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This selection contains 80 original questions from our 144-item bank, with the explained answer key on separate pages. Print it or choose the browser’s PDF option. It is not a copy of the old official manual or a commercial answer sheet.

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1.An agent receives the customer's vouchers from the wholesaler. What must the agent do?
1. Check that the information is correct before passing them on
2. Forward them unopened in order to protect the customer's privacy
3. Keep them until the customer pays a delivery fee
4. Send them to TICO for approval before delivery
2.A trip won in a radio contest is cancelled when the agency fails. Can the winner claim from the Fund?
1. Yes, for the trip's full retail value
2. Yes, if the radio station was a registered agent
3. Yes, but only for the taxes on the prize
4. No, prizes, awards and goodwill trips are excluded
3.Accommodation sold in a flight-and-hotel package is not in the condition represented. What must the customer be offered?
1. A full refund of the package or a comparable package they accept
2. A refund of the hotel nights only, minus taxes and fees
3. A credit note for future travel booked within one year
4. A free seat upgrade on the return flight in place of any refund
4.Which information about registrants must the registrar make available to the public?
1. The commission rates each wholesaler pays each agent
2. The home addresses of every employee of every agency
3. Each registrant's annual financial statements and bank balances
4. Names of those whose registration was revoked in the past two years
5.A registered travel corporation wants to replace one of its directors. What is required?
1. Nothing, it is an internal matter
2. Approval of the Licence Appeal Tribunal
3. A new $10,000 security deposit
4. The registrar's consent
6.Besides transport, what else can trip-completion payments cover?
1. Entertainment and excursions booked at the destination
2. Necessary accommodation and meals until the trip can be completed
3. Replacement luggage and new clothing of the traveller's own choice
4. Compensation for the stress of the cancelled holiday
7.Under O. Reg. 26/05, what does accommodation NOT include?
1. Services for the guest's room
2. Facilities related to the room
3. Meals
4. The room itself
8.Which statement describes attempts under the current TICO Certification Program?
1. One attempt only; rewrites are never allowed
2. A maximum of two attempts in a calendar year
3. Rewrites are allowed, subject to waits and the six-month enrolment period
4. No time limits or waiting periods apply to any attempt
9.An agent charges a counselling fee. When must the customer be told about it?
1. Before counselling or selling to the customer
2. Only if the customer decides not to book
3. After the customer returns from the trip
4. On the final invoice after the trip is booked
10.An agent that bought rooms for resale reimburses customers after the hotel fails. Can it claim from the Fund as an agent?
1. No, an agent that acquired rights for resale cannot claim that way
2. Yes, as long as it files the claim within two years
3. Yes, for the full retail value of the rooms plus its lost commission
4. Yes, but only for the counselling fees it had charged
11.An ad uses an artist's drawing of a hotel pool. What must it do?
1. Get the hotel's written consent from TICO
2. Nothing, since drawings are never considered misleading
3. Use the drawing only in radio ads
4. Depict it accurately and say clearly it is not a photo
12.Where must business records normally be kept?
1. At the principal place of business or an approved place
2. Only in a cloud storage service chosen by the registrar
3. At TICO's office in Mississauga
4. At the home of any employee who has a key
13.A customer paid the agent in full, and the wholesaler sent the agent the customer's documents, but the agent never paid the wholesaler. What must the wholesaler do?
1. Refuse service and refer the customer to TICO
2. Cancel the booking until the customer pays again
3. Still provide the travel services the customer bought
4. Charge the customer the unpaid amount at the hotel check-in
14.A foreign hotel is the failed end supplier, rather than a failed registrant. Does its bankruptcy qualify for standard Fund reimbursement?
1. Yes, but only if the hotel had been booked through a wholesaler in Ontario
2. No, failure of an end supplier other than an airline or cruise line is excluded
3. Only if the customer paid the full price in cash to the travel agency
4. Yes, the Fund covers the failure of any supplier anywhere in the world
15.A cruise line replaces the booked ship with a different ship. What must the registrant do?
1. Offer a refund only if the new ship is smaller
2. Ask TICO to approve the change first
3. Nothing, as long as the itinerary and ports of call stay the same
4. Notify and offer a full refund or acceptable alternative
16.Under Act section 18’s conditional disciplinary framework, what is the stated maximum fine, subject to any lower prescribed amount?
1. $250,000
2. $50,000
3. $5,000
4. $25,000
17.An individual applies to register as a travel agent in Ontario. Which requirement applies?
1. Being at least 18 and a resident of Canada
2. Having a university degree in tourism
3. Being a Canadian citizen born in Ontario
4. Owning the building used as the office
18.What is the normal cap on trip-completion payments for one event?
1. $10 million, as set each year by the Licence Appeal Tribunal
2. $2 million, with up to $5 million more if approved
3. $5,000 in total for all travellers combined
4. $500,000, with no further amounts allowed
19.Which business fits the definition of a travel wholesaler?
1. A souvenir shop at a resort selling local crafts
2. A tour operator that resells travel services through agents
3. A taxi company that drives arriving tourists from the airport
4. A cruise line selling cabins on its own ships
20.How is the TICO certification exam written?
1. Online on a computer, with required software and two-camera proctoring
2. At a college campus during set exam weeks only
3. On paper at a ServiceOntario centre with an invigilator
4. Orally, by phone interview with a TICO inspector
21.A family books a trip to Mexico with a child travelling with one parent. What must the agent advise about before the sale?
1. The child's school attendance rules and records
2. Nothing, because documents are entirely the airline's responsibility
3. Typical documents needed, such as passports and affidavits
4. Mexican income tax rules for Canadian visitors
22.What must a wholesaler have before it sells a supplier's travel services?
