Ontario Security Guard: Code of Conduct and public complaints

All 17 questions in this test

Every question and its answer choices. The correct answers and explanations appear when you take the test above.

1. Which of these is a ground of discrimination listed in the Code of Conduct?

   1. Hair colour
   2. Height
   3. Favourite sports team
   4. Family status

2. A guard has two beers on a break and returns to the post feeling impaired. Which rule is broken?

   1. Failing to wear the proper uniform
   2. Leaving the post without a radio
   3. Misrepresenting the licence type
   4. Being unfit for duty through alcohol

3. Within what time must a public complaint normally be filed with the Registrar?

   1. Within 30 days of the incident
   2. Within one year of the incident
   3. Within 90 days of the incident
   4. Within 7 days of the incident

4. Which Code of Conduct rule covers a guard who searches a visitor's car without any legal authority?

   1. Avoid using profane language
   2. Refrain from behaviour not authorized by law
   3. Co-operate with police where required
   4. Respect the privacy of client records

5. Which Code of Conduct duty deals directly with physical control of people?

   1. Refrain from exercising unnecessary force
   2. Use force only after a written warning
   3. Use force only with a witness present
   4. Use force whenever a rule is broken

6. Your partner plans to falsify a patrol log and asks you to sign it too. Under the code, what would signing be?

   1. A matter for the client to decide
   2. Aiding another licensee in a breach
   3. Acceptable if the patrol was done
   4. Allowed if no one was harmed

7. Angry at a rival, a guard files a complaint against another licensee that they know is untrue. What has happened?

   1. A normal use of the complaint process
   2. No breach, since complaints are private
   3. A breach of the Code of Conduct
   4. A civil matter only

8. A guard uses the client's patrol vehicle to run personal errands. Which Code of Conduct duty is most directly at stake?

   1. Avoid profane or abusive language
   2. Co-operate with police where required by law
   3. Treat all persons equally
   4. Respect and properly use property and equipment

9. According to the Code of Conduct, how must a guard act while working?

   1. With loyalty only to the client
   2. With honesty and integrity
   3. With speed above all else
   4. With suspicion toward everyone

10. A friend asks you which tenants in the building you guard came home late last night. What should you do?

    1. Share it, since it is not secret
    2. Share it if the friend is a tenant
    3. Share it only with close friends
    4. Keep it confidential

11. A guard swears at a customer who is slow to leave the lobby. What does the Code of Conduct say?

    1. It is a matter for the client only
    2. Swearing is fine if the customer swore first
    3. Profane or abusive language is prohibited
    4. It is allowed after closing hours

12. Which outcome can result from a public complaint against a guard?

    1. Mandatory transfer to another site
    2. Payment of the complainant's legal fees
    3. A warning or revocation of the licence
    4. Automatic promotion of the complainant

13. When does the Code of Conduct require a guard to co-operate with police?

    1. Where it is required by law
    2. Never, guards are independent
    3. Only after a written request
    4. Only when the client agrees

14. Who may file a public complaint against a licensed security guard?

    1. Only a police officer
    2. Only another licensed guard
    3. Any member of the public
    4. Only the guard's employer

15. When may the Registrar decline to deal with a Code of Conduct complaint?

    1. When it was filed by email
    2. When the employer objects to the complaint
    3. When the guard denies it
    4. When it is frivolous or not in good faith

16. A Code of Conduct complaint goes to facilitation and the facilitator recommends remedial instruction. What happens next?

    1. The complaint is dropped automatically
    2. The guard is fined $25,000
    3. The Registrar adds it as a licence condition
    4. The guard is sent to court

17. A loss prevention guard working undercover does not reveal that they are a guard. Does this breach the misrepresentation rule?

    1. No, concealing identity for duties is exempt
    2. Yes, guards must always announce themselves
    3. Yes, unless the manager is present
    4. No, because loss prevention needs no licence