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TICO Certification: Registration requirements and notices

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The registrar serves a notice proposing to revoke an agency's registration. How long does the agency have to request a hearing?

Study reference: TICO study notes from the Travel Industry Act, 2002 and O. Reg. 26/05 (Oct 2026), Ch. 3 Registration — Act ss. 5, 8, 11–14; O. Reg. 26/05 ss. 3–21, 25

All 12 questions in this test

Every original question, with optional answers, explanations and official references. Open an answer to study, or take the test above for instant feedback.

  1. The registrar serves a notice proposing to revoke an agency's registration. How long does the agency have to request a hearing?

    1. 15 days
    2. 5 days
    3. 90 days
    4. 30 days
    Show answer and explanation

    Correct answer: 15 days

    The notice of proposal states that the registrant may request a Licence Appeal Tribunal hearing by mailing or delivering a written request within 15 days after service; otherwise the registrar may carry out the proposal.

    Based on: Act s. 11; checked 2026-10-24

    Official reference ↗

  2. Which condition applies to a travel agent that operates from its home?

    1. The agent must hold a real estate licence
    2. The home must be within 10 km of a TICO office or inspector
    3. A listed business phone separate from the home phone
    4. Customers may never visit the home in person
    Show answer and explanation

    Correct answer: A listed business phone separate from the home phone

    A registrant may operate from a dwelling only if the municipality's zoning permits it, it has a listed business telephone number different from any residential number, and it has made satisfactory arrangements for access to its business records.

    Based on: O. Reg. 26/05 s. 10(2); checked 2026-10-24

    Official reference ↗

  3. Under which names may a registrant carry on business?

    1. Any name at all, as long as it appears on the customer's invoice
    2. Only the legal name of the owner, never a trade name
    3. Its registered name or an acknowledged business name
    4. Any name that suggests TICO has approved the agency
    Show answer and explanation

    Correct answer: Its registered name or an acknowledged business name

    A registrant may use only its registered name or a name registered under the Business Names Act that it notified to and had acknowledged by the registrar, and never a name implying a sponsorship, approval or affiliation it does not have.

    Based on: O. Reg. 26/05 s. 9; checked 2026-10-24

    Official reference ↗

  4. An agency knows it will stop selling travel services next month. What must it do?

    1. Tell its customers, but not the registrar
    2. Give the registrar written notice at least 10 days before it stops
    3. Nothing, as long as all of its customers have already travelled home
    4. Apply to the Licence Appeal Tribunal to close
    Show answer and explanation

    Correct answer: Give the registrar written notice at least 10 days before it stops

    A registrant that knows it will cease to sell travel services at least 10 days ahead must give written notice as soon as practicable and no less than 10 days before, and then send letters with the closing date and where records will be kept.

    Based on: O. Reg. 26/05 s. 18.1; checked 2026-10-24

    Official reference ↗

  5. Which is a ground for the registrar to refuse a travel agent's registration?

    1. The agency's office is outside downtown Toronto
    2. A false statement made in the application
    3. The agency plans to sell only cruise vacations
    4. The owner has never worked in the industry before
    Show answer and explanation

    Correct answer: A false statement made in the application

    Registration may be refused if the applicant cannot reasonably be expected to be financially responsible, if past conduct suggests it will not act lawfully with integrity and honesty, or if a false statement is made in the application.

    Based on: Act s. 8; checked 2026-10-24

    Official reference ↗

  6. An individual applies to register as a travel agent in Ontario. Which requirement applies?

    1. Being at least 18 and a resident of Canada
    2. Having a university degree in tourism
    3. Being a Canadian citizen born in Ontario
    4. Owning the building used as the office
    Show answer and explanation

    Correct answer: Being at least 18 and a resident of Canada

    An individual applicant must be at least 18 years of age and a resident of Canada, and individual registrants must stay resident in Canada.

    Based on: O. Reg. 26/05 s. 5; checked 2026-10-24

    Official reference ↗

  7. Which business relationship is prohibited for a registrant?

    1. Doing business with someone who must be registered but is not
    2. Working with an airline that is not based in Canada
    3. Selling packages from a wholesaler based in another province
    4. Hiring a certified counsellor who works from home
    Show answer and explanation

    Correct answer: Doing business with someone who must be registered but is not

    A registrant shall not carry on business with another person who is required to be registered under the Act but is not.

    Based on: O. Reg. 26/05 s. 20; checked 2026-10-24

    Official reference ↗

  8. A registered travel corporation wants to replace one of its directors. What is required?

    1. Nothing, it is an internal matter
    2. Approval of the Licence Appeal Tribunal
    3. A new $10,000 security deposit
    4. The registrar's consent
    Show answer and explanation

    Correct answer: The registrar's consent

    A change in the officers or directors of a corporation registered as a travel agent or wholesaler may be made only with the registrar's consent. A change of partners creates a new partnership for registration purposes.

