TICO Certification Practice Test 2

Every original question, with optional answers, explanations and official references. Open an answer to study, or take the test above for instant feedback.

1. Besides transport, what else can trip-completion payments cover?

   1. Entertainment and excursions booked at the destination
   2. Necessary accommodation and meals until the trip can be completed
   3. Replacement luggage and new clothing of the traveller's own choice
   4. Compensation for the stress of the cancelled holiday
   Show answer and explanation

   Correct answer: Necessary accommodation and meals until the trip can be completed

   Trip-completion payments can cover the cost of necessary accommodation and meals before the trip can be completed, along with transport and costs of accessing money.

   Based on: O. Reg. 26/05 s. 69(1)(b); checked 2026-10-24

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2. When must a travel agent give the customer the disclosures required by section 36?

   1. Within seven days after the booking
   2. After the customer has paid the final balance owing
   3. Before the agreement and before taking any payment
   4. Only at the airport check-in counter
   Show answer and explanation

   Correct answer: Before the agreement and before taking any payment

   Section 36 disclosures must be made before entering into an agreement with the customer and before taking payment or credit card information.

   Based on: O. Reg. 26/05 s. 36; checked 2026-10-24

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3. What is the fee for the TICO Certification Program announced in 2026?

   1. $500
   2. $150
   3. $35
   4. $50
   Show answer and explanation

   Correct answer: $150

   The new program costs $150, including one exam attempt. Its rewrite fee is $50. Old $35/$50 enrolment prices do not apply to new registrations; some eligible legacy rewrites continue under the separate transition deadlines in 2026.

   Based on: TICO — Current Certification Program and transition FAQ; checked 2026-10-24

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4. An ad promoted a package before the airline and hotel were confirmed. What must the registrant do when it learns their names?

   1. Tell every customer who booked the package
   2. Post them only on the agency's website
   3. Tell customers only if they ask in writing
   4. Keep them private to protect supplier deals
   Show answer and explanation

   Correct answer: Tell every customer who booked the package

   When the names of air carriers, hotels and wholesalers become available, the registrant must disclose them to all customers who have entered into an agreement for those travel services.

   Based on: O. Reg. 26/05 s. 33(8); checked 2026-10-24

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5. Is trip completion covered when the failed party is a foreign hotel (an end supplier)?

   1. No, trip completion is not covered for end-supplier failures
   2. Yes, trip completion covers every kind of supplier failure
   3. Yes, but only for trips that began in Ontario
   4. Yes, if the hotel failure lasted more than 48 hours
   Show answer and explanation

   Correct answer: No, trip completion is not covered for end-supplier failures

   Trip-completion reimbursement does not apply where travel services were not provided because an end supplier became bankrupt, insolvent or ceased business; it applies to failures of registrants.

   Based on: O. Reg. 26/05 s. 57.1(3)(c); checked 2026-10-24

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6. A wholesaler buys hotel rooms to resell. What duty does it have about their condition?

   1. Inspect every room in person once a week
   2. Take reasonable steps so they match the description
   3. Nothing, since the hotel is responsible
   4. Guarantee that the rooms will exceed the published description
   Show answer and explanation

   Correct answer: Take reasonable steps so they match the description

   A registrant that acquires a right to accommodation for resale must take reasonable measures to ensure the accommodation is in the condition described at the time of sale when the customer uses it.

   Based on: O. Reg. 26/05 s. 39(1); checked 2026-10-24

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7. Under O. Reg. 26/05, what does accommodation NOT include?

   1. Services for the guest's room
   2. Facilities related to the room
   3. Meals
   4. The room itself
   Show answer and explanation

   Correct answer: Meals

   Accommodation means any room used for lodging, including related facilities and services for the traveller, but it does not include meals.

   Based on: O. Reg. 26/05 s. 1 — Accommodation; checked 2026-10-24

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8. What is the Travel Industry Council of Ontario (TICO)?

   1. A trade association that travel agencies may join voluntarily
   2. A private insurer that sells trip cancellation coverage
   3. A federal agency that licenses airlines flying from Ontario
   4. Ontario's travel regulator under the Travel Industry Act
   Show answer and explanation

   Correct answer: Ontario's travel regulator under the Travel Industry Act

   TICO is Ontario's travel regulator. It administers the Travel Industry Act, 2002 and O. Reg. 26/05, which regulate travel retailers, websites and travel wholesalers operating in Ontario.

