Which agreement is covered by the code of conduct's definition of agreement?
BC VSA Salesperson overview
BC VSA Salesperson: Code of conduct
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Study reference: Official-source editorial checking, no licensed review — Code of conduct
All 12 questions in this test
Every original question, with optional answers, explanations and official references. Open an answer to study, or take the test above for instant feedback.
Which agreement is covered by the code of conduct's definition of agreement?
- An agreement for an extended warranty or service plan
- A dealer's lease of its building from a landlord
- An employment contract with a lot attendant
- A dealer's contract with its cleaning company
Show answer and explanation
Correct answer: An agreement for an extended warranty or service plan
Agreements under the code include vehicle purchase or sale agreements, broker-agent service agreements, credit agreements, warranty or service plan agreements, insurance agreements and other consumer supply agreements — not the dealer's own business contracts.
Based on: Motor Dealer Act Regulation s. 33(1), agreement; official source checked 2026-10-24
Official reference ↗A salesperson promises a buyer free winter tires during negotiations. What does the code of conduct require?
- Nothing, because spoken promises are never legally binding
- A separate email sent after delivery
- Only a note in the salesperson's own diary
- The promise must be included in the written agreement
Show answer and explanation
Correct answer: The promise must be included in the written agreement
Licensees and dealers must include in the written agreement any representations made, orally or in writing, about the transaction. Leaving a verbal promise out breaches the code.
Based on: Motor Dealer Act Regulation s. 33(2)(c); official source checked 2026-10-24
Official reference ↗For the code of conduct's ban on age discrimination, what does age mean?
- An age of 65 years or more
- An age of 19 years or more
- An age of 16 to 25 years
- Any age, including minors
Show answer and explanation
Correct answer: An age of 19 years or more
For the code of conduct, age means an age of 19 years or more, the age of majority in BC.
Based on: Motor Dealer Act Regulation s. 33(1), age; official source checked 2026-10-24
Official reference ↗What does the code of conduct require of consumer records in a salesperson's control?
- They must be shredded after each sale
- They must be shared with other dealers
- They must be posted on the VSA registry
- They must be safeguarded
Show answer and explanation
Correct answer: They must be safeguarded
Licensees and registrants must safeguard records about consumers that are in their possession or control.
Based on: Motor Dealer Act Regulation s. 33(2)(h); official source checked 2026-10-24
Official reference ↗Which prohibition appears expressly in Code section 33(2)(f)?
- Offering a free first oil change with a purchase
- Advertising a vehicle at a price below the competition's price
- Selling vehicles on weekends and statutory holidays
- Adversely affecting the reputation of the VSA or other licensees
Show answer and explanation
Correct answer: Adversely affecting the reputation of the VSA or other licensees
Section 33(2)(f) expressly prohibits adversely affecting the reputation of the authority, a licensee, a registrant or the registrar. This question identifies the provision’s wording; it does not conclude that any particular criticism, competitive ad or complaint breaches it.
Based on: Motor Dealer Act Regulation s. 33(2)(f); official source checked 2026-10-24
Official reference ↗Under the code of conduct, how must licensees and dealers act in the course of business?
- With honesty and integrity
- With a sale as the only goal
- With speed above all else
- With the dealer's interests first
Show answer and explanation
Correct answer: With honesty and integrity
The first duty in the code of conduct is to act with honesty and integrity. The other duties build on it.
Based on: Motor Dealer Act Regulation s. 33(2)(a); official source checked 2026-10-24
Official reference ↗Where must a dealer display the code of conduct?
- Only on the back page of each sale agreement form
- In a conspicuous place at its business premises
- Only in the staff lunchroom
- Nowhere, it only has to be read once
Show answer and explanation
Correct answer: In a conspicuous place at its business premises
Dealers, licensed broker-agents and licensed wholesalers must display a copy of the code of conduct, in the registrar's form, in a conspicuous place at their business premises.
Based on: Motor Dealer Act Regulation s. 34; official source checked 2026-10-24
Official reference ↗A salesperson tells a buyer that a dealer documentation fee is a government charge. Which code duty does this break?
