Ontario Security Guard overview

Ontario Security Guard: Duties, access, crowd and traffic control

The core role of a guard (observe, deter, record, report), access control and visitor logs, removal of materials, crowd control factors, traffic control on private property, shift handover and dealing with people under the influence of drugs.

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Duties, access, crowd and traffic control · Question 1Score 0/0

Your new site's procedures differ slightly from what you learned in training. What should you do?

Study reference: Ontario Security Guard Study Guide (ontario.ca, October 2021), Ch. 3 Basic security procedures — Duties, access control, crowd control, traffic control, drug effects

All 22 questions in this test

Every question and its answer choices. The correct answers and explanations appear when you take the test above.

  1. Your new site's procedures differ slightly from what you learned in training. What should you do?

    1. Ignore the employer's procedures
    2. Learn and follow your employer's policies
    3. Follow only what the training course taught you
    4. Ask the public which is correct
  2. Which of these is one of the drug categories the training syllabus asks guards to understand?

    1. Dissociative anesthetics
    2. Vitamins
    3. Antibiotics
    4. Over-the-counter antihistamines
  3. Which factor does the study guide list when deciding how to deal with a crowd?

    1. The size of the client's budget
    2. The guard's length of service
    3. Which media outlets are present
    4. The risks posed by leaving your post
  4. Why should a guard use conventional hand signals when directing traffic?

    1. Because police require identical signals
    2. So drivers can understand and see them
    3. To save time on shift reports
    4. So drivers know the guard's rank
  5. Why is it important to log visitors' entry and exit times?

    1. So they can be located in an emergency
    2. So they can be billed for parking
    3. So they can be banned later
    4. So the client can track wages
  6. Which access control task does the syllabus include?

    1. Taking fingerprints of visitors
    2. Searching homes near the site
    3. Inspecting baggage and vehicles
    4. Checking drivers' criminal records
  7. What must a guard wear when directing traffic in a parking lot?

    1. A metal badge for authority
    2. Dark clothing to avoid glare
    3. A police-style cap
    4. A reflective vest or cuffs
  8. Before acting on a growing crowd, which pair of factors should a guard weigh?

    1. Time of day and weather forecast
    2. Personal risk and availability of backup
    3. Crowd's age and clothing style
    4. Client's mood and guard's shift length
  9. How should traffic control on private property be carried out?

    1. Courteously, explaining the reasons
    2. Aggressively, to show authority
    3. Silently, using gestures only
    4. Firmly, without any explanation
  10. In an emergency, where else besides company property does the syllabus say guards may control traffic?

    1. Only at the client's home
    2. On public roads
    3. On federal highways only
    4. Only inside the building
  11. Which information does a visitor's pass help a guard to determine?

    1. The visitor's home security code
    2. The visitor's annual income
    3. Whether the visitor must be escorted
    4. The visitor's criminal history
  12. An employee leaves the site carrying a laptop. Who decides what steps are needed to protect the client's property?

    1. The client, with the guard following instructions
    2. The employee carrying the laptop
    3. The guard, based on personal judgment and experience
    4. The local police service
  13. Who should give a guard the rules for removing materials from a new site?

    1. The local police service
    2. The visitors themselves
    3. Any employee who is leaving
    4. The guard's supervisor
  14. What is the purpose of a shift handover procedure?

    1. To transfer your licence for the shift
    2. To update the next guard on shift
    3. To hand in the day's cash receipts
    4. To end the client's contract
  15. A crowd at a private event is becoming unruly and threatens to get out of control. What should the guard consider doing?

    1. Wade in and remove the leaders
    2. Contact the police
    3. Order everyone to go home at once
    4. Leave the post to find the client
  16. What should a completed visitor log sheet record for each person?

    1. Name and times of entry and exit
    2. Name and home address only
    3. Licence plate and insurance details
    4. Phone number and employer only
  17. Most security guard assignments mainly require the guard to do what?

    1. Observe, deter, record and report
    2. Investigate, interview, charge and testify
    3. Arrest, search, detain and charge
    4. Patrol, confront, remove and ban
  18. According to the study guide, what is the role of a security guard?

    1. To protect people, property and information
    2. To investigate crimes for the courts
    3. To punish people who break site rules
    4. To enforce all laws like the police
  19. A crime has been committed on your site and police are on the way. How can you best supplement police efforts?

    1. Start questioning suspects alone
    2. Secure the scene until police arrive
    3. Send witnesses home to save time
    4. Clean up the area for the client
  20. Which crowd control skill does the syllabus list?

    1. Issuing provincial offence tickets
    2. Arresting the crowd's leaders first
    3. Confiscating cameras from the crowd
    4. Creating a barricade or staging area
  21. Why do guards need to know the signs of drug use and withdrawal?

    1. To diagnose and treat addiction
    2. To decide who may be searched
    3. To charge people with drug offences
    4. To handle people safely for all involved
  22. Firefighters arrive at a large warehouse fire on your site. What is a useful role for you?

    1. Ask them to wait for the client
    2. Fight the fire before they unload
    3. Direct them to the best route to the fire
    4. Lock the gates to protect the stock

Duties, access, crowd and traffic control: key rules to remember

Our summary of what the official handbook says on this topic, in our own words. Read it before or after the practice questions above, then check the original chapter. Read the official chapter ↗

Important note

  • Practices vary between companies; know your employer's policies, not only the guide or syllabus.

Duties of a security guard

  • Role: protect people, property and information.
  • Duties include: protecting premises against natural and man-made threats; preventing, detecting and reacting to criminal and quasi-criminal acts against the client's property; working with police and the justice system (e.g. securing crime scenes until police arrive, being a source of information); leading in emergencies and assisting emergency personnel (e.g. directing firefighters to the best route); controlling access (gates, escorts, bag inspection); controlling or restoring order to a crowd; preventing work accidents by reporting hazards.
  • Most tasks: observe, deter, record and report only; physical intervention is the exception.

Access control

  • Log sheet records each person's name and time of entry and exit, so visitors can be located during an emergency or afterwards.
  • A visitor's pass shows whether an escort is needed, who authorized the visit, the visitor's status and their business on site.

Material access

  • Removal of materials (computers, disks, briefcases) is one of the most sensitive tasks.
  • The client decides what steps protect their property; the guard follows those instructions and the access rules/protocols given by the supervisor.

Crowd control

  • On private property a guard may maintain crowd control; if it escalates, police may be needed.
  • Factors to weigh: risk to life/property whether or not action is taken; personal risk to the guard; supervisor or client instructions; risks of leaving the post; availability of backup; urgency; developing tactics/plans.
  • If the crowd threatens to get out of control, contact police.

Traffic control and parking

  • Guards may control traffic on private property (gated entrances, parking lots).
  • Use conventional signals and movements so drivers understand; dress for weather; reflective vests or cuffs must be worn; be courteous and persuasive, explaining reasons.

Basic elements of security

  • Includes escorting people, inspecting baggage and vehicles, contacting the right personnel on a breach, creating a barricade/staging area, locking down a facility, controlling traffic on company property or on public roads in emergencies, hand signals, traffic control equipment, appropriate attire, shift handover (updating the next person on shift).
  • Syllabus lists suggested training hours: Basic Security Procedures 3 hours in class, 5 outside.

Drug effects

  • Guards may meet people under the influence of drugs or alcohol, including people in withdrawal; know signs of substance abuse and effects on behaviour so they can protect themselves and the subject.
  • Syllabus drug categories: cannabinoids, depressants, dissociative anesthetics, hallucinogens, opioids/morphine derivatives, stimulants, inhalants.

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