    Based on: Act s. 5(1); checked 2026-10-24

    Official reference ↗

  9. After a refusal to register, when may the person apply again?

    1. After two full years, with no other conditions applying
    2. After 30 days, if there is new evidence or changed circumstances
    3. Immediately, as long as a new application fee is paid
    4. Only after the Licence Appeal Tribunal approves a new application
    Show answer and explanation

    Correct answer: After 30 days, if there is new evidence or changed circumstances

    A person whose registration was refused, revoked or not renewed may reapply only after the prescribed 30 days and only if new or other evidence is available or material circumstances have changed.

    Based on: Act s. 14; O. Reg. 26/05 s. 7; checked 2026-10-24

    Official reference ↗

  10. The registrar orders an immediate temporary suspension and the agency requests a hearing. When does the order expire?

    1. Only when the agency's registration is next renewed by the registrar
    2. 30 days after the order is served on the agency
    3. Immediately once the hearing request is mailed
    4. 15 days after the Tribunal receives the request, unless extended
    Show answer and explanation

    Correct answer: 15 days after the Tribunal receives the request, unless extended

    If a hearing is requested, the immediate suspension expires 15 days after the Tribunal receives the written request, unless the hearing has begun and the Tribunal extends it until the hearing ends.

    Based on: Act s. 12; checked 2026-10-24

    Official reference ↗

  11. An agency is moving its office to a new address. When must it notify the registrar?

    1. Only if customers complain
    2. At least five days before the move
    3. Within 30 days after the move
    4. At its next annual renewal
    Show answer and explanation

    Correct answer: At least five days before the move

    Registrants notify the registrar at least five days before a change of office or branch address, a planned change of the office manager, or a change in bank account name, number or institution.

    Based on: O. Reg. 26/05 s. 17(2); checked 2026-10-24

    Official reference ↗

  12. An applicant has not been registered during the past 12 months and no section 25 exemption applies. What initial security is required?

    1. $50,000
    2. $10,000
    3. $5,000
    4. $1,000
    Show answer and explanation

    Correct answer: $10,000

    A person who has not been registered at any time during the previous 12 months must provide $10,000 in security when applying. It is returned after two consecutive annual financial filings if the registrar has no concerns, less any Fund claims paid.

    Based on: O. Reg. 26/05 s. 25; checked 2026-10-24

    Official reference ↗

Registration requirements and notices: key rules to remember

Our summary of what the official handbook says on this topic, in our own words. Read it before or after the practice questions above, then check the original chapter. Read the official chapter ↗

Applying and conditions

  • Individual applicant: Individual applicants must be at least 18 and resident in Canada; individual registrants must remain resident in Canada.
  • Prior debts: Applicants must not owe TICO money or have an unpaid TICO judgment, and must have repaid any Fund claims caused by a past failure, unless acceptable arrangements are made; interested persons must meet the same conditions.
  • Registration expiry: Registration expires on the date shown on the certificate.
  • Reapplication: After a refusal, revocation or refusal to renew, a person may reapply only after 30 days and only with new evidence or materially changed circumstances (Act s. 14; Reg s. 7).

Grounds to refuse

  • Refusal grounds: Refusal if the applicant cannot reasonably be expected to be financially responsible, past conduct suggests it will not carry on business lawfully with integrity and honesty, or a false statement is made in the application (for individuals and corporations, including interested persons).

Proposals and suspension

  • Proposal hearing: The registrar gives written notice of a proposal to refuse, suspend, revoke, add unconsented conditions or refuse a branch office; the person has 15 days to request a Licence Appeal Tribunal hearing, otherwise the registrar may carry it out.
  • Temporary suspension: In the public interest the registrar may order an immediate temporary suspension; if a hearing is requested it expires 15 days after the Tribunal receives the request unless the Tribunal extends it.

Corporate changes

  • Corporate changes: A change of officers or directors of a registered corporation needs the registrar's consent; a change of partners creates a new partnership for registration.

Security for new applicants

  • New applicant security: Unless a statutory exemption applies, a person not registered during the previous 12 months provides $10,000 security. After two consecutive annual filings it is returned within a reasonable time if compliance concerns are resolved, less paid or anticipated attributable Fund claims.

Name, premises, certificate

  • Business names: Business only under the registered name or a Business Names Act name notified to and acknowledged by the registrar; no name implying a sponsorship, approval or affiliation it lacks.
  • Home office: Business in Ontario only from a permanent place of business in Ontario; a home office needs municipal zoning permission, a listed business phone number separate from the home number, and arrangements for access to records.
  • Branch office: Branch offices must be authorized by the registration.
  • Registration certificate: The certificate is kept at the office it was issued for and shown on request; it is returned promptly by registered mail or personal delivery if registration is revoked, suspended or cancelled or the business closes.

Notices

  • Advance notice: At least five days' advance notice to the registrar of a change of office or branch address, of the person managing an office (or immediately if unforeseen), or of bank account name, number or institution.
  • Other changes: Other changes to application information: within five days after.
  • Business closure: Ceasing to sell travel services: written notice at least 10 days before if known, otherwise as soon as practicable, plus a letter with the date and where records will be kept.
  • Unregistered counterparty: Registrants must not do business with anyone who is required to be registered but is not.
  • Financial concern notice: A registrant that stops trading with another registrant because of apparent financial irresponsibility must promptly tell the registrar in writing.

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