A driver is found guilty of impaired driving under the Traffic Safety Act for the first time. How long is the disqualification?

One year from the finding of guilt

Three years from the finding of guilt

Another driver shows road rage toward your vehicle. What should you do?

Lock the doors and get away safely

Brake suddenly to warn them off

Roll down the window and explain

Follow them closely to get their plate

Alberta Class 1–4 overview

Alberta Class 1–4: Transporting passengers

Fitness to drive, zero alcohol tolerance, road rage and difficult passengers, passenger safety before, during and after the trip, people with disabilities, wheelchairs and scooters, and child restraints.

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18 questions
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Transporting passengers · Question 1Score 0/0

When pushing a wheelchair, how far ahead should you watch?

Tip: press 1–4 to answer and Enter for the next question.

Study reference: Commercial Driver's Guide (Spring 2023), Ch. 8 Transporting People — Passenger management, Passenger safety, Transporting vulnerable people, Language barriers, Transporting children

All 18 questions in this test

Every question and its answer choices. The correct answers and explanations appear when you take the test above.

When pushing a wheelchair, how far ahead should you watch?
1. At least 10 m (33 ft)
2. Only at your feet
3. At least 1 m (3 ft)
4. At least 3 m (10 ft)
A driver is found guilty of impaired driving under the Traffic Safety Act for the first time. How long is the disqualification?
1. Three years from the finding of guilt
2. One year from the finding of guilt
3. Six months from the offence
4. 90 days from the charge
A child weighing 15 kg is your passenger. What does the law require?
1. A booster cushion and lap belt
2. Nothing if the trip is short
3. A lap and shoulder belt only
4. A properly installed car seat
Another driver shows road rage toward your vehicle. What should you do?
1. Brake suddenly to warn them off
2. Lock the doors and get away safely
3. Roll down the window and explain
4. Follow them closely to get their plate
A passenger is upset about a delay. Which response does the guide suggest?
1. "That's not my problem."
2. "I understand your concern."
3. "Listen to me."
4. "Sit down and be quiet."
How should you offer help to a passenger who is visually impaired?
1. Identify yourself and offer your arm
2. Speak louder than usual
3. Take their arm and lead them
4. Push them gently toward the door
A passenger uses a scooter and can move to a seat. What is the first step?
1. Fold the scooter with them on it
2. Have them park the scooter securely
3. Lift them onto the vehicle seat yourself
4. Leave the scooter powered on
A passenger brings a service animal. What does the Traffic Safety Act require?
1. You may always refuse to take the animal
2. The animal must sit on the front seat
3. The animal must ride in the trunk area
4. It must not interfere with your driving
You will talk for a while with a passenger in a wheelchair. Where should you position yourself?
1. Behind the wheelchair
2. Standing beside them
3. At the vehicle door
4. In front of them, at eye level
After stopping to let passengers out, what should you check before they open the doors?
1. The mirrors, for people near the doors
2. The odometer reading for the fare
3. The fuel gauge for the next trip
4. The radio volume
How should you get the attention of a passenger who is hearing impaired?
1. Sound the horn briefly
2. Gesture or touch their arm
3. Speak loudly from behind them
4. Flash the vehicle's headlights
What should a passenger driver do before every trip?
1. Check the fare tables
2. Plan the radio playlist
3. Ask passengers to rate them
4. Assess their own fitness to drive
A passenger stays rude even after you tried to calm things. What is the guide's next step?
1. Raise your voice so they listen to you
2. Ignore their comments completely
3. Stop and order them out of the vehicle
4. Respectfully offer a clear choice
A passenger with a disability travels with an attendant. To whom should you speak first?
1. Whoever is closer to you
2. The dispatcher
3. The passenger
4. The attendant
What does the Traffic Safety Act's zero tolerance mean for commercial drivers?
1. A written warning for a first offence only
2. Sanctions only after a collision
3. A roadside sanction for any alcohol or drugs
4. A legal limit of 0.05 blood alcohol
Why does the guide warn against driving well below the speed limit with passengers?
1. It can confuse others and cause a hazard
2. It wastes the passenger's time and money
3. It makes the brakes overheat
4. It is always illegal
Which is a recommended pre-driving step when transporting passengers?
1. Set the GPS before you leave
2. Leave the doors unlocked for a quick exit
3. Program the GPS once you are moving
4. Start driving before passengers sit
How should you find out what help a passenger with a disability needs?
1. Ask other passengers
2. Follow the same steps for everyone
3. Ask the person first
4. Assume based on their device

Transporting passengers: key rules to remember

Our summary of what the official handbook says on this topic, in our own words. Read it before or after the practice questions above, then check the original chapter. Read the official chapter ↗

Passenger management (p. 73)

