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TICO Certification overview

Free TICO study guide

Free TICO Certification study guide, part 1 of 1: TICO, the Act and who must register, Certification and office staffing, Registration requirements and notices. Plain-language notes with official sources and related practice questions.

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  • 12 topics
  • 155 key points
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These independent notes cover our twelve Ontario-law teaching topics. Follow the topic links for original cases and explanations. This editorial organisation does not reproduce the provider’s paid course modules.

Start with the difference between personal certification and business registration, then trace what happens to a booking: advertising, advice before payment, invoices, changed services and possible refunds. The financial and Fund topics explain different protections and should be read together. A trust-account obligation is not the same as eligibility for compensation.

Read a section, explain the rule in your own words, then try the linked topic questions. When an answer turns on an exception, follow the official Act or Regulation link. These notes use current legal terms and original summaries; they do not disclose the official question bank or certify professional competence.

Study these notes as flashcards →

TICO, the Act and who must register

What TICO does, the legal definitions of travel agent, travel wholesaler and travel services, who must be registered and which businesses and groups are exempt.

Practise TICO, the Act and who must register questionsFlashcardsOfficial chapter

TICO and the law

  • Regulator: The Travel Industry Council of Ontario (TICO) is Ontario's travel regulator; it administers the Travel Industry Act, 2002 and O. Reg. 26/05 for travel retailers, websites and travel wholesalers (tour operators) in Ontario.
  • Registration: Acting as an agent or wholesaler in Ontario requires registration unless an exemption applies; working for a registered agency is distinct from registering an independent business.

Definitions (in force)

  • Travel agent: a person who sells, to consumers, travel services provided by another person.
  • Travel wholesaler: a person who acquires rights to travel services to resell to a travel agent, or who deals with travel agents or wholesalers to sell travel services provided by another person (a tour operator).
  • Travel services: transportation or sleeping accommodation for a traveller, tourist or sightseer, or other services combined with that transportation or accommodation.
  • Unproclaimed changes: 2017 amendments that would rename these "travel seller" and "travel salesperson" are not yet in force; the current terms remain travel agent and travel wholesaler.
  • Holding out: s. 4: no one may act, or hold themselves out as available to act, as a travel agent or travel wholesaler unless registered.

Accommodation

  • Accommodation: Accommodation means any room used for lodging plus related facilities and services for the traveller, but not meals.

Exempt persons (if they do not otherwise act as agents or wholesalers)

  • Accommodation suppliers: End suppliers of accommodation who also provide local travel services bought from others.
  • Other end suppliers: The separate conditional exemption in s. 2(2)2 covers certain other end suppliers (not airlines, cruise lines or bus lines) providing bought-in local services, with no more than 25% taken more than 30 days ahead. Do not apply this payment condition to the separate accommodation category.
  • Scheduled carriers: Public carriers selling scheduled transportation; bus agents appointed by a carrier.
  • One-day tours: Sellers of one-day tours (start and end at the same point within 24 hours, no accommodation); sellers of guide or sightseeing services in Ontario.
  • Teachers: Teachers arranging curriculum-related one-day tours, or other curriculum travel through a registered agent, with school approval and no gain beyond participating.
  • Members trips: Religious organizations, amateur sports teams, unincorporated associations and not-for-profit clubs providing overland travel to their own members for educational, cultural, religious or athletic purposes, with funds in trust, no profit, destination no more than 2,000 km away, and the vehicle staying at the destination.
  • Real estate: Real estate brokerages and their registrants trading in short-term rental properties.

Certification and office staffing

The 2026 TICO Certification Program, who must be certified to sell or give travel advice, supervisor/manager rules for each office, certified counsellors on duty and records of staff certificates.

