Your new site's procedures differ slightly from what you learned in training. What should you do?
Ontario Security Guard: Duties, access, crowd and traffic control
The core role of a guard (observe, deter, record, report), access control and visitor logs, removal of materials, crowd control factors, traffic control on private property, shift handover and dealing with people under the influence of drugs.
- No sign-up
- Every answer explained
- Independent · not a government site
- 22 questions
- Topic drill
Study reference: Ontario Security Guard Study Guide (ontario.ca, October 2021), Ch. 3 Basic security procedures — Duties, access control, crowd control, traffic control, drug effects
All 22 questions in this test
Every question and its answer choices. The correct answers and explanations appear when you take the test above.
Your new site's procedures differ slightly from what you learned in training. What should you do?
- Ignore the employer's procedures
- Learn and follow your employer's policies
- Follow only what the training course taught you
- Ask the public which is correct
Which of these is one of the drug categories the training syllabus asks guards to understand?
- Dissociative anesthetics
- Vitamins
- Antibiotics
- Over-the-counter antihistamines
Which factor does the study guide list when deciding how to deal with a crowd?
- The size of the client's budget
- The guard's length of service
- Which media outlets are present
- The risks posed by leaving your post
Why should a guard use conventional hand signals when directing traffic?
- Because police require identical signals
- So drivers can understand and see them
- To save time on shift reports
- So drivers know the guard's rank
Why is it important to log visitors' entry and exit times?
- So they can be located in an emergency
- So they can be billed for parking
- So they can be banned later
- So the client can track wages
Which access control task does the syllabus include?
- Taking fingerprints of visitors
- Searching homes near the site
- Inspecting baggage and vehicles
- Checking drivers' criminal records
What must a guard wear when directing traffic in a parking lot?
- A metal badge for authority
- Dark clothing to avoid glare
- A police-style cap
- A reflective vest or cuffs
Before acting on a growing crowd, which pair of factors should a guard weigh?
- Time of day and weather forecast
- Personal risk and availability of backup
- Crowd's age and clothing style
- Client's mood and guard's shift length
How should traffic control on private property be carried out?
- Courteously, explaining the reasons
- Aggressively, to show authority
- Silently, using gestures only
- Firmly, without any explanation
In an emergency, where else besides company property does the syllabus say guards may control traffic?
- Only at the client's home
- On public roads
- On federal highways only
- Only inside the building
Which information does a visitor's pass help a guard to determine?
- The visitor's home security code
- The visitor's annual income
- Whether the visitor must be escorted
- The visitor's criminal history
An employee leaves the site carrying a laptop. Who decides what steps are needed to protect the client's property?
- The client, with the guard following instructions
- The employee carrying the laptop
- The guard, based on personal judgment and experience
- The local police service
Who should give a guard the rules for removing materials from a new site?
- The local police service
- The visitors themselves
- Any employee who is leaving
- The guard's supervisor
What is the purpose of a shift handover procedure?
- To transfer your licence for the shift
- To update the next guard on shift
- To hand in the day's cash receipts
- To end the client's contract
A crowd at a private event is becoming unruly and threatens to get out of control. What should the guard consider doing?
- Wade in and remove the leaders
- Contact the police
- Order everyone to go home at once
- Leave the post to find the client
What should a completed visitor log sheet record for each person?
- Name and times of entry and exit
- Name and home address only
- Licence plate and insurance details
- Phone number and employer only
Most security guard assignments mainly require the guard to do what?
- Observe, deter, record and report
- Investigate, interview, charge and testify
- Arrest, search, detain and charge
- Patrol, confront, remove and ban
According to the study guide, what is the role of a security guard?
- To protect people, property and information
- To investigate crimes for the courts
- To punish people who break site rules
- To enforce all laws like the police
A crime has been committed on your site and police are on the way. How can you best supplement police efforts?
- Start questioning suspects alone
- Secure the scene until police arrive
- Send witnesses home to save time
- Clean up the area for the client
Which crowd control skill does the syllabus list?
- Issuing provincial offence tickets
- Arresting the crowd's leaders first
- Confiscating cameras from the crowd
- Creating a barricade or staging area
Why do guards need to know the signs of drug use and withdrawal?
- To diagnose and treat addiction
- To decide who may be searched
- To charge people with drug offences
- To handle people safely for all involved
Firefighters arrive at a large warehouse fire on your site. What is a useful role for you?
- Ask them to wait for the client
- Fight the fire before they unload
- Direct them to the best route to the fire
- Lock the gates to protect the stock
Duties, access, crowd and traffic control: key rules to remember
Our summary of what the official handbook says on this topic, in our own words. Read it before or after the practice questions above, then check the original chapter. Read the official chapter ↗
Important note
- Practices vary between companies; know your employer's policies, not only the guide or syllabus.
Duties of a security guard
- Role: protect people, property and information.