Before a trip, assess your own fitness to drive, including how your medical, emotional and psychological wellbeing affects your ability.
Emotional and psychological factors show up as impatience, irritation, anger and rage toward road users and passengers.
Use words, tone and manner that do not show negative feelings, before, during and after the drive.
Tailor your tone to the passenger, keep a pleasant professional manner, speak clearly and audibly, show empathy and patience.
When something could trigger negative emotions: do not focus on emotions, accept that people make mistakes, breathe and relax, and use clear, positive or neutral words.
Use de-escalating phrases such as "I understand your concern".
Some prescription medications, recreational substances and alcohol can cause mood swings, heightened sensitivity or irritation.
Commercial drivers face an immediate roadside sanction with zero tolerance for alcohol or drugs in their body while operating a vehicle (Traffic Safety Act).
A first-time conviction for impaired driving under the Traffic Safety Act disqualifies the driver for one year from the finding of guilt.
A Criminal Code impaired driving conviction can bring a fine, imprisonment and a driving ban.
Do not drive when you are unfit to do so.

Road rage (p. 74)

Facing another driver's road rage: make your and your passengers' safety the priority, lock the doors, do not retaliate, and do not take the aggression out on passengers.
Slow down, or speed up safely within the limit, to move away from an aggressive driver.
If you have radio contact with your employer, tell them what is happening.
To avoid road rage yourself: do not drive while agitated, be patient, allow extra time for delays, avoid mood-altering substances and take responsibility for your actions.

Difficult passengers (p. 74)

First try to de-escalate with positive or neutral language and clear communication.
Use a normal tone, act professionally, acknowledge the passenger's points and respond politely.
Address concerns before the trip starts.
If the passenger stays difficult, respectfully give them a choice: behave, or face consequences that are clearly explained.
Avoid aggravating phrases such as "Listen to me"; never yell at or insult a passenger; keep both your dignity and theirs.
If you are uncomfortable transporting a passenger, follow your employer's policy for refusing the trip.

Passenger safety (pp. 74–76)

Pre-driving: circle check, check seat belts work, park in a designated space before loading, make sure passengers are seated before closing doors.
Enter the destination in the GPS before starting, tell passengers you are about to leave, and lock the doors.
While driving: check mirrors and shoulder check, avoid distracting activities, and speak to passengers whose activities cause distraction or safety concerns.
The Traffic Safety Act requires that a pet or service animal not interfere with the steering wheel, brakes or other controls, or distract the driver.
Avoid sudden accelerations, stops and manoeuvres that throw passengers forward, back or sideways; adjust speed within the limit for comfort.
Avoid driving below the speed limit without reason; it can confuse other drivers and create a hazard.
Speeding increases stopping distance and puts pedestrians in wheelchairs, children and the elderly at higher risk.
Post-driving: tell passengers when it is safe to get out, offer help with doors and seat belts, check mirrors for people or vehicles near the doors, and check the back seat for left items.

Transporting vulnerable people (pp. 76–77)

Passengers' needs may relate to cognitive, developmental, sensory or physical disabilities; frail seniors may be unsteady and prone to falls.
Respect personal space; never assume you know a person's needs without asking first.
Discuss allergies or concerns about service animals with your employer; provide a safe space for the animal.
Secure wheelchairs, scooters and other mobility aids once loaded.
Speak directly to the person with the disability before addressing an attendant.
On first meeting, explain the transport process so the client knows what will happen.
For longer conversations with a wheelchair user, position yourself in front at eye level.
Offer help to people who walk, but wait until the offer is accepted.
With a visually impaired person, identify yourself and offer your arm; let them hold your arm.
To get a hearing-impaired passenger's attention, gesture or lightly touch their arm.
Never move a person's mobility device without telling them first.
Drive smoothly, ease around corners, keep temperature, air and noise comfortable, and in winter open doors only when needed.

Wheelchairs and scooters (pp. 77–78)

Keep the passenger's feet on the foot rests; push at a normal walking speed, watching at least 3 m (10 ft) ahead and to the sides.
Watch for cracks and bumps; tilt gently over large bumps; judge distance by the front of the foot pedals, not the seat.
Check for loose handle grips or unlocked armrests; apply the wheelchair brakes when stopped.
Scooter users who can transfer to a seat are encouraged to; park the scooter securely, turn off its power, remove or swivel the armrest, help the passenger transfer, then secure the scooter.

Language barriers and children (p. 78)

Newcomers may be anxious and you may be their only resource; be patient.
Use plain language, speak slowly and clearly, and use technology only when it is safe (not while driving).
The driver must make sure every passenger under 16 is properly restrained in a seat belt or car seat.
A child weighing less than 18 kg (40 lb) needs a car seat that is properly installed, with the child properly secured.

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