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Serve It Right Saskatchewan overview

Serve It Right Saskatchewan: Refusing entry and removing patrons

The right to refuse entry or ask someone to leave, re-entry the same day, disorderly conduct, practical steps with unruly patrons, limits on force, overcrowding and illegal activities on the premises.

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Refusing entry and removing patrons · Question 1Score 0/0

Why must staff take precautions when using force to remove a patron?

Study reference: Saskatchewan liquor law and SLGA policy (Oct 2026), Ch. 6 Refusing entry and removing patrons — Alcohol and Gaming Regulation Act, 1997 ss. 120, 122, 127, 128; Permittee Manual Ch. X ss. 7, 8, 11

All 14 questions in this test

Every question and its answer choices. The correct answers and explanations appear when you take the test above.

  1. Why must staff take precautions when using force to remove a patron?

    1. SLGA must approve each removal in advance
    2. Force is allowed, but only after the half-hour tolerance period
    3. Only licensed police may ever touch a patron
    4. Excessive force can bring criminal charges and lawsuits

  2. A bar has reached its maximum number of persons. What does section 120 require?

    1. No one else may be let in
    2. Charge a higher cover
    3. Open the patio doors
    4. Let in regulars only

  3. What record does SLGA recommend keeping about incidents with patrons?

    1. A detailed and accurate logbook of all incidents
    2. No record, to protect the patrons' privacy
    3. A note only when police are called to the bar
    4. A record only of incidents that cause injury

  4. What kind of conduct may staff not permit on permitted premises under section 127?

    1. Riotous, quarrelsome, violent or disorderly conduct
    2. Patrons moving tables to sit with friends
    3. Dancing to live music on an approved stage
    4. Loud cheering during a televised hockey game on a Saturday night

  5. Staff find a bag of illegal drugs in a washroom. What does SLGA advise?

    1. Return it to the patron who left it
    2. Throw it away and say nothing
    3. Contact the police immediately
    4. Keep it in the safe for a week

  6. A man is asked to leave a lounge at 10 p.m. When may he come back?

    1. After 30 minutes, once he has calmed down
    2. Not before the premises next opens for business
    3. Any time, as long as he stays sober
    4. After the tolerance period that night

  7. Which law still limits a bar's right to refuse someone entry?

    1. The Saskatchewan Employment Act
    2. The Saskatchewan Human Rights Code
    3. The federal Food and Drugs Act
    4. The Traffic Safety Act

  8. Illegal gambling happens in a bar without the owner's approval. Does section 128 still apply?

    1. No, only activities that the owner has approved are covered
    2. Yes, it applies whether or not the permittee consented
    3. Only if the police lay criminal charges
    4. No, if the owner was away from the premises

  9. Must a permittee actively search for illegal activity such as drug dealing?

    1. Yes, staff must search every patron at the door
    2. No, illegal activity is only a police matter
    3. No, but it must act once staff become aware of it
    4. Yes, but only on weekends and holidays

  10. Two aggressive patrons must be removed. How does SLGA suggest doing it?

    1. Send them to the patio to cool off together
    2. Walk them out together so they can settle it
    3. Let them stay if they promise to stop fighting
    4. Remove them at different times or by different exits

  11. Under section 122 of the Act, what may a permittee or employee do?

    1. Hold a patron in the office until police arrive
    2. Charge a patron a fine for rude behaviour
    3. Ask any person to leave or forbid them to enter
    4. Keep a patron's ID card until the next visit

  12. What is a practical first step with an unruly patron, according to SLGA?

    1. Offer a free round to calm the table down
    2. Talk firmly but politely and ask friends to help
    3. Ignore it until other patrons complain
    4. Remove the patron by force straight away

  13. Which statement about a permitted establishment's capacity is correct?

    1. It counts only the seated patrons, not staff, performers or crew
    2. It includes staff, and adding a patio does not raise the main area's capacity
    3. It is set by the bar owner based on table count
    4. It doubles automatically when a patio is approved

  14. Which practice helps staff control unruly behaviour, according to SLGA?

    1. Wearing the same clothes as the patrons
    2. Working the floor without a manager present
    3. Hiding staff badges to avoid confrontation
    4. Wearing clothing that shows they are on duty

Refusing entry and removing patrons: key rules to remember

Our summary of what the official handbook says on this topic, in our own words. Read it before or after the practice questions above, then check the original chapter. Read the official chapter ↗

s. 122 Refusal to admit entry

  • A permittee or employee may ask any person to leave or forbid any person to enter permitted premises.
  • No one may stay after being asked to leave, or come back before the premises next opens for business.

Ch. X s. 8 Refusal of admission and removal

  • The right to refuse or remove does not allow breaking other laws, such as The Saskatchewan Human Rights Code.
  • A person who refuses to leave, or re-enters on the same business day, may be charged by police.
  • Under the Criminal Code a person can be held criminally responsible for excessive force, and personal injury law requires removal without injury to the patron or others; staff may be prosecuted or sued.

ss. 127 and 128

  • Staff may not permit riotous, quarrelsome, violent or disorderly conduct on the premises, and no person may engage in it.
  • A permittee may not allow any activity that is unlawful, harms the orderly operation of the premises, is banned by the municipality or is prohibited by regulation, whether or not the permittee approved it.

Ch. X s. 7 Unruly patrons

  • Staff must keep a high level of control and supervision and must not allow riotous, violent, disorderly or quarrelsome behaviour.
  • Good practice: in-house training, house rules that are communicated and enforced, staff clothing that shows they are on duty, and staff reporting the mood of patrons.
  • Practical steps: post entrance signs with house rules (no weapons; unruly patrons refused service); ask the patron's friends to help; talk firmly but politely; ask the patron to leave and give them the chance without force; call police where warranted; if necessary separate aggressive patrons and remove them at different times or through different exits; hire diplomatic security and door staff; keep a detailed logbook of incidents; support police walk-throughs.

s. 120; Permittee Manual Ch. III s. 11 Capacity

  • No permittee may let a person in once the premises hold the maximum number of persons allowed; each area with its own endorsed capacity counts separately.
  • Capacity comes from the National Fire Code (Maximum Occupant Load Certificate) and includes staff; the certificate or SLGA Capacity Rating Card must be displayed.
  • Adding a patio does not increase the capacity of the main area.

Ch. X s. 11 Illegal activities

  • Examples: selling or using drugs, prostitution, assaults on patrons and carrying dangerous weapons.
  • A permittee is not expected to search actively for illegal activity, but once the permittee or staff become aware of it, they may be held accountable if they do not act.
  • Do not put yourself or staff in danger; usually the right step is to call police. Keep a written record of incidents and actions taken.
  • Prevention ideas: good lighting, staff training, checking washrooms for stashed drugs or weapons after closing, zero-tolerance signs. Call police immediately if you find illegal substances or weapons.

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