Practise Certification and office staffing questionsFlashcardsOfficial chapter

Certification Program

  • New program: On January 5, 2026, TICO's Education Standards Program became the TICO Certification Program.
  • Combined content: It moved from a static study manual to interactive e-learning, and the two levels (Travel Counsellor and Supervisor/Manager) became one learning experience and one comprehensive exam covering both.
  • Price: The new program costs $150 with one exam attempt; registration is through the current Oliver Solutions TICO portal. Each rewrite costs $50.
  • Exam format: The closed-book exam has 80 questions in 150 minutes; the published threshold is 70%, or 56/80. The provider requires Safe Exam Browser, a computer webcam and a smartphone camera. Our original practice does not use proctoring or cameras.
  • Retakes: All attempts must be passed within the six-month enrolment period, otherwise re-enrolment is required. Rewrite waits are 24 hours for the first, five days for the second, and thirty days for each later rewrite.
  • Results: Results (pass or fail) are emailed within three business days, unless the recorded session needs a compliance review.
  • Accommodation requests: Special-needs accommodation is requested in advance on TICO's form.
  • Who needs certification: New sellers/advisers for registered Ontario agencies need the required certification. Existing certifications remain valid without retesting. Message-only and back-office staff have different duties; an existing counsellor seeking supervisor/manager certification follows the current combined-program route.
  • Certification and business: Passing lets you sell travel or give travel advice on behalf of a TICO-registered Ontario agency; it is not itself a licence to run a travel business, which must be registered.

Who may sell

  • Corporate agency: A travel agent that is not an individual may sell or offer travel services only directly or through an individual employed by it or under written contract who holds TICO's travel counsellor certification (and supervisor/manager certification if applicable), subject to the specified pre-2009 staffing exceptions in section 15(3).
  • Individual agent: An individual travel agent must hold the certification personally.
  • Agency identity: The agent must disclose its business name, address and business phone to the customer, and any connection with another registrant relevant to the sale.

Supervision of offices

  • Office manager: Each office must be managed and supervised throughout its hours of operation by a person certified as a travel counsellor who obtains supervisor/manager certification within six months of being employed as supervisor/manager and has sufficient experience and knowledge in the registrar's opinion (or who managed an office on June 30, 2009 and holds counsellor certification).
  • Counsellor availability: At least one certified travel counsellor must be available at each office throughout its hours.
  • Staff list: Registration applications and renewals list the people who meet these requirements.

Records

  • Staff certificates: Registrants keep accurate, up-to-date records of the people who counsel customers, including copies of their TICO certificates.

Registration requirements and notices

Eligibility to register, grounds for refusal, proposals and Licence Appeal Tribunal hearings, immediate suspension, $10,000 security for new applicants, business names, home offices, branches, certificates and the notices registrants must give.

Practise Registration requirements and notices questionsFlashcardsOfficial chapter

Applying and conditions

  • Individual applicant: Individual applicants must be at least 18 and resident in Canada; individual registrants must remain resident in Canada.
  • Prior debts: Applicants must not owe TICO money or have an unpaid TICO judgment, and must have repaid any Fund claims caused by a past failure, unless acceptable arrangements are made; interested persons must meet the same conditions.
  • Registration expiry: Registration expires on the date shown on the certificate.
  • Reapplication: After a refusal, revocation or refusal to renew, a person may reapply only after 30 days and only with new evidence or materially changed circumstances (Act s. 14; Reg s. 7).

Grounds to refuse

  • Refusal grounds: Refusal if the applicant cannot reasonably be expected to be financially responsible, past conduct suggests it will not carry on business lawfully with integrity and honesty, or a false statement is made in the application (for individuals and corporations, including interested persons).

Proposals and suspension

  • Proposal hearing: The registrar gives written notice of a proposal to refuse, suspend, revoke, add unconsented conditions or refuse a branch office; the person has 15 days to request a Licence Appeal Tribunal hearing, otherwise the registrar may carry it out.
  • Temporary suspension: In the public interest the registrar may order an immediate temporary suspension; if a hearing is requested it expires 15 days after the Tribunal receives the request unless the Tribunal extends it.

Corporate changes

  • Corporate changes: A change of officers or directors of a registered corporation needs the registrar's consent; a change of partners creates a new partnership for registration.

