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CannSell: Delivery, curbside and online sales

Who may deliver, delivery hours of 9 a.m. to 11 p.m., residences and private places only, ID at the door, returning undelivered orders, curbside pick-up rules and First Nations delivery restrictions.

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Delivery, curbside and online sales · Question 1Score 0/0

A driver cannot complete a delivery before 11 p.m. What must happen to the cannabis?

Study reference: Ontario cannabis retail law and AGCO guidance (Oct 2026), Ch. 9 Delivery and curbside — O. Reg. 468/18 ss. 14, 20.1, 20.2, 23.1; AGCO Delivery and curbside pick-up; Registrar's Standards 4.3, 8.1

All 13 questions in this test

Every question and its answer choices. The correct answers and explanations appear when you take the test above.

  1. A driver cannot complete a delivery before 11 p.m. What must happen to the cannabis?

    1. Keep it in the driver's car overnight for the morning run
    2. Return it to the same store that day until the next attempt
    3. Leave it with the customer's neighbour to be collected later
    4. Take it to another store that is closer to the customer
  2. During what hours may an authorized store deliver cannabis?

    1. Noon to 9 p.m. only, and never on holidays
    2. 9 a.m. to 11 p.m., while the store is open
    3. At any hour, as long as the order was prepaid
    4. 7 a.m. to midnight on any day of the week
  3. Who may hand over cannabis at curbside pick-up next to the store?

    1. The holder or an employee of the holder
    2. A rideshare driver sent by the customer
    3. Any adult customer waiting in line
    4. A security guard from a neighbouring shop
  4. Can a store operate mainly as a delivery business with little in-store sales?

    1. Yes, if it also holds a separate delivery licence
    2. Yes, if most of its customers live outside the city
    3. Yes, if the store is located inside a shopping mall
    4. No, it may not operate mainly as a delivery business
  5. What is the most dried cannabis a customer may buy in a single online order?

    1. 15 grams, about half an ounce
    2. 60 grams, about two ounces
    3. No limit for online orders
    4. 30 grams, about one ounce
  6. Where may a store deliver cannabis?

    1. To any public park or beach the customer chooses
    2. To a school parking lot after classes have ended
    3. To a bar patio table where the customer is seated
    4. To a residence or private place, such as a hotel room
  7. After the AGCO notifies stores of a band council resolution restricting delivery to a reserve, when does the restriction apply?

    1. After one full year
    2. After the next licence renewal
    3. Immediately, on the day of the notice
    4. 30 days after the notice is given
  8. What surveillance rule applies to curbside pick-up?

    1. Curbside areas are exempt from all surveillance rules
    2. The curbside area must be captured by store cameras
    3. Video is needed only for curbside orders over 30 grams
    4. Only the licence plate of the customer's car is recorded
  9. Which delivery record must a store keep?

    1. The purchaser's name and address and the delivery address
    2. A photo of the inside of the customer's home or unit
    3. The customer's employer, job title and annual income
    4. The driver's personal phone contacts and messages
  10. When may cannabis be taken out of a store's inventory for delivery?

    1. At any time, if it is logged in the POS system
    2. Only after an order has been placed with that store
    3. Each morning, to stock the delivery vehicle in advance
    4. Whenever a driver expects orders in an area
  11. Who may deliver cannabis sold by an authorized Ontario store?

    1. Any app-based food delivery service in the area
    2. Any third-party courier company hired by the store
    3. Only the authorization holder or its employees
    4. The customer's friend, picking up on their behalf
  12. In what condition must delivered cannabis be?

    1. Repacked into a plain unmarked bag
    2. In its original, unopened packaging
    3. Divided into single-use portions
    4. Opened so the driver can check it
  13. The person answering the door looks about 20. What must the delivery employee do?

    1. Check ID and be satisfied the person is 19 or older
    2. Hand it over, since the order was placed and paid online
    3. Leave it at the door without speaking to anyone inside
    4. Ask a neighbour to confirm the person's age is over 19

Delivery, curbside and online sales: key rules to remember

Our summary of what the official handbook says on this topic, in our own words. Read it before or after the practice questions above, then check the original chapter. Read the official chapter ↗

Delivery

  • Only the CRSA holder or the holder's employees may deliver; third-party delivery services are not allowed (s. 14 also bars contracts for distribution services, except with the OCS).
  • Delivered cannabis must be in its original, unopened packaging.
  • Delivery only to a residence or private place (a hotel room counts as a private place), and only to the person at the address given in the order.
  • Delivery only between 9 a.m. and 11 p.m. while the store is open to the public.
  • If a landlord (who is not an interested person in the holder) requires the store premises to close during those hours, as in some malls, the store may still deliver between 9 a.m. and 11 p.m.
  • A store may not operate entirely or mainly as a delivery business.
  • Cannabis may not leave the store's inventory for delivery until an order has been placed, and the order must have been placed with that store.
  • Undelivered cannabis must return to the same store the same day and stay there until the next delivery attempt.
  • The recipient must be at least 19; if they appear under 25, the delivery employee must check ID and be satisfied they are 19 or older.
  • The 30 g equivalent limit applies to each delivery.
  • Records of the purchaser's name and address and the delivery address must be kept (Standard 8.1).
  • Transport of cannabis for delivery must be secure (Standard 4.3).
  • AGCO monetary penalty for breaking delivery rules: up to $15,000.

First Nations delivery

  • Delivery to First Nations communities is allowed unless the band council has asked the AGCO to restrict it.
  • After the AGCO notifies stores of a band council resolution, the restriction takes effect 30 days later.

Curbside pick-up

  • Cannabis bought from the store may be handed over in an area immediately adjacent to the store, between 7 a.m. and 11 p.m.
  • Only the holder or an employee may hand it over.
  • The curbside area must be clearly captured by the store's surveillance system.

Online sales

  • Authorized stores may sell online through their own e-commerce platform; customers choose delivery, in-store pick-up or curbside pick-up.
  • Customers cannot buy more than 30 g dried (about one ounce) or equivalent at one time online.
  • For online orders picked up in store, the record of which employee handed over the cannabis satisfies traceability to the employee level.

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