ProServe Alberta Mock Exam 4

All 35 questions in this test

Every question and its answer choices. The correct answers and explanations appear when you take the test above.

1. What does AGLC expect licensees to do for intoxicated patrons who are leaving?

   1. Ask them to wait in their car
   2. Offer a free drink for the road
   3. Let them leave as soon as they pay
   4. Show care that they get home safely

2. Which AGLC poster must a Class A licensee display prominently?

   1. The Fetal Alcohol Spectrum Disorder (FASD) poster
   2. A poster of the owner's business licence
   3. A poster listing every drink brand stocked
   4. A poster showing the bar's VLT payouts

3. Two patrons have been fighting. What does AGLC suggest when removing them?

   1. Seat them at the same table to make peace
   2. Walk them out together through the front door so they can talk it out
   3. Remove them at different times or through different exits
   4. Let them settle it outside in the lot

4. Under AGLC policy, how many ProServe-certified staff must be on shift at a licensed premises?

   1. Only the manager, when one is on duty
   2. At least two during evening hours
   3. At least one at all times
   4. One for every ten patrons present

5. Staff learn that stolen liquor is being offered to the bar. What should they do?

   1. Contact the nearest AGLC office
   2. Wait to see if it happens again
   3. Buy it if the price is fair
   4. Tell only the other servers

6. How long does a worker have to appeal a ProServe violation, and to whom?

   1. 60 days, in writing to the Court of King's Bench
   2. 14 days, in writing to AGLC's Vice President, Regulatory Services
   3. 7 days, by phone to the SMART Programs office
   4. 30 days, in person to the AGLC inspector who issued the violation notice

7. When may a gift certificate be redeemed for liquor?

   1. Only if it was bought for at least its face value
   2. Only if it was given away as a free prize
   3. Only if the patron also orders food
   4. Only during the bar's happy hour

8. A 14-year-old walks into a Class D liquor store alone to buy a gift. What applies?

   1. The teen may not be there without an adult parent or guardian buying liquor
   2. The teen may stay and browse as long as no liquor is bought or carried out
   3. Minors may enter liquor stores freely in Alberta
   4. The teen may buy liquor with a written note

9. A party group asks the bartender to pour a shot directly into a guest's mouth. What applies?

   1. Staff are prohibited from doing it
   2. It is allowed if the guest is seated
   3. It is allowed with a measuring device
   4. It is allowed for birthday groups

10. When sale and consumption must stop for the night, who may remain in the premises?

    1. Patrons waiting for a ride outside
    2. Regular customers who are well known
    3. The licensee and the licensee's staff
    4. Any patron with an unfinished drink

11. A patron who appears to be a minor cannot produce satisfactory ID in a minors-prohibited lounge. What must staff do?

    1. Refuse service and ask the person to leave
    2. Accept a photo of ID on the person's phone
    3. Serve one drink and note it in the log
    4. Let the person stay with an adult friend

12. Which rule applies to infusing liquor at a licensed bar?

    1. Cannabis may not be used, and batch records are kept two years
    2. Any ingredient may be used, including cannabis, if it is bought legally
    3. Infusion records need not be kept
    4. Infusions may be sold to other bars

13. Which sign of tampering should staff look and feel for on a plastic ID card?

    1. Bubbles or peeling in the laminate
    2. Wear on the corners of the card
    3. A different hairstyle in the photo
    4. A slightly faded colour photo

14. When may people drink in a public park picnic area in Alberta?

    1. When the area is designated and a sign shows the area and hours
    2. Whenever the park is open, as long as drinkers stay away from playgrounds
    3. Only with a special event licence in hand
    4. Only on statutory holidays during the day

15. Can a 17-year-old take ProServe to become certified?

    1. No, minors are not eligible for ProServe certification
    2. Yes, with written consent from a parent or legal guardian
    3. Yes, if the employer pays for the course
    4. Yes, but only for work in a liquor store

16. A restaurant offers half-price wings, but only to guests who order a pitcher. What does AGLC policy say?

    1. It is allowed before 9 p.m. only
    2. It is allowed if the pitcher is full price
    3. It is allowed if posted on the menu
    4. Food specials must not depend on buying liquor

17. Which statement about ProServe is correct?

    1. It is optional for bartenders in Class A premises
    2. It covers only cannabis retail and gaming rules
    3. It replaces all on-the-job training an employer must give
    4. It is social responsibility training, not a guide to every liquor law

