Selling It Right: Delivery and online orders

All 13 questions in this test

Every question and its answer choices. The correct answers and explanations appear when you take the test above.

1. Which is a delivery service driver not allowed to do at the customer's door?

   1. Offer to sell extra products
   2. Hand over the sealed order
   3. Check the recipient's ID
   4. Get the recipient's signature

2. At the door, the person receiving a delivery is slurring and unsteady. What must the delivery person do?

   1. Deliver half of the order and bring the rest back to the store
   2. Deliver it, but only if a sober neighbour signs for the order
   3. Not deliver, since the person shows signs of intoxication
   4. Deliver anyway, because the order was prepaid in full online

3. A store employee cannot complete a delivery. What must happen to the order?

   1. Leave it at a neighbour's door
   2. Return it to the store the same day
   3. Keep it in the car until tomorrow
   4. Deliver it to another customer instead

4. What must the person delivering cannabis get from the recipient?

   1. A photo of the recipient's face
   2. A tip of at least 10 per cent of the order's total value
   3. The recipient's name and signature
   4. A copy of the recipient's lease

5. Who may deliver cannabis for a B.C. retail store?

   1. Only the producer, shipping straight from its facility
   2. Staff, a delivery service or a common carrier
   3. Any friend of the customer who brings a signed note
   4. Only the licensee personally, and never employees

6. Which rule applies to delivery persons and carriers working for a store?

   1. No minors as drivers or as passengers
   2. They must be at least 25 years old with five years' driving
   3. They must be employees of the Liquor Distribution Branch
   4. They may bring family members along if they stay in the car

7. Which detail is required in the store's delivery records?

   1. The customer's employer and their job title
   2. The weather and road conditions at delivery time
   3. The driver's personal vehicle mileage for the trip
   4. The name and signature of the person who received it

8. Can a cannabis store serve customers through a drive-through window?

   1. Yes, if staff check two pieces of ID at the window
   2. Yes, but only after 9 p.m. when the store is quiet
   3. No, handing items through a window is banned
   4. Yes, but only for orders placed online in advance

9. Where may a delivery service (not store staff) hand over cannabis?

   1. At a bus stop near the patron
   2. At any public park or beach the patron chooses to meet at
   3. Only at the B.C. address the patron gave
   4. Immediately outside the store

10. When must payment for a delivery order be received?

    1. After the customer tries the product
    2. At the door, in cash
    3. Within 30 days by invoice
    4. Before the order leaves the store

11. How must delivery orders be packed?

    1. So contents are hidden and cannot be removed
    2. In the producer's original shipping boxes, as received
    3. In clear bags so drivers can check each item on the way
    4. Left open so the customer can inspect them at the door

12. During what hours may a store's staff or a delivery service deliver cannabis?

    1. Between 7 a.m. and midnight
    2. Between 9 a.m. and 11 p.m.
    3. Between noon and 8 p.m. only
    4. At any time of day or night

13. May a store ask a licensed producer to ship a customer's order directly to the customer?

    1. No, orders must ship from the store of purchase
    2. Yes, but only for large orders over 15 grams
    3. Yes, if the customer agrees to it in writing
    4. Yes, as long as the producer is located in B.C.