Security for new applicants

  • New applicant security: Unless a statutory exemption applies, a person not registered during the previous 12 months provides $10,000 security. After two consecutive annual filings it is returned within a reasonable time if compliance concerns are resolved, less paid or anticipated attributable Fund claims.

Name, premises, certificate

  • Business names: Business only under the registered name or a Business Names Act name notified to and acknowledged by the registrar; no name implying a sponsorship, approval or affiliation it lacks.
  • Home office: Business in Ontario only from a permanent place of business in Ontario; a home office needs municipal zoning permission, a listed business phone number separate from the home number, and arrangements for access to records.
  • Branch office: Branch offices must be authorized by the registration.
  • Registration certificate: The certificate is kept at the office it was issued for and shown on request; it is returned promptly by registered mail or personal delivery if registration is revoked, suspended or cancelled or the business closes.

Notices

  • Advance notice: At least five days' advance notice to the registrar of a change of office or branch address, of the person managing an office (or immediately if unforeseen), or of bank account name, number or institution.
  • Other changes: Other changes to application information: within five days after.
  • Business closure: Ceasing to sell travel services: written notice at least 10 days before if known, otherwise as soon as practicable, plus a letter with the date and where records will be kept.
  • Unregistered counterparty: Registrants must not do business with anyone who is required to be registered but is not.
  • Financial concern notice: A registrant that stops trading with another registrant because of apparent financial irresponsibility must promptly tell the registrar in writing.

Financial requirements, trust accounts and records

Financial filings, positive working capital, bank accounts, the Travel Industry Act trust account and its rules, security instead of a trust account and six-year business records.

Practise Financial requirements, trust accounts and records questionsFlashcardsOfficial chapter

Financial documents

  • Annual documents: Every registrant files financial documents each fiscal year; the type depends on sales in Ontario (smaller registrants may file a verification statement or financial statements; larger ones file annual financial statements, and the largest also file other documents).

Working capital

  • Working capital: A registrant must keep current assets greater than current liabilities, calculated under GAAP, excluding security provided to TICO and capital belonging to interested persons (tourism-promotion not-for-profits with government funding agreements can be exempt).

Bank accounts

  • Bank accounts: All accounts in Ontario at a Schedule I or II bank, loan or trust corporation or credit union, in a name the registrant may use for business; payments for travel services are deposited promptly.

Trust accounts

  • Trust model: Under the s. 27 trust-account model, qualifying money actually received for travel services is held in a designated Travel Industry Act trust account. Section 26.1 defines receipts; section 28 provides a distinct security alternative for qualifying established registrants.
  • Deposit deadline: Customer money is deposited within two banking days after it is received.
  • Extra trust accounts: Only one such trust account without the registrar's written consent in advance; a copy of the trust agreement (and any changes) goes to the registrar within five days.
  • Permitted withdrawals: Trust money may be paid out only to pay the supplier of the travel services, to refund a customer, or — after the supplier has been paid in full — to pay the registrant's commission.

Security instead of trust account

  • Security alternative: A registrant in continuous business for at least one fiscal year may instead give TICO security of at least one-sixth of the customer money it received for travel services over the 12 months shown in its latest financial documents.
  • Acknowledgement: The trust account obligation continues until the registrar acknowledges the security; the amount is reviewed within 30 days after each financial filing deadline.

Business records

  • Record contents: Accounting records with supporting documents (including uniquely numbered invoices), banking records, a record of all payments tied to transactions by unique identifier, and the files kept under ss. 39 and 40.
  • Retention: Kept at the principal place of business (or another place approved in writing) for at least six years after the transaction.

Advertising and representations

Required details in ads, false advertising, all-inclusive price rules, information required in written ads for specific travel services, photographs, registrar orders and pre-approval.

Practise Advertising and representations questionsFlashcardsOfficial chapter

Representations

  • Representations: Representations include ads and other statements about travel services; the registrant is responsible for those made on its behalf.
  • Identification: Except for oral representations, they include the business name, address and TICO registration number, and never a residential phone number (billboards and similar limited media are exempt from the name/address/number rule).