1. An agreement with the supplier with all terms in writing
2. A verbal promise from the supplier's regional sales manager
3. A deposit from at least ten customers
4. Approval from the customer's insurance company
23.Which transport details must a written ad for a specific package describe?
1. The principal carrier, class of service and departure and arrival points
2. The seat numbers and meals assigned to each passenger
3. The exact baggage weight allowed for every bag carried
4. The names of the pilots and the aircraft's year of manufacture and model
24.What applies if a registrant wants a second trust account?
1. It needs the registrar's written consent in advance
2. It must close its operating account first
3. It needs the consent of every customer
4. It may open as many as it likes without telling anyone
25.The agency sells trip cancellation insurance. What must the invoice say about it?
1. The customer's medical history
2. The insurer's annual premium income in Ontario
3. Whether or not the customer bought it
4. Nothing, insurance is separate
26.A customer complains the hotel was worse than expected and claims from the Fund. Is the claim eligible?
1. Yes, up to half of the price paid
2. No, claims based on cost, value or quality are excluded
3. Yes, if the customer complains within 30 days of returning
4. Yes, the Fund covers any disappointing trip
27.After a sale, the agent learns of a change that might have affected the customer's decision. What must the agent do?
1. Tell the customer only after the trip ends
2. Report it to TICO and say nothing to the customer
3. Wait to see if the customer notices the change
4. Tell the customer promptly
28.Which step may the registrar take when handling a complaint?
1. Publish the customer's name and complaint online
2. Cancel the customer's trip and keep the deposit
3. Mediate, warn in writing, or refer it to the discipline committee
4. Order the registrant to pay the customer triple damages on the spot
29.An applicant has not been registered during the past 12 months and no section 25 exemption applies. What initial security is required?
1. $50,000
2. $10,000
3. $5,000
4. $1,000
30.Is trip completion covered when the failed party is a foreign hotel (an end supplier)?
1. No, trip completion is not covered for end-supplier failures
2. Yes, trip completion covers every kind of supplier failure
3. Yes, but only for trips that began in Ontario
4. Yes, if the hotel failure lasted more than 48 hours
31.The Act contains unproclaimed 2017 amendments renaming roles as travel seller and travel salesperson. What terms apply today?
1. Travel retailer and travel broker, in force since 2020
2. Travel counsellor and tour operator, in force since 2026
3. Travel seller and travel salesperson, which have been in force since 2018
4. Travel agent and travel wholesaler; the changes are not in force
32.What does passing the TICO certification exam allow you to do?
1. Open and run your own travel agency without registering
2. Sell travel services to Ontario consumers from any country
3. Sell travel or give travel advice for a TICO-registered agency
4. Act as a travel insurance agent without another licence
33.When must a travel agent give the customer the disclosures required by section 36?
1. Within seven days after the booking
2. After the customer has paid the final balance owing
3. Before the agreement and before taking any payment
4. Only at the airport check-in counter
34.An agent booked a trip on credit and the customer never paid. Can the agent claim from the Fund?
1. Yes, for the full price of the trip
2. No, the customer must have paid through it
3. Yes, but only half of the price
4. Yes, if the trip was cancelled by TICO itself
35.After a false advertising order, for what maximum period can TICO's registrar require ads to be pre-approved?
1. 90 days
2. 30 days
3. One year
4. Two years
36.For which purpose may a registrant withdraw money from its trust account?
1. To pay the agency's rent while it waits for supplier commissions
2. To lend money to a customer for a future booking
3. To pay the supplier of the travel services the money was for
4. To cover the owner's salary during a slow month
37.The contract permits price increases. Which statement must the invoice include?
1. Prices may rise by any amount at all until departure
2. No rise after full payment; refund right above 7%, excluding specified tax rises
3. Customers must accept every increase caused by fuel costs
4. Increases over 15% must first be approved by TICO
38.Which amount is never reimbursed by the Fund?
1. Counselling fees paid to a travel agent
2. A final payment for a tour that never ran
3. The deposit paid for a cancelled package
4. Money for a cruise when the cruise line failed
39.A flight is delayed 26 hours because of a hurricane. Does the specific 24-hour trigger in Regulation section 40(1)1 apply?
1. Yes, but only for flights outside Canada
2. No, weather is an excluded reason
3. Only if the customer bought insurance
4. Yes, any delay over 24 hours requires it
40.When is an officer or director guilty of an offence committed by a travel corporation?
1. Only if they own more than half of the shares
2. Never; only the corporation can be charged
3. Only if they personally signed the false document
4. If they failed to take reasonable care to prevent it
41.Which is a ground for the registrar to refuse a travel agent's registration?
1. The agency's office is outside downtown Toronto
2. A false statement made in the application
3. The agency plans to sell only cruise vacations
4. The owner has never worked in the industry before
42.An otherwise eligible stranded traveller prefers to go home. What return-cost condition applies to trip-completion reimbursement?
1. If it costs no more than going to the final destination
2. Only if a doctor certifies that the traveller is too ill
3. Only if the traveller is over 65 years old
4. Never; only onward travel can be paid
43.Under the Act, what are travel services?
1. Any product sold to a person who lives outside Ontario
2. Transportation or lodging for travellers, and related services
3. Restaurant meals, museum passes and theatre tickets bought by tourists
4. Only international flights booked through an agency
44.What is the fee for the TICO Certification Program announced in 2026?
1. $500
2. $150
3. $35
4. $50
45.What must the agent tell a customer about living standards at a foreign destination?
1. They never affect the accommodation offered
2. They are always equal to Canadian standards
3. They may differ from those in Canada
4. They are guaranteed by the travel wholesaler
46.A customer received none of the travel services paid for. What must the registrant pay the customer?
