CannSell overview

CannSell: Intoxication and refusing a sale

The ban on selling to anyone who is or appears intoxicated, signs of cannabis impairment, overconsumption, proxy buying, compliance records and police powers on premises.

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Intoxication and refusing a sale · Question 1Score 0/0

A customer says the high from earlier has worn off, so they must be fine. What does CAMH say?

Study reference: Ontario cannabis retail law and AGCO guidance (Oct 2026), Ch. 7 Intoxication and refusal — Cannabis Licence Act s. 7 (5); Cannabis Control Act ss. 8, 17; Registrar's Standards 1.1, 5.1, 8.1

All 12 questions in this test

Every question and its answer choices. The correct answers and explanations appear when you take the test above.

  1. A customer says the high from earlier has worn off, so they must be fine. What does CAMH say?

    1. Effects on functioning can outlast the feeling of being high
    2. Impairment only lasts as long as the person feels euphoric
    3. Once the high ends, impairment is always fully gone too
    4. Only first-time users stay impaired after the high fades
  2. A curbside customer who prepaid online appears heavily intoxicated when picking up. What applies?

    1. Do not hand it over; the rule covers distribution
    2. Hand it over, because the sale was completed online earlier
    3. Hand it over if a sober friend signs for the order instead
    4. Hand it over, but only after checking the customer's ID
  3. Under the Cannabis Control Act, does the ban on selling to intoxicated persons apply only to licensed stores?

    1. Yes, it applies only to authorized retail stores
    2. Yes, it applies only to the Ontario Cannabis Store
    3. No, but it applies only between 7 p.m. and 11 p.m.
    4. No, it applies to any person who sells
  4. A regular customer arrives slurring words and swaying after drinking. They ask for cannabis. What should staff do?

    1. Sell a smaller amount so they do not overconsume
    2. Refuse the sale because the customer appears intoxicated
    3. Sell it if the customer promises to go straight home
    4. Sell it, because alcohol is not covered by cannabis law
  5. Which signs suggest someone may have overconsumed cannabis?

    1. Mild dry mouth after a single puff hours earlier
    2. Feeling relaxed and slightly hungry after a meal
    3. Panic, paranoia, hallucinations or extreme confusion
    4. Talking calmly and clearly about their day at work
  6. Which records must a store keep to show it follows the rules on minors and intoxicated persons?

    1. Records of each staff member's personal cannabis use
    2. Records of every customer's home address and income
    3. A photo of every customer who enters the store each day
    4. Records showing compliance with CCA sections 7 and 8
  7. To whom must a cannabis store refuse to sell?

    1. Anyone who is or appears to be intoxicated
    2. Only people intoxicated by cannabis, not alcohol
    3. Only people who fail a breath test
    4. Only people who admit they are intoxicated
  8. Which sign may suggest a customer is impaired by cannabis?

    1. Clear speech and steady, quick movements
    2. Paying with exact change in cash
    3. Asking detailed questions about THC levels
    4. Confusion, drowsiness and slowed reactions
  9. A manager tells a clerk to complete a sale to a visibly impaired regular. What does the standard require?

    1. The clerk should sell and record it as an exception
    2. The clerk may sell if the manager signs the receipt
    3. The clerk should follow the manager to avoid discipline
    4. Employees must act lawfully, so the clerk should still refuse
  10. What maximum AGCO monetary penalty applies for selling to a person who appears intoxicated?

    1. Up to $500
    2. Up to $2,000
    3. Up to $250,000
    4. Up to $15,000
  11. Police believe the Cannabis Control Act is being broken on a premises and order a person to leave. What applies?

    1. They may stay on the premises if they buy nothing further
    2. They may return to the premises after one hour has passed
    3. They may re-enter as soon as the store manager agrees to it
    4. They may not stay or re-enter that day without police approval
  12. Which physical effect of cannabis can help staff notice impairment?

    1. Faster and sharper reaction time
    2. Improved hand-eye coordination
    3. A lower appetite than usual
    4. Reduced balance and stability

Intoxication and refusing a sale: key rules to remember

Our summary of what the official handbook says on this topic, in our own words. Read it before or after the practice questions above, then check the original chapter. Read the official chapter ↗

Intoxicated persons

  • A store must not sell or distribute cannabis to a person who is or appears to be intoxicated.
  • Under the Cannabis Control Act no person may knowingly sell or distribute cannabis to anyone who is or appears to be intoxicated.
  • "Appears to be" matters: staff must act on visible signs; they do not need proof of a substance.
  • Intoxication can come from cannabis, alcohol or other drugs; the rule covers any cause.
  • AGCO monetary penalty for selling to an intoxicated person: up to $15,000.
  • The same refusal rules apply at curbside pick-up and at the door during a delivery (distribution includes handing over).

Records of compliance

  • Stores must keep records showing they comply with sections 7 and 8 of the Cannabis Control Act (no sales to under-19s, no sales to people who are or appear intoxicated), for at least 3 years.

signs of impairment

  • Signs that may show cannabis impairment: confusion; drowsiness or sleepiness; slowed reactions; trouble remembering, concentrating or paying attention; poor balance and coordination; dizziness or feeling faint; red eyes; dry mouth.
  • Behavioural signs can include anxiety, fear, panic, paranoia, or seeing or hearing things that are not there.
  • Signs of overconsumption (cannabis poisoning): panic or anxiety, paranoia, hallucinations, extreme confusion; seek help through 1-844-POISON-X, 9-1-1 or a hospital.
  • Effects of combined alcohol and cannabis are stronger than either alone.
  • A person can remain impaired after the "high" fades.

Staff duties

  • All employees must act within the law with honesty and integrity, so a refusal required by law cannot be overridden by a sales target or a manager's request.
  • Staff must take reasonable measures to stop a purchase made for someone under 19 (for example an adult buying for a youth waiting outside).

Police powers

  • Police who believe the Act is being broken on premises may order people to leave; it is an offence to stay or to re-enter the same day without police permission.
  • No one may obstruct a police officer or designated person acting under the Act.

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