Ontario Security Guard: Sensitivity and human rights

All 22 questions in this test

Every question and its answer choices. The correct answers and explanations appear when you take the test above.

1. Which Ontario law does the study guide point to for serving people with disabilities?

   1. Labour Relations Act, 1995
   2. Occupational Health and Safety Act, R.S.O. 1990, c. O.1
   3. Employment Standards Act, 2000
   4. Accessibility for Ontarians with Disabilities Act, 2005

2. Which activity does the syllabus suggest to help a student keep their own biases in check?

   1. Reading the site's alarm manuals
   2. Memorizing the APCO ten codes list
   3. A learning journal reflecting on bias
   4. Practising handcuffing on a partner

3. A person with a disability arrives with a support person. What must the provider ensure?

   1. Only the support person may enter
   2. The support person waits outside
   3. The support person must pay double
   4. Both may enter together

4. Which ground is listed in the Human Rights Code's services section but not in the PSISA Code of Conduct's equal treatment rule?

   1. Disability
   2. Family status
   3. Gender identity
   4. Creed

5. A visitor with a guide dog wants to enter the office building you guard. What does the AODA customer service standard require?

   1. Let them enter and keep the dog with them
   2. Ask them to tie the dog up outside
   3. Let them in only with a staff escort
   4. Ask for a doctor's note before entry

6. Under which two legal sources must guards treat all persons equally?

   1. The OHSA and WHMIS
   2. The Code of Conduct and the Human Rights Code
   3. PIPEDA and FIPPA
   4. The Criminal Code and the Evidence Act

7. The syllabus says guards should show sensitivity and empathy toward which group, among others?

   1. Only other licensed guards
   2. Only the client's managers
   3. People with mental health issues
   4. Only people they already know

8. How should a guard approach members of the public?

   1. With suspicion
   2. With humour
   3. With respect
   4. With indifference

9. A guard follows only shoppers of one ethnic background around a store. What does this breach?

   1. The Code of Conduct duty of equal treatment
   2. The Trespass to Property Act
   3. Only the store's dress code
   4. No rule, as long as no one files a complaint

10. A visitor from another culture uses a hand gesture you find rude. What does sensitivity training suggest?

    1. Note it as a threat in your report
    2. Remove them from the site at once
    3. Respond with the same gesture
    4. Consider it may be a misinterpretation

11. A visitor's dog wears no vest or harness. How can the visitor show it is a service animal under the AODA customer service standard?

    1. By paying a fee to the building owner
    2. With a letter from a regulated health professional
    3. By showing the dog's municipal licence tag
    4. By having the dog perform a trick on request

12. Under the AODA customer service standard, which needs does a support person help with?

    1. Mobility or personal care needs
    2. Driving the person to the site
    3. Paying for goods and services
    4. Filing human rights complaints

13. Why should security guards learn to identify their own biases?

    1. So they can report them to police
    2. So they can avoid certain groups
    3. So biases do not affect how they treat people
    4. So they can share them with the public

14. Which forms of prejudice does the sensitivity training syllabus specifically address?

    1. Income, job, car and neighbourhood
    2. Disability, ethnicity, gender and sexual orientation
    3. Political views, favourite sports teams, music and fashion
    4. Height, weight, age and fitness

15. A guard assumes a teenager in a hoodie is a shoplifter and follows him around the store. What does sensitivity training say this reflects?

    1. A required loss prevention step
    2. Good situational awareness
    3. A bias the guard should recognize
    4. A duty under the Trespass Act

16. Which differences does the syllabus say can affect the dynamics of a situation?

    1. Income, car and home size
    2. Height, weight and hair colour
    3. Shift, post and uniform type
    4. Mental, physical, cultural and sexual

17. Under the Ontario Human Rights Code, everyone has the right to equal treatment with respect to what?

    1. Services, goods and facilities
    2. Only government services
    3. Only jobs in the public sector
    4. Only housing in co-ops

18. According to the syllabus, which issue can arise when guards deal with a wide variety of people?

    1. Faster report writing
    2. Fewer alarm calls
    3. Shorter patrol routes
    4. Communication difficulties

19. Which provincial law gives everyone in Ontario equal rights and opportunities without discrimination?

    1. The Ontario Human Rights Code
    2. The Liquor Licence Act
    3. The Trespass to Property Act
    4. The Provincial Offences Act

20. Which is listed in the study guide as a difference that can lead to prejudice?

    1. Phone brand
    2. Education
    3. Shoe size
    4. Favourite food

21. Which of these is a protected ground in the Code of Conduct's equal treatment rule?

    1. Creed
    2. Accent
    3. Hobby
    4. Income

22. AODA customer service training for staff must include which topic?

    1. Setting the fees charged to support persons
    2. Interacting with people who use assistive devices
    3. Choosing which service animals to turn away
    4. Recognizing who may be faking a disability