. Within 15 days
   4. Within 60 days
   Show answer and explanation

   Correct answer: Within 15 days

   The counsellor must tell the president of any change to the information provided (address, phone, email, the agent she is tied to) within 15 days.

   Based on: RAV art. 11.4, 11.6; official source in French checked 2026-10-24

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9. Which of these amounts is excluded from the FICAV contribution base?

   1. The airport fees
   2. The car rental
   3. The hotel price
   4. The travel insurance premium
   Show answer and explanation

   Correct answer: The travel insurance premium

   The contribution is calculated on tourist services before taxes. Insurance, agency service fees and accessories are excluded.

   Based on: OPC — calcul avant assurance, accessoires, frais de dossier et taxes; official source in French checked 2026-10-24

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10. Under Civil Code art. 2925, what period applies to a personal action whose prescription is not otherwise fixed?

    1. 10 years
    2. 6 months
    3. 1 year
    4. 3 years
    Show answer and explanation

    Correct answer: 3 years

    The residual period is three years when another period is not provided. Starting points, suspension, interruption and special rules can affect a real claim’s calculation.

    Based on: Code civil art. 2925; official source in French checked 2026-10-24

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11. In whose name must the phone and email of a home establishment be?

    1. The owner's spouse's
    2. The licensed travel agent's
    3. The authorizing municipality's
    4. The counsellor's who works there
    Show answer and explanation

    Correct answer: The licensed travel agent's

    The telephone and fax numbers and the electronic address used for the business must be in the travel agent's name.

    Based on: RAV art. 11.10(c); official source in French checked 2026-10-24

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12. At the latest, when must the agent give the customer the travel documents?

    1. 7 days before departure
    2. 30 days before departure
    3. The day before departure
    4. At the airport, on the day
    Show answer and explanation

    Correct answer: 7 days before departure

    The necessary documents (tickets, including a prepaid return, vouchers, itinerary) are given at least seven days before departure.

    Based on: RAV art. 19 al. 1; official source in French checked 2026-10-24

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13. The owner wants to pay the electricity bill with his share of commission held in the trust account, without transferring it first. Is that allowed?

    1. Yes, if an accountant approves it
    2. No, the account never pays operating costs
    3. Yes, if the bill is under $500
    4. Yes, since the commission belongs to him
    Show answer and explanation

    Correct answer: No, the account never pays operating costs

    Even when entitled to part of the funds, the agent may not use the trust account to pay operating expenses or personal bills.

    Based on: RAV art. 25; official source in French checked 2026-10-24

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14. The customer paid for an ocean-view room and gets one facing the parking lot. Which obligation is breached?

    1. Security bond
    2. Conformity
    3. Confidentiality
    4. Certification
    Show answer and explanation

    Correct answer: Conformity

    The obligation of conformity requires the service provided to match what was sold in the contract.

    Based on: LPC art. 40; official source in French checked 2026-10-24

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15. When must you issue an invoice to a customer?

    1. As soon as money is received, deposit or final payment
    2. Only when the customer returns from the trip
    3. Only if the customer asks for one in writing
    4. Only at final payment, just before the customer leaves
    Show answer and explanation

    Correct answer: As soon as money is received, deposit or final payment

    An invoice is issued as soon as money is received from a customer, whether a partial deposit or the final payment.

    Based on: RAV art. 18(1), (3); official source in French checked 2026-10-24

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16. Who normally needs a certificate to advise and sell directly to clients of a general-licence agency?

    1. Only counsellors working full time in an agency
    2. Only employees who sell trips outside of Canada
    3. Only the owner or the manager of the travel agency
    4. The counsellor dealing with clients, full time or part time
    Show answer and explanation

    Correct answer: The counsellor dealing with clients, full time or part time

    This also covers outside counsellors under exclusive service contracts. OPC separately exempts employees of a restricted-licence agency; do not generalize the rule to every employee of every agency type.

    Based on: OPC — définition et exemption du permis restreint; official source in French checked 2026-10-24

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17. A customer books five days before departure. When must the documents be given?