- The duty to display the code of conduct at the premises
- The duty to report changes in address within 14 days
- The duty to keep consumer records for two years
- No false or misleading statements about amounts charged
Show answer and explanation
Correct answer: No false or misleading statements about amounts charged
The code forbids false or misleading representations about any amount charged in a consumer transaction. VSA guidance also says presenting dealer fees as government fees is improper.
Based on: Motor Dealer Act Regulation s. 33(2)(e); official source checked 2026-10-24
Official reference ↗How must a licensee respond to inquiries from a consumer?
- Only in writing and within 30 days
- Promptly and courteously
- Only through the dealer's lawyer
- Only if the consumer has bought a vehicle
Show answer and explanation
Correct answer: Promptly and courteously
The code of conduct requires licensees and registrants to make sure consumer inquiries are responded to promptly and courteously.
Based on: Motor Dealer Act Regulation s. 33(2)(d); official source checked 2026-10-24
Official reference ↗A manager asks a salesperson to help a curber register a car in a buyer's name. What does the code say?
- It is allowed if the curber pays the dealer a fee
- Licensees must not aid or abet anyone breaking the law
- It is allowed if the manager takes full responsibility for it
- It is allowed if the buyer agrees in writing
Show answer and explanation
Correct answer: Licensees must not aid or abet anyone breaking the law
The code forbids aiding, abetting or causing anyone to contravene the Motor Dealer Act, the BPCPA, any other law or a licence or registration condition. A manager's instruction or a fee does not change that.
Based on: Motor Dealer Act Regulation s. 33(2)(i); official source checked 2026-10-24
Official reference ↗Which is a breach of the code of conduct?
- Declining to lower a price any further after a fair negotiation
- Asking a buyer for photo ID before a test drive
- Refusing to deal with a customer because of their religion
- Requiring a deposit to order a special vehicle
Show answer and explanation
Correct answer: Refusing to deal with a customer because of their religion
Code section 33(2)(b) forbids discrimination on the listed grounds, including religion. The other choices do not themselves state discrimination on such a ground; this does not mean that every ID or deposit policy is lawful in every factual situation.
Based on: Motor Dealer Act Regulation s. 33(2)(b); official source checked 2026-10-24
Official reference ↗A salesperson blocks the door and tells a hesitant buyer they cannot leave until they sign. Which duty is breached?
- The duty to include the dealer number in ads
- The duty to show the total price prominently
- The duty not to intimidate a consumer
- The duty to deposit trust money within one day
Show answer and explanation
Correct answer: The duty not to intimidate a consumer
Section 33(2)(g) prohibits intimidation of a consumer. Preventing a hesitant buyer from leaving is the stated intimidation scenario. Other consumer-protection rules may also be relevant, but this question identifies the Code duty rather than deciding every possible legal remedy.
Based on: Motor Dealer Act Regulation s. 33(2)(g); official source checked 2026-10-24
Official reference ↗
Code of conduct: key rules to remember
Our summary of what the official handbook says on this topic, in our own words. Read it before or after the practice questions above, then check the original chapter. Read the official chapter ↗
Code of conduct
- Under the code of conduct, how must licensees and dealers act in the course of business?: The first duty in the code of conduct is to act with honesty and integrity. The other duties build on it.
- A salesperson promises a buyer free winter tires during negotiations. What does the code of conduct require?: Licensees and dealers must include in the written agreement any representations made, orally or in writing, about the transaction. Leaving a verbal promise out breaches the code.
- Which is a breach of the code of conduct?: Code section 33(2)(b) forbids discrimination on the listed grounds, including religion. The other choices do not themselves state discrimination on such a ground; this does not mean that every ID or deposit policy is lawful in every factual situation.
- For the code of conduct's ban on age discrimination, what does age mean?: For the code of conduct, age means an age of 19 years or more, the age of majority in BC.
- How must a licensee respond to inquiries from a consumer?: The code of conduct requires licensees and registrants to make sure consumer inquiries are responded to promptly and courteously.