1. Twice the commission it earned, as a penalty
2. Only the counselling fee, not the commissions
3. Nothing, because commissions are always earned once a booking is made
4. All commissions and pay it received, except counselling fees
47.Which price statement is NOT allowed in a travel ad?
1. "Prices in Canadian dollars"
2. "Was $1,899, now $1,499"
3. "$1,499 per person, all taxes included"
4. "More information from your travel agent"
48.What must every registrant file with the registrar each fiscal year?
1. A list of every customer it booked during the past year
2. Financial documents of the type set by its sales in Ontario
3. A new $10,000 security deposit
4. Copies of every supplier contract it signed
49.What must a wholesaler's statement to a travel agent show?
1. The agent's commission rate with every other wholesaler it uses
2. The wholesaler's profit margin on each booking
3. The payment terms, amount paid and each traveller's destination
4. The names of all customers of the wholesaler that week
50.The board refuses a customer's claim. How long does the customer have to request a Licence Appeal Tribunal hearing?
1. 15 days after being served with the decision
2. 90 days after the trip's planned return date
3. 30 days after the date of the claim
4. One year after the registrant failed
51.The resort in a package is changed to a different hotel of a lower standard. What must happen?
1. Only an apology letter from the wholesaler
2. A partial refund of 10 per cent of the hotel portion of the cost
3. Notice and a full refund or acceptable alternative offer
4. Nothing, if the new hotel is in the same city
52.Within what time must a prosecution under the Travel Industry Act be started?
1. Two years after the director first knew the facts
2. Six months after the customer's trip
3. Five years after the booking was made
4. There is no time limit at all for these prosecutions
53.Under which names may a registrant carry on business?
1. Any name at all, as long as it appears on the customer's invoice
2. Only the legal name of the owner, never a trade name
3. Its registered name or an acknowledged business name
4. Any name that suggests TICO has approved the agency
54.When may the director direct the Fund to pay for a traveller's immediate departure?
1. Only if the traveller is a registered travel agent travelling on business
2. Whenever a traveller misses a flight because of traffic on the way to the airport
3. When they were stopped through no fault of their own and suffering must be eased
4. When a traveller wants to leave earlier than the date originally booked
55.Under the Travel Industry Act, what is a travel agent?
1. An airline that sells seats on its own scheduled flights
2. A person who owns a hotel and rents its own rooms to visiting tourists
3. Any person who travels for business more than 30 days a year
4. Someone who sells consumers travel services supplied by others
56.What changed in TICO's education program on January 5, 2026?
1. The exam was moved from online to in-person test centres only
2. Two levels merged into one e-learning program and one exam
3. Certification became optional for home-based travel agents
4. The program was replaced by a college diploma requirement
57.A cruise has extra terms in the cruise line's contract. What must the agent do?
1. Refer to those conditions and tell the customer where to review them
2. Read every term aloud word for word before the sale
3. Hide them, since only the cruise line's own staff are allowed to explain them
4. Ignore them, as cruise contracts are outside TICO's rules
58.A customer is entitled to repayment and the exception in Act section 25(2) does not apply. What is an agent or wholesaler’s liability?
1. Only TICO, through the Compensation Fund in every case
2. Each agent and wholesaler that got the money, up to what it got
3. Only the airline or hotel that was to provide the service
4. Only the agency that took the booking, whatever amount it actually kept
59.An ad shows prices without naming a currency. Which currency is it taken to be in?
1. Canadian dollars
2. US dollars
3. Euros
4. The destination's currency
60.An agency follows the section 27 trust-account model. How must it hold customer money received for travel services?
1. In the owner's personal savings account until the day of departure
2. In cash in a locked safe at the agency's office
3. In any business account, mixed with operating funds
4. In trust, in a designated Travel Industry Act trust account
61.An agent paid the wholesaler 30 days before departure. By when must the wholesaler send the tickets and documents?
1. At least 30 days before departure in every single case
2. On the morning of departure at the airport
3. At least 14 days before departure, unless told otherwise
4. At least 48 hours before departure
62.The board asks a claimant for more documents. What happens if they are not sent within 12 months?
1. The claim is sent to the Licence Appeal Tribunal
2. The claim is paid automatically at half of its value
3. Nothing; there is no deadline for documents
4. The claim is treated as abandoned unless that would be unfair
63.A contract permits increases and the traveller has not paid in full. Above what cumulative increase, excluding the specified sales-tax increases, does section 40 require a refund-or-alternative offer?
1. 5 per cent
2. 10 per cent
3. 15 per cent
4. 7 per cent
64.When a registrant is convicted of an offence, what extra order may the court make?
1. An order transferring its customers to TICO
2. An order closing every agency in the same city
3. An order to pay compensation or make restitution
4. An order requiring a new TICO exam for all staff
65.An agency knows it will stop selling travel services next month. What must it do?
1. Tell its customers, but not the registrar
2. Give the registrar written notice at least 10 days before it stops
3. Nothing, as long as all of its customers have already travelled home
4. Apply to the Licence Appeal Tribunal to close
66.Which condition must a stranded traveller meet to be reimbursed for trip completion?
1. Book the most expensive flight home that is available
2. Make every reasonable effort to get comparable services
3. Wait at the airport until TICO staff arrive
4. Pay for everything only in cash
67.For the exemption, what is a one-day tour?
1. Any tour that costs less than $500 per person, including any hotel nights
2. A tour that stays within 100 kilometres of the departure point
3. A tour sold on the same day it departs from Ontario
4. One that returns to its start within 24 hours, with no lodging
68.Before selling, what must a travel agent disclose about itself to the customer?