    1. There is no obligation in this case
    2. After the customer arrives at the destination
    3. At least 7 days before departure, no exception
    4. Before the trip begins, as soon as possible
    Show answer and explanation

    Correct answer: Before the trip begins, as soon as possible

    If the services are requested less than seven days before departure, the documents must be given before the trip begins.

    Based on: RAV art. 19 al. 2; official source in French checked 2026-10-24

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18. Before a customer confirms an online purchase, what must the site let the customer do?

    1. Accept or decline the offer and fix errors
    2. Pay after returning home at no charge
    3. Book without giving any traveller's name
    4. Automatically get full free cancellation insurance
    Show answer and explanation

    Correct answer: Accept or decline the offer and fix errors

    The merchant must let the consumer expressly accept or decline the proposal and correct any errors.

    Based on: LPC art. 54.5; official source in French checked 2026-10-24

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19. Where must a travel counsellor carry on business?

    1. In premises the counsellor rents in his or her own name
    2. Anywhere, as long as there is a cell phone
    3. In, or attached to, an establishment of the agent
    4. Only at the head office of the Office de la protection du consommateur
    Show answer and explanation

    Correct answer: In, or attached to, an establishment of the agent

    The counsellor operates in, or is attached to, an establishment of the agent to whom he or she is tied.

    Based on: RAV art. 11.1(c); official source in French checked 2026-10-24

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20. What must the receipt state about the services corresponding to the funds received?

    1. The Office inspector’s private telephone number
    2. The counsellor’s personal profit margin
    3. Only the word trip, without further identification
    4. A description of the services provided or to be provided
    Show answer and explanation

    Correct answer: A description of the services provided or to be provided

    Section 18(2)(d) requires a description of the services corresponding to the funds. A vague reference is not automatically sufficient; the customer should be able to identify what was bought.

    Based on: RAV art. 18(2)(d); official source in French checked 2026-10-24

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21. Under the text of Regulation s. 14.1, how is the FICAV rate expressed if its cost is excluded from an advertised price?

    1. The name of the Fund's director
    2. The Fund's accumulated surplus
    3. The contribution rate, in dollars
    4. Nothing beyond the base price
    Show answer and explanation

    Correct answer: The contribution rate, in dollars

    Section 14.1 specifies a dollar expression and typography for written advertising. Read that statutory mechanism alongside the current rebate; it does not authorize a net charge currently offset by that rebate.

    Based on: RAV art. 14.1 al. 4; OPC — remise actuelle; official source in French checked 2026-10-24

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22. Under the Act, who is a travel agent?

    1. Anyone who personally travels more than three times a year
    2. Someone who offers or sells lodging, transport or organized trips for others
    3. Only a hotelier renting out rooms in their own establishment
    4. Only a company that operates its own planes or coaches for the public
    Show answer and explanation

    Correct answer: Someone who offers or sells lodging, transport or organized trips for others

    Section 2 covers accommodation, transport and trip-organizing operations for others or members. Then check the exceptions in ss. 3–4 and the regulation; not every reservation automatically requires the same licence.

    Based on: LAV art. 2–4; official source in French checked 2026-10-24

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23. A clause in a travel contract is ambiguous. How must it be interpreted?

    1. As the Office advises
    2. In the consumer's favour
    3. In the tour operator's favour
    4. In the agency's favour
    Show answer and explanation

    Correct answer: In the consumer's favour

    In case of doubt or ambiguity, the contract is interpreted in the consumer's favour.

    Based on: LPC art. 17; official source in French checked 2026-10-24

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24. Which of these is one of the three levels of protection set up by the Travel Agents Act?

    1. The customer's cancellation insurance
    2. The trust account
    3. The airline's own guarantee
    4. The customer's credit card
    Show answer and explanation

    Correct answer: The trust account

    The Act provides three levels: the trust account, the individual security (bond) and the FICAV compensation fund. Travel insurance and credit card chargebacks are additional protections.

    Based on: LAV art. 30.1–30.3, 33; RAV art. 28; official source in French checked 2026-10-24

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