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ProServe Alberta overview

ProServe Alberta: Refusing service and removing patrons

Asking a person to leave or barring them, the closing-time rule, police removal of gang associates, collecting a patron's name, age and photo, handling unruly patrons and the limits on physical force.

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Refusing service and removing patrons · Question 1Score 0/0

Which statement describes the licensee's duty to supervise patrons?

Study reference: Alberta liquor law and AGLC policy (Oct 2026), Ch. 6 Refusing service and removing patrons — GLCA ss. 69 to 71; Liquor Licensee Handbook s. 5.6, 5.7 and 1.7

All 14 questions in this test

Every question and its answer choices. The correct answers and explanations appear when you take the test above.

  1. Which statement describes the licensee's duty to supervise patrons?

    1. Supervise only while VLTs are in use
    2. Leave supervision to the security company
    3. Supervise only during the last hour of service
    4. Keep a high level of supervision and control at all hours

  2. Before letting a person in, what personal information may a licensee collect?

    1. Driver's licence number and car plate
    2. Any information the licensee chooses
    3. Name, address and phone number
    4. Name, age and photograph only

  3. Which activity may staff NOT permit in licensed premises under section 69?

    1. A trivia night with no liquor prizes
    2. Dancing that meets the conditions the AGLC Board has set for it
    3. Anything that may injure the health or safety of people there
    4. Approved live music on a small stage

  4. Two patrons have been fighting. What does AGLC suggest when removing them?

    1. Seat them at the same table to make peace
    2. Walk them out together through the front door so they can talk it out
    3. Remove them at different times or through different exits
    4. Let them settle it outside in the lot

  5. A patron is asked by a server to leave the bar. What does the Act say?

    1. The patron may not remain after being asked to leave
    2. The patron may stay unless police are called
    3. The patron may stay if a manager disagrees
    4. The patron may stay until finishing the drink

  6. Which task belongs to security staff at a licensed premises under AGLC policy?

    1. Approving changes to the patio layout
    2. Setting the drink prices for the night
    3. Pouring drinks behind the bar when the bartenders get busy
    4. Keeping the crowd within the fire code occupant load

  7. A police officer believes a patron is associated with a gang and tells him to leave. What applies?

    1. He must leave only after police show proof
    2. He may stay if the licensee wants him there
    3. He may stay unless he has a criminal record
    4. He must comply or he becomes a trespasser

  8. After a disturbance, what does AGLC recommend staff do?

    1. Record it in a log with as much detail as possible
    2. Forget it if no one was hurt
    3. Post the patron's photo on social media to warn other bars
    4. Report it only if the patron returns

  9. What is a good first step to calm an unruly patron, according to AGLC?

    1. Call the patron's family to come and get them
    2. Offer a free drink to end the argument and keep the patron happy
    3. Talk calmly but firmly and ask the patron's friends for help
    4. Raise your voice so the whole room hears

  10. When sale and consumption must stop for the night, who may remain in the premises?

    1. Patrons waiting for a ride outside
    2. Regular customers who are well known
    3. The licensee and the licensee's staff
    4. Any patron with an unfinished drink

  11. A man barred last month walks back in. Under the Act, what has he done?

    1. Nothing wrong once 30 days have passed
    2. Entered after being forbidden to enter, an offence
    3. Nothing wrong if he stays sober
    4. Broken a house rule, which has no legal effect

  12. A police officer asks for the ID scans a nightclub collected. What must the licensee do?

    1. Refuse unless the officer has a warrant
    2. Disclose the information as soon as possible
    3. Delete the scans before giving any data
    4. Ask each patron's permission first

  13. When may a licensee share a patron's name, age and photo with other licensees?

    1. When it reasonably believes the patron caused trouble in the past year
    2. Whenever another licensee asks for it, without needing any reason at all
    3. Only after a court convicts the patron
    4. Any time a patron spends less than $20

  14. Why does AGLC warn staff to be cautious with physical force?

    1. Anyone can be charged under the Criminal Code for excessive force
    2. Only police officers are ever allowed to physically touch a patron
    3. Force is fine as long as a manager approves
    4. Using force cancels the bar's insurance

Refusing service and removing patrons: key rules to remember

Our summary of what the official handbook says on this topic, in our own words. Read it before or after the practice questions above, then check the original chapter. Read the official chapter ↗

s. 70 Leaving licensed premises when requested

  • No person may stay in licensed premises after the licensee or an employee asks them to leave.
  • No person may enter licensed premises after the licensee or an employee has forbidden them to enter.

s. 71 Leaving licensed premises on closing

  • When liquor sale and consumption must stop, everyone except the licensee and staff must leave (unless the regulations say otherwise).
  • No one may drink, and staff may not let anyone drink, when sale and consumption are prohibited.
  • GLCR s. 93: the licensee, the licensee's spouse or adult interdependent partner, employees and workers doing repairs may be in the premises when sale and consumption are prohibited.

s. 69 Conduct on licensed premises

  • Staff may not permit any activity that breaks a bylaw or law, disrupts the orderly operation of the premises, may injure the health or safety of people there, or is prohibited by the licence.
  • Patrons may not do anything that disrupts the orderly operation or may injure people's health or safety.

s. 69.1 Gangs

  • A police officer may exclude or remove from licensed premises anyone the officer believes is associated with a gang; a good-faith belief is enough.
  • A person told to leave by the officer must comply, or becomes a trespasser.

s. 69.2; Liquor Licensee Handbook 5.7 Collection of personal information

  • Before letting a person in, a licensee may (but does not have to) collect the person's name, age and photograph; no other information may be collected.
  • The information may only be used for crime prevention and public safety, and privacy law (Office of the Information and Privacy Commissioner guidance) must be followed.
  • If the licensee reasonably believes the person caused trouble of the kind banned by s. 69 within the past year, the licensee may share the name, age and photo with other licensees in good faith.
  • The licensee must give this information to a police officer who asks for it, as soon as possible.

5.6 Supervision of patrons

  • Premises must be adequately staffed and supervised at all operating hours, by trained staff under competent, approved management.
  • The licensee must keep a high level of supervision and control to protect the health and safety of everyone on the premises.
  • Suggestions: a written policy on unruly patrons posted in the staff room; visible staff apparel; constant monitoring; a log of problems passed to the next shift.
  • Dealing with unruly patrons: post entrance signs (for example no knives, no gang colours, unruly patrons barred); support police walk-throughs; hire tactful door staff; talk calmly but firmly and ask the patron's friends to help; separate fighting patrons by removing them at different times or through different exits; call police if charges are warranted; record every disturbance in a log.
  • Be cautious with physical force: under the Criminal Code anyone can be charged for using excessive force; licensees may get legal advice or ask police about the appropriate level of force.

1.7 and 5.9 security and barring

  • Security staff monitor every public entrance, check ID, keep banned patrons out, stay within the fire code occupant load, circulate visibly and intervene early to prevent fights.
  • Police-identified persons convicted of drug trafficking in the past two years must be barred from licensed premises.
  • AGLC's How to Identify Minors guide: with an abusive customer, stay calm, refer them to a manager, notify authorities if necessary and note descriptive details.

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