Québec Security Guard (BSP): Standards of conduct for agents

All 22 questions in this test

Every question and its answer choices. The correct answers and explanations appear when you take the test above.

1. An agent keeps a youth in an office 'to scare him', without arresting him. What does the regulation say?

   1. It is allowed for a minor, with care
   2. It is allowed as long as the office door is not locked
   3. It is allowed for one hour at most
   4. Detaining a person who is not arrested is prohibited

2. Under section 3, how much force may an agent use?

   1. No force in any circumstances
   2. Any force the client finds useful
   3. No more than is necessary
   4. The same force the other person uses

3. A guarding agent takes an investigation assignment without that licence. What does the regulation say?

   1. It is allowed if the agency agrees
   2. The matching licence class is required
   3. It is allowed; all licences are equivalent
   4. It is allowed if the investigation lasts under a week in total

4. An agent hides a video of an incident to protect a friend. Which standard is broken?

   1. Not discussing pay with the client
   2. Not working for two agencies at once
   3. Carrying the licence during the shift
   4. Not concealing evidence to benefit someone

5. An agent tells a client they have intervention training they never took. What does the regulation say?

   1. It is only forbidden in writing, not orally
   2. It is allowed to reassure a worried client
   3. They must not claim training they do not have
   4. It is allowed if they plan to take it soon

6. A police officer is investigating an incident an agent saw. What does the regulation provide?

   1. The agent speaks only with a lawyer present
   2. The agent may refuse to talk to police
   3. The agent must cooperate and give reasonable help
   4. The agent must first get the client's written consent before answering

7. An agent authorized to carry a firearm shows it to customers to impress them. What does the regulation say?

   1. It is allowed on private premises
   2. It is allowed if they hold a federal firearms licence
   3. It is allowed if the gun is unloaded
   4. They must not display it without justification

8. A manager orders agents to use unnecessary force. What does the Act provide?

   1. Only the agents can be sanctioned
   2. The manager personally commits an offence
   3. Nothing; an employer's order protects everyone
   4. Only the agency gets a written warning

9. What sanction can the BSP impose on an agent who breaches the standards of conduct?

   1. Suspend, revoke or refuse to renew the licence
   2. Impose a prison sentence
   3. Withdraw their high school diploma
   4. Force them to move to another province

10. An agent mocks an elderly customer in a familiar, belittling tone. Which obligation is not met?

    1. Not working without an agency licence
    2. Not being disrespectful or impolite
    3. Using a firearm with judgment
    4. Showing the licence to anyone who asks during the shift

11. An agent drinks a beer during a break at work. What does the regulation provide?

    1. It is allowed during breaks only
    2. They must not drink alcohol while on duty
    3. It is allowed if the client kindly offers it during the break
    4. It is allowed on night shifts

12. Which act is an abuse of authority under the regulation?

    1. Writing a factual, complete report
    2. Asking a person to leave the premises
    3. Calling police during a theft in progress
    4. Knowingly making a false accusation

13. An agent agrees to work for a guarding business that has no agency licence. What does the regulation say?

    1. It is allowed for contracts that last under a month in total
    2. It is allowed if the agent has a licence
    3. It is allowed if the client is a city
    4. It is prohibited without the required agency licence

14. A shop owner offers an agent money to overlook an offence. What should the agent do?

    1. Accept and declare it on taxes
    2. Refuse any undue advantage
    3. Accept if the amount is small
    4. Share the money with the supervisor

15. What does section 7 of the regulation address?

    1. Maintenance of patrol vehicles
    2. Dignity, loyalty and avoiding conflicts of interest
    3. Agents' break and meal times during long shifts
    4. The colour and cleanliness of the uniform

16. An agent calls himself a 'private police officer' to impress people. Which standard is broken?

    1. Cooperating with the BSP during an inspection
    2. Showing the licence to any member of the public who politely asks
    3. Not accepting gifts from a person under watch
    4. Not claiming the powers of a peace officer

17. A customer insults an agent. Which response does the regulation forbid?

    1. Answering with obscene or offensive language
    2. Calling a supervisor for help
    3. Calmly asking the customer to lower their voice
    4. Explaining the site's rules to the customer

18. Under the standards of conduct regulation, what must an agent's behaviour preserve?

    1. The trust required to perform their duties
    2. The secrecy of their work hours from the public
    3. Their agency's tough image among young people
    4. The client's commercial reputation above all else

19. Someone asks an agent to identify themselves. What must the agent do?

    1. Present their licence
    2. Give only their first name
    3. Show an agency badge
    4. Refuse, for safety reasons

20. A friend asks an agent what they saw at work yesterday. What does the regulation provide?

    1. They may tell it if they name no one
    2. They must ask their family's advice
    3. They may tell everything once the shift is over
    4. The agent is bound by discretion and confidentiality

21. Which qualities does section 6 require of an agent?

    1. Absolute obedience to any client order
    2. Physical strength, speed and endurance above all
    3. Total secrecy toward the police and the BSP
    4. Integrity, competence, vigilance, diligence and care

22. An agent mocks a visitor's language. What does the regulation say?

    1. It is allowed if the visitor does not understand
    2. It is allowed outside opening hours
    3. It is only forbidden toward employees
    4. Injurious remarks based on language are prohibited