False advertising

  • No misleading ads: No registrant may make false, misleading or deceptive statements in any ad, circular, pamphlet or material.

Prices in representations

  • Total price: Any price shown must be the total the customer pays, including all fees, levies, service charges, surcharges, taxes and other charges, shown clearly, comprehensibly and prominently.
  • Price conditions: It must also state conditions that limit availability at that price, reasonably describe the services and say more information is available from a travel agent.
  • Availability: No price may be shown unless the services are available at that price for the period of the ad; no reference to a previous price.
  • Currency: Prices are in Canadian dollars unless another currency is clearly indicated.
  • Supplier names: When the names of air carriers, hotels and wholesalers become available, they are disclosed to customers who have booked.

Written ads for a specific travel service

  • Specific-service terms: For a specific travel service, show the deposit and final-payment terms, total price, cancellation charges, available insurance and its cost, and the refund policy. The stated billboard/similar-media exception is limited.
  • Service description: Describe the principal carrier, service class, departure/arrival points and accommodation fairly. Include relevant construction or renovation with its expected start and duration, and the period covered by the advertisement; preserve the stated limited-media exception.

Pictures

  • Images: A photograph must accurately show the thing advertised and be clearly identified as a photograph of it; a drawing or other picture must be accurate and clearly identified as not a photograph.

Orders

  • Corrective orders: If the registrar believes on reasonable grounds an ad is false, misleading or deceptive, it can order the material stopped and/or a retraction or correction of equal prominence; the order takes effect immediately (the Tribunal may stay it).
  • Pre-approval: The registrar may require ads to be pre-approved; the prescribed maximum pre-approval period under the Travel Industry Act is 90 days.

Disclosure before the sale

What a travel agent must tell the customer before an agreement and before taking payment or card details, advice for travel outside Canada, insurance advice and counselling fees.

Practise Disclosure before the sale questionsFlashcardsOfficial chapter

Before the agreement and before taking payment or card information

  • Decision conditions: Bring to the customer's attention any conditions that may affect the decision to buy.
  • Price and description: Disclose the total price, the travel dates and a fair and accurate description of the services.
  • Cancellation: Explain transfer and cancellation requirements and limits, including the range of penalties or costs and any non-refundable payments.
  • Insurance availability: Advise about the availability of trip cancellation insurance and, if applicable, out-of-province health insurance.
  • Foreign travel: For travel outside Canada: advise about typical travel documents (passports, visas, affidavits) each traveller needs; that entry may be refused even with complete documents; and that living standards, utilities, services and accommodation may differ from Canada's.
  • Other terms: Refer to any other conditions and where they can be reviewed.
  • Customer questions: Tell the customer the travel agent must answer any questions arising from this information or from an ad.

Counselling fees

  • Counselling charge: A travel agent that charges a counselling fee or service charge must tell the customer before counselling or selling that the fee exists and whether, and when, any of it is refundable.
  • Fund exclusion: Counselling fees are not reimbursed by the Compensation Fund.

Identity

  • Agency identity: The customer is told the agency's business name, address and business phone number, and any relevant connection with another registrant.

Invoices and travel documents

What the customer's statement, invoice or receipt must show, price increase wording, wholesaler statements, numbering, document delivery timelines and checking documents.

Practise Invoices and travel documents questionsFlashcardsOfficial chapter

Customer invoice

  • Customer identity: promptly provide a statement, invoice or receipt with the purchaser's name/address and each traveller's name if known.
  • Payment dates: record the booking and first-payment dates, amount paid, full/partial status, known balance and its due date.
  • Price and charges: state the total price, fees, levies, service charges, surcharges and taxes, including whether the amounts are refundable.
  • Agency identity: include its business name, phone, registration number, business address and other available contact methods.
  • Services: give an accurate description, including destination, departure date and suppliers.
  • Insurance: if the agency sells the relevant insurance, record whether the customer purchased it; if the agency does not sell it, record whether availability was advised.
  • Contract: state whether price increases are permitted.
  • Foreign travel: include the section 36(e) advice about documents, possible entry refusal and different destination standards.
  • Counsellor: name the person who booked and accepted the first payment.
  • Permitted price increases: the invoice states no rise after full payment and the right to cancel for a full refund if cumulative increases exceed 7%, excluding specified retail sales tax/GST rises.