1. Its owner's home address and personal mobile phone number
2. Its business name, address and phone, and any relevant link to a registrant
3. Its annual sales volume and the commission it earns from each of its suppliers
4. The names of all its other customers travelling on the same dates
69.Which information must the agent disclose before the sale?
1. The hotel manager's personal phone number and home address
2. The names of other customers booked on the same flight and hotel
3. The total price, travel dates and a fair description of the services
4. The agent's commission and the supplier's profit margin on the trip
70.Why does the law require customer money to be held in trust?
1. To let the agency earn interest that it keeps for itself
2. To protect customers until the supplier is paid or refunds made
3. To make it easier for the agency to pay its staff weekly
4. To give TICO an automatic share of every booking
71.What does the law say about false, misleading or deceptive statements in travel advertising?
1. They are allowed in social media posts only
2. Registrants must not make them in any ad or material
3. They are allowed if the ad runs for less than one week
4. They are allowed if the supplier wrote the text
72.An agency uses a section 27 trust account. How soon must money it receives for travel services be deposited?
1. Within two banking days after it is received
2. Only when the supplier sends an invoice
3. Within 30 days, at the end of each calendar month
4. Before the customer's date of departure
73.For a trip outside Canada, which advice from section 36 must also be recorded on the invoice?
1. The exchange rate on the day the trip was booked
2. The customer's preferred seat and meal choices on each of the flights
3. The information about travel documents and entry given to the customer
4. A list of restaurants the agent recommends at the destination
74.Which registrants must participate in the Travel Industry Compensation Fund?
1. Only tour operators that sell packages abroad
2. Only registrants that choose to join it
3. Only agencies with over $2 million in sales
4. Every registrant
75.When a registrant offers a refund or alternative under section 40, what must it note in its file?
1. Only the customer's final decision, with no date
2. Nothing, because a verbal offer is enough
3. What was said, the date, the method and the customer's choice
4. The supplier's explanation and nothing at all about the customer
76.Which part of a home-based agent's premises may a TICO inspector NOT enter without more authority?
1. The computer used for bookings
2. The part used as a dwelling
3. The business office area
4. The place where records are kept
77.After a refusal to register, when may the person apply again?
1. After two full years, with no other conditions applying
2. After 30 days, if there is new evidence or changed circumstances
3. Immediately, as long as a new application fee is paid
4. Only after the Licence Appeal Tribunal approves a new application
78.TICO arranges a rescue flight for stranded travellers, but one traveller books a different flight instead. What is the risk?
1. Their own costs may not be repaid if TICO's plan was practical
2. Their travel agent will lose its TICO registration
3. They must repay the whole cost of TICO's rescue flight
4. Their passport will be cancelled by the Government of Canada for a year
79.Which seller may qualify for an exemption if it does not otherwise act as a travel agent or wholesaler?
1. A website selling cruises to Ontario consumers
2. A tour operator selling European bus tours
3. A home-based agent selling Caribbean packages
4. A business that sells one-day tours
80.Under the office-supervision wording in section 15(2.1), when must an employed supervisor obtain the required supervisor/manager certification?
1. Never, if they have five years of sales experience
2. Before their first day in the manager role
3. Within two years, at the agency's next renewal
4. Within six months of starting as supervisor/manager

Answer key with explanations

1. A — Check that the information is correct before passing them on
On receiving tickets, vouchers, itineraries or other documents, the travel agent must ensure the information is correct before giving them to the customer.
Invoices and travel documents · Based on: O. Reg. 26/05 s. 42; checked 2026-10-24
2. D — No, prizes, awards and goodwill trips are excluded
Travel services that were to be received as a prize, award or goodwill gesture are not reimbursed by the Fund.
Compensation Fund claims · Based on: O. Reg. 26/05 s. 57(3) para 5; checked 2026-10-24
3. A — A full refund of the package or a comparable package they accept
If accommodation sold as part of a package with transportation is not as represented, the registrant offers a full and immediate refund of the whole package, including fees and taxes, or a comparable alternate package acceptable to the customer.
Changes, refunds and alternatives · Based on: O. Reg. 26/05 s. 39(2)(a); checked 2026-10-24
4. D — Names of those whose registration was revoked in the past two years
The registrar publishes registrants' names and status, conditions, business contact details, names of those revoked in the previous two years, registrants charged by TICO and false advertising orders; financial information is not published.
Complaints, inspections and offences · Based on: O. Reg. 26/05 s. 48; checked 2026-10-24
5. D — The registrar's consent
A change in the officers or directors of a corporation registered as a travel agent or wholesaler may be made only with the registrar's consent. A change of partners creates a new partnership for registration purposes.
Registration requirements and notices · Based on: Act s. 5(1); checked 2026-10-24
6. B — Necessary accommodation and meals until the trip can be completed
Trip-completion payments can cover the cost of necessary accommodation and meals before the trip can be completed, along with transport and costs of accessing money.
Fund limits, trip completion and major events · Based on: O. Reg. 26/05 s. 69(1)(b); checked 2026-10-24
7. C — Meals
Accommodation means any room used for lodging, including related facilities and services for the traveller, but it does not include meals.
TICO, the Act and who must register · Based on: O. Reg. 26/05 s. 1 — Accommodation; checked 2026-10-24
8. C — Rewrites are allowed, subject to waits and the six-month enrolment period
Oliver's allows rewrites, but all attempts must be passed within six months of enrolment; otherwise re-enrolment is required. Waits are 24 hours before the first rewrite, five days before the second, and thirty days before later rewrites. Each rewrite costs $50.
Certification and office staffing · Based on: Oliver Solutions — TICO program FAQ, current exam/attempt requirements; checked 2026-10-24
9. A — Before counselling or selling to the customer
A travel agent who charges a counselling fee or service charge must inform the customer of it, and whether any part is refundable, before counselling or selling travel services.
