Ontario Security Guard: Effective communication and 10 codes

All 30 questions in this test

Every question and its answer choices. The correct answers and explanations appear when you take the test above.

1. What does the code 10-37 refer to?

   1. Intoxicated driver
   2. Suspicious vehicle
   3. Abandoned property
   4. Stolen licence plate

2. A witness gives vague answers about what she saw. Which communication skill from the syllabus helps most?

   1. Raising your voice
   2. Asking probing questions
   3. Ending the conversation
   4. Writing down your opinion

3. Which of these is an example of non-verbal communication?

   1. An incident report
   2. A text message
   3. A radio transmission
   4. Facial expression

4. What was the Communication component of the training syllabus formerly called?

   1. Crisis negotiation skills
   2. Tactical communication
   3. Customer service
   4. Verbal judo

5. Dispatch asks whether anyone is injured and nobody is. Which code means negative?

   1. 10-69
   2. 10-12
   3. 10-4
   4. 10-74

6. How does the syllabus describe the de-escalation techniques guards learn?

   1. Immediate physical control
   2. Progressive intervention steps
   3. A single fixed script
   4. Calling police first every time

7. Dispatch's last message was broken up by static. Which code asks them to repeat it?

   1. 10-9
   2. 10-4
   3. 10-7
   4. 10-22

8. How should your communication style differ between helping an injured person and controlling a rowdy crowd?

   1. Adjust it to suit each situation
   2. Speak only to supervisors in both
   3. Avoid talking in both situations
   4. Use the same firm style for both

9. Which ten code means bomb threat?

   1. 10-52
   2. 10-89
   3. 10-70
   4. 10-33

10. Dispatch broadcasts 10-33 over the radio. What is happening?

    1. Arrived at scene
    2. Out of service
    3. Emergency, all units stand by
    4. Assignment complete, return to base

11. What does the code 10-95 tell dispatch?

    1. A subject is in custody
    2. A subject is a prowler
    3. A subject needs medical help
    4. A subject has escaped

12. Which is one of the general rules for all security communications?

    1. Use slang to build rapport
    2. Use as many words as possible
    3. Always speak in a raised voice
    4. Do not be antagonistic

13. Who should you check with about radio procedures and protocols for situations like fire alarms?

    1. Other guards' families
    2. Your employer
    3. The public
    4. The fire department

14. What balance should a guard aim for when giving directions to the public?

    1. Passive and apologetic
    2. Aggressive and commanding at all times
    3. Silent and observant only
    4. Assertive but not confrontational

15. Which of these is one of the principles of communication taught in the syllabus?

    1. Handwriting style
    2. Spatial distance
    3. Typing speed
    4. Uniform colour

16. Dispatch radios 10-22 about the call they just sent you. What should you do?

    1. Repeat it back
    2. Disregard it
    3. Request backup
    4. Go to the station

17. Why are tone, volume and cadence especially important on the telephone?

    1. Phones distort every word
    2. Callers are usually supervisors
    3. The caller cannot see your non-verbal cues
    4. Phone calls are always recorded for training

18. Which code tells dispatch that a crime is in progress?

    1. 10-41
    2. 10-13
    3. 10-31
    4. 10-24

19. How should information given by a guard, spoken or written, be presented?

    1. Clear and concise, without personal bias
    2. Formal, using legal jargon
    3. Brief, leaving out names
    4. Detailed, with the guard's personal opinions

20. You need another guard to help you with an aggressive person. Which code do you use?

    1. 10-74
    2. 10-36
    3. 10-98
    4. 10-78

21. Dispatch broadcasts 10-70 for the east tower. What is being reported?

    1. Traffic accident
    2. Request ambulance
    3. Fire alarm
    4. Bomb threat

22. Why are strong interpersonal skills important for guards?

    1. They replace the need for reports
    2. They let guards bend site rules
    3. They allow guards to skip training and certification
    4. They help prevent or defuse difficult situations

23. You are signing on by radio at the start of your shift. Which code fits?

    1. 10-42
    2. 10-23
    3. 10-41
    4. 10-24

24. Dispatch tells you 10-12. What should you do?

    1. Repeat your message
    2. Stand by
    3. Stop all patrols
    4. Return to the station

25. Why does the syllabus call a guard's conduct vital?

    1. It decides the guard's licence class
    2. It affects the industry's image
    3. It sets the client's prices
    4. It replaces written reports

26. The syllabus says guards adjust their behaviour to the person and situation. Which contrast does it give as an example?

    1. Passive versus aggressive
    2. Formal versus informal dress
    3. Written versus spoken notes
    4. Day shift versus night shift

27. A guard radios 10-52. What are they asking for?

    1. Police backup
    2. A tow truck
    3. A fire truck
    4. An ambulance

28. You arrive at the loading dock after an alarm call. Which code tells dispatch you are there?

    1. 10-23
    2. 10-42
    3. 10-8
    4. 10-22

29. On the radio, what does the code 10-4 mean?

    1. Stop transmitting
    2. Repeat the message
    3. Request assistance
    4. Message received

30. Dispatch asks you for your 10-20. What do they want to know?

    1. Your shift end time
    2. Your location
    3. Your supervisor's name
    4. Your licence number