Wholesaler statements and numbering

  • Wholesaler statement: agent name/address, payment terms and amount paid, each traveller's name/destination and, if relevant, departure date.
  • Identifiers: manually prepared invoices are consecutively pre-numbered; computer invoices receive a unique identifier.

Travel documents

  • Delivery: if the agent paid the wholesaler at least 21 days before departure, documents are forwarded at least 14 days before departure unless the agent or customer directs otherwise.
  • Accuracy: the agent checks the documents before giving them to the customer.
  • Unpaid agent: when the customer paid the agent and the wholesaler issued documents to an agent for that customer, the wholesaler cannot refuse the services because the agent did not pay it. Both statutory conditions matter.

Changes, refunds and alternatives

Telling customers about changes, verifying accommodation, the events that require an offer of a full refund or comparable alternative, price increase limits and the files registrants must keep.

Practise Changes, refunds and alternatives questionsFlashcardsOfficial chapter

Changes after purchase

  • Post-sale change: If, after purchase, the registrant learns of a change to anything in a representation that might have affected the decision to buy, it promptly tells the customer.

Condition of accommodation

  • Reasonable condition checks: A registrant that acquires accommodation to resell takes reasonable measures to make sure it will be in the condition described when the customer uses it.
  • Accommodation remedies: If not, it promptly notifies the customer (or the customer's agent) and offers a full and immediate refund — of the whole package including all fees and taxes if sold with transportation, or of the accommodation — or a comparable alternative acceptable to the customer.

Events that trigger a refund-or-replacement offer

  • Departure change: A departure change of at least 24 hours triggers this particular rule, except for the listed mechanical, safety, weather, labour or force-majeure reasons. That exception does not decide separate contract, insurance or air-passenger rights.
  • Cruise substitution: A different cruise ship is substituted.
  • Hotel change: The accommodation, or its standard, is changed.
  • Permitted price rise: With a permitted-increase contract, the cumulative increase excluding the specified retail sales tax/GST rises must exceed 7%, not merely equal it. The separate no-increase-after-full-payment rule still applies.
  • Unpermitted price rise: The contract does not permit price increases but the price is increased by any amount for any reason.
  • Routing documents: Routing changes require new documents and there is not enough time to get them before departure.
  • Notice and choice: The registrant must promptly notify and offer a full and immediate refund or comparable alternate services acceptable to the customer.

Files

  • Records: Registrants keep a file and note what was communicated, the date, the method used and the customer's choice; these files are business records kept six years.

Resale, supplier failure and liability

Joint liability for customer money, written supplier agreements, duties when a supplier fails, rules on air carriers, refunding commissions and when registrants must repay the Fund.

Practise Resale, supplier failure and liability questionsFlashcardsOfficial chapter

Liability for deposits

  • Liability exception: Section 25(1) creates joint and several repayment liability up to the amount received. Section 25(2) excepts proper disbursement combined with good-faith arm’s-length dealings and no breach of the other party’s registration obligation. Do not omit that exception.

Written agreements

  • Written agreement: A wholesaler (or an agent that acquires travel services for resale) may sell only if it has an agreement with the supplier with all terms in writing.

Supplier fails

  • Failed resale supplier: A registrant that bought rights to travel services for resale must, if the supplier fails to provide services a customer paid for, reimburse the customer, provide comparable alternate services acceptable to the customer, or give an acceptable voucher, certificate or coupon for future travel.