18. On the night daylight saving time ends, what must a bar do about liquor service?

    1. Keep serving through the extra hour that the time change creates
    2. Close at 1 a.m. instead of 2 a.m.
    3. Keep serving until 2 a.m. on the new time
    4. End service before the clocks change and not restart that night

19. How does age affect the way a person handles alcohol?

    1. Young adults process alcohol the slowest of all
    2. Age makes no difference to the effects
    3. Older people process it more slowly and may be more sensitive
    4. Older people build up tolerance over the years and feel alcohol less

20. What food must a Class A Minors Allowed restaurant offer?

    1. Food suitable for a full meal during all hours
    2. A meal only on weekends
    3. Light snacks only after 9 p.m.
    4. No food, if liquor is the main product

21. When may a licensee share a patron's name, age and photo with other licensees?

    1. When it reasonably believes the patron caused trouble in the past year
    2. Whenever another licensee asks for it, without needing any reason at all
    3. Only after a court convicts the patron
    4. Any time a patron spends less than $20

22. Which rule applies to liquor on an Alberta golf course?

    1. Beverage carts may sell liquor only
    2. Golfers may bring their own cooler of beer if they tip the cart staff
    3. Patrons may not bring their own; cart staff must be 18 or older
    4. Any golfer may drive the beverage cart

23. Under Alberta's Immediate Roadside Sanctions, what blood alcohol concentration triggers an IRS FAIL?

    1. 0.05 or more
    2. 0.08 or more
    3. 0.10 or more
    4. 0.02 or more

24. Which action may the AGLC Board take against a licensee that fails to comply with the Act?

    1. Only order the bar to change its name
    2. Only require the owner to retake ProServe
    3. Impose conditions, a fine, a suspension or cancellation
    4. Only send a written warning letter, since fines are set by the courts

25. A man barred last month walks back in. Under the Act, what has he done?

    1. Nothing wrong once 30 days have passed
    2. Entered after being forbidden to enter, an offence
    3. Nothing wrong if he stays sober
    4. Broken a house rule, which has no legal effect

26. About how much pure alcohol is in one standard drink, according to AGLC's DrinkSense?

    1. 30 mL
    2. 5 mL
    3. 17 mL
    4. 43 mL

27. Which serving equals one standard drink?

    1. 473 mL (16 oz) of 5% beer
    2. 250 mL (9 oz) of 12% wine
    3. 60 mL (2 oz) of 40% spirits
    4. 142 mL (5 oz) of 12% wine

28. A worker's certificate is placed in conditional status. What must she do to keep it?

    1. Retake ProServe and pay the fees within 30 days of AGLC's notice
    2. Write a letter of apology to the licensee within 14 days
    3. Stop working in licensed premises for 30 days
    4. Pay a fine to AGLC within 90 days of the notice

29. At the end of the one-hour consumption period in a Minors Prohibited bar, who may stay?

    1. Patrons who are waiting inside for a taxi or ride to arrive
    2. Regulars who help with the clean-up
    3. Anyone who paid a cover charge
    4. The licensee's spouse, staff and repair workers

30. How must liquor be carried in a car in Alberta?

    1. Closed and out of easy reach of anyone in the vehicle
    2. In the driver's door pocket for safety
    3. In any container, as long as it is not spilled
    4. Open only if it is in the back seat

31. Which other group of drivers faces zero tolerance for alcohol under Alberta's roadside sanctions?

    1. Drivers who are over 65 years of age
    2. Drivers of electric cars
    3. Drivers on a highway at night
    4. Drivers operating a commercial vehicle

32. Which practice does AGLC give as an example of running a premises in a socially responsible way?

    1. A designated driver program for patrons
    2. Free shots for birthday guests
    3. Lower prices for the last hour of service
    4. A loyalty card that rewards heavy drinking

33. Police identify a patron convicted of drug trafficking 18 months ago. What must the licensee do?

    1. Serve the person only food and soft drinks
    2. Bar the person from the licensed premises
    3. Allow entry with a security escort
    4. Allow entry if the person is sober

34. A refused customer becomes abusive at the door. What does AGLC recommend?

    1. Stay calm and refer the customer to a manager
    2. Give the customer the drink to calm things
    3. Remove the customer by force right away
    4. Argue until the customer admits the age

35. A lounge sells a 26 oz bottle of vodka for table service. Which rule applies to its price?

    1. It may be discounted after 1 a.m.
    2. It must cost exactly the liquor store price
    3. It must meet the minimum price per ounce of spirits
    4. Bottles are exempt from minimum prices