ProServe Alberta Practice Test 5

All 35 questions in this test

Every question and its answer choices. The correct answers and explanations appear when you take the test above.

1. A young-looking customer asks a bartender for a beer. What does the Act require before serving?

   1. Serve a light beer instead
   2. Ask how old the customer is
   3. Demand proof of date of birth
   4. Ask a co-worker to guess the age

2. A restaurant has AGLC approval for patrons to bring their own wine. Which condition applies?

   1. Patrons open and pour it themselves at the table, like at home
   2. No corkage fees may be charged at all
   3. Any homemade wine may be brought in
   4. The patron hands it to staff, who open and serve it

3. Which promotion is prohibited in an Alberta licensed premises?

   1. A free soft drink for designated drivers
   2. A food special on Tuesdays
   3. An all-you-can-drink special for a fixed price
   4. A higher price for premium brands

4. How long is a ProServe certificate valid?

   1. Five years from the completion date on the certificate
   2. For life, as long as the holder has no violations
   3. Ten years from the completion date on the certificate
   4. Three years from the date the course was purchased

5. A server thinks a patron's licence may not be genuine. What does AGLC policy require next?

   1. Confiscate the licence and call AGLC
   2. Ask for a second piece of identification
   3. Serve the patron a non-alcoholic drink
   4. Accept it if the patron signs a waiver

6. Which is a sign of intoxication listed in AGLC's handbook?

   1. Asking for the food menu
   2. Slurred speech and poor coordination
   3. Ordering a second drink before finishing the first
   4. Paying with a credit card

7. Why does AGLC warn staff to be cautious with physical force?

   1. Anyone can be charged under the Criminal Code for excessive force
   2. Only police officers are ever allowed to physically touch a patron
   3. Force is fine as long as a manager approves
   4. Using force cancels the bar's insurance

8. How should staff refuse service to a person who cannot prove they are 18?

   1. Decline politely, explain the AGLC rule and point to the signage
   2. Serve the person one drink so they are not embarrassed in front of friends
   3. Keep the ID and send the person away without a word
   4. Tell the person loudly that fake ID is a crime

9. Which rule applies to infusing liquor at a licensed bar?

   1. Cannabis may not be used, and batch records are kept two years
   2. Any ingredient may be used, including cannabis, if it is bought legally
   3. Infusion records need not be kept
   4. Infusions may be sold to other bars

10. A server sees what looks like drug dealing in the washroom. What does AGLC policy require?

    1. Staff must report it to AGLC in writing within 30 days of seeing it happen
    2. No action unless a patron complains
    3. Staff handle it quietly to avoid a scene
    4. Staff report it to management and the licensee reports it to police

11. What must be clearly displayed in the premises when a bar runs a draw?

    1. The time, date and place of the draw
    2. The names of every entrant
    3. The cost of the prize to the bar
    4. The bar's liquor sales for the week

12. Which rule applies to liquor sales activities and entertainment in licensed premises?

    1. They must include a free drink for the winner
    2. They must run only before 11 p.m.
    3. They must not promote intoxication or liquor consumption
    4. They must be approved in advance by the local police service each night

13. What is the general maximum penalty for an individual convicted of an offence under the Act with no specific penalty?

    1. A $10,000 fine, 6 months in jail, or both
    2. A $50,000 fine, 2 years in jail, or both
    3. A $1,000 fine, 30 days in jail, or both
    4. A $500 fine with no jail possible

14. How long does a worker have to appeal a ProServe violation, and to whom?

    1. 60 days, in writing to the Court of King's Bench
    2. 14 days, in writing to AGLC's Vice President, Regulatory Services
    3. 7 days, by phone to the SMART Programs office
    4. 30 days, in person to the AGLC inspector who issued the violation notice

15. Why may a woman feel the effects of the same drinks faster than a man?

    1. Women generally have less body fluid, so blood alcohol rises higher
    2. Women usually choose stronger drinks than men
    3. Alcohol affects everyone the same way by weight
    4. Women's livers break down alcohol faster, so it leaves their blood sooner

16. Staff learn that stolen liquor is being offered to the bar. What should they do?

    1. Contact the nearest AGLC office
    2. Wait to see if it happens again
    3. Buy it if the price is fair
    4. Tell only the other servers

17. A server insists that a seated customer must order a drink or leave. Which rule does this break?

    1. Only managers may take liquor orders
    2. No one may force or demand that a person buy liquor
    3. Servers must always offer the wine list first
    4. Customers must order food before liquor