- Duties include: protecting premises against natural and man-made threats; preventing, detecting and reacting to criminal and quasi-criminal acts against the client's property; working with police and the justice system (e.g. securing crime scenes until police arrive, being a source of information); leading in emergencies and assisting emergency personnel (e.g. directing firefighters to the best route); controlling access (gates, escorts, bag inspection); controlling or restoring order to a crowd; preventing work accidents by reporting hazards.
- Most tasks: observe, deter, record and report only; physical intervention is the exception.
Access control
- Log sheet records each person's name and time of entry and exit, so visitors can be located during an emergency or afterwards.
- A visitor's pass shows whether an escort is needed, who authorized the visit, the visitor's status and their business on site.
Material access
- Removal of materials (computers, disks, briefcases) is one of the most sensitive tasks.
- The client decides what steps protect their property; the guard follows those instructions and the access rules/protocols given by the supervisor.
Crowd control
- On private property a guard may maintain crowd control; if it escalates, police may be needed.
- Factors to weigh: risk to life/property whether or not action is taken; personal risk to the guard; supervisor or client instructions; risks of leaving the post; availability of backup; urgency; developing tactics/plans.
- If the crowd threatens to get out of control, contact police.
Traffic control and parking
- Guards may control traffic on private property (gated entrances, parking lots).
- Use conventional signals and movements so drivers understand; dress for weather; reflective vests or cuffs must be worn; be courteous and persuasive, explaining reasons.
Basic elements of security
- Includes escorting people, inspecting baggage and vehicles, contacting the right personnel on a breach, creating a barricade/staging area, locking down a facility, controlling traffic on company property or on public roads in emergencies, hand signals, traffic control equipment, appropriate attire, shift handover (updating the next person on shift).
- Syllabus lists suggested training hours: Basic Security Procedures 3 hours in class, 5 outside.
Drug effects
- Guards may meet people under the influence of drugs or alcohol, including people in withdrawal; know signs of substance abuse and effects on behaviour so they can protect themselves and the subject.
- Syllabus drug categories: cannabinoids, depressants, dissociative anesthetics, hallucinogens, opioids/morphine derivatives, stimulants, inhalants.
Study the Duties, access, crowd and traffic control rules as flashcards →
Other topics
- PSISA and getting licensedWho needs a security guard licence under the Private Security and Investigative Services Act, 2005, the eligibility rules (age 18, clean criminal record, right to work, training and testing), licence types, term, fees, renewals and the Criminal Record and Judicial Matters Check.
- Licence rules, uniforms and equipmentCarrying and producing your licence, the uniform rules (SECURITY lettering, ID tag, no chevrons, no black or navy collared shirts), banned words such as officer and police, equipment rules for batons, handcuffs and firearms, and the penalties for breaking the Act.
- Code of Conduct and public complaintsThe duties and prohibitions in the ministry Code of Conduct (O. Reg. 363/07), what counts as a breach, and how public complaints to the Registrar are filed, facilitated and resolved.
- Patrols and surveillancePlanning a patrol, foot patrol, vehicle patrol and fixed surveillance, with the advantages and disadvantages of each, and the situational awareness skills the syllabus expects.
- Notebooks, reports and statementsKeeping a notebook, the who-what-when-where-why-how of reports, using notes in court, and how to take and correct a witness statement.
- Health and safety, WHMISWHMIS responsibilities and emergency steps for hazardous materials, and the Occupational Health and Safety Act duties of workers and the right to refuse unsafe work.
- Emergency response, fire and alarmsTypes of emergencies, a guard's role set by the employer or client, fire prevention checks, the main types of intrusion alarm, safe alarm response and duty of care at a crime scene.
- Emergency level first aidWhy emergency level first aid certification is required before the test, what the course covers, the goals of first aid and a guard's extra duties at a casualty scene.
- Canadian legal system and evidenceCriminal, provincial and municipal law, the courts, the six core steps for containing evidence and how to keep a chain of custody that will stand up in court.
- Trespass to Property ActOccupiers and their agents, the three ways to commit trespass, giving notice by voice, writing, signs or red and yellow markings, the $10,000 maximum fine and the power to arrest and hand over to police.
- Arrest powers and other lawsWhy guards have only citizen's powers, arrest under Criminal Code section 494 (indictable offences, property owners and their agents, fresh pursuit), delivering a prisoner to police, and privacy laws such as PIPEDA.
- Use of force theoryCriminal Code sections 25, 26, 27, 34 and 35, the National Use of Force Model, excited delirium and positional asphyxia, and restraint rules.
- Effective communication and 10 codesClear and concise communication, non-verbal cues, tone and volume, being assertive without being confrontational, and the APCO ten codes listed in the study guide.
- Sensitivity and human rightsRecognising your own biases, the Ontario Human Rights Code and Code of Conduct duty to treat everyone equally, and serving people with disabilities.