Serving It Right: Incident logs, records and inspections

All 13 questions in this test

Every question and its answer choices. The correct answers and explanations appear when you take the test above.

1. An inspector cannot match the liquor on the shelves to purchase records. What may happen?

   1. Nothing, if the bottles are unopened
   2. The licensee simply buys new receipts
   3. The inspector must return the next day
   4. The liquor may be seized

2. Which of these events must be written in the incident log?

   1. A customer asking for the wifi password
   2. A delivery of napkins from a supplier
   3. A regular customer celebrating a birthday
   4. Refusing entry to an intoxicated person

3. What must every liquor primary display in a prominent spot?

   1. A photo of the owner next to the liquor licence
   2. The bar's monthly sales figures, posted for patrons
   3. At least one social responsibility poster or tent card
   4. A list of all staff members' home phone numbers

4. For how long must a licensee keep its incident log records?

   1. At least 2 years from the date of each entry
   2. At least 6 years
   3. At least 6 months from the date of each entry
   4. Only until the next LCRB inspection is done

5. What is a liquor register?

   1. A log of drinks refused each night
   2. A record of all liquor purchases
   3. A list of regular customers' tabs
   4. A schedule of staff SIR training

6. What must a liquor primary's price list show?

   1. Only drinks under five dollars
   2. Only the names of the bartenders
   3. Only the most expensive drinks on offer
   4. Types of liquor, drink sizes and prices

7. For most contraventions, what is the highest monetary penalty the general manager may impose on a licensee?

   1. $25,000
   2. $1,000,000
   3. $2,500
   4. $500

8. A police officer visiting a bar finds a contravention. How is it recorded?

   1. On a parking ticket left on the owner's car
   2. On a Licensed Premises Check form sent to the LCRB
   3. In a verbal warning that is never written down
   4. In the bar's own incident log only, by the officer

9. Which detail should an incident log entry include?

   1. The patron's favourite drink and tip amount
   2. The weather outside and the day's sales total
   3. The music that was playing when it happened
   4. The action taken by staff

10. What does the LCRB recommend as a best practice for the incident log?

    1. Fill it in once a month, using staff memories
    2. Make an entry every day, even if nothing happened
    3. Let only the owner write in it, never the staff
    4. Keep it inside the shift communication book with staff notes

11. Which issue do LCRB inspections generally focus on?

    1. Menu prices of food
    2. Sale to minors
    3. Staff vacation schedules
    4. Background music choices

12. When may LCRB inspectors inspect a licensed establishment?

    1. Only during daytime business hours
    2. Only after a customer complaint
    3. With or without advance notice
    4. Only with 48 hours' written notice

13. Staff ask a patron to leave because he brought in his own bottle of rum. What else must happen?

    1. Record it in the incident log
    2. Keep the rum and add it to the bar stock
    3. Nothing else, since he has left the premises
    4. Sell the rum back to the patron by the glass