Disclosure before the sale · Based on: O. Reg. 26/05 s. 44; checked 2026-10-24
10. A — No, an agent that acquired rights for resale cannot claim that way
The travel agent reimbursement provisions do not apply if the agent had acquired the right to the travel services for resale; that registrant has its own duty to the customer under section 46.
Resale, supplier failure and liability · Based on: O. Reg. 26/05 ss. 58(2), 46; checked 2026-10-24
11. D — Depict it accurately and say clearly it is not a photo
A picture that is not a photograph must accurately depict what is represented and the ad must clearly say it is not a photograph; a photograph must be accurate and identified as a photograph of the thing advertised.
Advertising and representations · Based on: O. Reg. 26/05 s. 35; checked 2026-10-24
12. A — At the principal place of business or an approved place
Business records are kept at the registrant's principal place of business, or at another place the registrar approves in writing.
Financial requirements, trust accounts and records · Based on: O. Reg. 26/05 s. 29(1); checked 2026-10-24
13. C — Still provide the travel services the customer bought
A wholesaler may not refuse to provide services the customer paid the agent for if it has already given the agent tickets or documents for the customer, despite the agent's failure to pay.
Invoices and travel documents · Based on: O. Reg. 26/05 s. 43; checked 2026-10-24
14. B — No, failure of an end supplier other than an airline or cruise line is excluded
Section 57(3)1 excludes non-provision caused by failure of an end supplier other than an airline or cruise line. An intermediary acquiring rights for resale may separately owe remedies under section 46. The Fund exclusion does not automatically erase other duties or insurance rights.
Compensation Fund claims · Based on: O. Reg. 26/05 s. 57(3) para 1; checked 2026-10-24
15. D — Notify and offer a full refund or acceptable alternative
Substitution of a different cruise ship is one of the events that requires prompt notice and an offer of a full and immediate refund or comparable alternate travel services acceptable to the customer.
Changes, refunds and alternatives · Based on: O. Reg. 26/05 s. 40(1) para 2; checked 2026-10-24
16. D — $25,000
Section 18 provides for a committee and a finding of non-compliance with a ministerial code before its orders apply. Its stated fine maximum is $25,000, or a lower prescribed amount. This question concerns the statutory framework; it does not claim that a particular current code, committee or proceeding has been established.
Complaints, inspections and offences · Based on: Act s. 18; checked 2026-10-24
17. A — Being at least 18 and a resident of Canada
An individual applicant must be at least 18 years of age and a resident of Canada, and individual registrants must stay resident in Canada.
Registration requirements and notices · Based on: O. Reg. 26/05 s. 5; checked 2026-10-24
18. B — $2 million, with up to $5 million more if approved
Trip-completion payments are capped at $2 million per event; the director may, with board approval, authorize additional payments of up to $5 million, which come out of the $5 million reimbursement cap and take priority.
Fund limits, trip completion and major events · Based on: O. Reg. 26/05 s. 66 paras 3–4; checked 2026-10-24
19. B — A tour operator that resells travel services through agents
A travel wholesaler acquires rights to travel services to resell to travel agents, or deals with agents and wholesalers to sell services provided by others — commonly called a tour operator.
TICO, the Act and who must register · Based on: Act s. 1 — Travel wholesaler; checked 2026-10-24
20. A — Online on a computer, with required software and two-camera proctoring
The provider currently requires a computer, Safe Exam Browser, a webcam and a smartphone camera activated by QR code. A webcam alone is insufficient. Review the provider's current system requirements before the paid official exam; this free practice site does not use proctoring or cameras.
Certification and office staffing · Based on: Oliver Solutions — TICO program FAQ, current exam/attempt requirements; checked 2026-10-24
21. C — Typical documents needed, such as passports and affidavits
For proposed travel outside Canada, explain typical documents for each traveller, such as passports, visas and affidavits. A particular destination may impose further rules; this question does not claim that an affidavit is mandatory for every one-parent trip.
Disclosure before the sale · Based on: O. Reg. 26/05 s. 36(e)(i); checked 2026-10-24
22. A — An agreement with the supplier with all terms in writing
A wholesaler (or an agent that acquires rights to travel services for resale) may sell travel services only if it has an agreement with the supplier with all terms set out in writing.
Resale, supplier failure and liability · Based on: O. Reg. 26/05 s. 45; checked 2026-10-24
23. A — The principal carrier, class of service and departure and arrival points
A fair and accurate description includes details of transportation — the name of the principal carrier, the class of service and all departure and arrival points — and details of any accommodation.
Advertising and representations · Based on: O. Reg. 26/05 s. 34(1); checked 2026-10-24
24. A — It needs the registrar's written consent in advance
No registrant may keep more than one trust account without the registrar's written consent obtained in advance, and copies of trust agreements and changes go to the registrar within five days.
Financial requirements, trust accounts and records · Based on: O. Reg. 26/05 s. 27(4)–(5); checked 2026-10-24
25. C — Whether or not the customer bought it
When the agent sells the insurance, the invoice records whether the customer purchased it. When the agent does not sell that insurance, section 38(1)(h.1) instead requires a statement of whether the customer was advised of its availability. The distinction concerns what the agency sells, not simply whether this customer bought a policy.
Invoices and travel documents · Based on: O. Reg. 26/05 s. 38(1)(h); checked 2026-10-24
26. B — No, claims based on cost, value or quality are excluded
Claims based on the cost, value or quality of delivered services are excluded. The Fund concerns eligible paid-but-unprovided services following the failure of a registrant or specified airline/cruise supplier, with other statutory conditions and exclusions.