   Based on: TICO study notes from the Travel Industry Act, 2002 and O. Reg. 26/05 (Oct 2026), Ch. 1 TICO and the Travel Industry Act, TICO blog 2026 — About TICO

   Official reference ↗

9. Instead of a trust account, what may an established registrant provide to TICO?

   1. A personal guarantee signed by the owner's spouse
   2. A letter from its bank confirming a line of credit
   3. Proof that all of its customers bought trip cancellation insurance
   4. Security of at least one-sixth of a year's customer receipts
   Show answer and explanation

   Correct answer: Security of at least one-sixth of a year's customer receipts

   A registrant in business for at least one fiscal year may instead provide security equal to at least one-sixth of the money it received from customers over the 12-month period in its latest financial documents. The trust obligation continues until the registrar acknowledges the security.

   Based on: O. Reg. 26/05 s. 28; checked 2026-10-24

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10. What is the maximum fine for a corporation convicted under the Travel Industry Act?

    1. $250,000
    2. $50,000
    3. $100,000
    4. $1 million
    Show answer and explanation

    Correct answer: $250,000

    A corporation convicted of an offence under the Act is liable to a fine of not more than $250,000.

    Based on: Act s. 31(3); checked 2026-10-24

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11. How long must a registrant keep its business records?

    1. At least six years after the transaction
    2. At least three years after the booking
    3. At least one year after the trip
    4. Until the customer's credit card statement arrives
    Show answer and explanation

    Correct answer: At least six years after the transaction

    Accounting and banking records, payment records and the files kept under sections 39 and 40 must be retained for at least six years after the relevant transaction.

    Based on: O. Reg. 26/05 s. 29(2); checked 2026-10-24

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12. A hotel is known to close its pool during the customer's stay. What does the regulation require before the sale?

    1. Tell the customer after the final payment is made
    2. Mention it only if the customer happens to ask about the pool
    3. Nothing, because pools are not travel services
    4. Point out any condition that may affect the decision
    Show answer and explanation

    Correct answer: Point out any condition that may affect the decision

    Before the sale, the agent must bring to the customer's attention any conditions related to the purchase that the agent has reason to believe may affect the decision to buy.

    Based on: O. Reg. 26/05 s. 36(a); checked 2026-10-24

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13. After selling travel services, what must a travel agent promptly give the customer?

    1. A verbal confirmation by phone, with nothing in writing
    2. A copy of TICO's annual report
    3. Only the airline's e-ticket number
    4. A statement, invoice or receipt with set details
    Show answer and explanation

    Correct answer: A statement, invoice or receipt with set details

    After selling travel services, a travel agent must promptly give the customer a statement, invoice or receipt containing the details listed in section 38.

    Based on: O. Reg. 26/05 s. 38(1); checked 2026-10-24

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14. Under the office-supervision wording in section 15(2.1), when must an employed supervisor obtain the required supervisor/manager certification?

    1. Never, if they have five years of sales experience
    2. Before their first day in the manager role
    3. Within two years, at the agency's next renewal
    4. Within six months of starting as supervisor/manager
    Show answer and explanation

    Correct answer: Within six months of starting as supervisor/manager

    Section 15(2.1) specifies supervisor/manager certification within six months of employment, counsellor certification, and sufficient experience and knowledge in the registrar’s opinion. This provision does not itself approve a person as manager or waive the current combined program; confirm the approval requirements with TICO.

    Based on: O. Reg. 26/05 s. 15(2.1); checked 2026-10-24

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15. A customer is entitled to repayment and the exception in Act section 25(2) does not apply. What is an agent or wholesaler’s liability?

    1. Only TICO, through the Compensation Fund in every case
    2. Each agent and wholesaler that got the money, up to what it got
    3. Only the airline or hotel that was to provide the service
    4. Only the agency that took the booking, whatever amount it actually kept
    Show answer and explanation

    Correct answer: Each agent and wholesaler that got the money, up to what it got

    Section 25(1) makes a recipient jointly and severally liable up to the amount it received. Subsection (2) provides an exception where the money was properly disbursed, dealings were in good faith and at arm’s length, and the other party was not breaching a registration requirement. Do not assume every recipient always remains liable.

    Based on: Act s. 25; checked 2026-10-24

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16. The resort in a package is changed to a different hotel of a lower standard. What must happen?

    1. Only an apology letter from the wholesaler
    2. A partial refund of 10 per cent of the hotel portion of the cost
    3. Notice and a full refund or acceptable alternative offer
    4. Nothing, if the new hotel is in the same city
    Show answer and explanation

    Correct answer: Notice and a full refund or acceptable alternative offer

    A change of accommodation, or of its standard, requires prompt notice and an offer of a full and immediate refund or comparable alternate services acceptable to the customer.

    Based on: O. Reg. 26/05 s. 40(1) para 3; checked 2026-10-24

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17. A wholesaler issued travel documents, but the customer has not paid the agent. Which requirement for the protection in section 43 is missing?