18. A 17-year-old works as table staff in a Class A Minors Allowed restaurant. What may she do?

    1. Serve liquor if the guests are over 18
    2. Pour drinks behind the bar but not serve them
    3. Serve food, but not sell or serve liquor
    4. Sell liquor only on the patio

19. Which practice does AGLC give as an example of running a premises in a socially responsible way?

    1. A designated driver program for patrons
    2. Free shots for birthday guests
    3. Lower prices for the last hour of service
    4. A loyalty card that rewards heavy drinking

20. How must liquor be carried in a car in Alberta?

    1. Closed and out of easy reach of anyone in the vehicle
    2. In the driver's door pocket for safety
    3. In any container, as long as it is not spilled
    4. Open only if it is in the back seat

21. An adult patron orders two beers and passes one to a 16-year-old at his table. Who must prevent this?

    1. The licensee, by supervising so adults do not give minors liquor
    2. No one, because the adult bought the drink
    3. The minor's parents, who are legally responsible for what their child drinks
    4. Only the police, if they happen to be present

22. Why is alcohol mixed with energy drinks a concern for servers?

    1. Energy drinks are banned in Alberta licensed premises
    2. Caffeine can mask intoxication, so a patron feels less drunk than they are
    3. Energy drinks lower the alcohol content of the mix
    4. Caffeine makes the body remove alcohol faster, so patrons sober up much sooner

23. Which transportation workers must hold ProServe when liquor is provided under their licence?

    1. Taxi drivers who only carry passengers
    2. City transit bus drivers working on regular scheduled routes
    3. Limousine and bus licensees, drivers and attendants
    4. Airline pilots on flights to Alberta

24. Which statement describes the licensee's duty to supervise patrons?

    1. Supervise only while VLTs are in use
    2. Leave supervision to the security company
    3. Supervise only during the last hour of service
    4. Keep a high level of supervision and control at all hours

25. What can happen to a worker who fails to ask for ID from someone who appears under 25?

    1. They must pay the patron's bar tab
    2. They lose their driver's licence for 30 days
    3. Nothing happens to the worker, because only the licensee is responsible
    4. Their ProServe certification can be suspended or cancelled

26. A regular offers to sell a bar his homemade wine. What does AGLC policy say?

    1. It is allowed if sold at minimum prices
    2. Homemade liquor is not allowed in licensed premises
    3. It is allowed if it is labelled clearly
    4. It is allowed for staff to drink after hours

27. Which worker in a Class A restaurant does NOT need ProServe certification?

    1. A supervisor who manages the evening shift
    2. A host who greets and seats guests at the door
    3. A server who takes drink orders at tables
    4. A dishwasher who works only in the kitchen

28. At a licensed race track, when may liquor service begin?

    1. Two hours before post time
    2. At the start of the first race
    3. Four hours before post time
    4. One hour before the first race

29. May a bartender add water to vodka to make the bottle last longer?

    1. Yes, for mixed drinks but not shots
    2. Yes, if the drink price is lowered to reflect the weaker pour
    3. No, not without the customer's knowledge and consent
    4. Yes, during the last hour of service

30. How must a bar time its last call?

    1. Whenever the manager decides, even after 2 a.m.
    2. Exactly 30 minutes before closing time
    3. At midnight on weekdays and 1 a.m. on weekends
    4. So everyone who orders is served within licensed hours

31. In which workplace may a minor not work at all, even in a non-liquor job?

    1. A Class C golf club dining room
    2. A Class A Minors Prohibited bar
    3. A Class B bowling alley with a lounge
    4. A Class A Minors Allowed restaurant

32. Before giving information to an AGLC inspector, what may a licensee ask to see?

    1. A court order signed by a judge
    2. The inspector's home address
    3. A letter from the local mayor
    4. The inspector's photo identification

33. Which feature is required for primary ID but NOT for valid secondary ID?

    1. A photo of the holder
    2. A unique identifier number
    3. The holder's name
    4. A date of birth

34. Which violation by a server places her ProServe certificate into conditional status?

    1. Arriving late for her scheduled shift twice in one month
    2. Forgetting to post the drink menu prices
    3. Serving a patron a drink after a long wait
    4. Not asking for ID from a patron who appears under 25

35. From which source may a bar NOT obtain the liquor it sells?

    1. A Class D licensed liquor store
    2. An AGLC-approved warehouse
    3. A duty free shop at the airport
    4. A licensed Alberta manufacturer