Compensation Fund claims · Based on: O. Reg. 26/05 s. 57(3) para 9; checked 2026-10-24
27. D — Tell the customer promptly
If, after purchase, a registrant learns of a change to any matter in a representation that might have affected the decision to buy, it must promptly advise the customer.
Changes, refunds and alternatives · Based on: O. Reg. 26/05 s. 37; checked 2026-10-24
28. C — Mediate, warn in writing, or refer it to the discipline committee
In handling complaints, the registrar may attempt to mediate or resolve them, give a written warning, refer the matter to the discipline committee, propose action against the registration, or take other action under the Act.
Complaints, inspections and offences · Based on: Act s. 16(4); checked 2026-10-24
29. B — $10,000
A person who has not been registered at any time during the previous 12 months must provide $10,000 in security when applying. It is returned after two consecutive annual financial filings if the registrar has no concerns, less any Fund claims paid.
Registration requirements and notices · Based on: O. Reg. 26/05 s. 25; checked 2026-10-24
30. A — No, trip completion is not covered for end-supplier failures
Trip-completion reimbursement does not apply where travel services were not provided because an end supplier became bankrupt, insolvent or ceased business; it applies to failures of registrants.
Fund limits, trip completion and major events · Based on: O. Reg. 26/05 s. 57.1(3)(c); checked 2026-10-24
31. D — Travel agent and travel wholesaler; the changes are not in force
The definitions of travel seller and travel salesperson will take effect only on a day named by proclamation. Until then the in-force Act still uses travel agent and travel wholesaler.
TICO, the Act and who must register · Based on: Act s. 1 — 2017 amendments; checked 2026-10-24
32. C — Sell travel or give travel advice for a TICO-registered agency
Passing allows you to sell travel services or provide travel advice to the public on behalf of a TICO-registered Ontario travel agency. Opening your own business still requires registering it with TICO.
Certification and office staffing · Based on: Oliver Solutions — TICO program FAQ, current exam/attempt requirements; checked 2026-10-24
33. C — Before the agreement and before taking any payment
Section 36 disclosures must be made before entering into an agreement with the customer and before taking payment or credit card information.
Disclosure before the sale · Based on: O. Reg. 26/05 s. 36; checked 2026-10-24
34. B — No, the customer must have paid through it
A travel agent is not entitled to reimbursement unless the customer paid for the travel services to or through the agent and the agent passed the payment on to a wholesaler or end supplier.
Resale, supplier failure and liability · Based on: O. Reg. 26/05 s. 63; checked 2026-10-24
35. A — 90 days
For the Travel Industry Act, the prescribed period for pre-approval of advertising after a false advertising order is 90 days.
Advertising and representations · Based on: O. Reg. 26/05 s. 49; checked 2026-10-24
36. C — To pay the supplier of the travel services the money was for
Trust money may be paid out only to the supplier of the travel services it was received for, as a refund to a customer, or — after the supplier is paid in full — as the registrant's commission.
Financial requirements, trust accounts and records · Based on: O. Reg. 26/05 s. 27(6); checked 2026-10-24
37. B — No rise after full payment; refund right above 7%, excluding specified tax rises
If the contract permits price increases, the invoice must state that no increase is permitted after full payment and that the customer may cancel for a full refund if cumulative increases exceed 7%, excluding increases in retail sales tax or federal goods and services tax.
Invoices and travel documents · Based on: O. Reg. 26/05 s. 38(1)(j); checked 2026-10-24
38. A — Counselling fees paid to a travel agent
The Fund does not reimburse counselling fees paid to a travel agent, insurance premiums, prizes or goodwill trips, consequential damages or claims about the quality of services.
Compensation Fund claims · Based on: O. Reg. 26/05 s. 57(3) para 4; checked 2026-10-24
39. B — No, weather is an excluded reason
Weather is one of the exceptions to this particular 24-hour departure-change trigger, along with mechanical problems, safety, labour disputes and force majeure. That does not decide rights under other contract terms, insurance or air-passenger rules; it is not a statement that weather delays can never lead to a refund.
Changes, refunds and alternatives · Based on: O. Reg. 26/05 s. 40(2); checked 2026-10-24
40. D — If they failed to take reasonable care to prevent it
An officer or director of a corporation is guilty of an offence if he or she fails to take reasonable care to prevent the corporation from committing an offence.
Complaints, inspections and offences · Based on: Act s. 31(2); checked 2026-10-24
41. B — A false statement made in the application
Registration may be refused if the applicant cannot reasonably be expected to be financially responsible, if past conduct suggests it will not act lawfully with integrity and honesty, or if a false statement is made in the application.
Registration requirements and notices · Based on: Act s. 8; checked 2026-10-24
42. A — If it costs no more than going to the final destination
Returning the traveller home is covered if that is their preference and can be done for a cost that does not exceed the cost of bringing them to the final destination.
Fund limits, trip completion and major events · Based on: O. Reg. 26/05 s. 57.1(2) para 1(ii); checked 2026-10-24
43. B — Transportation or lodging for travellers, and related services
Travel services are transportation or sleeping accommodation for a traveller, tourist or sightseer, or other services combined with that transportation or accommodation.
TICO, the Act and who must register · Based on: Act s. 1 — Travel services; checked 2026-10-24
44. B — $150
The new program costs $150, including one exam attempt. Its rewrite fee is $50. Old $35/$50 enrolment prices do not apply to new registrations; some eligible legacy rewrites continue under the separate transition deadlines in 2026.
Certification and office staffing · Based on: TICO — Current Certification Program and transition FAQ; checked 2026-10-24
45. C — They may differ from those in Canada
The agent must advise that living standards and practices, and standards for utilities, services and accommodation, at the destination may differ from those in Canada.