    1. A trip longer than one week
    2. The customer’s payment to the agent
    3. An agency with five years of registration
    4. A separate travel-insurance policy
    Show answer and explanation

    Correct answer: The customer’s payment to the agent

    Section 43 requires both customer payment to the agent and issue of documents by the wholesaler to an agent for the customer. Documents alone do not satisfy it. This question identifies a missing statutory condition; other contractual duties are separate.

    Based on: O. Reg. 26/05 s. 43; checked 2026-10-24

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18. For a trip outside Canada, which advice from section 36 must also be recorded on the invoice?

    1. The exchange rate on the day the trip was booked
    2. The customer's preferred seat and meal choices on each of the flights
    3. The information about travel documents and entry given to the customer
    4. A list of restaurants the agent recommends at the destination
    Show answer and explanation

    Correct answer: The information about travel documents and entry given to the customer

    The invoice must include the information given under clause 36(e): typical travel documents, that entry may be refused, and that standards at the destination may differ from Canada's.

    Based on: O. Reg. 26/05 s. 38(1)(k); checked 2026-10-24

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19. The board refuses a customer's claim. How long does the customer have to request a Licence Appeal Tribunal hearing?

    1. 15 days after being served with the decision
    2. 90 days after the trip's planned return date
    3. 30 days after the date of the claim
    4. One year after the registrant failed
    Show answer and explanation

    Correct answer: 15 days after being served with the decision

    A claimant may request a hearing by mailing or delivering a written request to the registrar, TICO and the Tribunal within 15 days after being served; otherwise the board's decision becomes final.

    Based on: O. Reg. 26/05 s. 71; checked 2026-10-24

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20. An individual applies to register as a travel agent in Ontario. Which requirement applies?

    1. Being at least 18 and a resident of Canada
    2. Having a university degree in tourism
    3. Being a Canadian citizen born in Ontario
    4. Owning the building used as the office
    Show answer and explanation

    Correct answer: Being at least 18 and a resident of Canada

    An individual applicant must be at least 18 years of age and a resident of Canada, and individual registrants must stay resident in Canada.

    Based on: O. Reg. 26/05 s. 5; checked 2026-10-24

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21. Which act is an offence under the Travel Industry Act?

    1. Charging a disclosed counselling fee before booking
    2. Recommending one resort over another to a customer
    3. Giving false information in an application for registration
    4. Selling a trip that includes a stop in the United States
    Show answer and explanation

    Correct answer: Giving false information in an application for registration

    Section 31 covers false application/return information and the specified failures to comply with the Act, regulations or requirements. It expressly separates section 18 disciplinary orders and a ministerial code of ethics from these offence provisions. A disclosed counselling fee is not an offence merely because it is charged.

    Based on: Act s. 31(1); checked 2026-10-24

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22. Which transport details must a written ad for a specific package describe?

    1. The principal carrier, class of service and departure and arrival points
    2. The seat numbers and meals assigned to each passenger
    3. The exact baggage weight allowed for every bag carried
    4. The names of the pilots and the aircraft's year of manufacture and model
    Show answer and explanation

    Correct answer: The principal carrier, class of service and departure and arrival points

    A fair and accurate description includes details of transportation — the name of the principal carrier, the class of service and all departure and arrival points — and details of any accommodation.

    Based on: O. Reg. 26/05 s. 34(1); checked 2026-10-24

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23. A customer complains the hotel was worse than expected and claims from the Fund. Is the claim eligible?

    1. Yes, up to half of the price paid
    2. No, claims based on cost, value or quality are excluded
    3. Yes, if the customer complains within 30 days of returning
    4. Yes, the Fund covers any disappointing trip
    Show answer and explanation

    Correct answer: No, claims based on cost, value or quality are excluded

    Claims based on the cost, value or quality of delivered services are excluded. The Fund concerns eligible paid-but-unprovided services following the failure of a registrant or specified airline/cruise supplier, with other statutory conditions and exclusions.

    Based on: O. Reg. 26/05 s. 57(3) para 9; checked 2026-10-24

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24. A registered travel corporation wants to replace one of its directors. What is required?

    1. Nothing, it is an internal matter
    2. Approval of the Licence Appeal Tribunal
    3. A new $10,000 security deposit
    4. The registrar's consent
    Show answer and explanation

    Correct answer: The registrar's consent

    A change in the officers or directors of a corporation registered as a travel agent or wholesaler may be made only with the registrar's consent. A change of partners creates a new partnership for registration purposes.

    Based on: Act s. 5(1); checked 2026-10-24

    Official reference ↗