- A salesperson tells a buyer that a dealer documentation fee is a government charge. Which code duty does this break?: The code forbids false or misleading representations about any amount charged in a consumer transaction. VSA guidance also says presenting dealer fees as government fees is improper.
- A salesperson blocks the door and tells a hesitant buyer they cannot leave until they sign. Which duty is breached?: Section 33(2)(g) prohibits intimidation of a consumer. Preventing a hesitant buyer from leaving is the stated intimidation scenario. Other consumer-protection rules may also be relevant, but this question identifies the Code duty rather than deciding every possible legal remedy.
- What does the code of conduct require of consumer records in a salesperson's control?: Licensees and registrants must safeguard records about consumers that are in their possession or control.
- A manager asks a salesperson to help a curber register a car in a buyer's name. What does the code say?: The code forbids aiding, abetting or causing anyone to contravene the Motor Dealer Act, the BPCPA, any other law or a licence or registration condition. A manager's instruction or a fee does not change that.
- Which prohibition appears expressly in Code section 33(2)(f)?: Section 33(2)(f) expressly prohibits adversely affecting the reputation of the authority, a licensee, a registrant or the registrar. This question identifies the provision’s wording; it does not conclude that any particular criticism, competitive ad or complaint breaches it.
- Where must a dealer display the code of conduct?: Dealers, licensed broker-agents and licensed wholesalers must display a copy of the code of conduct, in the registrar's form, in a conspicuous place at their business premises.
- Which agreement is covered by the code of conduct's definition of agreement?: Agreements under the code include vehicle purchase or sale agreements, broker-agent service agreements, credit agreements, warranty or service plan agreements, insurance agreements and other consumer supply agreements — not the dealer's own business contracts.
Other topics
- The VSA, the Motor Dealer Act and who is regulatedHow the Vehicle Sales Authority administers the Motor Dealer Act and parts of the BPCPA, the legal definitions of motor dealer, motor vehicle and sale, the five-vehicle deeming rule, exemptions, the VSA's jurisdiction, publication of enforcement actions and the $10 transaction levy.
- Salesperson licensingSalesperson activity, applications, conditions, renewal and the distinction between unpaid introductions and rewarded activity that requires a licence.
- Dealer registration, premises and recordsWhat a dealer needs to be registered, trading only in the registered name from registered premises, online sales, per-location registration and expiry, refusal and cancellation, changes to report in 14 days, certificates, records kept two years and wholesale auctions.
- Sale agreements and material factsWhat new and used vehicle agreements must contain, the material facts a dealer must disclose (taxi, police, racing, damage, rental, imported for sale, odometer), vehicles not suitable for transportation, odometer replacement and when a vehicle is new, used or a demonstrator.
- Advertising, price display and dealer feesDealer numbers in ads, window-sticker and all-in price rules for new and used vehicles, demonstrator wording, documentation and finance placement fees, lowest advertised price and the BPCPA rules on price representations.
- Deceptive and unconscionable practices (BPCPA)Who is a consumer and a supplier, examples of deceptive acts or practices, the supplier's burden of proof, the factors for unconscionable practices and their effect, void waivers and prohibited terms on reviews and arbitration.
- Leases, distance sales, deposits and returnsLease disclosure and the one-clear-day lease cancellation right, why purchases have no cooling-off period, distance sales cancellation rights, deposits with and without a written agreement, and the buyer's right to inspect.
- Consignment salesWhat a consignment is, the contents of the consignment agreement and the consigned-vehicle purchase agreement, plain-language rules, trust money, deposit and withdrawal rules and the one-day and 14-day deadlines.
- Motor Dealer Customer Compensation FundDealer contributions and late charges, who can claim and which losses qualify, the written demand and deadlines, exclusions, the $20,000 maximum, the Board's powers and dealer repayment.
- Complaints, enforcement, odometers and curbersComplaints and inspections, undertakings, compliance and freezing orders, receivers, administrative penalties and their limits, odometer offences, fines and time limits, and how to recognize and deal with curbers.
- Sale of Goods Act, liens and financingImplied conditions of title, description, fitness, merchantable quality and durability, which ones can be excluded for used goods, lien searches, negative equity, extended-term loans and finance fees.