Disclosure before the sale · Based on: O. Reg. 26/05 s. 36(e)(iii); checked 2026-10-24
46. D — All commissions and pay it received, except counselling fees
If the customer received none of the travel services, the registrant pays the customer all commissions and other remuneration it received for them, except counselling fees, unless the Fund already paid that amount.
Resale, supplier failure and liability · Based on: O. Reg. 26/05 s. 64; checked 2026-10-24
47. B — "Was $1,899, now $1,499"
A representation shall not refer to a previous price for travel services. Total prices, the currency and a note that more information is available from a travel agent are allowed or required.
Advertising and representations · Based on: O. Reg. 26/05 s. 33(6); checked 2026-10-24
48. B — Financial documents of the type set by its sales in Ontario
Every registrant files the financial documents required by the regulation for each fiscal year; the type depends on its sales in Ontario during the previous fiscal year.
Financial requirements, trust accounts and records · Based on: O. Reg. 26/05 s. 22; checked 2026-10-24
49. C — The payment terms, amount paid and each traveller's destination
A wholesaler's statement to the agent sets out the agent's name and address, payment terms and amount paid, each traveller's name and their destination and, if relevant, departure date.
Invoices and travel documents · Based on: O. Reg. 26/05 s. 38(2); checked 2026-10-24
50. A — 15 days after being served with the decision
A claimant may request a hearing by mailing or delivering a written request to the registrar, TICO and the Tribunal within 15 days after being served; otherwise the board's decision becomes final.
Compensation Fund claims · Based on: O. Reg. 26/05 s. 71; checked 2026-10-24
51. C — Notice and a full refund or acceptable alternative offer
A change of accommodation, or of its standard, requires prompt notice and an offer of a full and immediate refund or comparable alternate services acceptable to the customer.
Changes, refunds and alternatives · Based on: O. Reg. 26/05 s. 40(1) para 3; checked 2026-10-24
52. A — Two years after the director first knew the facts
No proceeding may be commenced more than two years after the facts on which it is based first came to the knowledge of the director.
Complaints, inspections and offences · Based on: Act s. 31(4); checked 2026-10-24
53. C — Its registered name or an acknowledged business name
A registrant may use only its registered name or a name registered under the Business Names Act that it notified to and had acknowledged by the registrar, and never a name implying a sponsorship, approval or affiliation it does not have.
Registration requirements and notices · Based on: O. Reg. 26/05 s. 9; checked 2026-10-24
54. C — When they were stopped through no fault of their own and suffering must be eased
The director may direct payments for immediate departure if the traveller was preparing to leave and was prevented through no fault of their own, immediate payment is needed to alleviate suffering, and the customer would likely be eligible for reimbursement.
Fund limits, trip completion and major events · Based on: O. Reg. 26/05 s. 68; checked 2026-10-24
55. D — Someone who sells consumers travel services supplied by others
A travel agent sells, to consumers, travel services provided by another person. End suppliers selling their own services, such as hotels and airlines, are not travel agents for that activity.
TICO, the Act and who must register · Based on: Act s. 1 — Travel agent; checked 2026-10-24
56. B — Two levels merged into one e-learning program and one exam
On January 5, 2026 the Education Standards Program became the TICO Certification Program: interactive e-learning replaced the static manual, and the Travel Counsellor and Supervisor/Manager levels became a single learning experience and exam.
Certification and office staffing · Based on: TICO — Current Certification Program and transition FAQ; checked 2026-10-24
57. A — Refer to those conditions and tell the customer where to review them
The agent must refer to any other conditions that relate to the transaction and the travel services and advise the customer where those conditions may be reviewed.
Disclosure before the sale · Based on: O. Reg. 26/05 s. 36(f); checked 2026-10-24
58. B — Each agent and wholesaler that got the money, up to what it got
Section 25(1) makes a recipient jointly and severally liable up to the amount it received. Subsection (2) provides an exception where the money was properly disbursed, dealings were in good faith and at arm’s length, and the other party was not breaching a registration requirement. Do not assume every recipient always remains liable.
Resale, supplier failure and liability · Based on: Act s. 25; checked 2026-10-24
59. A — Canadian dollars
Prices in a representation must be in Canadian currency unless the ad clearly, prominently and comprehensibly indicates a different currency.
Advertising and representations · Based on: O. Reg. 26/05 s. 33(7); checked 2026-10-24
60. D — In trust, in a designated Travel Industry Act trust account
Under section 27, qualifying money actually received from customers is held in trust in an account designated as a Travel Industry Act trust account. Section 28 provides a distinct security alternative for qualifying established registrants; this is not permission to mix trust receipts with operating money.
Financial requirements, trust accounts and records · Based on: O. Reg. 26/05 s. 27(1)–(2); checked 2026-10-24
61. C — At least 14 days before departure, unless told otherwise
If the agent pays the wholesaler 21 or more days before departure, the wholesaler forwards tickets, vouchers, itinerary and other documents at least 14 days before departure, unless the agent or customer directs otherwise.
Invoices and travel documents · Based on: O. Reg. 26/05 s. 41; checked 2026-10-24
62. D — The claim is treated as abandoned unless that would be unfair
If requested additional documents or information are not provided within 12 months, the claim is treated as abandoned, unless the board is satisfied that would not be fair.
Compensation Fund claims · Based on: O. Reg. 26/05 s. 61(3); checked 2026-10-24
63. D — 7 per cent
The trigger is more than 7%, excluding the specified retail sales tax or federal GST increases. Exactly 7% does not meet this particular trigger. Other grounds may still require an offer, and a permitted-increase contract does not permit an increase after full payment.
Changes, refunds and alternatives · Based on: O. Reg. 26/05 s. 40(1) para 4; checked 2026-10-24
64. C — An order to pay compensation or make restitution
In addition to any other penalty, the court that convicts a person may order them to pay compensation or make restitution.