Air carriers

  • Air carrier: Registrants may not sell travel services including air transportation unless the carrier is licensed in all relevant jurisdictions, has or has applied for necessary approvals, and complies with Canadian and other regulatory requirements.

Commissions

  • Commissions: If a customer received none of the travel services paid for, the registrant pays the customer all commissions and remuneration it received for them, except counselling fees (unless the Fund already paid that amount).

Repaying the Fund

  • Fund repayment: A registrant must reimburse the Fund for claims paid to its customers if it went bankrupt, became insolvent or ceased business, or if it extended credit and collected from the customer after the supplier had already failed.

Compensation Fund claims

Who can claim from the Travel Industry Compensation Fund, the demand and eligibility rules, what is not covered, the six-month deadline, documents, registrant claims and hearings.

Practise Compensation Fund claims questionsFlashcardsOfficial chapter

The Fund

  • Participation: Every registrant must participate in the Travel Industry Compensation Fund; TICO's board administers it and holds the money in trust for approved claimants.

Customer reimbursement

  • Claim conditions: A customer is reimbursed for travel services paid for but not provided if the payment was made to or through a registered travel agent; the customer demanded payment from the agent and wholesaler, anyone else who received the money and anyone legally obliged to compensate (such as an insurer); and was not repaid because the agent or wholesaler is bankrupt, insolvent, or has closed and is unwilling to pay or cannot be found.
  • Loss limit: Reimbursement is limited to the amount paid to or through registrants for the services not provided.
  • Airline exception: For an airline/cruise-line failure, s. 57(4) removes only the specified agent/wholesaler demand and non-payment conditions. Other reimbursement demands, exclusions and eligibility requirements remain.

Not covered

  • End-supplier exclusion: Failure of an end supplier other than a cruise line or airline (for example a hotel).
  • Services offered: Services that were provided, or for which alternates were provided or offered.
  • Customer fault: Services missed because of the customer's own act or failure to act.
  • Excluded fees: Counselling fees; insurance premiums.
  • Prizes: Prizes, awards or goodwill gestures.
  • Payment method: Services not paid for with cash, cheque, credit card or similar, subject to the redeemed-voucher exception. A voucher received as a prize remains excluded; a payment method alone does not establish eligibility.
  • Quality: Claims based on the cost, value or quality of the services.
  • Director-arranged services: Services provided through Fund-directed immediate departure or trip completion.
  • Indirect losses: Consequential or indirect damages.

Claim process

  • Filing deadline: Claims are made in writing to TICO's board within six months after the registrant or end supplier becomes bankrupt, insolvent or ceases business; later claims are not valid.
  • Additional documents: The claimant provides the documents the board needs; if requested additional documents are not provided within 12 months, the claim is treated as abandoned unless that would be unfair.
  • Subrogation: The board may require the claimant to transfer (subrogate) related claims against third parties to TICO.

Registrant claims

  • Agent claim: An agent may recover qualifying customer money passed on, plus commission owing, when the s. 58 conditions apply and the customer would otherwise have an eligible claim. Counselling/other service fees are excluded; an agent acquiring rights for resale has a separate exclusion.
  • Wholesaler claim: A wholesaler that honoured services the agent never paid for can claim the portion the agent kept, if it dealt with the agent in good faith, had no previous defaults with that agent and took reasonable steps to check the agent's reliability; bounced agent cheques count only if received within seven days of departure and deposited promptly.
  • Unpaid credit: A registrant that extended credit and was never paid by the customer cannot claim.

Disputes

  • Claim appeal: A claimant whose claim is refused can request a Licence Appeal Tribunal hearing within 15 days of being served; otherwise the board's decision is final.

TICO (consumer information)

  • Ontario scope: The Fund protects customers who book with Ontario-registered agencies and websites; it may not cover bookings with businesses based in other provinces or countries.

Fund limits, trip completion and major events

The $5,000 per-person limit, event caps, trip completion and immediate departure payments, and major event rules.

