Serving It Right: Refusing service and removing patrons

All 13 questions in this test

Every question and its answer choices. The correct answers and explanations appear when you take the test above.

1. A friend at the bar wants to give his own drink to a patron who is visibly intoxicated. What does the Act say?

   1. It is allowed if staff did not pour it
   2. It is allowed if the drink is half finished
   3. It is allowed since the friend already paid
   4. No one may give liquor to an intoxicated person

2. A patron was asked to leave because he was intoxicated. When may he lawfully come back?

   1. After 1 hour
   2. Not within 24 hours
   3. After 6 hours
   4. Once he has eaten

3. A barred patron refuses to leave. What is his legal situation?

   1. He may stay as long as he stops drinking liquor
   2. He is committing an offence and may be arrested
   3. He may stay until he has paid his full tab
   4. Staff must call his family before doing anything

4. What must be recorded after staff refuse entry to or remove an intoxicated person?

   1. A photo of the person, kept on the manager's own phone
   2. Only the person's first name, in the staff schedule book
   3. Nothing, unless the police were called to the bar that night
   4. The incident and the action taken, in the incident log

5. A customer insists on being served after the server refused. What applies?

   1. The customer may pour their own drink
   2. A customer cannot insist on being served
   3. The manager must serve one final drink
   4. The server must serve after a second request

6. After removing an intoxicated patron, what else must the licensee make sure of?

   1. That the person pays an extra service fee
   2. That the person leaves by the back door
   3. That the person departs safely
   4. That the person signs the incident log

7. A door staff member believes a man in the line-up is intoxicated. What may she do?

   1. Let him in if he buys food
   2. Refuse him entry
   3. Let him in for one drink only
   4. Let him in if a friend is sober

8. An intoxicated patron is already inside the service area. What must staff do?

   1. Serve him water and then let him keep drinking
   2. Not let him remain; refuse service and have him leave
   3. Let him stay quietly at his table until closing time
   4. Let him stay as long as he stops ordering drinks

9. Two patrons begin a loud, quarrelsome argument that may turn violent. What must staff not allow?

   1. Patrons leaving before they order any dessert
   2. Patrons moving from one table to another table
   3. Patrons talking loudly about politics or sports
   4. Violent, quarrelsome or disorderly conduct

10. A patron is not intoxicated but is harassing other guests. What does the Act let staff do?

    1. Ask him to leave the establishment
    2. Hold him in a back room for police
    3. Nothing, since he is not intoxicated
    4. Only cut off his liquor service

11. Whose responsibility is it to make sure patrons do not become intoxicated in a liquor primary?

    1. The licensee's
    2. The police officer on patrol
    3. Each patron's alone, as an adult
    4. The LCRB inspector's

12. A patron says he carries a knife for self-protection. How does the Act treat this?

    1. It is a lawful excuse if the knife blade is folded shut
    2. It is allowed in bars, but not in family restaurants
    3. It is allowed if he keeps the knife in a closed pocket
    4. Self-protection is not a lawful excuse; staff may refuse him

13. What does the Act say about an intoxicated person in a public place?

    1. They may stay if they are walking home
    2. They are allowed until 2 a.m.
    3. They must not be there and may be arrested
    4. They need only a warning from police