Complaints, inspections and offences · Based on: Act s. 32; checked 2026-10-24
65. B — Give the registrar written notice at least 10 days before it stops
A registrant that knows it will cease to sell travel services at least 10 days ahead must give written notice as soon as practicable and no less than 10 days before, and then send letters with the closing date and where records will be kept.
Registration requirements and notices · Based on: O. Reg. 26/05 s. 18.1; checked 2026-10-24
66. B — Make every reasonable effort to get comparable services
Section 57.1 requires every reasonable effort to obtain comparable services and travel as close as reasonably possible to the original date. In addition, ignoring notified director-arranged travel when using it was reasonably practicable can exclude reimbursement. These are part of the conditions, not a guarantee of payment.
Fund limits, trip completion and major events · Based on: O. Reg. 26/05 s. 57.1(3); checked 2026-10-24
67. D — One that returns to its start within 24 hours, with no lodging
A one-day tour starts and ends at the same departure point within a 24-hour period and includes travel services other than accommodation.
TICO, the Act and who must register · Based on: O. Reg. 26/05 s. 2(3) — One-day tour; checked 2026-10-24
68. B — Its business name, address and phone, and any relevant link to a registrant
A travel agent may not sell or offer travel services unless it discloses the name it does business under, its address and business telephone number, and any connection with another registrant relevant to the sale.
Certification and office staffing · Based on: O. Reg. 26/05 s. 12(1)(b)–(c); checked 2026-10-24
69. C — The total price, travel dates and a fair description of the services
Before the sale the agent discloses the total price, the travel dates and a fair and accurate description of the travel services to be provided.
Disclosure before the sale · Based on: O. Reg. 26/05 s. 36(b); checked 2026-10-24
70. B — To protect customers until the supplier is paid or refunds made
Customer money is held in trust and can only go to the supplier, back to the customer, or to the agent's commission after the supplier is paid, which protects customers' payments.
Resale, supplier failure and liability · Based on: Act s. 25; O. Reg. 26/05 s. 27; checked 2026-10-24
71. B — Registrants must not make them in any ad or material
No registrant may make false, misleading or deceptive statements in any advertisement, circular, pamphlet or material published by any means relating to travel services.
Advertising and representations · Based on: Act s. 28; O. Reg. 26/05 s. 32; checked 2026-10-24
72. A — Within two banking days after it is received
All money received from customers for travel services must be deposited into the trust account within two banking days after receipt.
Financial requirements, trust accounts and records · Based on: O. Reg. 26/05 s. 27(3); checked 2026-10-24
73. C — The information about travel documents and entry given to the customer
The invoice must include the information given under clause 36(e): typical travel documents, that entry may be refused, and that standards at the destination may differ from Canada's.
Invoices and travel documents · Based on: O. Reg. 26/05 s. 38(1)(k); checked 2026-10-24
74. D — Every registrant
Every registrant must participate in the Fund; TICO's board administers it and holds the money in trust for approved claimants.
Compensation Fund claims · Based on: O. Reg. 26/05 s. 50; checked 2026-10-24
75. C — What was said, the date, the method and the customer's choice
Registrants keep a file and note what information was communicated, the date, the method of communication and the customer's choice; these files are kept as business records.
Changes, refunds and alternatives · Based on: O. Reg. 26/05 s. 40(3); checked 2026-10-24
76. B — The part used as a dwelling
The registrar or a designate may enter and inspect business premises at any reasonable time, other than any part used as a dwelling, with free access to relevant money, documents, records and data systems.
Complaints, inspections and offences · Based on: Act s. 17; checked 2026-10-24
77. B — After 30 days, if there is new evidence or changed circumstances
A person whose registration was refused, revoked or not renewed may reapply only after the prescribed 30 days and only if new or other evidence is available or material circumstances have changed.
Registration requirements and notices · Based on: Act s. 14; O. Reg. 26/05 s. 7; checked 2026-10-24
78. A — Their own costs may not be repaid if TICO's plan was practical
Trip-completion costs are not reimbursed if the traveller was told of arrangements made through Fund payments directed by the director and did not use them although it was reasonably practicable to do so.
Fund limits, trip completion and major events · Based on: O. Reg. 26/05 s. 57.1(3)(e); checked 2026-10-24
79. D — A business that sells one-day tours
Regulation section 2(2)5 lists sellers of one-day tours. The general condition in section 2(1) still applies: the person must not otherwise act as a travel agent or wholesaler. Other travel activities require their own analysis.
TICO, the Act and who must register · Based on: O. Reg. 26/05 s. 2 — Exemptions; checked 2026-10-24
80. D — Within six months of starting as supervisor/manager
Section 15(2.1) specifies supervisor/manager certification within six months of employment, counsellor certification, and sufficient experience and knowledge in the registrar’s opinion. This provision does not itself approve a person as manager or waive the current combined program; confirm the approval requirements with TICO.
Certification and office staffing · Based on: O. Reg. 26/05 s. 15(2.1); checked 2026-10-24
Original practice questions by Canada Exam Prep. Not official test questions. Free to print for personal study.

Official learning resources

Our questions are original, unofficial practice. These free public resources are published by government bodies or test providers. Official courses and certification may have separate fees.

Official study guide / resources · EN
Travel Industry Act, 2002 (opens in a new tab)
Official study guide / resources · EN
Regulation 26/05 — General (opens in a new tab)
Official reference material · EN
TICO — current Certification Program and format (opens in a new tab)
Public information; official certification is a separate paid service.
Official reference material · EN
Official provider — threshold and exam requirements (opens in a new tab)

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