Practise Fund limits, trip completion and major events questionsFlashcardsOfficial chapter

Maximums

  • Per traveller: Up to $5,000 per person whose travel services were paid for, covering reimbursement, immediate departure and trip completion.
  • Event cap: Up to $5 million in total for reimbursement and immediate-departure claims from one event or major event (plus subrogated recoveries).
  • Completion cap: Up to $2 million for trip completion from one event; the director may, with board approval, authorize up to $5 million more, which then comes out of the $5 million reimbursement cap and is paid first.

Trip completion

  • Completion costs: If a traveller has started a trip that cannot be completed because a registrant failed, reasonable trip-completion costs can be paid: transport to the final destination (or home if preferred and no more expensive), necessary accommodation and meals until the trip can be completed, and costs of accessing money or financing for these.
  • Reasonable efforts: The traveller must make reasonable efforts to get comparable services as close as possible to the original date, and must use arrangements the director has organized when reasonably practicable.
  • End-supplier failure: Trip completion is not covered when the failure is an end supplier's.

Immediate departure

  • Immediate departure: The director may direct payments so that a traveller prevented from departing through no fault of their own can leave immediately, when that is needed to alleviate suffering and the customer would likely be eligible.

Major events

  • Major event: The director may designate a major event considering its nature, number of claims and the need to protect the Fund; the board may then delay payments until all claims are in and pay in instalments or partially.

Complaints, inspections and offences

How complaints are handled, inspections, discipline, receivers and freeze orders, offences and penalties, limitation periods and the information TICO publishes.

Practise Complaints, inspections and offences questionsFlashcardsOfficial chapter

Complaints

  • Complaint information: The registrar may ask any registrant for information about a complaint, stating its nature; a registrant receiving a written request must provide it as soon as practicable.
  • Complaint response: The registrar may mediate, give a written warning, refer the matter to the discipline committee, propose action against the registration or take other action under the Act.

Inspections

  • Inspection limits: The registrar or a designate may inspect at any reasonable time the business premises (not a dwelling part) to check compliance, deal with a complaint or confirm entitlement to registration, with free access to relevant money, valuables, documents and records and use of the registrant's data systems.

Discipline

  • Conditional discipline: Section 18 conditionally provides for a discipline committee, ministerial code and findings before the listed orders apply. Its fine ceiling is $25,000 or a lower prescribed amount. This describes a statutory framework, not proof that a specific current committee/code or proceeding has been established.

Receivers and freeze orders

  • Protective orders: Where the specified statutory grounds are met, the director can seek a court-appointed receiver/manager or issue the applicable freeze order. Sections 22–23 prescribe grounds and process; they do not confer an unrestricted seizure power.

Offences

  • Offences: Section 31 offences cover false information and specified statutory non-compliance. Section 18 disciplinary orders and a ministerial code are expressly distinguished from these offence provisions.
  • Directors care: Officers and directors commit an offence if they fail to take reasonable care to prevent the corporation's offence.
  • Maximum penalties: An individual can be fined up to $50,000 and/or jailed up to two years less a day; a corporation up to $250,000.
  • Prosecution time: Proceedings must start within two years after the director first knew the facts.
  • Restitution: On conviction a court may also order compensation or restitution.

Public information

  • Public information: The registrar publishes registrants' names (with monthly updates), registration status and conditions, business contact details, names of those revoked in the previous two years, registrants charged by TICO and false-advertising orders; financial information is not published and the list is not given out in bulk except by law or to law enforcement.

Written in our own words from: Travel Industry Act, 2002 and Regulation 26/05

Official learning resources

Our questions are original, unofficial practice. These free public resources are published by government bodies or test providers. Official courses and certification may have separate fees.

FAQ

Study guide: common questions

Does this replace the official course?

No. Certification follows the current official program. These free notes provide independent revision.

Why cite section numbers?

They help locate the in-force rule and exceptions. The current exam concerns understanding, rather than simply recalling section numbers.

TICO / Oliver Solutions — official program ↗

Can I revise with flashcards?

Yes. The cards revisit these same topic rules and do not add another question bank.

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